Chapter 3
tacit knowledge
the work-related practical know-how that employees acquire through observation and direct experience on the job
emotional stability
the tendency to be calm, relaxed, and secure
agreeableness
the tendency to be courteous, forgiving, tolerant, trusting, and softhearted
skill
a learned talent that a person has acquired to perform a task
cognitive dissonance
a mental state of anxiety that occurs when there is conflict among an individual's various cognitions (eg attitudes and beliefs) after a decision has been made
ability
a person's talent to perform a mental or physical task
personality
a stable set of characteristics and tendencies the determine commonalities and differences in the behavior of people
work behavior
anything a person does in the work environment
attitude
mental states of readiness learned and organized through experience
extroversion
one of the big 5 personality dimensions; a trait that indicates a person's outgoing, sociable behavior
mental ability
refers to one's level of intelligence and can be divided into subcategories, including verbal fluency and comprehension, inductive and deductive reasoning, associative memory, and spacial orientation
openness to experiences
reflects the extent to which an individual is broad-minded, creative, curious, and intelligent
locus of control
specifies a person's belief that they do or do not master their own fate
consciensciousness
tendency to be dependable, organized, thorough, and responsible
diversity
the attributes that make people different from one another, including age, ethnicity, gender, physical attributes, race, and sexual/ affectionate orientation
affect
the emotional aspect of attitude; often learned from parents, teachers, and peer group members
cognitive
what individuals know about themselves and their environment; implies a conscious process of acquiring knowledge