Chapter 3 McGraw Hill Reading

How can organizations manage older workers? By tailoring job roles to suit organizational needs and expectations By ensuring that work assigned to older workers are not challenging By discouraging the practice of phased retirement By conducting age-diversity monitoring and workforce planning

By conducting age-diversity monitoring and workforce planning

Identify the true statements about the implications of gloabalization as it develops a new digital profile. (Check all that apply.) The demand for a highly skilled workforce is increasing manufacturing is becoming more automated. Trade in goods are generating more economic value than trade in services. Cross-border data flows are rising since mid-2000s. Long-haul trade is now growing faster than intraregional trade.

Cross-border data flows are rising since mid-2000s. The demand for a highly skilled workforce is increasing manufacturing is becoming more automated.

Which of the following threats falls under the top five future threats identified in the 2019 survey conducted by the World Economic Forum? Economic confrontations Domestic political polarization Extreme weather events Water crises

Extreme weather events

Identify the potential change drivers from within an organization. Multiple select question. Facilities relocation Cognitive construction Economic and trading conditions Product and service innovations

Facilities relocation Product and service innovations

Identify the first generation to have grown up with the Internet, social media, and mobile handheld computing and for whom freedom of expression is the norm. Generation Z Generation X Baby boomers Baby busters

Generation Z

Which of the following is true of the demographic trends in the twenty-first century? The population is ageing and life expectancy is decreasing. The number young people looking for work is increasing. Global migration is on the rise. Organizations are encouraging older workers to retire.

Global migration is on the rise.

In Generation Z, which of the following is encouraged? More financial rewards than experiences More hierarchical organizations More flexible forms of working More importance to work than personal life

More flexible forms of working

Which of the following are true of the main reasons for the failure of organizations to change after extreme events? (Check all that apply.) Organizations overlook passive learning in the wake of extreme events. Organizations focus on identifying lessons from the extreme events rather than implementing change. Managers focus on combinations of many events across different parts of the organization over time instead of the immediate causal factors. Managers assume that failures are always bad.

Organizations focus on identifying lessons from the extreme events rather than implementing change. Managers assume that failures are always bad.

According to a study conducted by Deloitte, which of the following is one of the main reasons Generation Y choose to work for an organization? Less workload Fixed work arrangements Professional development High income

Professional development

According to a study conducted by Deloitte, identify one of the main reasons Generation Y choose to work for an organization. High income Sense of meaning and purpose New technologies Intellectual stimulation

Sense of meaning and purpose

Which of the following factors drives the employment of older workers in organizations? Lack of accountability Skill inadequacy Poor decision making Low compensation

Skill inadequacy

Generation X is also known as _____. baby busters Baby Boomers the silent generation echo Boomers

baby busters

The way a manager deals with pressures for change that emerge from the need to coordinate work within the team, and develop values and mindsets to improve performance is influenced by the image of a(n) ___.

coach

True or false: "New broom" top executives often fail to deal with the organization's "sacred cows" and other long-running problems.

false

True or false: Environmental pressures for organizational change include threats but not opportunities.

false

While new technologies generate new opportunities and benefits for organizations, they will also _____. reduce cybercrime to a great extent with the help of advanced technology simplify all tasks (economical or uneconomical) through automation create a single class of workers who receive uniform benefits lead to several people losing their jobs because of automation

lead to several people losing their jobs because of automation

Which of the following statements is true of globalization as it develops a new digital profile? It has caused trade in cross-border services to shrink 60 percent faster than trade in physical goods. It has extended the life cycles of products as customer preferences have remained the same. It offers many new opportunities for growth, but also presents fresh challenges and risks. It creates a positive attitude among the entire labor force as it promises growth for all.

It offers many new opportunities for growth, but also presents fresh challenges and risks.

According to Amy Edmondson, which of the following should be ensured in an organization to develop a psychologically safe environment for effective post-incident change? The problems that are known must be acknowledged, and mistakes must be admitted fairly and willingly. Those who report failures must be discouraged rather than praised. People must not be held accountable as it is always the policies and programs that are blameworthy. Failures must not be discussed openly during team meetings.

The problems that are known must be acknowledged, and mistakes must be admitted fairly and willingly.

Identify the social problems employees face that are associated with the development of new technologies. (Check all that apply.) Unemployment Inequality The glass escalator effect The glass ceiling effect

Unemployment Inequality

Drag and drop the period of birth against the corresponding names given to different generations. Instructions Veterans Baby Boomers Generation X Generation Y Generation C (or Z)

Veterans: Born 1925 to 1942 Baby Boomers: Born 1946 to 1964 Generation X: Born 1965 to 1979 Generation Y: Born 1980 to 1994 Generation C (or Z): Born 1995 to 2010

Which of the following is an environmental pressure that leads to organizational change?

Aging workforce

True or false: A new chief executive serves as one of the potential change drivers from within an organization.

true

Match the countries (in the left column) with their old-age dependency ratio (in the right column) according to the population statistics for the year 2019. USA Japan UK

- 24% - 50% - 29%

In David Buchanan's view of failures in post-incident change, match the organizational contexts (in the left column) with their agendas (in the right column). Mainstream commentary on change management Change following extreme events

- It focuses on change with progressive, developmental agendas aimed at cost reduction, quality, customer service, growth, market share, and profitability. - It has defensive agendas aimed at preventing things from happening.

Drag and drop the descriptions against the corresponding images of managing changing that influence how managers respond to triggers of change. Director Navigator Caretaker Interpreter Nurterer

- Mangers control and guide the organizational response to change resulting from strategic pressure, entering new markets, or correcting an internal problem to enhance efficiencies. - Managers have the challenging task of addressing and considering conflicting priorities and competing interests in the face of change that results from the need to deal with internal problems and from strategic threats and opportunities. - Managers are expected to look after the organization as it is struck by various internal and external pressures for change, and they often have limited choice in the actions that need to be taken in response. - Managers are tasked with offering clarity to staff members about the changes occurring and contributing to individual identity and to organizational commitment. - Managers develop the organization's adaptive capacity to respond to challenges posed by weaker, chaotic pressures for change that may cause disproportionate impact on the organization.

In the context of changing expectations of work, which of the following are likely to be advantageous for organizations? (Check all that apply.) Flexible modes of work Micromanagement of staff Corporate social responsibility schemes Extended bench time

Flexible modes of work Corporate social responsibility schemes

According to the results from a 2019 survey conducted by the World Economic Forum, which of the following are among the top three threats that will arise over the next 10 years? (Check all that apply.) Climate change Extreme weather events Cyber attacks Natural disasters Data fraud

Natural disasters Climate change Extreme weather events

Identify an approach that can be used by organizations for managing older workers. Refraining from the practice of handing over challenging work to older employees Requiring older employees to work overtime or over the weekend Tailoring job roles that are in line with individual needs and expectations Discouraging the practice of a phased retirement

Tailoring job roles that are in line with individual needs and expectations

Identify a true statement about "new broom" top executives with reference to change drivers within an organization. They are less likely to be able to create energy for change. They are not overly controlled by past practice. They are able to handle problems with more ease than their predecessors due to prior experience. They cannot focus on the organization's known but unresolved sacred cows unlike their predecessors.

They are not overly controlled by past practice.

In a study about why organizations fail to change following crises, Edmondson argues that _____. most managers look at failures as a learning experience that learning from failures is complex rather than straightforward it is unnecessary to understand the second- and third-order reasons for failure it is sufficient to ask workers what went wrong to identify a problem

that learning from failures is complex rather than straightforward