Chapter 3 - Milady Standard Esthetics: Fundamentals - Your Professional Image

Estheticians with long hair should let it hang down onto the shoulder. True False

False

Exposed undergarments are always appropriate for the workplace. True False

False

High heels are the best type of shoes to wear in the salon. True False

False

If you have long hair and work as an esthetician, you should cut your hair down to a manageable length. True False

False

Open-toed shoes are always appropriate for work. True False

False

Salon and spa managers are only concerned about your technical skills. True False

False

When you refrain from criticism, you take the low road. True False

False

You should wear broken-in and comfortable clothing to work. True False

False

A plain wedding band is appropriate jewelry for the salon. True False

True

A shirt that covers the midriff is an example of appropriate attire in the salon. True False

True

Eating a nutritious diet help you achieve balance. True False

True

Generally, a clean and natural approach to applying makeup for work is best. True False

True

Good manners are the hallmark of all professional interactions. True False

True

How you get along with others in the workplace reflects your professional image. True False

True

Real beauty begins with, and stays grounded in, health. True False

True

Steering clear of the gossip mill is an important part of maintaining professionalism in the salon. True False

True

When a conflict arises, you should be assertive but not overbearing. True False

True

When worn tastefully, makeup can help promote your professional image. True False

True

You should reserve trendier looks such as heavily made-up eyes and black nail polish for after business hours. True False

True

Your makeup should accentuate your best features. True False

True

What do your appearance, attitude, and abilities create in the minds of your clients and associates? a.a mental picture b.a desire to become your friend c.personal jealousy d.a strong opinion

a.a mental picture

Conduct refers to how you _______ in the workplace. a.behave b.feel c.think d.plan

a.behave

What does ergonomics strive to do to workplace equipment? a.make it safer to use b.make it less expensive to purchase c.make it less difficult to maintain d.make it easier to keep clean

a.make it safer to use

What sort of policy regarding fragrances for staff members is found in many salons? a.no-fragrance policy b.floral fragrances only c.only fragrances the salon owner likes are permitted d.spicy fragrances only

a.no-fragrance policy

What is the daily maintenance of cleanliness and healthfulness called? a.personal hygiene b.personal tidiness c.professional hygiene d.professional tidiness

a.personal hygiene

As an esthetician, how should you wear your hair if it is long? a.swept up and off the shoulders b.flowing over your shoulders c.in a long braid down your back d.you should not have long hair if you are an esthetician

a.swept up and off the shoulders

What is true of the socks or hosiery you wear to work? a.they should be free of runs and harmonize with your attire b.they should always be black c.they should make your legs look as sexy as possible d.whatever you wear is fine

a.they should be free of runs and harmonize with your attire

One exercise session can generate up to how many hours of the relaxation response? a.two b.six c.ten d.twenty

a.two

Uniforms should NOT be a.very loose fitting b.fresh c.clean d.comfortable

a.very loose fitting

What should you do when conflicts arise? a.say the first thing that comes to mind b.count to 10 and think before you speak c.say nothing and hope the conflict will resolve itself d.shout so that you are heard over the voices of other people

b.count to 10 and think before you speak

What should you do when a conflict arises? a.speak immediately b.direct the situation to a higher authority if necessary c.stay in close proximity to the person with whom you are in conflict d.make judgments without getting other opinions

b.direct the situation to a higher authority if necessary

How should you hold your shoulders while standing? a.angled downward toward your non-dominant hand b.level and relaxed c.angled downward toward your dominant hand d.scrunched up

b.level and relaxed

What effect should your professional image have on clients? a.make them feel more knowledgeable than you b.make them respect you c.cause them to distrust you d.discourage them from returning to the salon

b.make them respect you

What can defective body postures cause? a.emotional problems b.physical problems c.psychological problems d.wardrobe problems

b.physical problems

What is the way you act in the workplace called? a.professional behavior b.professional conduct c.personal professionalism d.business behavior

b.professional conduct

What is a good tip for maintaining good standing posture? a.slouch forward because that is comfortable b.pull your abdomen in so that it is flat c.let your shoulders scrunch so your body is loose d.let your neck dip forward so it doesn't get tight

b.pull your abdomen in so that it is flat

What is an important part of maintaining professionalism in the salon? a.discussing the details of your personal life around clients b.steering clear of the gossip mill c.showing respect only to those with more authority than you d.sharing clients' confidential information with coworkers

b.steering clear of the gossip mill

What can happen if an esthetician's fingernails are too long? a.they can distract clients b.they can scratch the client's skin c.they can make it difficult to handle instruments d.they can take up too much time for maintenance

b.they can scratch the client's skin

In the workplace, your clothing should be a.sexually provocative b.ultrafashionable c.clean and fresh d.extremely loose

c.clean and fresh

What is one of the basics of personal hygiene? a.using heavy perfumes b.washing your skin only when you feel dirty c.daily bathing or showering d.avoiding breath mints because not everyone likes the smell of them

c.daily bathing or showering

What is the most important function of your makeup at work? a.displaying products sold in the salon b.showing off your sense of color c.displaying beautiful, healthy skin d.making you the most attractive esthetician in the salon

c.displaying beautiful, healthy skin

When conflicts arise, what should you do before making a judgment? a.assure yourself you are right b.think of a comeback in case an argument begins c.get another opinion d.you don't need to do anything before making a judgment

c.get another opinion

When is it appropriate to wear exposed undergarments at work? a.night shifts b.special occasions c.never d.when you wear sexy outfits

c.never

What is ergonomically correct posture? a.one that makes a person seem taller b.one that makes a person seem more attractive c.one that is healthy for the spine d.one that helps a person gain financial advantage

c.one that is healthy for the spine

In terms of conflicts, what does "taking the high road" mean? a.avoiding someone you dislike b.going above someone's head by complaining to a supervisor c.refraining from criticism d.using big words so people can't tell you're criticizing them

c.refraining from criticism

As an esthetician, what is one of the two body positions in which you will spend a lot of time? a.laying down b.leaning against a wall c.standing on your feet d.sitting on the floor

c.standing on your feet

How should you keep your back when standing? a.leaning forward b.leaning backward c.straight d.any comfortable position

c.straight

What is true about open-toed shoes? a.they are always appropriate for work b.they are sometimes appropriate for work c.they are never appropriate for work d.they are appropriate for work if they match your outfit

c.they are never appropriate for work

When should you use breath mints or mouthwash? a.never b.after meals c.throughout the day as needed d.in the morning before work

c.throughout the day as needed

How should makeup be worn at work? a.to give you a seductive look b.to make you look sophisticated c.to accentuate your best features d.to give you a glamorous look

c.to accentuate your best features

What should you do to reduce the potential for conflict? a.be critical of others b.only take on tasks that directly benefit you c.use proper etiquette d.avoid communicating directly with others

c.use proper etiquette

For what time of the day should you reserve trendier looks such as heavily made-up eyes and black nail polish? a.morning b.afternoon c.evening d.after business hours

d.after business hours

What does good posture convey? a.a sense of self-importance b.the idea that you are uptight c.the sense that you consider yourself above other people d.an image of confidence

d.an image of confidence

What happens when you follow your own advice and practice good skin care? a.you spend your whole paycheck on beauty products b.clients get jealous of how good you look c.clients distrust that your advice will help them achieve similar results d.clients will develop confidence in your ability to help them

d.clients will develop confidence in your ability to help them

What can help you achieve balance? a.smoking b.drinking excessively c.taking drugs d.eating a nutritious diet

d.eating a nutritious diet

What is an aspect of good standing posture? a.scrunching the shoulders b.relaxing the abdomen c.keeping the knees locked d.elongating the neck

d.elongating the neck

What is one positive effect of achieving balance? a.makes you feel superior to others b.allows you to completely eliminate stress from your life c.guarantees financial success d.enables you to make the right choices for yourself

d.enables you to make the right choices for yourself

What should you AVOID when a conflict arises? a.being assertive without being overbearing b.taking the high road c.helping others meet their goals d.engaging in a no-win argument

d.engaging in a no-win argument

Your interactions with whom are affected by your professional image? a.only your clients b.only your coworkers c.only your managers d.everyone in the salon

d.everyone in the salon

What helps you to avoid conflicts? a.refraining from communicating b.working competitively with others c.trying to manipulate others d.having a strong work ethic

d.having a strong work ethic

In what does real beauty begin and stay grounded? a.symmetrical facial features b.long hair c.a pleasing personality d.health

d.health

For proper sitting posture, what should you do with your feet? a.cross your legs at the ankles b.put all the weight on your heels c.put all the weight on the toes d.keep the soles entirely on the floor

d.keep the soles entirely on the floor

When you have a good professional image, clients become eager to get what from you? a.affection b.approval c.friendship d.knowledge

d.knowledge

When is it appropriate to wear heavy fragrances at work? a.on special occasions like your birthday b.if you are going to a party after work c.sometimes, as long as you don't do it too often d.never

d.never

Posture, walk, and movements are important elements of what? a.ergonomics b.personal hygiene c.physical appearance d.physical presentation

d.physical presentation

What should you do when applying makeup for work? a.take a high-contrast approach b.apply cosmetics heavily c.wear a variety of fashionable colors d.take a clean, natural approach

d.take a clean, natural approach

What will your clients assume if they see that you look great? a.that you are overly concerned with your own appearance b.that you get all of your beauty products and services free c.that you will be judgmental of the way your clients look d.that you can make them look great too

d.that you can make them look great too

What is your professional image? a.a photograph you use in advertising b.the way your work station looks c.the way you act when your supervisor is watching you d.the impression you project

d.the impression you project