Chapter 4

What is objective data?

Readily apparent and measurable, such as vital signs, test results, and the physicians exam.

Examples of negative verbal communication

Mumbling, speaking sharply , avoiding eye contact, rushing through explanations, forgetting common courtesy such as saying please and thank you.

What does AIDS stand for?

Immunodeficiency syndrome

If a patient position or a staff member is acting inappropriate towards you what action should you take?

You must take immediate action do not let the situation pester you must act tactfully ,assertively and diplomatically.

What position do you have in an open posture?

Your arms lie comfortably at your sides or in your lap and face the other person, you may lean foward in your chair.

How far would you stand in a personal conversation?

1 to 4 feet away

What is hospice?

A facility that works with terminally ill patients and their families

The communication circle involves three elements that are ?

A message, a source and a receiver.

What is stereotyping?

A negative statement about the specific traits of a group that is applied unfairly to an entire population.

What are symptoms of depression?

A person with depression may have difficulty falling asleep at night or getting up in the morning, profound sadness, fatigue, loss of appetite, loss of energy.

What is Generalization?

A statement about common trends within a group.

What symptoms do patients Have with anxiety?

A tense appearance, increase blood pressure and rates of breathing and pulse , sweaty palms , reported problems with sleeping or appetite, irritability and agitation

What is active listening?

A two way communication

A well-known human behaviorist who developed a model of human behavior known as the hierarchy ?

Abraham Maslow

When a patient Brought family members to the office what is something you need to ask?

Always asked patient if they want a family member or a friend to accompany them to the examination room.

What is one communication with management?

Always keep your supervisor informed.

What are the four components of POMR?

Database, problem list, diagnosis and treatment plan, process notes

What is assertive?

Being open, honest, and direct

What is having positive therapeutic communication?

Being silent, giving open ending questions, helping in there needs.

What are some common drugs that are commonly use for addiction and abuse?

Benzedrine , Dexedrine, methamphetamine,beans,black beauty , speed ,uppers, uppies.

What is body language?

Consists of facial expression, eye contact, posture, touch , and attention to personal space.

What is one example of dealing with conflict?

Do not feed into other peoples negative attitude

A world-renowned authority in the areas of dying and death , The stages of dying or stages of grief?

Elisabeth Kübler-Ross

Who created the lifespan development model ?

Erik Erickson

What is passive listening?

Hearing what someone has to say without the need for a reply.

What position do you have in a closed posture?

Holding his arms rigidly or fold them across his chest.

What does HIV stand for?

Human Immunodeficiency Virus

What are some techniques you can use to improve your communication with patients of various cultures?

If possible learn and use a few phrases of greeting and introduction in the patient's native language. This conveys respect and demonstrates your willingness to learn about their culture

Dealing with the patient who is mentally or emotionally disturbed what is the first Reaction you should take?

It is important to remain calm if the patient becomes agitated or confused.

What Are signs of invading privacy?

Leaning back when you lean forward, if they fold their arms and turn their head away

What symptoms do you get Physiological Need when these needs are not satisfied ?

May feel sickness, irritation , pain and discomfort

Posture can be described as ?

Open and Closed

What is plan of action?

Options for treatment, the type of treatment chosen, medication, test, consultations, patient education.

What does POMR stand for?

Problem-Oriented Medical Record

Which of Maslows Hierarchy of Human Needs involve A person utilizes many tools to maximize potential such as education, a filling career and a balanced personal life.

Self- actualization

What is the definition of SOAP?

Subjective Data, Objective Data, Assessment, Plan Of Action

What is having negative therapeutic communication?

Taking off your attention to the needs of your patient, disagreeing wwith patient.

What is assessment?

The physicians diagnosis or impression of the patient's problem

What are symptoms a patient has with HIV And AIDS ?

These patients often feel guilty, angry, and depressed.

What is the your responsibility to set the stage in a medical office?

To have a Positive Verbal Communication

What is the goal with an angry patient?

To help them focus emotional energy toward solving the problem.

What is aggressive?

To manipulate

What is the one positive communication with coworkers?

Use proper channels of communication

Examples of positive verbal communication

Verbalizing concern for patients, asking patients to repeat instructions, Looking at patients directly in the eye, speaking slowly and clearly.

What is subjective data ?

includes thoughts, feelings, and perceptions, including the chief complaint. Chief complaint is a patients statement.