Chapter 4 Leadership in Nursing

The foundations of _____ in the workplace are diminished in an environment where there is not trust or openness and there exists a lack of willingness to engage real issues:

Accountability

Trust is important in creating an environment for positive conflict because:

An environment of trust creates a safe space for addressing any sensitive issues and for engaging conflict positively

Early engagement of all conflict is important because:

Conflict is highly dynamic if not addressed early as it grows in complexity and intensity and becomes increasingly difficult to resolve.

All of the following could potentially be sources of conflict EXCEPT:

Delegation

All of the following statements can be considered to be an antidote to alienation EXCEPT:

Encourage personal agendas when individual priorities predominate over team expectations and standards

Before leaders can positively engage in conflict resolution, they must first:

Establish their own sense of comfort and confidence in relationship to the presence of conflict and their capacity to address it

All the following statements can be considered an antidote for an environment of injustice EXCEPT:

Gather the team together and have them resolve the issues face-to-face to resolve all false perceptions

Unhealthy levels of organizational competition, internally dysfunctional dynamics, and failure to fulfill obligations and achieve goals are examples of conflict among which of the following?

Groups

Informational conflicts are characterized by:

Inadequate communication or data between two or more people or between people and an information system

Relational conflicts are characterized by:

Interactional and communication issues between two or more persons

The sense of lack of ______ stems from what is considered unfair work conditions, procedures, or relationships that are employed by the workplace and that impact the team, clinical individual decision making, and good leadership.

Justice

Poor recognition of emerging conflict, inadequate conflict skills, and pitting people against each other are examples of conflict among which of the following:

Leaders

The first thing a leader needs to do to assess comfort with conflict is to test his or her own ____, which providers an opportunity for the individual too assess his or her own comfort and self-expression in the presence of conflict or conflict situations:

Openness quotient

It is important to overcome personal barriers to conflict because:

Personal fear and uncertainty regarding conflict situations can impede the development of confidence and competence in adequately addressing normative conflict situations.

Which of the following is essential for professionals to be able to determine value, importance, and priorities and to make decisions about best practices and necessary changes in patient care?

Reflective work

Which of the following statements about conflict is NOT true?

Some issues can never be resolved and must simply be expected as the usual and ordinary part of every work experience.

Before the leader can engage in resolving conflict, the leader must be comfortable with his or her own sense of comfort in the presence of conflict.

True

One of the universal conditions of work is there is always more work than there are resources to address it:

True

When every leader and team member shares his or her knowledge, the value that comes from experience is added to the team's decisions:

True

A lack of ____ in the workplace will have a direct effect on quality improvement and working methods and procedures in the clinical workplace.

Trust

When ____ is absent in the unit or department, there is no commitment to the execution of the group's decisions:

Trust