Chapter 5

Which of the following frame-of-reference training steps is incorrect?

Asking raters to practice different types of rating errors.

According to text, research on cultural differences has shown that __________ employees tend to display modesty bias.

Chinese

A manager rank orders five employees on the staff according to proficiencies and duties. This is an example of _________________.

Simple ranking

The Ford Motor Company introduced a new "forced distribution" system for its senior managers. Which of the following is true concerning the system?

The idea of forcing a performance distribution caused much discontent.

All of the following are true of performance feedback except

all feedback should be given in one session.

Which of the following scales requires the rater to consider how frequently an employee has been seen to act in a particular way?

behavioral observation scale

Which of the following types of scales use hypothetical situations to rate what duties an employee is expected to do?

behavioral observation scale

When a rater avoids choosing an extreme score, _____________ error may occur.

central tendency

The forced choice format is a type of _______________

checklist

Culture affects performance evaluations in all of the following ways except

collectivist cultures have lower reliability on performance evaluations.

Adaptive performance shares similarities with

contextual performance

An admissions office examines the correlation between students' entrance exam scores and their grades after completing one year of college. In this scenario, students' grades would be an example of

criterion data.

Negative feedback that is directed toward personal characteristics rather than job-related behaviors is called ____________.

destructive criticism

Which of the following types of justice focuses on the fairness of outcomes related to decisions made in the organization?

distributive

A display of performance scores that run from high on one end to low on the other end is called a _______________.

graphic rating scale

If a rater assigns the same rating to an employee on multiple dimensions, ___________ error may occur.

halo

A police officer is required to re-take a driving test. This is an example of a _______________ performance measure.

hands-on

An employee is asked to create a spreadsheet to compile revenue projections for the up-coming year. A manager then reviews the quality of the spreadsheet. This is an example of a ______________ performance measure.

hands-on

An employee who recently received a performance evaluation feels that the respectfulness and personal tone of the communications surrounding his evaluation were improper. Which type of justice is this worker referring to?

interpersonal

All of the following are true of destructive criticism except

it is usually specific rather than general

Supervisor ratings are examples of

judgmental measures

The checklist rating format is typically used in

judgmental measures

Which of the following errors occurs if a rater is unusually easy?

leniency

Performance management consists of all of the following distinct components except

low involvement of subordinates in developing the system.

To implement 360 degree feedback effectively, all of the following guidelines are useful except

make sure to provide names of sources for further feedback.

Psychometric training involves

making the raters aware of common rating distortions.

Performance _____________ emphasizes the link between individual behavior and organizational strategies and goals by defining performance in the context of those goals.

management

Collectivist cultures such as China tends to be higher in ___________.

modesty bias

When raters gives themselves lower ratings than warranted, it is called _____________.

modesty bias

Sales volume, customer complaints, and output data are examples of

objective measures.

All of the following are examples of performance rating formats except

observation scales

A technique that allows researchers to code various characteristics and determine which weighed most heavily in decision making is called ______________.

policy capturing

Jack works a Solar Company has just undergone a performance review. He feels that the process by which the ratings were assigned was unfair. Which type of justice is he concerned about?

procedural justice

Raters can be made aware of common rating errors in order ro reduce the occurrence errors. This is done through ___________ training.

psychometric

Which of the following errors occurs if a rater is unusually harsh?

severity

The type of employee comparison method that ranks employees from top to bottom according to proficiency is called

single comparison

Performance measurement is commonly used for all of the following except

surveillance.

Proficiency with which job incumbents perform activities formally recognized as part of their job is _______________ performance.

task

All of the following are reasons why a rater might commit halo error except

the rater is overly optimistic or pessimistic in rating performance

Modesty bias occurs when raters give

themselves lower ratings than are warranted.

All of the following are disadvantages of hands-on measures except

they don't permit the observation of infrequent but important activities.

Which of the following type of performance ratings is least likely to provide useful information when measuring performance?

trait

One solution for the problem of conflicting stakeholders goals is to

use multiple performance evaluation systems, each for a different purpose.

When an employee is required to describe how to complete a task to an interviewer, it is called a _______________ test.

walk-through

Research indicates that the relationships among the different types of performance measures are

weak.