Chapter 5: Leadership Mind and Emotion

Which term refers to the ability to adjust to changing situations and overcoming obstacles?

Adaptability

Which of the following helps leaders with personal mastery focus on the end result that motivates them?

Clarity of objectives

Which of the following is true of emotional intelligence?

Emotional intelligence can be learned and developed.

Priscilla is creating a document instructing managers how to lead employees in order to make her organization successful. Which of the following suggestions should the document contain?

Expand mental models when needed to keep the organization healthy.

Which of the following is a characteristic of a mindful leader?

He or she is always open to new ideas and approaches.

Which of the following characterizes a leader who thinks independently?

He or she is willing to have opinions and say what he or she thinks.

If the business head of a company is a "whole leader," which of the following methods would he use to lead his followers?

He would use both his head and heart.

Hill Inc., a leading apparel manufacturer, had been making clothes solely for women over the past few decades. Susan, a newly appointed manager, suggested that the company launch a line for men and children as well. Her idea was not readily accepted by her managers. However, after she explained her plan with a presentation, her managers agreed to go ahead. Which of the following qualities of a leader does Susan display?

Independent thinking

Which of the following statements is true of systems thinking?

It enables leaders to look for patterns of movement over time.

Which of the following statements is true of leading with love?

It respects employees for their diverse viewpoints.

Which of the following statements is true of a fear-based organization?

It tends to lose its best people and the knowledge they take with them.

Which of the following is true of self-awareness?

Leaders with self-awareness have the ability to assess their own strengths accurately.

Cecily enjoys working and managing the gizmo development group. Her team members are excited about the gizmos they are developing because they know that these products will improve the lives of many older people who want to continue to live independently. Perhaps they or their family members will use these gizmos in the future! Cecily and other team members often work late, skip lunches, and even work on weekends to make their gizmos better. They frequently collaborate to make improvements. How would you describe this work environment?

Love-based motivation

Andrea is required to give a few ground rules to Sally on how to lead her team members. Which of the following guidelines should Andrea suggest?

Never forget the emotional aspect of leading.

Which of the following helps leaders with personal mastery bridge the gap between current reality and the vision of a better future?

Organizing to achieve objectives

Which component of emotional intelligence includes the ability to recognize and understand your emotions, and how they affect your life and work?

Self-awareness

Which of the following is true of emotions in leadership?

The emotions of leaders have an impact on followers' satisfaction and morale.

Identify the characteristic of leaders with organizational awareness.

They effectively use political behavior to accomplish positive results.

Which of the following is a characteristic of leaders with personal mastery?

They learn to accept both the dream and the reality simultaneously.

Which of the following is a characteristic of mindless leaders?

They let others do the thinking for them.

Which of the following characterizes effective leaders?

They put aside preconceptions and suspend beliefs and opinions.

Identify the characteristic of socially aware leaders.

They understand that effective leadership sometimes means pushing people beyond their comfort zone.

Which of the following factors will help a leader work effectively with other people?

Thoughts and emotions

The first step of a leader toward being able to shift mental models and see the world in a new way is to:

become aware of assumptions and understand how they influence emotions.

Organizations driven by fear and not by love are marked by:

cautiousness.

Effective leaders:

encourage beginners to openly question perceptions.

The senior executives of a firm want to develop a global mindset. They should:

establish operations in other nations.

The ability to build bonds with others is a characteristic of:

relationship management.

Louisa is an auditor who evaluates the accounts of several organizations. She examines each account individually with sincerity and fairness. She does not accept bribes of any kind from people who want her to portray their organizations in a good light. This implies that Louisa is:

trustworthy.

An accurate mental model helps a leader:

understand how to arrange the key elements in a system to get the desired outcome.