Chapter 5

Which of the following is true about win-win negotiation?

Win-win negotiation attempts to find solutions that meet all parties' needs.

Which of the following shows an accurate contrast between workplace incivility and workplace bullying?

Workplace bullying is more aggressive than workplace incivility.

A face-threat is a challenge to

a public presentation of identity.

Which approach to conflict are you using if you sacrifice your own personal wishes for the sake of the group?

accommodating

Win-win negotiation resembles the_________blank approach to conflict.

collaborating

A statement such as "I don't care what you think is going to work best, we are either going to go with my proposal or forget about the whole thing" is an example of which of the following approaches to conflict?

competing

In her spare time, Sharon is the chair for a local nonprofit organization. The project committee is attempting to determine what the organization's next large charity drive will be. Sharon felt that she had a great idea, but it was quickly rejected by the other committee members. So, as chair, she simply selected her idea and forced it on the other members. According to the text, which of the following approaches to conflict did she employ?

competing

If each party gives a little ground to gain a solution that everyone can agree to, which approach to conflict have they selected?

compromising

Incivility

consists of seemingly inconsequential, inconsiderate words and deeds that violate the conventional standards of workplace conduct.

Which of the following are examples of peer-influence exit tactics?

criticizing a coworker's performance providing messages about job openings telling a coworker that his skills could be better used elsewhere

Which of the following types of statements is likely to promote a supportive climate?

descriptive statements expressed in "I" language

If you disagree with another person's critique of your performance, which of the following responses would be the most confirming?

emphasize areas where you and the other person share the same point of view

Which of the following often results from reduced workplace dignity? Choose all that apply.

employees getting headaches employees making costly mistakes employees suffering from depression

All of the following are characteristics of constructive feedback EXCEPT

failing to acknowledge the positives.

Kristel has two free movie passes. She and Misha are involved in a heated negotiation over which movie they will go to see. Kristel gets angry and tears up the passes to teach Misha a lesson. Which of the following orientations toward conflict has Kristel adopted?

lose-lose

Sexual harassment

may be initiated by persons of any gender identity.

All of the following will hinder effective negotiating EXCEPT

parties attempt to find creative solutions that meet everyone's needs, rather than forcing their initial positions.

When offering praise,

praise steps of progress, not just perfection.

Strategies used by bullies include all of the following EXCEPT

presenting concrete examples of ways a subordinate can improve their performance.

"Boundary turbulence" refers to concerns around

privacy.

If you are the victim of a bully, one response that is never advisable is to

rationalize that you deserve the abuse.

Your team leader puts a suggestion box in the break room. At team meetings, he lists all the reasons why the suggestions can't be used, adding that he should be the one to make the decisions, anyway. The team members complain that he should share the decision-making. What kind of conflict does this illustrate?

relational issue

One constructive, non-defensive way to effectively respond to criticism directed at you is to

seek more information.

Uncivil communication depends more on

the receiver's reaction than the sender's intention.

The term organizational climate describes

the underlying nature of relationships in workgroups.

A guideline for giving praise effectively is

use specific compliments that help the receiver recognize the exact behaviors you appreciate.

William has been the head of the Business Administration department of a small community college for the past 10 years. His administrative experience has demonstrated that the most effective technique for resolving conflict is to approach all situations with the assumption that a solution can be reached, and the solution will satisfy most of the needs of all those involved. Which of the following orientations toward negotiation would you suggest he is operating from?

win-win

Which of the following is an example of "you" language?

"Because you pitch so slowly, the opposing team stole six bases against us."

When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid, yet does not agree with the critique?

"It must seem like I'm never back on time. The boss has asked me to cover the phones in his office from 1 - 1:30 every day, so I don't get back to this office right away."

Which of the following illustrates an effective critique of a co-worker's performance?

"When you were late last week, we missed ten important calls. Why were you late?"

If you were offering constructive criticism to an employee, which of the following would NOT be recommended?

Be sure to mention several complaints.

The accommodating approach to conflict management should be done for which of the following examples?

Because of a shift in the marketplace, Nsedu realizes she is wrong about starting a new line of cosmetics.

Which of the following characteristics is conducive to a win-win style of negotiation?

Both parties are approximately equal in power.

Which of the following is NOT one of the steps in conducting a successful win-win approach to negotiating?

Conceal your true goals.

The following is true about work-life balance. Choose all that apply.

Perceptions of work-life balance can create harmony between work and personal lives. Lack of work-life balance can lead to burnout.

Which of the following is an example of constructive feedback?

Sonya had to admit that Ivan's criticism of her work was entirely accurate. (????)

Which of the following is an example of quid pro quo sexual harassment?

Stan tells Leslie that he's thinking of hiring her but wants her to come to his place to discuss the matter.

In which of the following scenarios should Stephan take an avoidance approach to conflict?

Stephan knows that Max is so angry about the mix-up that he needs time to calm down.