Chapter 5: Sales and Collections Business Process

Application controls ensure data integrity and provide an _____ trail.

audit

In the generic REA model of the sales and collections process, the minimum multiplicity next the sales class for the association between customers and sales is zero, because customers are usually entered into the database _____ they participate in a sale.

before

One type of application control is field _____.

checks

Business rules implement specific _____ activities for a particular business process.

control

To create a relational table in Microsoft Access, select the ______ tab and then click on the Table Design icon.

create

Message flows are modeled with ______ arrows and sequence flows are modeled with solid arrows.

dashed

For Sunset Graphics, sales are recorded when the order is ______.

delivered, complete, concluded, completed, or fulfilled

In the generic REA model of the sales and collection process, there are normally two agents: an internal agent and an _____ agent.

external

Each relational table attribute must be defined as a _____ in Microsoft Access.

field

Multiplicities determine where _____ keys will be posted.

foreign

The difference between business rules and internal control is that business rules ______ internal control activities.

implement

The difference between business rules and internal control is that business rules __________ internal control activities.

implement

For the association between Sales and Inventory in a generic REA model, the standard multiplicities would be 1..* next to the _____ class and 0..* next to the _____ class.

inventory; sales

The multiplicities on the association between the sales event and the inventory resource in the generic pattern indicate that each sale can involve _____ inventory items and each inventory item may be sold _____ times.

many; many

Determining proper foreign key placement uses ______.

multiplicities

The sales and collection process includes activities necessary to sell products and record _____ from customers.

payments

Sequence flow must be continuous from the start event to an end event in each _____

pool

The standard multiplicities on the association between Customers and Sales for the generic REA model would have 0..* next to the _____ class and 1..1 next to the _____ class.

sales; customers

In BPMN, a collapsed _____ contains a series of steps that are hidden from view.

subprocess

Place Sunset Graphics' sales and collection process activities in the correct sequence.

1 Provide quote 2 Receive order 3 Prepare products 4 Apply graphics 5 Deliver order 6 Invoice customer 7 Receive payment

Which of the following are rules for forming appropriate relational tables from a UML class diagram?

Add a table for each many-to-many relationship. Add a table for each class.

_____ controls ensure data integrity and an audit trail.

Application

Which of the following best describes the business reason for the multiplicities between the customer class and the sales class in the generic UML class diagram of the sales and collection process?

Customers may participate in many sales.

When using pools in a BPMN activity model, which of the following is not required?

Each pool must have multiple lanes

True or false: Sunset Graphics records sales revenue when they receive an order.

False

True or false: The relational database implemented from a UML class diagram would contain fewer tables than the UML class diagram has classes.

False

Which of the following classes is most likely to be a type image?

Job category

_____ flows between pools describe the interactions between organizations that participate in a process.

Message

Sunset Graphics' sales and collection process includes which of the following activities?

Receive payment Provide quote Prepare products

Which of the following is not a normal part of the sales and collection process?

Reconciling the bank statement

Which of the following are basic elements of Sunset Graphics' process for preparing quotes?

Sunset's products and services Prices and quantities Customer's requirements

Which of the following are true about the generic REA pattern for the sales and collection process?

There are internal and external agents. There are 2 economic events. There are normally 2 resources.

Which of the following are valid uses of a collapsed subprocess in BPMN?

To hide unnecessary detail.

True or false: Business rules help ensure that information systems operate in a consistent and effective manner.

True

True or false: Type images help manage business processes by applying constraints or summarizing economic activity.

True

True or false: application controls include a variety of input validation checks.

True

Sunset's process for preparing customer quotes includes resources, events and _____.

agents