Chapter 6-8

Unemployment compensation is an example of ______________

A benefit

Which of the following sets a minimum wage and requires the payment of overtime rates for work in excess of 40 hours per week?

The Fair Labor Standards Act of 1938

A labor contract is enforced by means of ____________

The grievance procedure

Title VII of the Civil Rights Act of 1964

forbids discrimination in all areas of the employment relationship

The divisional design of an organization:

Involves businesses in related areas

Which of the following is true of workplace diversity?

It can be a source of competitive advantage

Which of the following is true of a team organization?

It has little or no underlying functional hierarchy

Which of the following is true of enterprise resource planning?

It integrates all activities and information flows that relate to a firm's critical processes

Which of the following is true of planned change?

It is a change that is designed in anticipation of future events

The first step in a grievance procedure is for:

An aggrieved employee to discuss the contract violation with an immediate superior

Employees at a data analytics firm are paid a certain extra amount every month. This amount is dependent on their work output for that month. This is an example of _______

An incentive

The first step forecasting human resource demand a supply is ________________

Assessing trends

_________________ is a sophisticated ranking method in which supervisors construct a rating scale associated with behavioral anchors

BARS

A _______________ is a model of organization design based on a legitimate and formal system of authority

Bureaucracy

Underfoot Constructions is an organization with a distant division of labor and a consistent set of rules. Managers conduct business in an impersonal way and do not socialize with subordinates outside of work. Which of the following terms best describes this firm?

Bureaucracy

The bureaucratic model of organization is based on the _____________________ theory

Classical Organization

Workers at a textile factory have demonstrated interest in forming a union. The next step would be to:

Collect signed authorization cards

The intent of _________ is to agree on a labor contract between management and the union that is satisfactory to both parties

Collective Bargaining

The benefits offered to employees by an organization:

Come in different forms such as insurance and pay for time not worked

Jocelyn has a part-time job as a yoga instructor at a fitness academy. She is a(n):

Contingent worker

Susan works at a large petroleum refinery. She heads the division responsible for the production of jet fuel from crude oil. Which of the following basic forms of technology is used at Susan's workplace?

Continuous-Process Technology

Which of the following is a disadvantage of functional departmentalization?

Decision making becomes slower and more bureaucratic

Which of the following is an organizational approach to managing diversity?

Diversity training

The ___________ design results from a strategy of related diversification.

Divisional

Which of the following is a disadvantage of the matrix design?

Employees may be uncertain about reporting relationships

In using contingent workers, management cannot _____________

Except too much from workers

Groups together jobs involving the same or similar activities

Functional Departmentalization

Jian is one of the highest performers at his organization. During his performance appraisal, his manager gives him a high ranting. Not just on work quality but also on his team building and leadership skills. This is an example of _____________

Halo error

Force-field analysis is used to:

Help overcome resistance to change

Which of the following is a characteristic of organic organizations?

High fluidity

A company that manufacturers a popular e-reader launches a version of the reader that has a backlight and improved readability. This is an example of a(n) _____________ innovation.

Incremental

Following a steep rise in commodity prices, workers at an automobile factory demand higher pay and better benefits. This leads to a subsequent change in pay policies. This is an example of organizational change due to a(n) ________________ force.

Internal

________________ are similar to entrepreneurs except that they develop new businesses in the context of a large organization

Intrapreneurs

Which of the following is true of the 360-degree feedback?

It must be handled so as not to breed fear and mistrust in the workplace

Which of the following is true of organization in development?

It uses behavioral knowledge

Elysa Communications is a public relations firm with a large and diverse workplace. Which of the following is likely to be true of this organization?

It will have a better understanding of different market segments

Which of the following is true of a learning organization?

It works to facilitate personal development of its employees

Involves moving employees from one job to another

Job Rotation

The ______________ was passed in 1947 to limit union power

Labor Management Relations Act

According to the Lewin Model, unfreezing involves:

Leading individuals to recognize why the change is necessary

A ________________ organization is one that works to facilitate the personal development of all its employees while continually transforming itself to respond to changing demands and needs.

Learning

The print, television, and new media divisions are three of the many subunits at Sookin Corp. Each division has a separate team and competes in a different market. Sookin is an organization with:

Low integration

Reengineering represents a _________________ innovation

Managerial

Which of the following describes an ideal bureaucracy?

Managers conduct business in an impersonal way

Which of the following approaches to organizational design would best suit a company that has intense external competition, pressure for shared resources, and high information-processing requirements?

Matrix design

Workers at a shipyard decision to vote for the creation of a union and engage in collective bargaining with the management. The ____________ guarantees these rights to them.

National Labor Relations Act

Which of the following is an external force of change in the political dimension?

New laws affecting the economy

Which of the following is an example of internal recruiting?

Notifying existing employees of new openings

A change in the distribution of authority is an example of a change in:

Organizational structure and design

A realistic job preview:

Provides an applicant with an accurate picture of what doing a job that a firm is trying to full would be like

Gillian works at a publishing firm where employees are compared directly with one another and ordered from best to work during performance appraisals. Example of ____________ as a method

Ranking

________________ change is a piecemeal response to circumstances as they develop

Reactive

Ali is a top manager at a software firm. During a period of organizational transition, he makes a decision to follow the steps outlined in the comprehensive approach to change. Accordingly, Ali will _________________ immediately after diagnosing the relevant variables.

Select the appropriate change technique

Which of the following is the first step in the reengineering process?

Setting goals and developing a strategy for reengineering efforts

Contingent Workers:

Should be called in for well-defined periods of time

A mechanistic organization has:

Specialized jobs

Which of the following is an advantage of product departmentalization?

The speed and effectiveness of decision making are enhanced

Which of the following is true of knowledge workers?

Their contributions to an organization are based on their expertise

Which of the following is true of the U.S. workforce?

There are more physically challenged employees

Which of the following is true of process innovations?

They are changes in the way products or services are manufacturing

Which of the following is true of assessment centers?

They are particularly good for selecting current employees for promotion

Perhaps the biggest cause of employee resistance to change is ______________

Uncertainty

Farah is one of a handful of permanent employees at an e-retailing company that has little to no formal structure. Depending on the situation, temporary workers are hired, and facilities are leased. Support services are outsourced to other firms. The organization that Farah works for is a:

Virtual Organization

______________ are the hourly compensation paid to operating employees

Wages