Chapter 6: Aplia Assignment 1
A(n)business letter is usually the best channel to use when you need to communicate outside your organization, to keep a permanent record, and to maintain confidentiality.
business letter
If you need to make a persuasive, well-considered, professional impression, you should send a(n)
business letter .
Business letters provide a higher level of ------ than digital message channels.
confidentiality
Written communications fall into two categories: paper-based and electronic. Which of the following are paper-based messages? Check all that apply. E-mails Instant messages Business letters Interoffice memos
Business letters Interoffice memos
Read the following scenario, and answer the following question. Your company is producing a new ointment for sore muscles. You want to convince a national chain of boxing gyms to use this product. Why is it important to send a business letter in this situation? Business letters deliver persuasive, well-considered messages. Business letters are best used for spontaneous thinking. Business letters are more likely to be intercepted.
Business letters deliver persuasive, well-considered messages.
Read the following scenario, and answer the following question. Over the phone, you negotiate a lucrative deal with SteelToes boot company. After the conversation, you compose a business letter to review the contract. Why is it important to send a business letter in this situation? Business letters deliver less information than e-mails do. Business letters are a good way to communicate informal information. Business letters produce a permanent record.
Business letters produce a permanent record.
Business letters deliver contracts, explain terms, negotiate agreements, maintain relationships with vendors and customers, and
produce a permanent record .
Read the following scenario, and answer the following question. You work for HealthMed Insurance and are replying to a claim request from Mount Hill Community Hospital for services that are out of the patient's network. Does this situation require an e-mail, a memo, or a business letter? Memo E-mail Business letter
Business letter
Read the following scenario, and answer the following question. You work for a commercial builder and are submitting a bid for a new office tower downtown. Does this situation require an e-mail, a memo, or a business letter? Memo Business letter E-mail
Business letter
Business letters are a primary channel of communication for delivering messages to recipients outside of an organization. They are powerful tools that can project a positive image of your company, encourage product feedback, and promote future business. When are business letters necessary? Check all that apply. Confidentiality is paramount. A permanent record is required. Intercultural communication is required. Sensitivity is inconsequential. Information requires fact checking.
Confidentiality is paramount. A permanent record is required.
Business letters are a primary channel of communication for delivering messages to recipients outside of an organization. They are powerful tools that can project a positive image of your company, encourage product feedback, and promote future business. When are business letters necessary? Check all that apply. Confidentiality is paramount. Sensitivity is inconsequential. Information requires fact checking. Recipients are located in another country. Persuasive, well-considered presentation is important.
Confidentiality is paramount. Persuasive, well-considered presentation is important.
