Chapter 6 assignment

When managers are engaged in problem solving, there are several steps they should go through in order to prevent themselves from providing a resolution to a problem that is unrelated to the actual issue under examination. Which of the following most correctly delineates the steps in problem-solving? a. Defining the problem, generating alternatives, selecting an alternative, implementing and evaluating the solution. b. Brainstorming, norming, determining a solution, implementing. c. Planning, preparing, evaluating results. d. Analyzing, adopting an alternative, preparing for negative consequences.

Defining the problem, generating alternatives, selecting an alternative, implementing and evaluating the solution.

Leaders within an organization can be formed in a variety of ways. Which of the following best describes the difference between formal and informal leaders? a. Formal leaders exert their influence in support of the organization, but informal leaders do not. b. Formal leaders work for the good of the organization, but informal leaders have no such authority and work for the employees. c. Formal leaders may exert power, grant rewards and punishments, and possess expert knowledge, but informal leaders lack many or all of these abilities. d. Formal leaders have authority within an organization to influence others to work towards the organization's objectives, but informal leaders usually have no such authority.

Formal leaders have authority within an organization to influence others to work towards the organization's objectives, but informal leaders usually have no such authority.

Which of the following is true concerning total quality management (TQM)? a. It utilizes benchmarking to evaluate the products and processes within its organization in order to improve quality. b. It is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement. c. It includes incentives such as financial rewards to employees and suppliers who excel at the TQM process. d. It is only effective if management addresses each of the components of customer satisfaction, employee accountability, strengthening supplier partnerships, and continuous quality improvement.

It is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere

Which of the following statements most closely articulates the issues that, if left unaddressed, could cause TQM to fail? a. Top management must inform all employees of the need and desire for TQM to further company goals and must make it a top priority. b. Top management must be strongly committed to TQM and must coordinate the specific elements of a TQM program so they work in harmony with each other. c. Top management must meet with suppliers and employees frequently to ensure that they do not lose sight of the TQM goals. d. Top management must give TQM frequent attention and frequently communicate the TQM goals to employees.

Top management must be strongly committed to TQM and must coordinate the specific elements of a TQM program so they work in harmony with each other.

When business managers identify a problem, they are identifying a. a discrepancy between an actual condition and a desired condition b. what is occurring and what has occurred c. a negative issue that needs to be resolved in favor of an opportunity d. an opportunity and its resolution.

a discrepancy between an actual condition and a desired condition

When a manager plans for the future of his business and is able to see how all of the parts of the organization work together, it is said that he or she is engaging ( ) to see the big picture a. conceptual skills b. analytical skills c. interpretive skills d. technical skills

conceptual skills

What type of leader seeks input from almost all workers and makes the final decisions based on their support? a. Consensus leaders b. Democratic leaders c. Collaborating leaders d. Consultative leaders

consensus leaders

What type of leader is one who consults workers before making decisions, helps workers understand their goals, and imposes and fosters a sense of ownership and commitment, and makes the final decisions him- or herself after gathering employee input? a. Consultative b. Consensual c. Democratic d. Autocratic

consultative

A contingency plan outlines alternate courses of action that may be taken if an organization's other plans are ( ) or become ( ) a. disrupted b. terminated c. postponed d. fast-forwarded e. ineffective f. criminal g. unethical h. politically incorrect

disrupted and ineffective

The coordinated effort of the three levels of managers is required to implement the goals of any company. Which of the following best represents the three basic levels of management? a. First-line managers, second-line managers, and top managers. b. Marketing managers, human resources managers, and recruitment managers. c. Financial managers, operations managers, and human resource managers. d. First-line managers, top managers, and middle managers

first line managers, top managers, and middle managers

Total quality management (TQM) has been shown to benefit a company beyond improving a product. Which of the following is not a benefit of TQM? a. Higher return on sales and investments b. Lowering of overall operating costs c. Improved ability to use premium pricing d. Improved ability to engage in competitive pricing

improved ability to engage in competitive pricing

Managers must coordinate an organization's resources to achieve the organization's goals. Which of the following is not typically considered as an organization's resource? a. Materials b. People c. Intellectuals d. Finances

intellectuals

The most effective style of leadership depends on the right balance between

interaction among employees, the work situation, and managers personality

a. Leadership b. Directing c. Management d. Controlling is the process of coordinating people and other resources to achieve the goals of an organization

management

Management is not a step-by-step procedure that can be carefully mapped out and calendared, it is a ( ) with a feedback loop that represents a flow a. process b. planning matrix d. organizational matrix

process

A(n) ( ) plan is developed as a guide during the planning process for major policy setting and decision making. a. contingency b. operational c. analytical d. strategic plan

strategic

During the planning stage, managers develop a ( ) plan which is smaller in scale and developed to implement strategy and will most likely cover a one- to three-year period. a. tactical b. strategical c. operational d. developmental

tactical

What is the purpose of an organization's mission statement? a. To provide a framework for customer expectations b. To inform the employees of the direction the company intends to take c. To make a statement of what makes the organization different from others d. To provide a brief unified statement for marketing purposes

to make a statement of what makes the organization different from others

( ) was forged by Toyota Motor Company in Japan as a way to coordinate efforts at improving customer satisfaction, employee participation, strengthening supplier partnerships, and improving the quality of their product. a. Participatory management b. Benchmarking c. Total quality management d. Management by analytics

total quality management