Chapter #6 Questions

At Haldeman Ford dealership employees specialize in sales, service maintenance, customer service, and service accounting. What form of departmentalization does Haldeman use?

A. Functional

The Hospital for Special Surgery is staffed with over 200 doctors. If a patient has a toe injury he goes to a foot and ankle specialist. Later if she injures her hand, she will see a different doctor. Each doctor has assistants based around the speciality. The HSS uses a ___ basis for departmentalization.

A. Functional

Carlotta, the owner of a small business, decides to promote Belle because of her knowledge and skills rather than Meera, who is her personal friend. Which characteristic of Weber's bureaucratic model is Carlotta using?

A. Hiring and promotion based on technical expertise

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach, but they have so many other duties that they don't feel they are doing anything well.

A. Job enlargement

Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over, and responsibility for, the work?

A. Job enlargement

The starting point for all job design activities is determining the level of desired job

A. Specialization

A wide span of management results in

A. a flat organization

Giovanna is very competent. She works in a relatively predictable environment. All of her subordinates of the same activity with few problems. This situation would tend to call for

A. a narrow span of management

In theory, delegation from a manager to a subordinate consists of three steps, which are

A. assigning responsibility, granting authority, and creating accountability

Gore Associates believes that by keeping plants size at 150 people will know each other and R&D will talk to design, manufacturing, sales, and marketing. This is the way Gore facilities

A. coordination

According to Woodward, which of the following is true about the relationship between organization design and core technology?

A. organizations with small-batch core technologies tend to be less rigid and formal.

In schools math, English, science and social studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent?

A. pooled

Starbucks takes an order and serves the order. They use ___ technology.

A. small-batch

The primary reason for coordination in organizations is

A. the interdependence of work units and groups

Gore Associates has not titles, and no bosses. Workers have sponsors for advice and consultation. This violates the principle of

D. all of these - chain of command - unity of command - the scalar principle

Canine Companions for Independence's puppy raiser volunteers care for the puppy in their homes for 12-18 months and attend monthly classes to learn how to train the puppy. The classes create some

D. coordination

A pastor at a large church shares responsibilities with a student ministries coordinator. This is an example of

D. delegation

The New York Department of Transportation operates in a fairly stable environment and has no domestic competitors; Burn and Stalker would agree that the ___ design would be best for the DOT.

D. mechanistic

___ is defined as clear and distinct lines of authority among all positions in an organization.

D. Chain of command

Which of the following alternatives to specialization would require continually adding new tasks and challenges as part of the job design?

D. Job enrichment

Actors usually try to get a variety of parts throughout their careers in a variety of genres so that they do not get type case into only action, or comedy ... The actors want

B, Job enrichment

Which of the following is not one of the characteristics of Weber's bureaucracy?

B. Close personal relationships between supervisors and subordinates

Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization?

B. Product

According to the job characteristics approach, when task significance is high

B. Workers believe the task is important

An organization where power and control are kept at the top levels of management is

B. centralized

Span of control is also referred to as a span of

B. management

According to Burns and Stalker, a(n) ___ organization is typically found in ___ and ___ environments.

B. organic; stable; predictable

During episodes of Extreme Makeover, Home Edition, designers talk with builders about each family's needs, the builders and designers create the house, and together they furnish it for the family. This is an example of

B. reciprocal interdependence

Paul supervises a crew engaged in laying a pipeline from Dallas to Ponca City, Oklahoma. The crew is able to lay about a mile of pipe each day. Supplies of pipe are delivered by truck to various points along the pipeline route. When shipments of pipeline route. When shipments of pipe are delayed, it results in a work stoppage for Paul's crew. What level of interdependence does this represent?

B. sequential

Gymnastic athletes train for each event. During competition they compete on each of them in the all-around. They use job

C. Enlargement

West Windsor school district has three elementary schools that each cover a region of the school district. This is an example _____ departmentalization.

C. Location

Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A manager's job has

C. Skill variety

A ___organization is one in which decision making is delegated as far down the chain of command as possible.

C. decentralized

Gore Associates has no titles, differences in offices or dress. Gore's structure is

C. decentralized

The term "span of management" refers to the

C. number of subordinates reporting to a particular manager

Information that flows from sales-R&D-sales-manufacturing-design-sales is __ interdependence.

C. pooled

Proceeding from the least complex to the most complex level, Woodward's classification scheme would flow from

C. unit to continuous-process

At BMW the marketing department helps develop sales forecast for the operations managers, who give availability information to dealerships. When dealerships have a specific order, they send it to operations. What level of interdependence does this example represent?

D. reciprocal

Information that flows from R&D-design-manufacturing-sales is ____ interdependence.

D. sequential

The technology that is most associated with products made to the customer's specifications is

D. unit

According to Woodward's findings relative to technology and organization design, the most successful mass production firms adopt a(n)

E. Bureaucratic structure

All of the following are bases for departmentalization except

E. Competition

Clifton likes his co-worker, Matthew, but when Matthew violates company policy, Clifton reports him to their boss. Clifton is using which characteristic of Weber's bureaucratic model?

E. Rules to ensure uniform task performance

First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of

E. customer

When Kellogg's makes cereal and cereal bars, it uses ___ technology.

E. large-batch

Kaoru has fifteen subordinates. Her span of management is

E. narrow

Google creates web search results. It uses what type of technology?

E. small-batch

An advantage of the bureaucratic model is it's rigidity.

False

An alternative to job specialization that gives workers more responsibility for and control over their jobs is the job characteristics approach.

False

Bill works at a fast-food establishment. He spends an hour taking orders, an hour cooking meat, an hour at the drive thru, and an hour cleaning up. Bill has job enlargement.

False

Canine Companions for Independence trains service dogs for people with special needs. CCI has four regional headquarters. It uses product departmentalization.

False

Dell sells desk tops, laptops, and accessories. This is an example of the use of customer departmentalization.

False

If Joe works as a welder today, a drill process operator tomorrow, a lathe operator on the third day, and is back to welding again on the fourth day, his supervisor is using job specialization.

False

In learning organizations people float from project to project as necessitated by their skills and the demands of the projects.

False

In the conglomerate design, coordination of the efforts of the various functional departments is the responsibility of the CEO and members of senior management.

False

One of Weber's bureaucratic guidelines is that managers should eliminate social distance.

False

Orange County Choppers makes custom motorcycles. It is an example of a firm using continuous-process technology.

False

Task identity is the extent to which the worker knows how well the job is being performed.

False

The conglomerate form of organization design is typically used by a firm that owns multiple related businesses.

False

The major advantage of the H-form structure is the simplicity associated with the similarity of the business that make up the organization.

False

The more widely defined a job, the easier it is to develop specialized equipment to assist with that job.

False

The power that has been recognized by the organization is called delegation.

False

When the output from one unit becomes the input for another and vice versa the units have pooled interdependence.

False

A learning organization is one in which the personal development and lifelong learning of employees is a priority.

True

A matrix structure reflects a multiple-command structure.

True

A situational view of organizational design is based on the assumption that the optimal design for an organization depends upon the organization's situation.

True

A task force may be created when the need for coordination is acute.

True

According to Burns and Stalker, an organic organization was most often found in unstable environments.

True

An advantage of job specialization is that replacing someone who had a highly specialized job is relatively inexpensive.

True

An advantage of the virtual organization is the control the organization has over temporary employees.

True

Broad spans of management lead to tall organizations.

True

Bureaucracies help prevent the use of favoritism.

True

Jane works in a fast-food establishment. Her job is to cook the french fries. She has a high degree of job specialization.

True

The term organization structure and design refers to the overall set of elements that can be used to configure an organization.

True

Two components of chain of command are "unity of command" and "scalar principle."

True

Wankyo requires each of his subordinates to get his approval before making any final decisions. Hanky's work group is highly centralized.

True

Work teams are an alternative to job specialization that allows groups to design the work system.

True