Chapter 6 Quiz Organizational Behavior

______ is information about performance shared with those in a position to improve the situation.

feedback

Sales quotas and piecework are best measured using ________ goals.

objective

The two basic types of goals are

performance and learning

Which forms of consequence strengthen a desired behavior?

positive and negative reinforcement

Denise sets a goal of completing the literature review portion of her research paper by Sunday night. This is a(n) ________ goal.

project

To minimize central tendency bias, a manager should

define an accurate profile with both high and low points.

On the first day of class, Professor Simmons explains what the goals of the course are and what he expects of his students. This represents ______ of effective performance management.

Step 1: Define performance

Negative reinforcement is

strengthening a behavior by contingently withdrawing something displeasing.

Jenna and Martin complete their part of Project Zenith. Their progress is best measured against _____ goals.

task

Extrinsic rewards come from ________ and intrinsic rewards come from ________.

the environment; oneself

Collecting performance information from multiple sources helps a person being evaluated to get a broad view of his or her performance.

true

Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.

true

In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.

true

Negative feedback can have a positive motivational effect.

true

_______ is the popular term for linking monetary incentives with results or accomplishments.

Pay for performance

Which of the following is not a best practice for becoming more productive?

Check social media every two hours.

Lenore has a fight with her best friend, Samantha, and doesn't want to speak to her. She unfriends her on social media. By doing this, Lenore is using _________, thereby removing consequences from an undesirable behavior.

extinction

Allen makes suggestions to his boss about how the department's performance can improve. Although his boss always compliments his ideas, he never acts on them. Allen then stops making suggestions. This is an example of

extinction; stopping of a particular behavior

Carla has been asked to analyze the needs of Supreme Research's largest clients. She has not done this type of task before, so her supervisor provides feedback on the analysis of each customer. Continuous reinforcement schedules are detrimental when employees are learning a new task or skill.

false

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong.

false