Chapter 6: Quiz Questions

Which of the following statements represents the most effective way to apologize?

"I was wrong."

What is indexing?

Acknowledging that each individual, each situation, and each example is unique.

Researchers Frantz and Bennigson assessed the best time to apologize for a mistake. What do they recommend?

After a short period of time.

When you apologize, you not only admit that you were wrong, but you should also ___________.

Ask for forgiveness.

What is the best response a listener can have when bypassing creates misunderstanding during communication?

Ask questions.

When Melanie told her mom about skipping class because she thought her professor didn't like her, her mom responded by saying, "That's a bad idea." Rather than being supportive, her mom was _____________.

Attempting to control the issue rather than solve her daughter's problem.

As Kendall explained the report's revisions to Michael, he responded with "I see" and " I understand" during the discussion. Michael's responses are an example of ____________.

Backchannel Talk

________________ is a natural process of visiting with another person or persons, and discussing a range of topics from the mundane to the intimately personal.

Conversation

Chana was frustrated when Nicole wouldn't agree with her reasoning, but she responded by saying, "I know I might not have all the answers, but it seems that we could work together to figure this out." What type of response did Chana use?

Flexible

Which of these students is using extended / language in his or her conversation?

Jensen told Aurora, "I don't want you to take this the wrong way, but your dress is too short."

According to the concept of linguistic determinism, ______________ is the basis for how we think.

Language

Keisha is attending a business dinner with board members, and she wants to make sure she can keep the conversation rolling. Other than asking questioned what other skills does Keisha most need to use in this situation?

Listening

Kelly wants to know the denotative meaning of the word fireplace. She is seeking its _____________.

Literal Definition

In interpersonal communication, what is the opposite of empathy?

Neutrality

Killian thinks the word snort sounds just like what it signifies. This type of word is called ________.

Onomatopoeic

What type of question requires a person to provide a more detailed response?

Open-ended

Which type of speech tends to describe and evaluate others in terms of extremes?

Polarizing

_________ are the things that words represent.

Referents

Which of these terms would appear at the bottom of the ladder of abstraction?

Reggae

When Liam attended college out of state, he didn't know what his friends were looking for when they asked where the bubbler was. He quickly learned they were looking for a drinking fountain. In this situation, the word bubbler is an example of a(n) ____________.

Restricted Code

What concept is based on the complex idea that our culture shapes our language, while at the same time our language shapes our culture?

Sapir-Whorf Hypothesis

For competent and assertive communicators, paraphrasing is used to ____________.

Seek an empathic connection.

If your communication skills can be described as assertive, this means that you _________.

Stand up for your rights without denying others' rights.

Joanne was always the slowest student in gym class and the other students, referred to her as "Slo-Jo." Joanne went on to become a body builder and athletic trainer, but at her high school reunion people still came up to her and said, "Hey, Slo-Jo!" This outdated label is an example of ___________.

Static Evaluation

One research team cited in the text found that the most frequent topic of conversation among satisfied couples was ___________.

The couples themselves

What is the mental process of creating an image, sound, concept, or experience?

Thought

Why would you want to remain silent as part of behaving assertively?

To wait for a response.

After his confrontation with the department head, Carmelo wished he had explained why he was unable to complete the class. He decided that the next turns he was in this type of situation, he would work harder to tell his side of the story. What technique is Carmelo using to improve his communication?

Visualization

According to researchers Meyer and Rothenberg, which situation would be the least likely to lead to an apology?

When our offense is a minor one.

Where does the precise meaning of a word originate?

Within us as senders and receivers

The goal of a word picture is to communicate __________.

Your feelings.

Establishing a climate of equality, listening with empathy, and brining assumptions out into the open can be achieved if you approach conversations ____________ rather than ____________.

as dialogue; as debate