Chapter 7-8

Identify the correct statement regarding audiovisual training.

It is not affected by an individual trainer's goals and skills.

What is a characteristic of task analysis?

It is usually conducted along with person analysis.

The Myers-Briggs Type Indicator (MBTI) identifies individuals' preferences for source of energy, means of information gathering, way of decision making, and

lifestyle

Compared with other forms of diversity training, which approach do trainees tend to respond to most positively?

teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that normally arise

__________ is a training method that coordinates the performance of individuals who work together to achieve a common goal.

team training

__________ requires that employees actually learn the content of the training program and that the necessary conditions are in place for employees to apply what they learned.

transfer of training

Which of the following statements is true of an apprenticeship?

An apprentice can earn an income while learning a trade.

Russell is paid for assisting a welder on a construction site. He also is adding to his welding skills by attending a local trade school. When he finishes his training program and demonstrates he has mastered specific skills, he will become a journeyman welder. Which of the following statements best identifies that Russell is in an apprenticeship program?

Apprentices have hands-on experience assisting a tradesperson.

Which of the following questions can be answered by performing a person analysis?

Are employees ready for training?

Which of the following is the correct statement regarding case studies?

Cases encourage trainees by giving them practice in weighing and acting on uncertain outcomes after evaluating a case.

The human resource department of Brown Industries, a consumer electronics manufacturer, wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up-to-date. The HR manager looks into "training systems" and identifies five top results. Which of the following systems describes a learning management system?

Crimson: a system that automates the process of administering and delivering training

Elton was part of a formal mentoring program and was mentored by Angel. The mentoring sessions were conducted over a period of eight weeks to improve Elton's communication and interpersonal skills in the workplace. The sessions, however, were unsuccessful. Which scenario, if true, would most likely have caused the failure of the mentoring sessions?

Elton's participation was involuntary, and he had little understanding of the details of the program.

Daveed, an accounting manager, agreed to work with a coach. He chose this option in order to become more of a team player, which would, in turn, lead him to being considered for a larger role in management. After three weeks, however, he complained to the HR manager that the process was time-consuming and he had not seen any positive results. Which response to Daveed's complaint would best reflect how coaching can contribute to employee development?

Getting results can take several months—and the employee has to keep practicing.

Which person demonstrates an experiential training method?

Maurice and his colleagues take part in a wall-climbing activity sponsored by their company.

Which of the following is an example of the cross-training method?

Olivia, a cashier, is being trained to stock shelves in case there is a shortage of employees.

__________ exists when employees are able and eager to learn and when their organizations encourage learning.

Readiness for training

Stronx Consulting tests its salespeople on listening skills and then implements a training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reports that the training program increased listening skills by a significant amount. Which of the following statements represents the main weakness in the manager's conclusion?

The actual impact of the training can only be evaluated by comparing the performance of employees who underwent training and those who did not.

Ionia Inc. uses simulators to train its cable installers. Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. Which of the following would be the most likely source?

The simulation contained elements unlike those found in Ionia's work environment.

The employees at a company acknowledge that their supervisor is excellent at his work, as he has received many accolades during his 40-year career. However, they claim he is a dysfunctional manager. When confronted, the supervisor argues that his work should speak for itself and the employees' opinions of his behavior are irrelevant. Which statement, if true, would support the employees' claim?

The supervisor often discourages employees from challenging tasks, saying that they are incapable of accomplishing them.

Which of the following statements is true of simulators used in training?

They must have elements identical to those found in the work environment.

Identify the correct statement regarding computer-based training.

a method that gives a company the flexibility in scheduling training

A customer at Danielle, a French restaurant, complains to Jason, the owner, about a specialty dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of cheese, is overripe. Jason questions the new pastry chef, Mario, who acknowledges he should have substituted another type of cheese for the brie. Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future. What type of analysis has Jason performed in this situation?

a task analysis

Thomas heads a waste management firm. Recently, his firm was under scrutiny from environmental organizations. To counter any possible negative claims by these organizations against his company, Thomas assigned five of his junior managers to study the issue and propose plans or initiatives that could make the company appear more environmentally friendly. He also instructed senior managers to mentor their subordinates as they devised new ideas. Which of the following form of team training was applied by Thomas?

action learning

__________ training remains the most widely used method of training in the workplace.

classroom

Which of the following is the most accurate way to evaluate a training program?

conduct pretests, train only part of the employees, then compare the trained employees to the untrained

Belinda works at a leading restaurant. She is worried about making mistakes at her workplace, so she pays attention to details. She also prioritizes quality in her work. In the context of the DiSC assessment, she would most likely score high in

conscientiousness

__________ increases an employee's ability to move into jobs that may not yet exist.

development

Roger, the manager of a car dealership, finds it impossible to train his mechanics on the details of every potential repair problem because of the increasing complexity and variety of today's automobiles. Hence, he provides them with a training program that will familiarize them with the basics of engine, emission, and other types of repair. Additionally, in case of a particular problem, the training program will let the mechanics seek expert advice through an online computer application. Which of the following learning approaches is being implemented by Roger?

electronic performance support system

An Individual Coaching for Effectiveness program is designed to

help managers with dysfunctional behavior.

KYG Instruments, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by KYG. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

identify what the sales representatives will need to learn.

__________ refers to a process of systematically developing training to meet specified needs.

instructional design

Organization analysis looks at training needs in light of the

management's support for training activities.

Level On, a firm that creates games for mobile devices and PCs, has an unusual training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period the trainees, in teams of three, visit different departments, gathering information about the company and various department functions. Additionally, they are paired with more experienced employees to discuss their goals at the company and to learn more about the organization's culture and policies. The form of training used for new employees at Level On is known as _____.

onboarding

Faulkner and White Company, a firm that builds enterprise resource planning products for customers, wants to implement training programs for its employees as an HR initiative. Senior management proposes the use of an instructional design process. Which of the following should ideally be Faulkner and White's next step?

organization analysis

Formal education as an approach to employee development includes

organizations organizing structured educational programs at the workplace or off-site to support employee development.

A client asks Tenrep Technologies to carry out a project that involves working on a software tool called POPIL, which is new to the company. The training manager in Tenrep's HR department begins by conducting a needs assessment. Which of the following methods will the manager use to identify individuals' needs and readiness for training?

person analysis

James, the marketing manager for an automobile manufacturer, observes frequent conflicts between two of his subordinates, Jeff and Kevin. He asks the human resource department to help, and the department's training manager, Kelly, investigates. She tells James that the two subordinates lack interpersonal communication skills, but would be likely to improve with proper training. This scenario suggests that Kelly has conducted a(n) _____.

person analysis

In __________, a participant takes the part of a manager or employee in a situation involving the skills to be assessed.

role-plays

A senior journalist at a news agency goes on a temporary leave for six months and travels around different parts of South Asia during his leave. He records his travel experiences in a book and shares it with his colleagues upon his return. During his leave, he was also being paid by the organization. This is an example of a(n)

sabbatical

Ensuring that employees are ready for training in terms of their attitudes, motivation, basic skills, and work environment is the _____ step of the instructional design process.

second

Fernando is hired as a seasonal firefighter by the California Department of Forestry and Fire Protection. The training used to prepare Fernando for his firefighting job involves an online training module. In this game-like module, Fernando is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n) _____.

simulation

Openze Technology, a firm that manufactures mobile phones, has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training?

social support

__________ refers to the ways an organization's people encourage training.

social support

Adam, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Adam that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n) _____.

task analysis

Identify the main purpose of diversity training programs that focus on attitudes.

to increase participants' awareness of cultural, ethnic, personal, and physical differences in the workforce

Filler Mayo Inc. recognizes the need for providing on-the-job training to employees whose technical skills are lacking. The company's HR department is tasked with coordinating the entire training process. This function of the HR department at Filler Mayo is called _____.

training administration

For on-the-job training (OJT) programs to be effective, an organization should review OJT practices at companies in similar industries.

true

The stage to prepare for evaluating a training program is

when the program is being developed.