chapter 7-Mgmt 391

ole overload is inability to reconcile the demands of one's work and home life. facing contradictory demands at work. having insufficient time and resources to complete a job. vagueness in relation to what job responsibilities are.

having insufficient time and resources to complete a job.

Which of the following statements regarding research on emotional contagion is INCORRECT? Both positive and negative emotions can be contagious. Some people are more susceptible to emotional contagion than others. The spillover from positive emotions lasts longer than that from negative emotions. Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

The spillover from positive emotions lasts longer than that from negative emotions.

What impact did emotional awareness training have on employees at American Express? The training increased sales. The training decreased coping skills. The training taught aggressive sales tactics to overcome the negative responses of customers. The training created greater barriers between the customers and the sales representatives.

The training increased sales.

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she experiencing in each of the scenarios below? Agnes glances at the clock and notes it is three hours until her first final of the week. She still has two chapters to study. She feels a slight pain in the pit of her stomach. Agnes is experiencing symptoms of what stress phase? exhaustion phase alarm phase resistance phase stressor phase

exhaustion phase

Research suggests high levels of emotional intelligence lead to which of the following? higher life satisfaction. cognitive dissonance higher stress levels. greater propensity to perceive situations as challenges, not threats.

higher life satisfaction.

General Adaptive Syndrome is how events on the job cause different kinds of people to feel different emotions. the hypothesis that stress plays a general role in disease. the body's response to good news. the mismatch among emotions, attitudes, beliefs and behavior.

how events on the job cause different kinds of people to feel different emotions.

A Type B personality displays which of the following characteristics? impatience. deep levels of job involvement. high level competitiveness logical decision making.

logical decision making.

Which is the most stressful job in America as noted in a 2008 Health magazine? miner inner city high school teacher police officer judge

miner

Joe was diagnosed with cancer six months ago. He is back at work between chemotherapy treatments but is unable to work more than four hours per day. Diego has been covering all Joe's assignments that extend beyond Joe's four-hour day as well as covering the regular tasks of his own eight-hour shift. Diego is likely experiencing role ambiguity. role overload. role conflict. information overload.

role overload.

Research on downsizing indicates all of the following to be true about downsizing EXCEPT since 1980, the service industry has accounted for the largest average percentage of firms which downsized five or more percent of their workforces. downsizing and job insecurity are related to greater alcohol use. downsizing leads to other stressful events such as financial insecurity. creativity in the work environment declines significantly during downsizing.

since 1980, the service industry has accounted for the largest average percentage of firms which downsized five or more percent of their workforces.

All of the following statements regarding telecommuting are correct EXCEPT telecommuting is a universally effective process; regardless of job or employee, it is effective. increasing numbers of workers, including many government employees are engaged in telecommuting. research on telecommuting indicates that stress is lower and job satisfaction and job performance higher when the program is instituted. telecommuting success is dependent on matching the right employee to the right job in the right environment.

telecommuting is a universally effective process; regardless of job or employee, it is effective.

The "corporate athlete approach" to stress is a reactive approach to the problem to avoid challenges so as not to be overwhelmed by them. to train mind and body to perform at peak levels by using better nutrition, and positive action. a technique to change eustress into distress.

to train mind and body to perform at peak levels by using better nutrition, and positive action.

Role ambiguity is vagueness in relation to job responsibilities. insufficient time and resources to complete a job. contradictory demands at work. processing demands that exceed the supply of time for such processing. 1 points

vagueness in relation to job responsibilities.

Sleep research on stress indicates all of the following EXCEPT workers who miss work because of exhaustion become rejuvenated and face less stress upon their return to work. about one third of adults have trouble sleeping. work-life conflict makes good sleep difficult to achieve. insomnia is a stress-related epidemic.

workers who miss work because of exhaustion become rejuvenated and face less stress upon their return to work.