Chapter 7: Quiz

Studies have found that technology causes _____ hours of stress per week.

5

A time management technique in which tasks are prioritized is known as _____.

A, B, C lists

Which of the following benefits is a result of social support? Helping patients adjust to their illnesses Improving the immune system's effectiveness Decreasing cortisol secretion during stress All of these

All of these

Which of the following would aggressive nonverbal communication include? Leaning forward with glaring eyes Clenching fists Hands placed on hips and wagging the head All of these

All of these

Which of the following is true about nonverbal body language? It is easy to misinterpret. It is associated with physical cues. It is used by people every day. All of these are correct

All of these are correct.

In the context of prioritizing goals, if the items on _____ never get done, that would be just fine.

C list

Which of the following is an important feature of a good message in the context of communication process?

Credibility

Which component of the DESC form refers to relating your feelings regarding another person's behavior?

Express

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards his sales team's suggestions and gets his own way at their expense. David's demeanor is an example of _____.

aggressive behavior

Seeking to dominate or to get your own way at the expense of others is known as _____.

aggressive behavior

Time management skills include _____. setting goals and prioritizing them scheduling limiting interruptions all of these

all of these

Expressing yourself and satisfying your own needs, feeling good about this, and not hurting others in the process is known as _____.

assertive behavior

The acronym DESC includes all the following terms EXCEPT _____.

consider

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____.

nonassertive behavior

All of the following are true about "I" statements EXCEPT that _____.

when we use "I," the other person is less likely to listen to us