Chapter 8 - 9 sample questions

Work is "natural" is supported by what theory?

Theory Y

self actualization needs

needs for fulfillment, for living up to one's potential, and for using one's abilities to the utmost.

Maslow's hierarchy of needs factors

physiological, safety, social, esteem, and self-actualization needs

Herzberg believed that proper management of hygiene factors could ________.

prevent employee dissatisfaction, but that these factors could not serve as a source of satisfaction or motivation.

esteem needs

which are needs for the respect of others and for a sense of accomplishment and achievement. Satisfaction of these needs is reflected in feelings of self-worth. Praise and recognition from managers and others in the firm contribute to the sense of self-worth.

Physiological needs

(1st) the needs for food, shelter, and clothing. motivate a person to find a job.

safety needs

(2nd) People need to feel secure, to be protected from physical harm, and to avoid the unexpected. In work terms, they need job security and protection from work hazards

social needs

(3rd) belonging (acceptance by others) and for giving and receiving friendship and love. Informal social groups on and off the job help people satisfy these needs.

What are the four basic principles of Scientific management?

1. Develop a scientific approach for each element of a person's job. 2. Scientifically select, train, teach, and develop workers. 3. Encourage cooperation between workers and managers so that each job can be accomplished in a standard, scientifically determined way. 4. Divide work and responsibility between management and workers according to who is better suited to each task.

The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the

expectancy theory

_____ theory states that people do things because they know that certain consequences will follow.

reinforcement theory

Corporate culture refers to

the core values and beliefs that support the mission and business model of the firm and guide employee behavior.

What is the premise of Frederick Taylor's Scientific Management?

there is "one best way" to perform any job

What factors affect an employee's compensation?

A. wage and salary surveys B. the level of labor competitiveness in the area C. the firm's financial condition D. the organization's pay structure

As such, motivation is essentially________.

a need- and want-satisfying process.