Chapter 8

26. (p. 288) Which of the following statements is NOT accurate concerning listening? A. The best listeners are passive listeners. B. Active listening demonstrates respect for others. C. Listening to others is just as important as expressing oneself clearly to them. D. Much of the information leaders have comes from listening to what goes on around them.

A. The best listeners are passive listeners.

33. (p. 298) One way to maximize the attendance and benefits of a meeting is to: A. make it convenient. B. encourage participation. C. stick to the agenda. D. provide pertinent materials.

A. make it convenient.

30. (p. 292) _____ is an effort to attain objectives by attacking or hurting others. A. Acquiescence B. Aggression C. Autonomy D. Assertiveness

B. Aggression

28. (p. 291) Which of the following statements about defensiveness is most likely FALSE? A. Defensiveness tends to occur when someone feels threatened. B. Defensiveness is an unnatural reaction when someone is criticized. C. Defensiveness lessens a person's ability to use information constructively. D. Putting yourself in someone else's shoes lessens your level of defensiveness.

B. Defensiveness is an unnatural reaction when someone is criticized.

32. (p. 297) Which of the following is the most important step in conducting a meeting? A. Listing the objectives B. Determining if it is necessary C. Developing a plan for attaining goals D. Making it convenient for all participants

B. Determining if it is necessary

Which of the following is the correct sequence of events according to the systems view of communication? A. Intention, reception, expression, feedback, interpretation, new intentions. B. Intention, expression, reception, interpretation, feedback, new intentions. C. New intentions, reception, expression, intention, interpretation, feedback. D. Expression, new intention, feedback, interpretation, reception, intention.

B. Intention, expression, reception, interpretation, feedback, new intentions.

31. (p. 295-296) Which of the following is the LEAST likely way to increase assertiveness? A. Using first-person pronouns when speaking B. Learning to say "yes" to others more often C. Having self-talk that is positive and affirming D. Being persistent when seeking objectives

B. Learning to say "yes" to others more often

38. (p. 305) Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model? A. Triggering event; feelings and behaviors B. Triggering event; your thinking; feelings and behaviors C. Triggering event; feelings and behaviors; your thinking D. Triggering event; self-talk; group brainstorming for a solution

B. Triggering event; your thinking; feelings and behaviors

37. (p. 303) Which of the following would be best for managing stress? A. Trying to breathe in a shallow manner B. Using progressive muscle relaxation techniques C. Consuming regular amounts of alcohol with peers D. Avoiding discussions about work with family members

B. Using progressive muscle relaxation techniques

27. (p. 289) Which of the following statements is most likely true about active listening? A. An active listener will generally be thinking about the next thing to say. B. Active listeners usually disrupt the sender's message with questions and comments. C. Active listeners put the sender's message into their own words to improve understanding. D. Effective leaders are naturally good at active listening, which is a skill that cannot be developed.

C. Active listeners put the sender's message into their own words to improve understanding.

39. (p. 307) _____ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important. A. Cause analysis approaches B. Force field analysis C. Cause-and-effect diagrams D. Root-cause diagrams

C. Cause-and-effect diagrams

40. (p. 309) Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis? A. Dissatisfaction with appearance B. Coworkers entering a 10K run C. No regular exercise partner D. Concern for health

C. No regular exercise partner

35. (p. 300) Which of the following would most likely result from too much stress? A. Low employee turnover B. Inadequate communication C. Reduced job performance D. Increased level of passive listening

C. Reduced job performance

22. (p. 282) Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix? A. First B. Second C. Third D. Fourth

C. Third

36. (p. 302-303) All of the following are guidelines for effectively managing stress EXCEPT: A. getting an adequate amount of sleep. B. developing supportive relationships. C. avoiding exercise late in the day. D. learning how to relax.

C. avoiding exercise late in the day.

21. (p. 282) A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise. A. low level; low level B. low level; high level C. high level; high level D. high level; low level

C. high level; high level

29. (p. 291) The _____ component of assertiveness skills concerns knowing where and when not to behave assertively. A. evaluative B. behavioral C. knowledge D. assertive

C. knowledge

25. (p. 286-287) All of the following are ways leaders can improve communication skills EXCEPT: A. knowing the purpose of the message. B. choosing an appropriate medium. C. using constructive sarcasm. D. sending clear signals.

C. using constructive sarcasm.

34. (p. 299) _____ is defined as the process by which we perceive and respond to situations that challenge us. A. Performance B. Depression C. Emotion D. Stress

D. Stress

23. (p. 283) The degree to which someone tells others something and ensures that they understand what was said is called: A. active communication. B. expression effectiveness. C. the intention component. D. communication effectiveness.

D. communication effectiveness.