Chapter 8
worker's compensation
pays employees for lost work time caused by work-related injuries
performance appraisal
A comparison of actual performance with expected performance to assess an employee's contributions to the organization.
mentoring
A form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a mentee.
grievance
A formal complaint by a union worker that management has violated the contract.
job specification
A list of the skills, knowledge, and abilities a person must have to fill a job.
incentive pay
Additional pay for attaining a specific goal. (i.e. commission, bonuses, profit sharing)
recruitment
The attempt to find and attract qualified applicants in the external labor market.
competitive advantage
A set of unique features of an organization that are perceived by customers and potential customers as significant and superior to the competition.
job analysis
A study of the tasks required to do a particular job well.
labor union
An organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions.
human resource planning
Creating a strategy for meeting current and future human resource needs.
contingent worker
Person who prefers temporary employment.
orientation
Presentation to get the new employee ready to perform his or her job. It includes things like providing new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.
affirmative action programs
Programs established by organizations to expand job opportunities for women and minorities.
unemployment compensation
Provides former employees with money for a certain period while they are unemployed.
arbitration
Settling labor-management disputes through a third party. The decision is final and binding. It is the final stage in a typical employee grievance procedure.
outsourcing
The assignment of various functions, like human resource management, accounting, or legal work, to outside firms.
corporate culture
The core values and beliefs that support the mission and the business model of the firm and guide employee behavior.
selection
The process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.
human resource management
The process of hiring, developing, motivating, and evaluating employees to achieve organizational goals.
collective bargaining
The process of negotiating labor agreements between union members and management.
job rotation
The reassignment of workers to several different jobs over time so that they can learn the basics of each job.
job description
The tasks and responsibilities of a job.