chapter 8 quiz

A​ ________ plan sets forth general​ guidelines, whereas a​ ________ plan is clearly defined and leaves no room for interpretation. A. ​strategic; operational B. ​long-term; short-term C. ​single-use; standing D. ​specific; directional E. ​directional; specific

E. directional; specific

In terms of the planning​ process, the targets or ends that managers intend to pursue are known as​ ________. A.plans B.tactics C.vision statements D.strategies E.goals

E. goals

​A(n) _______ is a broad statement of an​ organization's purpose that provides an overall guide to what its members think is important. A. operational plan B. vision C. directional plan D. stretch goal E. mission

E. mission

Which of the following are likely to be most directly involved with strategic​ planning? A.Lower-level managers B.Nonsupervisory personnel C.Middle-level managers D.First-line managers E.Top executives

E. top executives

​A(n) ________ plan is designed to be used when the same situation occurs​ repeatedly, whereas a​ ________ plan is intended to meet the needs of a unique situation. A. ​standing; single-use B. ​strategic; operational C. ​specific; directional D. ​long-term; short-term E. ​operational; strategic

A. standing; single use

The commitment concept relates to the​ ________ of plans. A. time frame B. usage frequency C. specificity D. breadth E. applicability

A. time frame

Which of the following statements is true concerning planning in dynamic​ environments? A. In a dynamic​ environment, plans should be set in stone to keep managers on track. B. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible. C. It is important for managers to be rigid in the implementation of their plans. D. Organizations seldom experience dynamic environments. E. Dynamic market conditions should not allow the​ organization's destination to change.

B. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible.

The traditional approach to planning​ ________. A.involves most organizational members in the process B.often uses a formal planning department to help write plans with top management C.begins with plans that are developed by organizational members in their work units to meet their own specific needs D.often places the focus on developing the plan for use in guiding coordinating work efforts E.is not used in most organizations today

B. often uses a formal planning department to help write plans with tops management

Which of the following is true concerning the​ planning-performance relationship? A.The external environment seldom impacts the effectiveness of planning. B.In studies where formal planning​ didn't lead to higher​ performance, poor leadership was the culprit. C.Formal planning is seldom associated with higher profits. D.At least four years of formal planning is required before it begins to affect performance. E.The amount of planning that is done is highly positively correlated with high performance.

D. At least four years of formal planning is required before it begins to affect performance

Nelco Company has developed a​ long-range plan that charts a direction and sets goals for the​ company's future growth. What type of plan has Nelco​ developed? A.Contingency B.Standing C.Operational D.Strategic E.Procedura

D. Strategic

Which of the following describes the management function of​ planning? A.Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities B.Working with and through people to accomplish organizational goals C.Analyzing an​ organization's strengths,​ weaknesses, opportunities, and threats D.Arranging and structuring work to accomplish the​ organization's goals E.​Monitoring, comparing, and correcting work performance

A. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

All of the following would be important elements of management by objectives​ (MBO) EXCEPT the​ ________. A. allocation of major organizational objectives among divisional and departmental units B. autonomous establishment of specific objectives by department members C. development of action plans by mutual agreement of managers and employees D. reinforcement of successful objective achievement with​ performance-based rewards E. periodic review of progress toward objectives

B. autonomous establishment of specific objectives by department members

​_______ goals are those that an organization actually pursues. A.Operational B.Real C.Stated D.Directional E.Strategic

B. real

In which step of the MBO​ (management by​ objectives) process are major organizational objectives allocated among divisional and departmental​ units? A. Step 7 B. Step 2 C. Step 3 D. Step 5 E. Step 1

B. step 2

When Walmart gathers information about what Target is doing so as to be more​ proactive, Walmart is engaged in​ ________. A. strategic planning B. environmental analysis C. management by objectives​ (MBO) D. competitor intelligence E. a SWOT analysis

D. competitor intelligence

Which of the following would be the best example of a​ well-written goal? A. Increase market share. B. Ask for at least a​ 10% raise. C. Become a​ well-known expert in the field of​ PR/publicity. D. Cut costs by​ 10% during the next 12 months. E. Increase sales during the next 12 months.

D. cut costs by 10% during the next 12 months

The nondiscrimination policy of a university is an example of which type of​ plan? A.Directional plan B.Strategic plan C.Operational plan D.Standing plan E.Single-use plan

D. standing plan

Alexis has developed an advertising campaign for a new toy her company is introducing in the​ fall, and the campaign will run through the Christmas holidays. This would be an example of a​ ________ plan. A.contingency B.standing C.directional D.strategic E.single-use

E. single use

​_______ are documents that outline how objectives will be​ met; _______ are desired outcomes or targets. A.Objectives; goals B.Specific​ plans; directional plans C.Plans; goals D.​Goals; plans E.Operational​ plans; strategic plans

C. Plans; goals

After meeting with the general manager of a large automotive dealership and being apprised of the​ dealership's goals for growth and revenue during the coming fiscal​ year, Jon, the sales​ manager, establishes the overall sales goals for the​ organization, including sales quotas for each of his salespeople. This is an example of​ ________. A. traditional​ goal-setting B. directional plans C. ​bottom-up goal-setting D. management by objectives​ (MBO) E. a strategic plan

A. traditional goal setting

Which of the following would be considered a digital​ tool? A. Company attendance policy B. Microsoft Word C. Google Analytics D. Any qualitative information E. Supplier survey on satisfaction

C. google analytics

What time frame does a​ short-term plan​ cover? A. Three years or more B. 90 days or less C. One year or less D. Two to five years E. Five years or more

C. one year or less

Kendra is a marketing manager in an electronics firm. As​ such, she is responsible for development of the​ firm's marketing​ plan, which is a type of​ ________ plan. A.single-use B.strategic C.operational D.contingency E.standing

C. operational

Which of the following is the first step a manager should take during the​ goal-setting process? A. Allocating major objectives among divisional and departmental units B. Determining the goals individually or with input from others C. Reviewing the​ organization's mission or purpose D. Writing down the goals and communicating them to all who need to know E. Evaluating available resources

C. reviewing the organization's mission or purpose

Some plans apply to the entire​ organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their​ ________. A. specificity B. time frame C. applicability D. breadth E. frequency of use

D. breadth