Chapter 9-10 proctored test

A manager's referent power comes from his or her

subordinates' and coworkers' respect, admiration, and loyalty.

The concert reimbursement program is an example of a(n) ________ motivator.

extrinsic

A "passion for the product" works as a(n) ________ motivator.

intrinsic

Dick is a customer service representative for William's Global Paints in New York City. Dick enjoys living and working in New York City because of the availability of public transportation as he does not own a car. William's Global Paints recently announced that they are giving a free monthly parking space to the worker with the highest level of customer service. This announcement does not affect Dick's level of motivation is due to the impact it has on his

valence - Valence is the value on places on the outcome. In this situation, the reward is a free parking space. Since Dick does not own a car, the value he places on this outcome is low. Therefore, Dick will not be motivated.

Reduced Need: Characteristics of the subordinate and/or the situation can reduce the need for direct managerial leadership.

Leader Substitutes Model

Mira believes she is paid more than her coworkers for doing the same work. She plans to work harder to deserve the additional pay.

Equity Theory

August has noticed a drop in motivation in two of his direct reports and has arranged for them to get specialized training in order to increase their skills.

Expectancy

Caroline isn't motivated because she doesn't care at all about the rewards being offered for outstanding performance.

Expectancy Theory

Taylor tells jokes everyone laughs at in meetings, however, they really waste a lot of time.

Extinction

Style: Managers cannot change their leadership style or adopt different styles in different kinds of situations.

Fiedler's Contingency Model

Nicholas has been working hard to ensure his subordinates have good working conditions, adequate pay and excellent supervision.

Herzberg's Motivator-Hygiene Theory

Achievement-Oriented Behaviors: Increase motivation levels of highly-capable subordinates who are bored from having too few challenges.

House's Path-Goal Theory

At the end of the meeting, Malcolm makes each employee agree to perform a specific task that will contribute to the new website. What type of leadership behavior is Malcolm engaging by doing this?

Initiating structure

Davy has expected that if he demonstrates high performance, he will get rewards in the form of a salary increase or promotion. When he doesn't receive such rewards, his motivation decreased significantly. According to expectancy theory, which factor is the main reason for Davy's low motivation?

Instrumentality

Seraphin makes sure to tell her workers how much confidence she has in their ability to achieve the goals of the department. She tells them she sees how well they are performing.

Instrumentality

Tony has a good home, a safe job and great friends. The promise of a promotion is what is currently motivating him to perform at a high level.

Maslow's Hierarchy of Needs Theory

Aileen always volunteers for the most challenging tasks and works very hard to be as close to perfect as possible in all her assigned tasks.

McClelland's Needs Theory

Thom consistently takes an extra 5 to 10 minutes on breaks and at lunch.

Negative Reinforcement

Kellie just completed a difficult assignment that involved many setbacks.

Positive Reinforcement

Jules has successfully finished an advanced training program.

Positive Reinforcement Correct

Chris has been reported for sexually harassing a subordinate.

Punishment

Malcolm keeps pushing the employees to perform tasks that are assigned to them. According to Fiedler's contingency model, what leader style is Malcolm most likely to be?

Task-oriented leader

Roland has instructed managers to use extinction to eliminate undesired behaviors by workers.

Transactional Leadership

Eiler talks enthusiastically to the divisional managers about the growth opportunities that will come from the new technology breakthroughs the company is developing.

Transformational Leadership, Charismatic Activity

Buzz arranged for a series of on-site workshops to help interested workers develop the knowledge, skills and abilities to help them in achieving not only their personal goals but also the organization's goals.

Transformational Leadership, Developmental Consideration Activity

Angelica set up a series of meetings for the next couple of weeks for various departments to align the individual, group and organizational goals.

Transformational Leadership, Intellectual Stimulation Activity

Isadora surveyed her workers as to which of a group of rewards would interest them the most. She wants to be sure to offer them rewards that they want.

Valence

According to Herzberg's theory, hygiene needs are best satisfied by

a good work environment.

Hot Topic encourages employees to move around in the company to develop new types of teams and to take on new challenges. This helps to motivate them by filling their need for

achievement

Hot Topic has no walls in the work space. This helps workers fulfill which of Maslow's needs?

belongingness

What type of power gives a manager the ability to punish his/her subordinates?

coercive

According to the behavior model of leadership, when leaders show their subordinates that they trust, respect, and care about them, they engage in

consideration.

The process of giving all employees the authority to make decisions and be responsible for their outcomes is known as

empowerment.

An individual who is both intrinsically and extrinsically motivated is more likely to

enjoy taking care of patients and be motivated by having a secure job with good benefits.

The theory of motivation that concentrates on people's perceptions of the fairness of their work outcomes relative to, or in proportion to, their work inputs is

equity.

Betsy McLaughlin states that it is important to her employees to be recognized for what they contribute. On Maslow's hierarchy, this would motivate people through their need for

esteem.

Hot Topic promotes from within. Workers know that if they perform well, they may be promoted from the store to the headquarters. This is an example of instrumentality, a part of ________ theory.

expectancy

A person's belief that the effort they put into completing a task will lead to performing at a desired level is called

expectancy.

Because Pelletier has over 15 years' experience in telecommunication, we could assume that one of her major sources of power is

expert power

Davy explains that he has not been motivated to work harder because he did not get a salary increase or promotion for his good performance. This is an example of ________ motivation.

extrinsic

Satisfying an employee's esteem needs, as described in Maslow's hierarchy of motives, can be accomplished with the policy of

granting promotions and recognizing the accomplishments of individual employees.

Angelo's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Angelo's ________ may be low.

instrumentality - Instrumentality is the expectation that successful performance will lead to a desired outcome. Since bonuses are not offered on a regular basis when performance goals are met, Angelo instrumentality is low.

As CEO of ACS, Pelletier would automatically have the highest possible level of ________ power.

legitimate

As the meeting goes on, Davy also mentions that he is bored with what he is used to doing and wants to do more challenging work. According to Herzberg's motivator-hygiene theory, Davy is seeking to satisfy ________ needs.

motivator

According to Herzberg's theory, Hot Topic's empowering their workers, providing interesting work, and publicly recognizing excellent performance would be classified as

motivator factors

Using piece-rate pay, management bases an employee's pay on the

number of units each employee produces.

According to Maslow's hierarchy of needs, the lowest-level needs are the ________ needs.

physiological

Although Malcolm is the formal leader, the employees tend to rely on opinion and guidance from another co-worker, Samantha. This indicates that Samantha could have more ________ power than Malcolm because she is more respected by the employees.

referent

Pelletier had done quite a bit of traveling and enjoyed taking on physical challenges such as hiking, boating, and snowshoeing. Many employees in Alaska enjoy outdoor challenges and would quickly view her as "like us." This would enable Pelletier to develop and leverage ________ power.

referent

The power of a leader that comes from the respect and loyalty of subordinates is known as ________ power.

referent

Instrumentality

refers to a person's perception about how their performance will result in the attainment of outcomes.

Fiedler used the term "leader style" to refer to

the manager's characteristic approach to leadership.

is how desirable each of the outcomes available from a job is to a person.

valance