Chapter 9

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?

. misperception

_________ is a movement such as a gesture or expression that conveys information to others.

Body language

_________ communications are official, organization-sanctioned communications.

Formal

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

Formal

_________ communication occurs when someone in an organization communicates with others at the same organizational level.

Horizontal

Formal communications CANNOT be which one of the following?

any of these can be formal communications

Employees who telecommute have ______________ than those who do not.

less social interaction with coworkers

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

low-context

In a _________ culture, people rely on the words themselves to carry meaning.

low-context

Upward communication usually provides feedback to

managers.

What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?

mobile work

Physical movements and body language are forms of

nonverbal communication

In _________, the sender communicates a message without expecting or getting any feedback from the receiver.

one-way communication

Which type of task interdependence has the fewest communication requirements?

pooled interdependence

Which type of task interdependence has the most communication requirements?

reciprocal interdependence

Which type of task interdependence requires constant communication and mutual adjustment for task completion?

reciprocal interdependence

_________ communication occurs when employees communicate across departments and levels.

Diagonal

Which of the following is NOT a suggestion for running effective meetings?

Do not overprepare; look up information on the fly to keep the meeting fresh.

_________ communication is neither spoken nor written yet has meaning to others.

Nonverbal

____ communication takes place informally, during task activities, and throughout meetings.

Oral

Which of the following is NOT a suggestion for running an effective job interview?

Sit behind a desk.

Communication is defined as

a social process that involves information exchange.

For effective communication to take place, both parties must

attach the same meaning to the symbols used in the message.

What term refers to an individual's chronicles of personal thoughts and interests and can function as an online diary?

blog

The medium used to send information is called the

channel.

In much of the world, the thumb up sign means "O.K." But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S. This is an example of which type of communication barrier?

cultural

Which of the following communication media has the lowest richness?

formal written correspondence

All of the following are forms of nonverbal communication EXCEPT

giving a speech

In a _________ culture, people rely on nonverbal or situational cues to convey meaning

high-context

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

high-context

A communication medium's _________ reflects the speed at which it lets the receiver provide feedback.

interactivity

A communication medium's _________ reflects the extent to which the medium can carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language

richness

Which type of task interdependence requires that tasks be performed in a certain order?

sequential interdependence

The set of relationships among people connected through friendship, family, work, or other ties is called a(n)

social network.

Thanks to electronic communication, people don't need to be in a central office to talk with their coworkers and do their jobs. What is the general term for work conducted outside a central office?

telework

Zane, a new employee, wants to rise quickly through the ranks and decides to ask his supervisor, Mary, for professional development advice. This is an example of which type of communication?

upward

Which technology is similar to electronic mail but instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later?

voice mail

What term refers to a live or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?

webcast

What term refers to a searchable, archivable website that allows people to comment on and edit one another's work in real time?

wiki