Chapter 9

Psychologist David Merril describes _____ as reactive and task-oriented. a. "Expressives" c. "Analyticals" b. "Drivers" d. "Amiables"

"Analyticals"

_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory. a. Sigmund Freud c. Carl Jung b. Abraham Maslow d. Philip Zimbardo

Abraham Maslow

_____ involves assigning the needed personnel to work on the project. a. Planning human resource management c. Acquiring the project team b. Developing the project team d. Managing the project team

Acquiring the project team

_____ involves building individual and group skills to enhance project performance. a. Developing the human resource plan c. Acquiring the project team b. Developing the project team d. Managing the project team

Developing the project team

_____ is best known for developing Theory X and Theory Y. a. Frederick Herzberg c. Abraham Maslow b. David McClelland d. Douglas McGregor

Douglas McGregor

_____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings. a. Frederick Herzberg c. Abraham Maslow b. David McClelland d. Douglas McGregor

Frederick Herzberg

_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance. a. Developing the human resource plan c. Acquiring the project team b. Developing the project team d. Managing the project team

Managing the project team

According to Herzberg, which of the following is a motivational factor? a. Recognition c. Training b. Salary d. Health benefits

Recognition

_____ is a technique for resolving resource conflicts by delaying tasks. a. Resource loading c. Resource allocation b. Resource leveling d. Resource histogram

Resource leveling

_____ refers to the amount of individual resources an existing schedule requires during specific time periods. a. Resource loading c. Resource histogram b. Resource leveling d. Resource logs

Resource loading

_____ involves using incentives to induce people to do things. a. Legitimate power c. Reward power b. Coercive power d. Referent power

Reward power

The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story. a. RAM c. TAT b. MBTI d. RACI

TAT

According to Lencioni, which of the following qualities is present in organizations that succeed? a. Commitment c. Accountability b. Autonomy d. Teamwork

Teamwork

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility. a. Theory Z c. Theory Y b. Theory X d. Theory K

Theory X

_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers. a. Theory W c. Theory Y b. Theory X d. Theory Z

Theory Z

People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile. a. affiliation c. power b. security d. achievement

achievement

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates. a. managing the project team c. developing the project team b. acquiring the project team d. planning the human resource plan

acquiring the project team

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others. a. affiliation c. power b. self-actualization d. achievement

affiliation

According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders. a. authority c. expertise b. achievement d. self-actualization

authority

According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts. a. smoothing c. confrontation b. forcing d. compromise

compromise

The bottom four needs in Maslow's structure are referred to as _____ needs. a. self-actualization c. safety b. deficiency d. growth

deficiency

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs. a. esteem c. physiological b. self-actualization d. safety

esteem

The first step in the framework for defining and assigning work is _____. a. defining how the work will be accomplished b. breaking down the work into manageable elements c. finalizing the project requirements d. assigning work responsibilities

finalizing the project requirements

The highest level of needs in Maslow's structure is referred to as a _____ need. a. deficiency c. safety b. growth d. physiological

growth

In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process. a. performing c. forming b. norming d. storming

performing

According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy. a. affiliation c. power b. advancement d. achievement

power

In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate. a. performing c. forming b. norming d. storming

storming

_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do. a. Legitimate power c. Reward power b. Coercive power d. Referent power

Coercive power

_____ refers to matching certain behaviors of the other person. a. Empathic listening c. Synergy b. Rapport d. Mirroring

Mirroring

_____ is based on an individual's personal charisma. a. Legitimate power c. Reward power b. Coercive power d. Referent power

Referent power

In the MBTI, the _____ dimension relates to the manner in which you gather information. a. Extrovert/Introvert c. Judgment/Perception b. Thinking/Feeling d. Sensation/Intuition

Sensation/Intuition

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates. a. managing the project team c. developing the project team b. acquiring the project team d. human resource planning

developing the project team

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management. a. executing c. planning b. controlling and monitoring d. initiating

executing

At the bottom of Maslow's structure are _____ needs. a. esteem c. physiological b. self-actualization d. social

physiological

According to Thamhain and Wilemon, _____ is the ability to improve a worker's position. a. penalty c. expertise b. assignment d. promotion

promotion

A(n) _____ is a column chart that shows the number of resources assigned to a project over time. a. responsibility assignment matrix c. RACI charts b. resource histogram d. organizational breakdown structure

resource histogram

____ is at the top of Maslow's hierarchy of needs. a. Esteem c. Physiological b. Self-actualization d. Social

Self-actualization