chapter 9 bus

What point should you keep in mind when dealing with nervousness in making a presentation?

Audience members expect you to be nervous.

What are recommended practices for improving communications between sexes and generations?

Give credit to people for their ideas regardless their gender. Clarify any norms concerning communication. Use a variety of media based on the circumstances.

Media that is more rich results in which of the following outcomes?

Information is better communicated.

Which of the following statements about videoconferencing are true?

It provides enhanced communication over e-mail and texts. It has a code of conduct for participating in meetings.

What are some of the best practices for using slides in a presentation?

Limit the number of words per slide. Provide commentary to the slides rather than reading them aloud. Make sure the font is large enough to see from the back of the room

What are some examples of communication styles associated with men?

Men see conversations as negotiations to keep the upper hand. Men hide their emotions.

Which of the following groups are more likely to communicate via digital devices?

Millennials Gen Xers

Why do researchers estimate that typical listeners retain only 20-50 percent of what they hear?

People think faster than others speak. People may not be motivated to make the effort to listen. Underutilized cognitive processes lead to daydreaming.

What techniques can an individual use to communicate more effectively?

Remember that all communication is like a presentation. Avoid miscommunication due to gender and generational differences. Look for ways the message can be misinterpreted.

The steps in the communication process include:

Transmitting the message Receiving the message Encoding the message

Which of the following are useful tips for managing e-mail?

Use folders and categories to organize your inbox. Prioritize 20% of e-mails and defer the other 80%. Do not check e-mails at all hours.

Communication involves which of the following?

a receiver a sender

Which of the following result from employee access to social media?

a reduction in the amount of time spent retrieving needed information an increase in job satisfaction and work-life balance an increase in employee performance

Which of the following can be a receiver?

a team an individual a company

Which listening style is characterized by the highest investment in listening to others when they are talking?

active

Male communication styles are more ______ and they often hide their ______ .

aggressively , emotions

It is possible to improve communications between the sexes and generations by:

avoiding assumptions based on sex or age employing a variety of communication media

How can managers avoid miscommunication and ensure that employees get the intended message?

by being aware of linguistic difference between women and men by learning ways to handle crucial conversations by paraphrasing and summarizing what others communicate

How can employees avoid the pitfalls of social media at work?

by creating social media accounts for personal and professional use by avoiding anything that may be seen as rude or embarrassing by learning the company's social media policies

Communication can be defined a transaction that is

circular

A performance-based index of an individual's abilities to effectively use communication behaviors in a given context is communication

competence

Which of the following are elements in framing a presentation?

considering what the audience knows explaining why the subject matters ending the presentation with a solution

What are some examples of communication styles associated with women?

conversational skills offering support building relationships

Crucial _____ are discussions between two or more people where the stakes and emotions are high, and opinions vary.

conversations

Which activity refers to the lost productivity resulting from the use of the Internet at work for personal tasks?

cyberloafing

When people believe they are being attacked or threatened, they become

defensive

Crossing your legs can send a nonverbal message of:

defensiveness

In oral communication, which of the following are more clearly understood because of nonverbal communication?

emotions attitudes

What is the process called when ideas are put into a code that others can understand?

encoding

Writing a message prior to determining its means of delivery is an example of:

encoding

What is the most important element of developing stage presence?

eye contact

The reasons that banning access to social media at work can damage employee morale and loyalty include:

fairness to those who are expected to be available for work outside of regular hours alienating younger employees who are used to being "plugged in"

True or false: Active listening is a form of nonverbal communication.

false

True or false: Feedback can only occur when the original receiver expresses a reaction to the sender's message.

false

True or false: Social media are all based on a single technology.

false

When a receiver reacts to a sender's message, ______ is returned to the sender.

feedback

When the receiver reacts to the sender's message, the receiver is at which stage of the communication process?

feedback

Which of the following are factors that can affect the richness of a medium?

feedback's speed the media type the message's channel

When practicing a speech or presentation, a practice audience will be compelled to offer

feedback.

When people are empathetic, they acknowledge the _____ of others.

feelings thoughts

What type of facial expression typically represents anger or dissatisfaction?

frowning

What nonverbal message is expressed by having your palms up?

immediacy and openness

Which of the following concepts have shown that social media contribute to employee productivity?

improving performance and retention increasing job satisfaction providing more creativity and collaboration

What communication methods do younger generations prefer over more traditional communication methods?

instant messaging devices texting devices

What does the nonverbal communication technique of leaning forward show?

interest

According to Deborah Tannen, linguistic style includes such features as:

jokes directness word choice

Which of the following can serve as a message foundation?

language

When a listener takes the time to decode and interpret a verbal message, this process is called:

listen

The process of actively decoding and interpreting verbal messages is

listening

Social media has eroded privacy and it is important to recognize that your reputation and your employer's can be damaged in the following ways:

loss of employment or business social stigma legal action

The capacity of a medium to transmit information and support understanding is called ______

media richness

The problem with banning access to social media during work is that it can damage employee _____ and ______

morale, loyalty

Which of the following is a benefit of nonverbal communication?

more accurate interpretation of a message

Anything that interferes with the transmission and understanding of a message is

noise

When there is physical distance, the misunderstanding of a message occurs because of:

noise

Communication skills that impact communication competence include:

nondefensive communication nonverbal communication active listening

Any message sent or received independent of the written or spoken word is:

nonverbal communication

Which of the following actions are needed to be empathetic?

noticing others' emotions using observations about others' feelings in communications with them

During coaching conversations, what can employees do to discuss problems with their bosses?

offer suggestions in a polite manner be sensitive speak to specific behaviors and situations

What is an effective mechanism to check on communication accuracy?

paraphrasing or restating what someone else has said or written

What type of behavior is exhibited when people believe that they are being attacked or threatened?

passive-aggressive defensive

The term linguistic style primarily describes a

pattern of speaking.

Videoconferencing services are growing in popularity because they provide more visual communication than

phone calls. e-mails. texts.

Since your reputation and your employer's can be damaged in a variety of ways, it is important to recognize that ______ has been eroded by social media.

privacy

Although it is essential, if not managed effectively, e-mail can be a huge _____ drain.

productivity

The negative impacts of social media use by employees at their workplaces include:

providing an advantage to a competitor losing productivity

What aspect of conversational skills and habits do women focus on?

rapport and relationships

Negative or inappropriate information about you on social media can damage your ______ and lead to job loss and social stigma.

reputation

What communication tendencies are women more likely to exhibit than men?

sharing credit for success giving tactful feedback

What type of facial expression typically represents warmth, happiness, and friendship?

smile

To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?

social media

What uses web-based and mobile technologies to generate interactive dialog with members of a network?

social media

When delivering a presentation from a bulleted list, what are the most important things to know?

the concepts behind each bullet point how to transition from one topic to another

Discussions between two or more people become crucial conversations when:

the stakes are high opinions vary emotions are strong

What is the main driving force behind the use of all forms of technology, including social media, at work?

to boost productivity

Why should you use multimedia in a presentation?

to convey emotion to the audience

A useful way of framing a presentation is

to think of it as a journey

Examples of nonverbal communication include:

touching eye contact posture

True or false: A manager's behavior is one of the most powerful means of influencing others

true

True or false: Establishing a trusting relationship with your boss may make you the "go to" person to fill in when needed.

true

Which of the following are reasons that people do not retain what they hear?

underutilized cognitive processes noise

What are the three basic ways to deliver a presentation?

using a bulleted list that outlines the presentation reading the presentation from a script memorizing and rehearsing the presentation

What does the nonverbal communication form of touching convey?

warmth caring

How far in advance should a presentation be prepared?

weeks

Research shows that of men and women, _______ tend to touch more during a conversation, showing warmth and caring toward the other.

women