Chapter 9, CIS Final Exam Chapter 12, Chapter 2, Chapter 11, Chapter 10, MIS CH 8, Capitolo 7, Chapter 6, chpt 6, MIS Chapter 4 Quiz, Chapter 5, Chapter 4, Chapter 3

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A _______________ buy-side marketplace attracts many suppliers that flock to the exchange to bid for the business of a major buyer, such as GE or AT&T. A. many-to-one B. some-to-many C. many-to-some D. many-to-many

All of the following are examples of the web store requirements that must be implemented in order to serve customers as they select an item and pay for it except: A. E-mail order notifications B. Shipping and tax calculations C. Credit card processing D. Gift wrapping and gift card options

All of the following are key questions for developing an e-commerce channel strategy except: A. How many employees do we want to assign to the project? B. What audiences are we trying to reach? C. Who owns the e-commerce channel within the organization? D. How well will our brands translate to the new channel?

Building an e-commerce website can be done in a number of ways. Which of the following would a small company with limited capital most likely choose as a cost-effective option? A. Use the website design tools and predesigned templates provided by a website host B. Use in-house personnel or outside website developers to build a custom-designed site C. Share the cost of developing a website by partnering with companies that offer similar products and services D. Buy an existing website

Electronic funds transfer systems: A. Handle most forms of electronic payment in the banking and retailing industries B. Use a variety of information technologies to capture and process money and credit transfers between banks, business, and customers C. Make it possible for consumers to use a credit or debit card to instantly pay for purchases at retail outlets D. All of the choices are correct.

In a typical e-commerce process, _______________ notify suppliers of a new Request For Quote (RFQ) via e-mail. A. back-office application servers B. storage-area networks C. database servers D. Web servers

When accessing an e-commerce site, you will generally be given access to all of the following except: A. Webmaster administration areas B. Product databases C. Online ordering systems D. Online customer support

When customers can select products from website catalog displays and put them into a virtual holding bin for later checkout and processing, they are using a _______________. A. shopping cart B. configuration queue C. PayPal register D. shopping queue

Which of the following is an example of a traditional market communication? A. Niche magazine ads B. Buttons C. Banners D. Sponsorships

Which of the following is not one of the three basic categories of electronic commerce? A. Government-to-business B. Business-to-consumer C. Business-to-business D. Consumer-to-consumer

Which of the following is related to human factors feasibility? A. Customer acceptance B. How well the proposed system will fit with the existing organizational structure C. Increased profits D. Hardware capability

A. Customer acceptance

All of the following are done during the systems implementation stage of application development, except: A. Develop logical models of the current system B. Acquire or develop hardware and software C. Convert to the new business system D. Manage the effects of system changes on end users

A. Develop logical models of the current system

All of the following are done during the systems investigation stage of application development, except: A. Develop logical models of the current system B. Conduct a feasibility study C. Determine how to address business opportunities and priorities D. Develop a project management plan and obtain management approval

A. Develop logical models of the current system

Which of the following is done during the systems analysis stage of application development? A. Develop logical models of the current system B. Conduct a feasibility study C. Develop logical models of new system D. Test the system, and train people to operate and use it

A. Develop logical models of the current system

Which of the following are activities performed during the controlling project management phase? A. Establish reporting obligations B. Identify and sequence activities C. Commit resources to specific tasks D. Meet with stakeholders

A. Establish reporting obligations

Systems thinking means that an individual sees: A. Inter-relationships among systems and processes B. Discrete snapshots of change, whenever it occurs C. Linear cause-and-effects when events occur D. All of the choices are correct.

A. Inter-relationships among systems and processes

No matter what the project, all of the following elements are necessary except: A. Prototypes B. Process C. Tools D. Techniques

A. Prototypes

All of the following are activities performed during the planning project management phase except: A. Stating the problems/goals B. Identify the "critical path" C. Writing a detailed project plan D. Estimate time and resources needed for completion

A. Stating the problems/goals

Determining whether expected cost savings, increased profits, and other benefits exceed the cost of developing and operating a system is related to _______________ feasibility. A. economic B. functional C. operational D. system

A. economic

During the physical design stage, users and analysts focus on determining __________ the system will accomplish its objectives. A. how B. when C. where D. All of the choices are correct.

A. how

According to the text, certain changes in _______________ may dictate the need for change, regardless of the assessed feasibility of such change. A. the business environment B. product specifications C. management structure D. technical system requirements

A. the business environment

Automatic entry of product data and easy-to-use data entry screens for Web customers are examples of a _______________ requirement. A. user interface B. processing C. control D. storage

A. user interface

A _______________ distribution marketplace unites major suppliers who combine their product catalogs to attract a larger audience of buyers. A. many-to-one B. some-to-many C. many-to-some D. many-to-many

A _______________ sell-side marketplace hosts one major supplier who dictates product catalog offerings and prices. A. many-to-one B. one-to-many C. many-to-some D. many-to-many

According to the text, which of the following choices correctly describes e-commerce? A. Buying and selling products online B. Reliance on Internet-based technologies and e-commerce to accomplish marketing, discovery, transaction processing, and product and consumer service processes C. Business-to-consumer online marketing, selling, and transaction processing D. Business-to-business, business-to-consumer, and consumer-to-consumer online transactions

E-commerce portals provide all of the following types of marketplaces except: A. Catalog B. Community C. Exchange D. Auction

In a B2B e-commerce Web portal configuration, a _______________ collects and tracks bids from buyers and sellers. A. B2B web portal B. market generator server C. content manager server D. post-trade market history server

Integration of a physical and e-commerce business results in all of the following except: A. Brand establishment B. Greater focus C. Shared information D. Purchasing leverage

Many companies use the SSL security method developed by Netscape Communication that automatically encrypts data passing between a Web browser and a merchant's server. SSL stands for: A. Secure Socket Level B. Secure Socket Layer C. Security Safety Latching D. Safe Server Listing

Online user profiles are commonly developed through all of the following methods except: A. User registration B. Cookie files C. User feedback D. Telephone surveys

The Amazon Giver application does which of the following? A. Allows MySpace members the ability to buy gifts for each other. B. Allows FaceBook members the ability to buy gifts for each other. C. Allows MySpace members the ability to sell items to each other. D. Allows FaceBook members the ability to sell items to each other.

The Amazon Grapevine application does which of the following? A. Provides MySpace members with news feeds from the latest news sources. B. Provides FaceBook members with news feeds from the latest news sources. C. Provides MySpace members with news feeds of friends' activities on Amazon. D. Provides FaceBook members with news feeds of friends' activities on Amazon.

The e-commerce component that deals with gathering data on customers and their website behavior and choices is: A. Event notification B. Profiling and personalizing C. Search management D. Access control and security

The statement "Give online customers with similar interests a feeling of belonging to a unique group of like-minded individuals" reflects the _______________ success factor for retailing on the Web. A. performance and service efficiency B. community relationships C. personalization D. look and feel

When companies have both e-commerce virtual business operations and traditional physical business operations, they must decide whether to integrate the two or keep them separate. Office Depot was cited in the text as a company that: A. Kept the .com sales channel separate from the traditional business operations B. Fully integrated the .com sales channel into their traditional business operations C. Partially integrated the .com sales channel into their traditional business operations D. Dropped its .com sales channel due to a lack of profitability

Which of the following would generally take the longest time to implement? A. Interactive marketing B. Procurement automation C. Web storefront and e-catalog D. Self-service Web sales

Which statement best addresses the e-commerce success factor of selection and value? A. "I don't want to browse through a slow website or buy from a site where paying takes too long." B. "Your prices don't have to be the lowest on the Web as long as you have a reputation for high quality, guaranteed satisfaction, and customer support." C. "I want to know about sales when I log onto a site and get free shipping if the value of my order exceeds a certain amount." D. "I want to receive the exact product that I ordered, within the timeframe promised."

Which of the following is a function of the systems analysis stage? A. Conducting a feasibility study B. Developing the functional requirements of the system C. Writing program code D. Data conversion

B. Developing the functional requirements of the system

User interface design refers to the development of: A. Programs and procedures to be used by end-users B. Display screens, forms and reports, and interactive computer user dialogs C. User training manuals D. The structure of databases and files accessible by end users

B. Display screens, forms and reports, and interactive computer user dialogs

All of the following would be a focus of a human factors feasibility study except: A. Acceptance by employees B. How well a proposed system fits the company plans C. Customer and supplier acceptance D. All of the choices are factors in human factors feasibility.

B. How well a proposed system fits the company plans

Which of the following are activities performed during the planning project management phase? A. Establish reporting obligations B. Identify and sequence activities C. Commit resources to specific tasks D. Meet with stakeholders

B. Identify and sequence activities

All of the following would be a focus of a legal/political feasibility study except: A. Copyright or patent infringements B. Links to grassroots political parties C. Identifying the key stakeholders and the degree to which the proposed system may affect the distribution of power D. Existing contractual obligations

B. Links to grassroots political parties

Which of the following is an example of an intangible cost? A. Employee salaries B. Loss of customer goodwill C. Reduced inventory-carrying costs D. Improved customer service

B. Loss of customer goodwill

Which of the following is done during the systems maintenance stage of application development? A. Develop logical models of the current system B. Monitor, evaluate, and modify the business system as needed C. Develop logical models of new system D. Convert to the new business system

B. Monitor, evaluate, and modify the business system as needed

Which of the following statements most accurately applies to the concept of prototyping? A. Prototyping is not practical for large-scale projects B. Prototyping produces an actual working model of the information system needed by users C. Prototyping emphasizes getting the design right the first time D. Prototyping reduces the need for user involvement in systems development

B. Prototyping produces an actual working model of the information system needed by users

Which of the following are activities performed during the initiating/defining project management phase? A. Establish reporting obligations B. Securing resources C. Commit resources to specific tasks D. Meet with stakeholders

B. Securing resources

Why are business end users frequently added to system development teams? A. They have the greatest stake in a successful product B. They know a lot about the business activities that affect the company's business processes C. They are usually experienced in IS development D. They are the most likely to eliminate unnecessary documentation and steps

B. They know a lot about the business activities that affect the company's business processes

A logical model of a current system is a blueprint of: A. How the current system does what it does B. What the current system does, without regard to how it does it C. What the system does and how it does it D. Documentation of what the new system will look like and how it will work

B. What the current system does, without regard to how it does it

Economic feasibility is concerned with: A. How well a proposed information system supports the objectives of the organization and its strategic plan for information systems B. Whether expected cost savings, increased revenue, increased profits, reductions in required investment, and other types of benefits will exceed the cost of developing and operating a proposed system C. Determining if reliable hardware and software capable of meeting the needs of a proposed system can be acquired or developed by the business in the required time D. The willingness and ability of management, employees, customers, suppliers, and others to operate, use, and support a proposed system

B. Whether expected cost savings, increased revenue, increased profits, reductions in required investment, and other types of benefits will exceed the cost of developing and operating a proposed system

Fast, automatic calculation of sales totals and shipping costs is an example of a _______________ requirement. A. user interface B. processing C. control D. storage

B. processing

A _______________ procurement marketplace unites major buyers who combine their purchasing catalogs to attract more suppliers, and thus more competition and lower prices. A. many-to-one B. some-to-many C. many-to-some D. many-to-many

A basic fact for Internet retailing is that all retail websites are created equal as far as the _______________ imperative of success in retailing is concerned. A. advertising B. integration C. location D. pricing

All of the following are examples of customer support except: A. Online help B. Links to related sites C. Shipping and tax calculations D. Discussion groups and chat rooms

E-commerce includes all of the following except: A. E-business processes, such as extranet access of inventory databases B. Intranet access of customer relationship management systems by sales and customer service reps C. Customer collaboration in product development via e-mail exchanges D. Acceptance of payments through ATM networks

Firms such as VISA, MasterCard, IBM, Microsoft, and Netscape have agreed to SET which stands for: A. Satellite Encrypted Transfer B. Strongly Encrypted Telecommunications C. Secure Electronic Transaction D. Smooth eFunds Transaction

In a B2B e-commerce Web portal configuration, aggregated product data is retrieved from a _______________ and loaded into a live market server. A. B2B web portal B. market generator server C. content manager server D. post-trade market history server

MS Market is a proprietary internal e-commerce _______________ system that works on Microsoft's intranet and has drastically reduced the personnel needed to manage low-cost requisitions. A. sales B. inventory C. purchasing D. marketing

MS Market lets Microsoft employees easily order low-cost items _______________. A. in a controlled fashion B. at a low cost C. without going through a complicated PO approval process D. All of the choices are correct.

The e-commerce component that deals with developing efficient and effective processes to help customers find the specific product or service they want to evaluate or buy is: A. Event notification B. Profiling and personalizing C. Search management D. Content management

The statement "Most business-to-consumer sites offer consumers incentives to buy and return, such as coupons, discounts, special offers, and vouchers for other Web services" reflects the _______________ success factor for retailing on the Web. A. performance and service efficiency B. selection and value C. advertising and incentives D. look and feel

The text describes a number of measures that are being developed in order to solve security problems associated with online credit card purchases. Which of the following statements is not one of those measures? A. Encryption of data passing between the customer and the merchant B. Encryption of data passing between the customer and the company authorizing the credit card transaction C. Delaying shipment of items purchased until the purchaser is authenticated D. Taking sensitive data offline

Which of the following companies entered into a joint venture in order to handle the e-commerce side of its business? A. Barnes and Noble B. Rite Aid C. KB Toys D. Office Depot

Prototyping involves: A. A standard systems development cycle using CASE tools B. The rapid generation of a system by IS professionals, without the need for end user input C. An interative, interactive development process with extensive end user involvement D. A fail-safe development process designed to ensure that an information system meets all user requirements, without revision

C. An interative, interactive development process with extensive end user involvement

Which of the following are activities performed during the executing project management phase? A. Establish reporting obligations B. Identify and sequence activities C. Commit resources to specific tasks D. Meet with stakeholders

C. Commit resources to specific tasks

Which of the following is done during the systems design stage of application development? A. Develop logical models of the current system B. Conduct a feasibility study C. Develop logical models of new system D. Convert to the new business system

C. Develop logical models of new system

Which of the following correctly reflects the stages of the system development life cycle? A. Investigation, analysis, implementation, and maintenance B. Analysis, design, and implementation C. Investigation, analysis, design, implementation, and maintenance D. Investigation, prototyping, design, conversion, and change management

C. Investigation, analysis, design, implementation, and maintenance

Systems thinking means all the following, except: A. Seeing inter-relationships among systems and processes B. Seeing processes of change among systems, rather than discrete snapshots of change C. Seeing linear cause-and-effects when events occur D. Seeing the forest and the trees in any situation

C. Seeing linear cause-and-effects when events occur

Which category of feasibility study focuses on determining if reliable hardware and software, capable of meeting the needs of a proposed system, can be acquired or developed in the required time? A. Economic B. Operational C. Technical D. Legal/political

C. Technical

A feasibility study will answer all of the following questions except: A. Does the technology exist that is necessary to implement the proposed system? B. Is the proposed system technologically, economically, and operationally feasible? C. Which brand and model of computer will be used by the proposed system? D. What impact will the proposed system have on current employees?

C. Which brand and model of computer will be used by the proposed system?

All of the following are activities performed during the executing project management phase except: A. Commit resources to specific tasks B. Add additional resources/personnel if necessary C. Writing a detailed project plan D. Initiate project work

C. Writing a detailed project plan

All of the following are activities performed during the initiating/defining project management phase except: A. Stating the problems/goals B. Securing resources C. Writing a detailed project plan D. Exploring costs/benefits with a feasibility study

C. Writing a detailed project plan

The overall process by which information systems are designed and implemented within organizations is referred to as systems _______________. A. design B. analysis C. analysis and design D. implementation

C. analysis and design

Signals for data entry errors and quick e-mail confirmation for customers are examples of a _______________ requirement. A. user interface B. processing C. control D. storage

C. control

A _______________ auction marketplace can be used by many buyers and sellers, who can create a variety of auctions to dynamically optimize prices. A. many-to-one B. some-to-many C. many-to-some D. many-to-many

After considering a broad spectrum of alternatives and benefits trade-offs, Barnes and Noble decided to: A. Spin-off its e-commerce business B. Engage in a joint venture with another book vendor C. Move its e-commerce business to an in-house division D. Integrate its physical and e-commerce businesses

Authenticating users, authorizing access, and enforcing security features is a component of the e-commerce process called: A. Event notification B. Profiling and personalization C. Search management D. Access control and security

E-commerce applications that focus on the consumer share all of the following goals except: A. Attracting potential buyers B. Handling goods and services transactions C. Building customer loyalty D. Duplicating successful website layouts and functions

E-commerce is changing how companies do business both internally and externally with their _______________. A. customers B. business partners C. suppliers D. All of the choices are correct.

Electronic personal advertising of products or services to consumers at _______________ is an important form of C2C e-commerce. A. electronic newspaper sites B. consumer e-commerce portals C. personal websites D. All of the choices are correct.

Most e-commerce systems on the Web involving business and consumers (B2C) depend on _______________ payment processes. A. cash-on-delivery B. purchase order C. electronic check D. credit card

The latest e-commerce transaction systems are scaled and customized to allow buyers and sellers to meet in a variety of high-speed trading platforms, such as: A. Auctions B. Catalogs C. Exchanges D. All of the choices are correct.

When a company addresses issues such as authenticating users of their website, authorizing access, and enforcing the security features that protect both consumers and their data, the company is addressing the _______________ component of the e-commerce process. A. event notification B. profiling and personalizing C. search management D. access control and security

Which of the following is considered a B2B project? A. Interactive marketing B. Self-service Web sales C. Integrated Web store D. Extranets and exchanges

Which of the following statements about how using a B2B e-commerce site impacts the purchasing decisions of a business is false? A. Purchasing is more cost effective B. Purchasing is faster C. Purchasing is more simple D. Purchasing transactions are easier to trace

Which of the following statements reflects the e-commerce success factor of security and reliability? A. "I want to be able to quickly find what I'm looking for." B. "I want the lowest price on the Web, every time." C. "I'm looking for a huge variety of goods and services." D. "I want to receive my order in the timeframe promised."

_______________ helps employees electronically collaborate to accomplish structured work tasks within knowledge-based business processes, using predefined sets of business rules, roles of stakeholders, authorization requirements, routing alternatives, databases, and the sequence of tasks required for each e-commerce process. A. Groupware B. Knowledge management software C. Database software D. Workflow management software

_______________ software works with workflow management software to monitor all e-commerce processes and record all relevant events, including unexpected changes or problem situations. A. Supply Chain Management (SCM) B. Customer Relationship Management (CRM) C. Enterprise Resource Planning (ERP) D. Event notification

A feasibility study is a preliminary study to investigate the information needs of prospective users and is used to determine the proposed system's _______________. A. resource requirements B. costs and benefits C. feasibility D. All of the choices are correct.