Chapter 9 OB

Clothing

All of the following are examples of body language EXCEPT

Competiton

Employees checking their cell phones and whispering to each other during a meeting are causing which of the following types of communication noise?

High context

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

Use of an agenda

Which of the following lead to effective meetings?

Reciprocal interdependence

Which of the following types of task interdependence has the most communication requirements?

Interactivity

The __________ of a communication medium reflects the speed at which it lets the receiver provide feedback.

receiver responds to

The feedback phase of the communication begins when the __________ the message.

Social Network

The set of relationships among people connected through friendship, family, work, or other ties is referred to as

Horizontal

Pam, a human resources manager, is frustrated that the company's slow computer network seems to be hurting overall productivity in the company. She schedules a meeting with Vladimir, a digital technology manager in the company, to discuss the problem and try to develop some solutions. This is an example of which of the following types of communication?

Nonverbal Communication

Physical movements and body language are forms of

Informal

Relationships based on friendship and choice are referred to as _________ ties.

Exchange information

For effective communication to take place, both parties must:

Any of these can be formal communications

Formal communication does NOT include which of the following types of workplace communication?

Information push

Giving people information that they did not ask for is a broadcast technique called

Diagonal Communication

Gustav, an entry-level employee, feels his manager holds him to a much higher standard than others in the department. He sees Gladys, a manager in another department, in the hall, and he stops to ask her for advice about how to deal with what he perceives to be unfair treatment from his manager. This is an example of which of the following types of communication?

Low context

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

Culural

In much of the world, the thumb-up sign means 'okay'. But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece, it is an obscene insult and carries the same meaning as the middle finger in the United States. This is an example of which of the following types of communication barrier?

Noise

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of

Downward

Mary thinks her new employee, Zane, is doing a great job. She schedules a meeting with him to discuss his performance to day, during his first few weeks on the job. This is an example of which of the following types of communication?

Intranet

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

Mobile Work

What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?

Videoconferencing or Face-to-face

Which of the following communication media has the highest level of media richness?

Formal written correspondence or personal written

Which of the following communication media has the lowest level of media richness?

It requires face-to-face communication

Which of the following does NOT describe a typical characteristic that occurs during the social process of communication?

Write to impress as well as to express

Which of the following is NOT suggested as a guideline to develop more effective writing skills?

Misperception

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?

Filtering

Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

Information overload

Which of the following occurs when the amount of information available exceeds our ability to process it?

Feedback can be written or oral, but not nonverbal

Which of the following statements about feedback is false?

Pooled interdependence

Which of the following types of task interdependence has the fewest communication requirements?

Pooled interdependence

Which of the following types of task interdependence occurs when employees work independently and their output is combined into group output?

Collaboration sofware

Which technology allows workgroups and teams to share information using planning tools and an online meeting site?

Informal

__________ communication includes communication that is not official, such as gossip or another employee's question about how to do something.

Diagonal

__________ communication occurs when employees communicate across departments and levels.

Downward

__________ communication occurs when higher-level employees communicate to those at lower levels in the organization.

Upward

__________ communication occurs when lower-level employees communicate to those at higher levels in the organization.

Horizontal

__________ communication occurs when someone in an organization communicates with others at the same organizational level.

Downward

__________ communication typically consists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

Face-to-face

__________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.

Formal ties

__________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.