Chapter 9 OB Study guide

For effective communication to take place, both parties must

Attach the same meaning to the symbols used in the message

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?

Misperception

What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?

Mobile work

__________ communication occurs when lower-level employees communicate to those at higher levels in the organization.

Upward communication

Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

Filtering

__________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

Formal

Which of the following communication media has the lowest level of media richness?

Formal written correspondence

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

High-context

Pam, a human resources manager, is frustrated that the company's slow computer network seems to be hurting overall productivity in the company. She schedules a meeting with Vladimir, a digital technology manager in the company, to discuss the problem and try to develop some solutions. This is an example of which of the following types of communication?

Horizontal

__________ communication occurs when someone in an organization communicates with others at the same organizational level.

Horizontal

__________ communication includes communication that is not official, such as gossip or another employee's question about how to do something.

Informal

Relationships based on friendship and choice are referred to as _________ ties.

Informal ties

Which of the following occurs when the amount of information available exceeds our ability to process it?

Information Overload

Giving people information that they did not ask for is a broadcast technique called

Information push

The __________ of a communication medium reflects the speed at which it lets the receiver provide feedback.

Interactivity

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

Intranet

Which of the following does NOT describe a typical characteristic that occurs during the social process of communication?

It requires face-to-face interaction

Formal communication does NOT include which of the following types of workplace communication?

Upward, Downward, Horizontal, Diagonal (All of these are correct)

Which of the following communication media has the highest level of media richness?

Videoconferencing

Which of the following is NOT suggested as a guideline to develop more effective writing skills?

Write to impress as well as express

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

low-context

Physical movements and body language are forms of

nonverbal communication

The feedback phase of the communication begins when the __________ the message.

The receiver responds to

Which technology allows workgroups and teams to share information using planning tools and an online meeting site?

Collaboration software

Employees checking their cell phones and whispering to each other during a meeting are causing which of the following types of communication noise?

Competition

In much of the world, the thumb-up sign means 'okay'. But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece, it is an obscene insult and carries the same meaning as the middle finger in the United States. This is an example of which of the following types of communication barrier?

Cultural

Gustav, an entry-level employee, feels his manager holds him to a much higher standard than others in the department. He sees Gladys, a manager in another department, in the hall, and he stops to ask her for advice about how to deal with what he perceives to be unfair treatment from his manager. This is an example of which of the following types of communication?

Diagonal

__________ communication occurs when employees communicate across departments and levels.

Diagonal

__________ communication occurs when higher-level employees communicate to those at lower levels in the organization.

Downward

__________ communication typically consists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

Downward

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of

Noise

Which of the following types of task interdependence has the fewest communication requirements?

Pooled interdependence

Which of the following types of task interdependence occurs when employees work independently and their output is combined into group output?

Pooled interdependence

Which of the following types of task interdependence has the most communication requirements?

Reciprocal interdependence

All of the following are examples of body language EXCEPT

Shouting

The set of relationships among people connected through friendship, family, work, or other ties is referred to as

Social network

Mary thinks her new employee, Zane, is doing a great job. She schedules a meeting with him to discuss his performance today, during his first few weeks on the job. This is an example of which of the following types of communication?

downward

__________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.

face-to-face

Which of the following statements about feedback is FALSE?

the control system's input and output continue to enhance each other

Which of the following lead to effective meetings?

use an agenda