Chapters 1-5

Which of the following is an example of collaboration across boundaries?

Before deciding on the trim size of the book his editorial team is producing, Hector asks the shipping department how the various choices will affect packing cost.

_____ are the two ethical ideas of the Caux Principles

Kyosei and human dignity

Which of the following statements is true about goal and plan selection?

Manager select goals and plans that are appropriate and feasible

Which of the following is true of whistleblowing?

Many whistleblowers suffer consequences such as being ostracized.

Which of the following statements about brainstorming is true?

The group should generate as many ideas as possible

Which of the following is said to occur when two or more firms combine?

a merger

Conditions that may prevent new firms from entering an industry are referred to as

barriers to entry

Mila, who works as a manager for a manufacturing company, investigates what computer programs her company's five biggest rivals use for placing and tracking customer orders. She then compares the features of those programs with the program her company uses. What process has Mila used?

benchmarking

______ is the concept that decision makers cannot be truly rationally because decisions are complex and complete information is unavailable.

bonded rationality

A situational analysis should focus on which of the following?

both the internal forces in the organization and influences from the external environment

Which of the following statements is true of collaboration?

collaboration is an important process of knowledge managment

No one at iconoclast interiors liked the company's new website, which was a serious problem because the firm marketed itself as an expert in design. The president, Moriah, assembled the team, solicited feedback, and found help in making improvements. The ability to identify this problem and resolve it is an effective use of ____ skills.

conceptual and decision

Giving consumers what they want or need, the way they want it, the first time is known as

customer service

Which of the following is a U.S. government policy or action that is most likely to provide an opportunity for business.

deductions in the tax code

The planning function in the new business environment can also be described more dynamically as

delivering strategic value

Taryn, the manager of a graphic design firm, realizes that during meetings people feel strong inhibitions about disagreeing, but when conflicts arise, they become personal and emotional. Taryn has therefore assigned Boris, a colleague, the task of pointing out problems and criticizing ideas to ensure that their downsides are fully explored. Which of the following best describes the procedure used in this scenario?

devil's advocacy

Which of the following involves weighting short-term costs and benefits more heavily than longer-term costs and benefits?

discounting the future

Which of the following roles in preformed by a customer service manager who works to defuse a situation with an angry customer?

disturbance handler

The entrance by a company into another market or industry for which it has an existing expertise is called

domain selection

The president of Better Mornings Breakfast Foods Inc. has asked you to improve the public image of the company. You decide to do so based on philanthropic responsibility. Considering this, you are most likely to propose that the company

donate large quantities of its support a free breakfast program at a school in a disadvantaged neighborhood.

The management of an organization follows the ideology that is they work keeping in mind the company's own economic self-interest, that total wealth of the society will be maximized. Which of following best describes the ethical system used by this organization?

egoism

Which of the following is a goal of a transcendent education?

empathy

The top executives of Granite Financial have establishes processes to review the company's financial dealing and communications with customers to make sure everything is legal and honest yet remain focused on profits. There processes are part of the company's

ethical climate

Bill, the manager of Just Right Gelato, acts with integrity and honesty because he believes in a system of rules that governs the ordering of values. The system of rules that directs Bill's behavior is known as

ethics.

Which of the following would be a sign of a weak organizational culture?

everyone uses a rulebook to decide what to do

Which of the following was introduced as the result of an evolving societal trend?

family leave

The _____ model of decision making occurs when decision makers make small decisions and move in piecemeal fashion toward a bigger solution

incremental

Imani, a manager at Scribbles Specialty Paper Company, was disappointed with her team's discussion regarding next year's marketing campaign. Van, a fellow manager, pushed all his ideas through; they were good, but nobody else got a word in or had the opportunity to share. This group experienced

individual dominance

_____ skills influence a managers ability to work well with people

interpersonal

As one of the goals of a transcendent education, speaking out against unethical actions is called

intolerance of inhumanity

Which of the following statements is true of the sources of competitive advantage?

it is possible to improve quality and also enhance speed

Done properly, sustainably encourages people to live in ways that can be maintained for the

long term

Vigilance in decision making means the

manager has carefully completed all stages in the decision-making process

What are demographics?

measures of various characteristics of the people who make up social units.

As on of the key management functions, leading focus on a managers efforts to

mobilize people to contribute their tickets.

Corporate mission statements, business practices, symbols and ceremonies, and the stories people tell can all give clues to

organizational culture

Which level of pyramid global corporate social responsibility and performance represents a company's efforts to be a good global corporate citizens, such as supporting community programs?

philanthropic responsibility

According to Kohlberg, model of cognitive moral development, people in which of the following stages tend to make decisions based on rewards and punishments and immediate self-interests?

preconventional stage

Which of the following is an element of an effective plan for crisis management?

psychological and cultural actions to account for the human and emotional toll

Which of the following economic sectors have become increasingly important to the U.S. economy?

service

Which of the following is a step in the formal planning process that involves studying past events, examining current conditions, and forecasting future trends?

situational analysis

In a SWOT analysis, an example of an organizations strength would be

skilled managment

The CEO of On Time Shipping has set major profit and expansion targets for the organization to achieve in the next five to ten years. What are these targets ab example of?

strategic goals

According to the BCG Matrix, a "star" is a company with a

strong competitive position in a high-growth industry

Being self-reliant means individuals should

take full responsibility for themselves and their actions

Complication of an accounting statement can be categorized under _____ skills.

technical

The ethical climate of an organization refers to

the processes by which decisions are evaluated and made on the basis of right and wrong

Emotional intelligence can best be defined as

the skills of understanding oneself, managing oneself, and dealing effectively with others.

Once a year at the annual employee meeting, the president of Federate Finance reminds all his employees of his belief that there are certain values everyone can agree on, sush as honesty, fairness, and respect for life. Which ethical system does the president believe in?

universalism

Which of the following statements about creativity is true?

using something is a new or improved way is a creative trait

Raja, the CEO of Perfect Paper Products, Inc., want to perform an assessment of this company and research ways to improve profitability. First Raja determines that while Perfect Paper Products has skilled, dedicated workers and ample space in their production facility, the company's manufacturing equipment is inefficient and prone to breaking down. What is another step Raj might take is his focus is on the first two letters of SWOT analysis?

He could assess Perfect Paper Products' procedures in light of efficiency and manufacturing costs

Jamila works in the marketing department at Intelligentsia, a cutting-edge startup in the process of launching Xanadu, a mart-home/smart-garden technology system. After a very successful crowdfunding campaign and an influx of new angel investors, the company's future is looking bright. The startup's founders, Han and Martine, are very rational decision-makers, balancing optimism with the understanding that most startups, and tech startups in particular, face many risks at every stage of development. Their partner Gerard, however, makes decisions more subjectively and believes he is in control of all situations, even if he is not. Bases on the psychological bias Gerard exhibits, which of the following most likely described his actions?

He dismisses risks, is overconfident in his experience and skills, and believes that he is immune to failure

Which of the following is a question associated with the "sunshine" ethical framework?

How would you feel is your actions were highlighted in the media?