Chp. 7 and 8

What style of leadership is generally associated with the CEO of a Fortune 500 company?

Authoritative

Participative leaders are very likely to display which style of communication in their interactions with others?

A willingness to openly communicate and involve others in the decision-making process.

The three managerial skills a manager should possess are:

Technical, human, and conceptual

The degree to which one is either task-oriented or people-oriented is referred to as one's _____.

leadership orientation

A leader can BEST motivate employees by _____.

learning about the employees' needs and wants and recognizing their good work

A procedure that details how to take an inventory is an example of a(n) _____ plan, while a promotional advertisement is an example of a(n) _____ plan.

ongoing, single-use

Why do managers create contingency plans?

In case the original plan fails to produce the desired results

Which of the following is NOT an example of people change in an organization?

A change in the person who leads several departments, and switching towards a matrix style system of organization

Which of the following is NOT a benefit of Management by Objective (MBO)?

A company's stock increases in price.

Which of these is an example of new leadership theory?

A leader who encourages and motivates employees by using a positive and exuberant attitude.

What is the difference between a leader's purpose and his product?

A leader's purpose is the desired outcome, while a leader's product is the actual outcome.

Which of the following is an example of the traditional leadership style?

A manager demanding that a project be completed by the weekend or people could be terminated.

Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

Because Daniel looked at team results and took appropriate corrective action.

Why is a tactical plan relevant for the functioning of each company?

Because it deals with the responsibility and functionality of lower-level departments.

An IT company has decided that you no longer need to report to your supervisor before you make minor changes to software. Instead, you can now simply post the minor change on the company's community forum. Why is this an example of a structural change?

Because there is a change in the administrative procedures

At what level are technical skills in a manager most important?

Bottom-level management

How do people-oriented leaders try to focus their employees?

By focusing on the needs of the employees in the work process.

Which skill set do top-level managers need in order to see the 'big picture?'

Conceptual

Adam is a CEO of a major healthcare organization. He is typically calm, cool, and collected and likes to take the time to evaluate all of his options before making a decision. When Adam went to work on Monday, he was faced with survivors being brought in from three different traumas (a plane crash, a high-rise fire, and a multi-vehicle accident). He was forced to become more authoritative and to quickly delegate tasks to some of his more senior staff, such as setting up a mobile trauma unit in one of the parking lots. This is an example of what leadership theory?

Contingency

Which of the following statements is NOT true regarding the 5 P's Leadership model?

Each dimension is used individually to judge whether a leader is good or bad.

Which of the following statements is FALSE regarding the role of employees in the Management by Objective (MBO) process?

Employees are able to benefit financially by purchasing stock in the company.

Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Human

Which of the following statements was the basis of the Great Man (or woman) theory prior to modern research on leadership?

Individuals are essentially born to be good leaders.

Which of the following phrases best describes the concept of transformational leadership?

Interactions between management and employees are encouraged to determine if changes need to be made.

Which of the following changes occur as a result of structural, strategic, people, and process changes in an organizational environments?

Internal

The first steps management should consider determining the feasibility of a new project or expansion project is to determine:

Internal strengths and weaknesses.

Why is it important for companies to evaluate managerial decisions using a SWOT Analysis?

It analyzes strengths, weaknesses, opportunities, and threats.

Why is a unique selling proposition important for a company?

It is something that a company is very good at, but their competition is not.

How should the external environment of a company impact its strategy?

It should be monitored, and at times even the company's fundamental approach to business may be altered due to it.

Which of the following was established by Peter Drucker's Management by Objective (MBO) concept?

It started the practice of management listening to employees, and marrying that with the thoughts and ideas of management.

Susan is a manager who uses a hands-off approach that allows her subordinates to perform their duties without having to consult with her constantly. She believes in hiring well and allowing employees to work independently. What leadership style does she embrace?

Laissez-faire

Jessica has just conducted a SWOT analysis of her firm. What should her next steps be?

Making sure that weaknesses are offset by the strengths and threats are turned into opportunities.

Which of the following is NOT part of the Management by Objective (MBO) process?

Management has the final say on the company's objectives.

How is Management by Objective (MBO) BEST defined?

Managers and employees collaborate to set objectives; their collective buy-in increases the organization's success.

Is a leader always the individual who is in the highest ranked position?

No, because an employee with long tenure who is well-respected may have more power than an official leader.

How are strategic, tactical, and operational plans related to each other?

Operational plans are necessary to fulfill tactical plans, which lead to achievement of strategic plans.

How do unassigned and assigned leadership roles differ?

Personality traits are more important in unassigned leadership roles

Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Planning

Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Planning, organizing, leading, and controlling

How does process change differ from strategic change?

Process change is based on everyday operations, while strategic focuses on long-term goals.

Which of the following under the 5 P's of Leadership theory can be both formal or informal?

Purpose

Loraine is a manager at a jewelry store. There is a clearance sale going on, and she discovers that one of her new salespeople has sold a bracelet to a customer for 30% off even though it was newer merchandise that was not meant to be included in the sale. How can Loraine utilize the new leadership theory in this situation?

Remain calm and composed while meeting with her salesperson and devise a solution together so the problem will not occur again.

_____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

Staffing

The CEO of a large company tells his employees what he expects them to do to increase revenue in the next quarter. He specifically explains an algorithm he purchased which should help their company. He gives his employees details on how to use the algorithm and he has a comprehensive list of assignments for them. How is this an example of guiding employees?

The CEO is providing clear instructions on using a new tool in addition to clarifying everyone's role in the process

Which characteristic is most strongly associated with a situational leader?

The ability to adjust their leadership style when interacting with individual employees.

Why is environmental scanning used in marketing?

To analyze the overall marketing environment, including the economy, political, and technological changes.

Pick the answer choice that represents an example of organizing:

Tom is a project manager at an IT company and is determining how he should distribute resources and allocate roles.

The _____ leadership theory is often criticized for its simplicity and exclusion of other factors.

Trait

The _____ theory can be used as a tool by companies when making hiring decisions.

Trait

Under which of the following conditions is a bureaucratic style of leadership most likely to be utilized?

When managing a large governmental entity such as the Department of Commerce.

Charismatic leadership style refers to the ability of a leader to _____.

influence others through his/her behaviors

The membership representatives at a health insurance company have been working hard during a particularly stressful open enrollment. The manager decides to throw a catered lunch for the employees because _____.

it's a gesture of appreciation for their hard work, which helps build morale

Which type of leader is concerned with making employees happy by supporting, developing, and accommodating them?

people-oriented

Managers use operational plans to _____.

regulate the day-to-day affairs of each department.

A leader who influences employees to conceptualize the future state of the organization is _____.

setting a clear vision

Which of the following is a characteristic of a task-oriented leader?

staying accountable for assigning work

According to the Behavior theories, some leaders focus on people-oriented behaviors, and other leaders are centered on _____.

task-oriented behaviors

You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess

technical skills

Richard Branson, the founder of the Virgin Group, is known for having the ability to help his followers to be able to look at old problems in new ways. He also pays attention to his followers' needs while inspiring them to put forth additional effort in order to achieve the goals of the group. Richard Branson is an example of a _____ leader.

transformational

Task-oriented leaders are more likely to take control of a process because they _____.

want to find the best resources and people to complete the activity.