Chpt 15-16 BUSN 2200

Avoiding unusual typefaces and listing each phone number on its own line are ways one can maximize scannability.

c

Everyone in the accounting department was instructed on how to politely answer incoming calls.

c Use singular verbs for the indefinite pronouns everyone, everybody, every, and each.

Despite the heavy use of e-mail, many employers use the telephone to reach candidates and set up their interviews.

correct

Rodney wondered how many companies use social media to check candidates' backgrounds.

correct

Use action verbs that match your accomplishments to qualifications and requirements within the job description. For this position, the words trained, taught, and delivered would be good action words to include in your employment experience section.

correct

When Maria's interview was over, she told friends that she had done well.

correct

During her job interview, Jasmine should try to convince the employer of her potential, learn about the job and the company, and __________. a. state how much salary she expects b. explain what negative experiences she had at her last job c. use indirect eye contact to show her willingness to cooperate d. expand on the information in her résumé

d. expand on the information in her résumé

Prior to a job interview, you should develop success stories that demonstrate all of the following except __________. a. learning from mistakes b. working on team projects c. handling difficult interpersonal situations d. expand on your weaknesses

d. expand on your weaknesses

What is effective about the message? It emphasizes the applicant's continued interest. It asks the prospective employer to call and update the applicant on the position. It uses memo format.

It emphasizes the applicant's continued interest

All employees should be informed that their workday has been shortened for the summer.

Make pronouns agree in number and gender with the words (antecedents) to which they refer. The antecedent all is a collective noun and requires a plural pronoun.

Each of the female candidates described her experience in a well-written cover message.

Make pronouns agree in number and gender with the words (antecedents) to which they refer. The antecedent each is singular and requires a singular pronoun.

When completing an application form, you should be prepared to explain the reasons for leaving previous positions. Which of the following phrases would be least effective? a. Seasonal b. Quit c. Relocation d. Career change

Quit

The chief accountant and the finance officer have submitted résumés for the position.

Subjects joined by and make a compound subject, which requires a plural verb.

Choose the sentence that is punctuated correctly. The harsh reality however is that landing a job still depends largely on personal contacts. The harsh reality, however is that landing a job still depends largely on personal contacts. The harsh reality, however, is that landing a job still depends largely on personal contacts.

The harsh reality, however, is that landing a job still depends largely on personal contacts.

Although you will likely discuss your resignation in person with your supervisor, it is a good idea to document your resignation by writing a formal letter. a. True b. False

True

Building and marketing your personal brand is necessary in today's competitive job market. a. True b. False

True

Even if a job posting doesn't request that you include a customized cover message with your résumé, you should still submit one. a. True b. False

True

Realizing that an interview is a two-way street can help to reduce your nervousness before an interview. a. True b. False

True

The Education section of your résumé can include a few courses you have taken relevant to the position you are seeking. a. True b. False

True

The best way to find a job online is at a company's own website. a. True b. False

True

When completing a job application form, you should avoid leaving sections completely blank. a. True b. False

True

When responding to behavioral interview questions, you should briefly explain the situation and describe the problem or task, your action, and its results. a. True b. False

True

More jobs today are found through referrals and person-to-person contacts than through any other method. That's because ________. a. people hired through referrals tend to demand lower salaries b. using online sources to search for job candidates takes too much time for employers c. employers want to hire known quantities d. organizations are doing less hiring

employers want to hire known quantities

Which of the following interview questions is illegal? a. Do you have any children? b. Are you a citizen of the United States? c. What is your full name? d. Are you available to work weekends and holidays?

a. Do you have any children?

Which is the most common type of interview? a. One-on-one b. Group c. Stress d. Panel

a. One-on-one

A résumé should be no more than one page in length. a. True b. False

False Make your résumé as long as needed to sell your skills, but include only those experiences and details relevant to the position you are applying for.

When you must contact your references following an interview, what advice should you follow? a. Write a letter of recommendation for the reference, and send it to him or her to sign. b. Wait until the interviewer contacts the reference. c. Write an e-mail or letter informing your reference about the position, its requirements, and the recommendation deadline. d. Wait at least one week following the interview to contact any reference.

. Write an e-mail or letter informing your reference about the position, its requirements, and the recommendation deadline.

Which of the following statements about today's job market is accurate? a. Today the emphasis is on what the applicant wants. b. Career paths today tend to be linear, which means that new hires will start in a job and steadily rise through the ranks. c. Employers are most interested in how a candidate will add value to the hiring organization. d. A professional résumé is not as integral to the job search process as it once was.

Employers are most interested in how a candidate will add value to the hiring organization.

Because a screening interview is typically short, you should not prepare to promote your qualifications relevant to the position or organization. a. True b. False

False

Sending a text message to thank your interviewer is acceptable in today's fast-paced and digital workplace environments. a. True b. False

False Generally, you have three options for your message: a handwritten note card, a word-processed letter on bond paper, or an e-mail. No texts.

Awards and honors should not be listed on your resume; instead, you should discuss them in a cover message, where you will be able to explain them more fully. a. True b. False

False If you have three or more awards or honors, highlight them by listing them under a separate heading on your résumé

The point to begin showcasing your best professional behavior is when you greet the person who will be conducting your interview. a. True b. False

False When you enter the office, be courteous and congenial to everyone. You are being judged not only by the interviewer but also by the receptionist and everyone else who might see you before and after the interview. They will notice how you sit, what you read, and how you look.

If you are asked an inappropriate question during an interview, it is best to refuse to answer it. a. True b. False

False You should never refuse to answer a question; instead, try to deflect the question tactfully or try to determine the reason behind it.

Each of the job candidates is being asked to submit a list of references.

Use singular verbs for the indefinite pronouns everyone, everybody, every, and each.

Interviewing is a two-way street, and candidates should be prepared with their own meaningful questions.

correct

When writing an application or résumé follow-up message, you should open the message by __________. a. reviewing your strengths b. adding new qualifications c. asking why you haven't heard a response yet d. reminding the reader of your interest

d. reminding the reader of your interest

A __________ interview is usually conducted by a people who will be the job candidate's supervisors or colleagues. a. sequential b. placement c. panel d. stress

panel

An effective résumé style for a recent graduate who has a variety of strong skills but limited work experience is the __________. a. functional résumé b. video résumé c. chronological résumé d. infographic résumé

functional résumé

What is one improvement that could be made to your follow-up message? Include the interviewer's name in the opening salutation. Use a more informal tone. Eliminate the closing salutation.

Include the interviewer's name in the opening salutation.

What is effective about the message? It opens by reminding the reader of the applicant's interest. It includes reference information. It includes research on the target company.

It opens by reminding the reader of the applicant's interest. If you do not hear from a prospective employer for a reasonable amount of time after submitting your résumé or application, send a short follow-up message that expresses your continued interest in the position. This message reminds the reader of the applicant's interest in the opening line. This message does not include evidence of company research or any reference information.

When asked whether you have any questions, it is best to say no because it implies that the interviewer has been thorough and informative. a. True b. False

False

A video résumé makes the most sense for traditional, more conservative career fields because it will allow you to stand out among all the print resumes those employers receive. a. True b. False

False Before committing time and energy to a video résumé, decide whether it is appropriate for your career field. Such presentations make sense for online, media, social, and creative professions. Traditional organizations, however, may be less impressed.

The following is a well-written career objective: To obtain an entry-level position as an information technology specialist with the opportunity for advancement. a. True b. False

False Career objectives, if included on a résumé, should focus on the employer's needs and what you can contribute to the organization. They should also not include words such as "entry-level," which emphasize a candidate's lack of experience.

Most job openings in the U.S. are solicited (announced or advertised). a. True b. False

False Not all available positions are announced or advertised. In fact, between 50 and 80 percent of jobs may be part of the hidden job market.

The first step in the job-search process is writing your résumé. a. True b. False

False The first step in a job search is analyzing your interests and goals and evaluating your qualifications. This means looking inside yourself to explore what you like and dislike so that you can make good employment choices.

Which statement is most accurate regarding e-portfolios? a. E-portfolios are just as effective as print résumés for showcasing your talents and qualifications. b. E-portfolios can be seen by only a limited number of people. c. E-portfolios are generally accessed through websites. d. An e-portfolio is another name for an online résumé.

. E-portfolios are generally accessed through websites.

To ensure that your résumé retains its formatting and cannot be altered by a reader, you should send it as a(n) ________. a. Word document b. PDF file c. plain-text document d. HTML file

. PDF file

What should be included in your job acceptance message? A review of salary and benefits A summary of the interview A review of your strengths and qualifications

A review of salary and benefits

What information will help you fill out a job application? Check all that apply. A list of beginning and ending dates of employment A card with any vital statistics that are not on your résumé A list of graduation dates A selection of interview questions A document containing your research on the target company

A list of beginning and ending dates of employment A card with any vital statistics that are not on your résumé A list of graduation dates

Which of the following is an example of a niche employment website? a. CollegeGrad.com b. Accountemps.com c. Craigslist.com d. LinkedIn.com

Accountemps

What information will your previous employee need to provide in order for you to write an effective recommendation? Expected salary and benefits package Description of the work facilities and work hours Contact information and a deadline

Contact information and a deadline To ensure your previous employee receives a positive, well-informed recommendation, he or she should supply you with specific information about the position he or she is applying for and the necessary contact information and deadline. You do not need to know the expected salary and benefits the former employee hopes to get or have a description of the work facilities and hours of the job he or she is applying for.

Choose the sentence that uses the correct word. I further explained my qualifications in my cover message. I farther explained my qualifications in my cover message.

I further explained my qualifications in my cover message.

Landon is putting together his reference list. What advice should he follow? a. List his references directly on his résumé to save space. b. Include personal or character references. c. Obtain permission before using the name of any reference. d. Incorporate a general statement such as References furnished upon request on his résumé instead of identifying each reference.

Obtain permission before using the name of any reference.

Choose the sentence that is punctuated correctly. Searching for a job electronically has become a common, but not always fruitful, approach. Searching for a job electronically has become a common but not always fruitful, approach. Searching for a job electronically has become a common, but not always fruitful approach.

Searching for a job electronically has become a common, but not always fruitful, approach.

What should you do to make your thank-you message more effective? Check all that apply. Send your message immediately after the interview. Avoid worn-out phrases. Include questions you forgot to ask in your interview. Use memo format. Refer to the date of the interview.

Send your message immediately after the interview. Avoid worn-out phrases. Refer to the date of the interview.

Choose the sentence that is punctuated correctly. Similar to a chronological résumé, the functional résumé begins with the candidate's name address telephone number job objective and education. Similar to a chronological résumé, the functional résumé begins with the candidate's name, address telephone number job objective, and education. Similar to a chronological résumé, the functional résumé begins with the candidate's name, address, telephone number, job objective, and education.

Similar to a chronological résumé, the functional résumé begins with the candidate's name, address, telephone number, job objective, and education.

Group interviews can help employers evaluate leadership skills and communication styles. a. True b. False

True

What other revisions should you make? Check all that apply. Use a more polite tone. Include the date of the interview. Do not sound overconfident.

Use a more polite tone. Include the date of the interview. Do not sound overconfident.

What is the best advice to follow when developing your employment history on your résumé? a. Include every job you have ever had to demonstrate your work ethic. b. Use action verbs to describe each job position and duty. c. Describe each job using complete sentences. d. Use personal pronouns (I, me, my) to personalize your résumé.

Use action verbs to describe each job position and duty.

The Professional Committee is deciding on several actions to take.

Use singular or plural verbs for collective nouns depending on whether the members of the group are operating as a unit or individually.

The members of the Professional Committee are disagreeing on how to allocate funds.

Use singular or plural verbs for collective nouns depending on whether the members of the group are operating as a unit or individually. Use a plural verb when the members of the group are operating individually.

Choose the sentence that is punctuated correctly. When searching for a job, it is a good idea to monitor the classified ads by checking for job availability, qualifications sought duties and salary range. When searching for a job, it is a good idea to monitor the classified ads by checking for job availability qualifications sought duties and salary range. When searching for a job, it is a good idea to monitor the classified ads by checking for job availability, qualifications sought, duties, and salary range.

When searching for a job, it is a good idea to monitor the classified ads by checking for job availability, qualifications sought, duties, and salary range.

Choose the sentence that is punctuated correctly. When using bullet points in your résumé, don't try to list each task you have performed on a job, customize your information so it relates to your target job. When using bullet points in your résumé, don't try to list each task you have performed on a job; customize your information so it relates to your target job. When using bullet points in your résumé, don't try to list each task you have performed on a job customize your information so it relates to your target job.

When using bullet points in your résumé, don't try to list each task you have performed on a job; customize your information so it relates to your target job.

Choose the sentence that is punctuated correctly. When you are organizing your qualifications, try to create as few headings as possible more than six make the document look cluttered. When you are organizing your qualifications, try to create as few headings as possible, more than six make the document look cluttered. When you are organizing your qualifications, try to create as few headings as possible; more than six make the document look cluttered.

When you are organizing your qualifications, try to create as few headings as possible; more than six make the document look cluttered. Use a semicolon when the second clause amplifies and describes the first. Separating the two independent clauses with a simple comma is considered a comma splice. Commas may separate independent clauses in a compound sentence only when preceding a conjunction, such as but or and.

The hidden job market _________. a. accounts for a small number of jobs and should, therefore, be considered a secondary resource b. accounts for up to 80 percent of all positions available at any given time c. has become unimportant since online job boards provide millions of job listings d. makes it difficult to find a job because companies keep job openings a secret

accounts for up to 80 percent of all positions available at any given time

The body of a customized cover message should __________. a. promote qualifications for the position b. motivate action c. introduce the applicant d. ask for an interview

a. promote qualifications for the position

When turning down a job offer, show your professionalism by __________. a. thanking the employer for the job offer b. indicating that you have a better job offer c. asking the employer to hold the position for you just in case you change your mind d. reminding the employer of your strong educational background

a. thanking the employer for the job offer

Which of the following is an example of a behavioral interview question? a. Do you have any questions or anything you'd like to add? b. Describe a time when you worked effectively as part of a team. c. Tell me about yourself. d. What do you expect to be doing five years from now?

b. Describe a time when you worked effectively as part of a team.

What is the best advice for preparing a cover message for a solicited job? a. Address your letter to a department or title such as Human Resources Department or Hiring Manager. b. Refer to the name of an employee in the company. c. Write a cover letter only if requested by the employer. d. Use the indirect approach when writing your cover letter.

b. Refer to the name of an employee in the company.

One of the first questions you may be asked in an interview is Tell me about yourself. What is the best advice for answering this question? a. Present a funny anecdote to demonstrate your sense of humor. b. Relate educational, professional, or business-related strengths. c. Tell them about your family. d. Develop success stories that take at least five minutes to convey.

b. Relate educational, professional, or business-related strengths.

Which of the following is considered the most opportune interviewing time? a. Monday early morning b. Tuesday mid-morning c. Wednesday at noon d. Friday afternoon

b. Tuesday mid-morning

Which of the following statements for a Summary of Qualifications is most effective? a. Comfortable with auditing procedures b. Performed bookkeeping tasks c. Provided technical assistance to over 250 students and instructors in PC Lab d. Proficient at using most popular computer programs

c. Provided technical assistance to over 250 students and instructors in PC Lab

To send positive nonverbal messages and to act professionally during an interview, which of the following should you avoid? a. Looking directly at the interviewer as you answer questions b. Clarifying ambiguous questions because it may appear that you are not listening c. Smiling constantly d. Addressing the interviewer by name

c. Smiling constantly

Ryan is drafting an interview thank-you message. He should ________. a. begin with the sentence Thank you for taking the time to interview me. b. wait at least one week to send the message to avoid looking too eager. c. include the interview date, the precise job title, and the specific topics discussed in the interview. d. use the first-person pronoun I frequently throughout to personalize his message.

c. include the interview date, the precise job title, and the specific topics discussed in the interview.

Because it emphasizes a candidate's education and work record, most recruiters favor a __________. a. video résumé b. functional résumé c. infographic résumé d. chronological résumé

chronological résumé

Do not exaggerate your qualifications or skills on a résumé.

correct

If you are conscientious and want to create a good impression, be sure to write a thank-you message after a job interview.

correct

If your job history has gaps in it, be prepared to explain what you did during this time [delete comma] and how you kept up-to-date in your field.

correct

In interviewing job candidates, recruiters have the following three purposes: assessing their skills, discussing their experience, and deciding whether they are a good fit for the organization.

correct

Kadence was asked whether she had a bachelor's degree [delete comma] and whether she had three years' experience.

correct

Make sure to highlight any professional development you have obtained over your career.

correct

Maria was all ready to send a thank-you message [omit comma] when she realized she could not spell the interviewer's name.

correct

To make a positive first impression during your first phone conversation with a potential employer, what tip should you practice? a. Take notes so that you retain all of the important information, including the caller's name. b. Have a copy of your résumé near the phone. c. Ask the interviewer if you can call back in a few minutes if you are caught off guard by the phone call. d. You should do all of these.

d. You should do all of these.

Well-informed job candidates know that the first step in the employment process is __________. a. researching salary, benefits, and job stability in a chosen field b. developing an effective résumé to be sent to prospective employers c. locating a specific job opening at a desirable company d. identifying their interests and evaluating qualifications

d. identifying their interests and evaluating qualifications

Most jobs today are found by __________. a. searching the Web b. networking c. submitting unsolicited résumés d. attending job fairs

networking