CIS 300 - Module 1 - Test 1
The goal of OLPC's experiment with solar-powered tablets in Ethiopia was to ____.
. improve literacy in children
Chapter 1 quiz - 5 questions
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Chapter 2 quiz - 10 questions
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Diagnostic - Ch 2: Organizational Strategy, Competitive Advantage and Information Systems
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Exam 1 - Chapters 1 and 2
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ORION Ch 1: Introduction to Information Systems
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Which is an example of an internal customer of business processes?
A manager who receives a production report.
Which company used software to disrupt the previous market-leading companies in the book industry?
Amazon
Which of the following is NOT a characteristic of alignment?
B. Organizations view their IT department employees as supremely important
Six Sigma is a popular _________ methodology.
BPI
__________ is a methodology for achieving incremental improvements in the effectiveness and efficiency of a process.
BPI
Chevron initially utilized ___________ to improve their supply chain, followed by employee-driven ________ initiatives, and then adopted a unified _____ approach to standardize business processes.
BPR, BPI, BPM
Mark works in the IT department at National State University. He is constantly having to update protection software because of students connecting infected devices to the university's network. This is an example of a challenge presented by
BYOD. (bring your own devices?)
Banks have a lot of competition locally in addition to competing with online banks. This concept applies to ____________.
Bargaining power of buyers
How are e-commerce and e-business similar?
Both deal with the buying and selling of goods and services.
BYOD stands for
Bring Your Own Device
Which of the following is a type of societal/political/legal pressure?
Carbon management
The _________ stage in BPI is characterized by establishing process metrics and monitoring the improved processes.
Control
Two strategies that a company can use to gain a competitive advantage are?
Customer-Orientation and Operational Effective Strategy.
___________ are the "capstone" information systems in an organization.
Dashboards
Which of the following is NOT a major driver of change in US higher education?
Dealing with online competitors that make it easier to get an education no matter where the student is located. (Is: B. Lowering costs so that higher education is more attainable for those in low- and middle-income families. C. Maintaining a high-quality educational experience with more graduates. D. All of the above are major drivers of change in US higher education.)
________ is the result of optimizing the marketing and innovation processes.
Differentiation
What is the first step in determining whether business processes are going well?
Document the process.
All _______ are ____________.
ERP; TPS
IT has changed the manager's job in many ways. Which of the following is NOT the result of this change?
Easier to make a decision
The OLPC's experiment with solar-powered tablets took place in _______.
Ethiopia
IBM's Watson is a(n) _______________.
Expert system
IT increases the number of middle managers.
False
In mass production, a company produces a large quantity of items that are customized to individual customers.
False
Organizations adopt BPI to sustain BPM over time.
False
The CIO Curtis Carver has the final say over the IT purchasing for all universities in the system.
False
The IS Director is the executive who is in charge of the IS function.
False
Which of the following is NOT a fundamental element of a business process?
Feedback
What should a moderately-sized nonprofit, which processes a lot of data and has limited personnel, do to more effectively utilize time and information in work processes?
Have IS capture and store the data.
IBM's Watson is used in which of the following industries?
Healthcare
Which of the following FALSE in regard to how IT affects our quality of life?
IT can provide employees with flexibility that can significantly increase their total amount of leisure time. (True: A. The workplace can be expanded from the traditional 9-to-5 job at a central location to 24 hours a day at any location. C. IT places employees on "constant call" such that they are never truly away from the office, even when they are on vacation.)
What is the MOST likely result for a company whose business practices have enabled it to innovate and execute more effectively and efficiently than its competitors?
It gains a competitive advantage.
Which of the following is TRUE of the IS function today?
It is not the exclusive responsibility of the IS department.
Funny Farm Inc. does not use IS for capturing and storing process data in its fulfillment processes. What is the MOST likely result of the company using these means for capturing and storing process data?
It will have to manually enter the data at every step of the process.
____________ is developed through learning and is the experience and expertise that managers can apply to business problems.
Knowledge
Warby Parker is competitor of __________.
LensCrafters
Which of the following is a fast-growing company that is disrupting the traditional job recruiting industry?
Which Apricot Forest app is designed to help physicians stay current on the latest research literature?
Medical Journals
Chevron employed ________ to provided detailed work instructions to its employees.
Nimbus
When a customer receives a product, this is a(n) ___________ for a business process.
Output
What role do people play in the business processes of a company?
People perform the activities to produce the output.
Which of the following is NOT a service provided by GrubHub?
Recommending healthy options
Which of the following is an example of an efficiency metric?
Short customer wait-times
Which of the following is FALSE in regard to how IT has helped make improvements in healthcare?
Surgeons use virtual reality to perform complex surgeries.
AngelList assists startups in the US and the United Kingdom.
True
ERP systems and TPSs function primarily within a single organization.
True
Expert systems help doctors diagnose diseases.
True
Jonas's BPI team is currently examining the "as is" process map and data to identify any problems with the process. What phase is the team in?
analysis
IT allows the workplace to expand to 24 hours a day at _______________, which is a benefit for ___________.
any location; employers and employees
Brian is working with a team to ensure that their company is innovative and can execute processes more effectively and efficiently than their rivals. He is working on his organization's
competitive advantage.
Compuquat Computers offers an online buying experience where customers are able to compare products side-by-side in order to make more informed purchasing decisions. This is an example of which organizational response?
customer focus
Business process reengineering is more ___________ than business process improvement.
difficult
Amazon recently introduced its own instant video streaming service, with special free content to Prime members. This service has taken customers away from Netflix's streaming service. This is an example of an industry where software
disrupted a previous market-leading company.
______ describes the process of buying, selling, transferring, or exchanging products, services, or information via computer networks. While _________ does the same, it also refers to servicing customers, collaborating with business partners, and performing electronic transactions within an organization.
e-commerce, e-business.
By focusing on how well his employees do within their department, Rick measures
efficiency
______ is the fundamental matrix that organizations employ in assessing their processes that focuses on how well tasks are done in the process, while _______ is the matrix that focuses on creating outputs of value to the process customer
efficiency, effectiveness.
85% of Business and IT executives agree that their companies have adequate alignment between IT and their business.
false
Selecting and adhering to a single competitive strategy is sufficient to counter all of Porter's five forces and be successful in the long term.
false
Robots are useful ___________.
for handling monotonous tasks (e.g. factory work)
An individual being able to connect around the world anytime and anywhere for competition and collaboration is an example of
globalization
The web ____________ buyer power.
has a mixed impact on
Which of the following is NOT an advantage of central management of information systems in the University System of Georgia?
independence
A grade point average (GPA) exemplifies the use of
information
Marita is currently recording the number of school lunches ordered with fruit juice and the number ordered with milk. She is collecting
information
The Weather Channel is a powerful and well-known brand that is ________ viewers.
losing
a ______ manager handles daily operations as opposed to making tactical decisions
lower level
Get Moar grocery chain rewards customers based on the amount of business they conduct with the organization, based on IT-tracked activities. This is an example of a(n) Enter your answer program.
loyalty
AngelList's mission is to _______________.
make startup investing transparent and efficient
Carrie is a mother with young children. For many years, she did not work in order to stay at home with her kids. Carrie now uses IT in order to work from home full time. This is an example of a factor of which business pressures?
market
Procurement is a cross-functional business process because it uses ______ function
more than 1
What is the expected result for a technology when alternate service options with superior quality become available?
obsolescence
Palantir is NOT primarily used for ____________.
pricing mortgages ***
Schuyler runs his organization's warehousing systems. These systems are an example of ________ activities.
primary
____________ is/are the instructions for combining system components, while ___________ is/are a collection of programs that process data.
procedures, software
Brian is working to optimize each individual's work process. Which measure of competitive performance is he working on?
productivity
Sylvia works with design, development, and production processes in an organization. This means that she focuses on the measure of competitive performance that is defined as
quality.
The FAA proposal for drone use does not apply to __________ activities, for which the FAA had already issued a policy.
recreational
Sylvia works at her computer for over eight hours a day, seven days a week. She has noticed a loss of feeling in her hands and wrists, as well as muscle spasms in her lower back. This is an example of _______ __________ ________
repetitive strain injuries
ERP and TPS systems function primarily within ___ organization(s), while IOS systems connect ___ organization(s).
single, 2 or more
Darryl's company has instituted a new technology to interface with customers on wired and mobile platforms with the end goal of improving process execution. What is his company using?
social BPM
Gogana is a developing nation whose government has requested that OLPC help provide students with inexpensive laptops for educational purposes. Latvinia is a developed nation whose government requires that all student information be kept on encrypted servers. Gogana is responding to ________ pressures, while Latvinina is responding to ________ pressures.
social, legal.
Continuous computing is NOT facilitated by _________.
societal standards
By using a radio-frequency identification system, supermarkets can
speed up checkout.
One of the reasons that alignment in organizations is difficult to achieve is because
the business and IT departments know little of the each other's expertise.
Mark is a sales rep for Elemental Pharmaceuticals. He is excited about IT improvements in the healthcare field because
they will allow his company to streamline the research and development of new drugs, giving him more products to sell, and sell them sooner.
What is the main aim of business process management for a company?
to improve profitability by decreasing costs and increasing revenue
According to McKinsey & Co, the root cause of companies' inability to align their IT and their business goals is the lack of knowledge and communication.
true
An App (Application) is a computer program designed to support a specific task?
true
Cost Leadership Strategy is one strategy to gain a competitive advantage?
true
One impact of IT will be to decrease the numbers of managers employed in organizations.
true
Organizations depend on IT to facilitate their transition to the globalization of their operations.
true
The Internet can both reduce and increase the bargaining power of suppliers, depending on the specific circumstances.
true
Shondo works in IT and is sent to a company-funded evening class in carbon management. What is the reason for Shondo's extra training?
"green" IT
IBM's Watson _______________.
(D. All of the above) A. can process structured and unstructured content B. can diagnose diseases and recommend treatment C. won Jeopardy!
Information systems do NOT play a vital role in __________.
(D. All of the above) A. capturing and storing process data B. executing business processes C. monitoring process performance
ORION Ch 2: Organizational Strategy, Competitive Advantage and Information Systems
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Effectiveness focuses on doing the right things.
False ***
Which of the following is a negative societal effect associated with the increased use of information technology?
IT can place employees on constant call.
Jason works at a marketing company that, over four years, has undergone some internal changes and implemented different BPI efforts accordingly. When Jason is asked to perform an analysis of the company's many BPI projects, he realizes that the system is scattered and unsupported by many employees. What would be a viable strategy to implement in Jason's case?
Jason should implement a BPM strategy to ensure consistency and integration of scattered efforts.
Which task would the human resources function in a company handle?
Manage employee pay and payroll.
The ITIL manager asks one of his analysts to give a presentation on business activity monitoring. A week later, during their homeroom meeting, the analyst states that business process management, or BPM, is a component of business activity monitoring and helps companies improve profitability by decreasing costs and increasing revenues. Is the analyst correct, and why?
No. Business activity monitoring is a component of business process management, not the other way around.
Chuck does underwater welding, working on boat hulls, propeller shafts, and rudders so that boats don't have to be put in a dry dock for certain repairs. He is worried about robots taking his business away and wants to hire a consultant to see if his fears are justified. The consultant states that he won't accept payment for that job because he already knows that robots won't be able to do specialized jobs like Chuck's for a very long time and that robots would have a hard time working under water, as well. Is the consultant correct? Why or why not?
No. Robots are already performing dangerous jobs like welding, and robots can perform in various environments, including under water.
There is a serious complaint to the company from a big customer. Peter handles it. When the customer sends the products back, Olga handles the matter. What processes are Pete and Olga MOST likely working with?
Pete and Olga both work with marketing business processes.
Business environment pressures can come from which of the following?
Political changes.
Christof is identifying the threat of new entrants into his organization's industry as well as the threat of substitute products and services. Christof is using
Porter's competitive forces model.
Sebastian's boss wants a pro and con list from him detailing some of the impacts of introducing IT to the end of their tea production line, specifically the part where the boxes of tea bags get sorted, put in cartons, and prepared for shipping. This would involve an automated system to sort the boxes, package the boxes into cartons, and send the cartons to the proper shipping areas, with computer controls along the way to direct the handling of different products. Of the following pro and con lists, which BEST describes the impact on employees of the IT changes they are considering, and why?
Pro: Replacing manual sorting and packaging with a computer-controlled system would allow the company to utilize workers in wheelchairs to operate the computers. Con: The repetitive task of typing at the control computers would cause repetitive strain industries.
What are 2 IT components in CBIS?
Procedures and Software.
Rodger's organization has instituted a new BYOD policy. Which of the following is the MOST likely result of this new policy?
Proprietary organizational information will not be as secure.
Reese is a project manager who is trying to figure out more effective support activities in his business, according to Porter's value chain. He sees room for improvement in areas such as funding and subcontracting, the Web portal and the intranet, order processing, and accounting. His co-worker, Judy, points out to him that one of these areas is not a concern for his analysis. Is she correct? If so, which area should not be part of Reese's analysis?
Yes, she is correct; order processing is an example of an outbound logistical primary activity.
Fizzyfruit is the main competitor to the fruit juice-based soda Naturefizz. The people behind Naturefizz want to gain an edge over their main competitor, and they come up with the idea to launch a new type of drink containing half fruit, half pure cane sugar, and no caffeine. They call this drink Nature's Half & Half. Connected to this launch, Naturefizz also introduces a sparkling water with fruit juice, called Nature Sparkle, and at the same time the company re-vamps the cans on its old trademark, Naturefizz. Would the strategy of Naturefizz have a valid chance of success?
Yes. It is a classical innovation strategy, with introductions of new products and adding new features to existing products.
Hoping to gain a Fortune 500 client in its portfolio, a consulting firm is sending you to give a presentation on support activities within the healthcare sector. Of the four following presentations, which would be BEST suited for this company?
a presentation surrounding product and technology development, product and process design, computer-aided design, and computer-aided design systems
Shirley travels extensively for her company and telecommutes to work from her destinations. Because she isn't home much, she purchased a Roomba vacuum from iRobot to minimize how much time she has to spend cleaning when she is home. This illustrates the use of
a quasi-autonomous device.
Managing cash receipts involves which functional area of a business?
accounting
The lack of understanding between the repair technicians and the computer department in a car repair business could hinder the company when
aligning IT and business functions.
Derek is using process simulation software to estimate a process performance for his company. What phase in the BPI process is he working in?
analysis phase
How should decisions in a process map be drawn?
as diamonds
Describing a process and looking at its inputs and outputs would come __________ analyzing the process to find out if it is running well.
before
Companies like _______ and _________ had software used against them by competitors.
borders, blockbuster
________ is a good implementation to use in ______ because it helps employees understand interactions among people in the process.
bpi, bpm
_____ are typically used with a data warehouse and enable users to perform their own data analysis, while ______ attempt to duplicate the analysis capabilities of humans within a specific domain.
business intelligent systems, Expert Systems.
Your boss has asked you to implement a non-disruptive and incremental approach to ensure business process excellence. What kind of strategy should you be implementing, and why?
business process improvement, since it is designed to be incremental in nature and used to organize work around business processes rather than individual tasks
Dustin writes and publishes horror stories directly to e-readers via Amazon and other online stores, where readers can buy his fiction with just a few clicks. What type of response to various market pressures is Dustin's career?
e-commerce
A(n) ____________ system could help a doctor make decisions about patient diagnoses.
expert
The Internet reduces the barriers of entry for new competitors in an established industry.
false
Thomas Friedman defines four eras of globalization.
false
TPS stands for Transfer Processing Systems?
false. Transaction Processing Systems
Jonathan, a market analyst, is consulting a beauty product company on the best way to gain more customers. He advises the company to refine the scientific part of its advertising, stating that this is a classic example of market pressures, and that it is due to
increased expectations with more customer knowledge.
A company's annual sales report would go to a(n) _______ customer of the company.
internal
An executive decision, as opposed to a low-level manager's decision, would be to
introduce new product line
An executive dashboard ___________, while a business intelligence system
is tailored to the IT needs of executives; is primarily for middle managers and knowledge workers.
Mega Manufacturing decided to go with a traditional industrial robot MOST likely because
it can do a specific repetitive task very well.
Margaret works in a virtual office and can log into her company's system any time of day from anywhere as long as she works her set number of hours per day. This is an example of
it expanding
Which items are inputs to a business process?
materials, services, information
Operational effectiveness exists when a company
performs similar tasks better than its competitors.
Which is an example of a cross-functional business process?
procurement
What types of devices would MOST likely be found in the hallways of hospitals?
quasi-autonomous
Janet Seymour works for an existing major software company handling on-site video storage for movie production companies. Which type of industry disruptor should she be most concerned about, and why?
software industry disruptive technologies, because cloud products and other SaaS products threaten her on-site storage systems
When customers have limited choices, there is little bargaining power with
suppliers
