CIS101 Chapter 9

An international package shipping company like FedEx needs to be able to track the location of every package at every stage in the process, from pick-up to delivery.​ Which specific type of software would be useful in this situation? a) ​business rule management b) enterprise search c) ​knowledge management d) ​none of these answers

B

Executives at Southwestern Construction have noticed that the company's construction team in the Phoenix office is more efficient with its resources than the other teams in the Las Vegas, Salt Lake, and Santa Fe offices. They decide to construct a knowledge management system that will allow the Phoenix team's methods to be shared with the other three offices. Which general benefit are they hoping to gain from this new system?​ a) ​fostering innovation through a free flow of ideas b) ​leveraging the expertise of people across the organization c) ​capturing the expertise of key individuals d) ​all of these answers

B

Kelly has just been hired as a server at a seafood restaurant. Since this is her first job as a server, her manager has instructed her to follow Mark, an experienced server, for an entire shift to learn how to do the job. Kelly is: _______. a) ​mimicing b) shadowing c) ​observing d) ​copying

B

You joined an agriculture business as an Assistant Marketing Manager and you are full of ideas on how to improve sales. When you voiced your thoughts to your boss, she mentions "do not reinvent the wheel". It means _______. a) currently there is not adequate budget to explore new ideas b) before starting any new project, try to build on expertise and knowledge of others in the organization c) ​do not bring new ideas, since this is an old company d) the wheels of innovation have already been created in the organization

B

_____ is a mathematical theory for developing strategies that maximize gains and minimize losses while adhering to a given set of rules and constraints. a) Chainstore paradox b) Game theory c) Bioinformatics d) Parrondo's paradox

B

_____ knowledge is hard to measure and document and typically is not objective or formalized. a) Technical b) Tacit c) Explicit d) Shared

B

An expert system's knowledge acquisition facility serves as an interface between _____. a) the end users and the inference engine b) the inference engine and the knowledge base c) the experts and the knowledge base d) the inference engine and the explanation facility

C

The _____ allows an expert system user to understand how the system arrived at its results. a) knowledge base b) inference engine c) explanation facility d) knowledge acquisition facility

C

_____ has the potential to superimpose digital data over real photos so that GPS maps can be combined with real pictures of stores and streets to help people locate their position. a) Immersive virtual reality b) Location reality c) Augmented reality d) Telepresence

C

A _____ is a conditional statement that links conditions to actions or outcomes. a) simulation b) genetic algorithm c) case d) rule

D

A _____ is a group of people with common interests who come together to create, store, and share knowledge of a specific topic. a) professional learning community (PLC) b) social network c) personal network d) community of practice (COP)

D

A genetic algorithm is an approach to solving problems based on the _____. a) Complementarity Principle b) Compton Effect c) theory of relativity d) theory of evolution

D

In an expert system, the _____ is the component that delivers the expert advice. a) knowledge acquisition facility b) explanation facility c) user interface d) inference engine

D

The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses. a) user interface b) data warehouse c) inference engine d) knowledge base

D

The haptic interface relays the sense of _____ in the virtual world. a) sight b) smell c) sound d) touch

D

When video files are played while being downloaded from the Internet, it is called _____. a) video compression b) file conversion c) virtual reality d) streaming video

D

Which of the following is NOT one of the factors that have caused many organizations to establish knowledge management programs?​ a) ​globalization b) ​emergence of new information technologies c) ​expansion of the services sector d) ​economic fluctuations

D

_____ is a wide range of adaptive and rehabilitative devices to help people with disabilities perform tasks that they were formerly unable to accomplish or had great difficulty accomplishing. a) Forensics software b) Virtual reality c) Bioinformatics d) Assistive technology

D

(True or False) Many organizations actively attempt to convert explicit knowledge to tacit knowledge.

False

(True or False) Suppose you have an accounting background and you are considered an expert in the field of discovering errors in electronic spreadsheets. You are considered a knowledge engineer if you are part of a team that is developing an expert system to discover errors in spreadsheets

False

(True or False) While gathering requirements for a system that assists tech support people, you create a list of conditions and the recommended responses. This list of conditions and responses can form the basis of a knowledge-base for a robotics system.

False

(True or False) A neural network relies on massively parallel processing to enable a computer to simulate the function of a human brain.

True

(True or False) A perceptive system allows a machine to approximate the way a person sees, hears, and feels objects.

True

(True or False) Although computers excel at numerical calculations, they are not as good at dealing with symbols and three-dimensional objects.

True

(True or False) Bioinformatics has been used to help map the human genome and conduct research on biological organisms.

True

(True or False) Expert system shells lessen the burden of programming, allowing nonprogrammers to develop and benefit from the use of expert systems.

True

(True or False) Expert systems, robotics, vision systems, natural language processing, learning systems, and neural networks are all part of the broad field of artificial intelligence.

True

(True or False) Learning systems allow a computer to change how it reacts to situations based on the feedback it receives.

True

(True or False) Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.

True

(True or False) The overall purpose of an inference engine is to seek information and relationships from the knowledge base and to provide answers, predictions, and suggestions similar to the way a human expert would.

True

(True or False) To avoid potential bottlenecks and delays in accurately applying and implementing changes​ in business rules, many organizations use business rule management software.

True

(True or False) Vision systems include hardware and software that permit computers to capture, store, and process visual images.

True