Cisco netacad

A technician is trying to determine where a network cable terminates in the wiring closet. What tool is best suited for this task?

Toner probe

What are three common input devices found on laptops?

Touchpad, fingerprint reader, and web camera

A technician is troubleshooting a network where it is suspected that a defective node in the network path is causing packets to a dropped. The technician only has the IP address of the endpoint device and does not have any details of the intermediate devices. What command can the technician use to detect the faulty node?

Tracert

A technician is tasked with connecting a printer directly to the network and making it accessible to all staff in the general vicinity. What type of network cable is most likely used to connect the printer?

Twisted-pair

Which technology allows a user to securely access a company LAN across a public network

VPN

Which type of security threat can be transferred through email and is used to gain sensitive information by recording the keystrokes of the email recipient?

Virus

Which wireless security mode supports government grade security and offers both personal and enterprise authentication?

WPA2

When a dual core CPU with Hyper-Threading features is installed on a motherboard, how many instructions can the CPU simultaneously process?

4

How should a hard drive be partitioned to support a windows 7 installation over a network?

A FAT 32 partition of at least 5 GB must be created

A technician wishes to secure the network authentication for all remote users. Which security technology uses radio communication with a computer before accepting a username and password?

A key fob

On which two occasions is it most likely that a technician will have to perform a clean operating system install if a backup has not been performed?

A new replacement hard drive is installed in a computer and the existing operating system is corrupt

A technician needs to add a new wireless device to a small WLAN. The WLAN is a mixture of old and newer 802.11b and 802.11g devices. What choice for the new device would provide the most interoperability for present and future growth?

Add a new 802.11n device

Which two elements should typically be included in a computer security policy

An acceptable computer usage statement for organization AND requirements for data to remain confidential on a network

What precaution should a technician take when checking a thermal printer that suddenly stops functioning?

Avoid the thermal head, which can become hot

What determines to which device the computer searches first to locate boot files?

BIOS boot sequence option

When a windows XP has completed the POST for each adapter card that has BIOS, what is the next step in the sequence?

BIOS reads the MBR.

A new technician has joined the IT team and is about to service a heavy printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area?

Bend your knees to use the strength in your legs to lift the printer.

A technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?

Bios

A customer reports that after booting a windows vista computer with a CD and running antivirus software to remove a boot sector virus, the computer fails to boot from the hard disk. What should the technician do to try to solve the problem?

Boot the computer from the vista installation media and select repair your computer from the install windows screen.

A user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?

Boot to last known configuration

A technician is replacing a failing keyboard on a laptop computer. After the installation, the technician finds that none of the keys on the keyboard are working. What should the technician do next?

Check if the cable is properly connected

Which two pieces of software are included with most new printers and are installed by the user?

Configuration software and a printer driver

Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network?

Configuring MAC address filtering and disabling SSID broadcasts

A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?

Consult the service manual for the laptop

A technician is attempting to install an application that is not supported by the Windows XP operating system on the PC. How can the technician make this application run on the PC?

Create a virtual machine with an operating system that supports the application.

Which two actions must be performed before installing RAM into a laptop?

Disconnect AC power and remove battery

A technician has repaired a failing laser printer that was not able to pull the paper from the input tray. After installing the replacement parts, the technician tested the printer with a test page and everything worked as expected. Which would be the next step in the trouble shooting process?

Document any components that were used in repair

A business is concerned that computers are susceptible to malware infection. Which two actions will help solve this problem?

Enable real-time spyware and virus scanning and enable automatic antivirus and antispyware software updates

Which measure can help control RFI effects on wireless networks?

Ensure the network is on a different frequency than the offending source.

A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?

Ethernet and star

What are three benefits of preventative maintenance?

Extension of life of components, improvement in data protection, reduction in the number of equipment failures.

A network administrator has a user that is changing the rights to files in a folder for other users. What rights does the administrator need to remove from the user?

Full control

Which three components are typically found in a laser printer repair kit?

Fuser assembly, pickup rollers, and transfer rollers

Hard drives in a grocery warehouse keep failing because of the adverse warehouse equipment. What would be a possible solution for this high failure rate?

Install an SDD drive in each computer

What is a characteristic of the Android operating system?

It allows the user to change it's source code.

Which is an accurate description of asymmetric encryption technology?

It is a public encryption process that uses a public and private key pair to encrypt/decrypt data

A support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Which statement describes the rules the trainer should be teaching?

Learn the name if the customer and creat a relationship with the customer.

What category of technician uses remote access software to update a computer belonging to a customer?

Level two technicians

A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?

Make the users members of a group called Back up operators

Which type of connector is used to connect devices such as optical drives and hard drives?

Molex

At which TCP/IP model layer would the MAC address be found

Network access

A technician recently implemented security on a new computer used by a web-based program developer. Initially the computer was allowed to access a number of programs over the network, but now the developer has found that new programs cannot be accessed. Which firewall setting should the technician apply to allow new programs while also keeping the computer secure?

Notify the user when windows firewall blocks a program

Which port is only used for input?

PS/2

Which software installation method is used when a customer uses google play from a mobile device?

Pull

A user notices that some of the programs that are installed before upgrading to windows 7 no longer function properly. What can the user do to fix this problem?

Reinstall the programs in compatibility mode

A customer used the Convert utility to take advantage of NTFS security features. The customer later discovered that the applications on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files were missing. What should the customer do next?

Restore the data files that were backed up in preparation for the conversion.

Which two memory types are installed using DIMM slots?

SDRAMM and DDR SDRAMM

A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

Signal to the colleague to wait.

Employees at the financial department have reported that an unknown technician has been asking questions about the network. What type of attack might the employees be observing?

Social engineering

A network administrator has been informed about a problem with a network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired?

Stop the print spooler

A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. The technician thinks that the CMOS battery is losing the charge. What would be the next step in the troubleshooting process?

Test the theory to determine the cause

A customer reports poor telephone communications when using a copper telephone line that has a DSL service. What is the most likely cause of the problem?

The DSL filter is faulty or not connected.

What component used the greatest amount of power on most mobile devices?

The LCD screen

A technician is troubleshooting a printer that prints unknown characters instead of the correct document. What are two probable causes for this?

The computer has an incorrect driver installed OR the printer has a lose data cable

A technician installed a network adapter in a computer and wants to test network connectivity. The Ping command can only receive responses from a local workstation. What could be causing this problem?

The default gateway is not set

A client has provided a 4 GB SODIMM module to a technician to perform a memory upgrade on a station, but the technician is having problems installing it. What is a probably cause for this?

The module is incompatible with the workstation

What are two reasons why static IP addressing would be configured instead of DHCP when setting up a wireless network?

The network has relatively few wireless devices or specific security polices can be applied to static IP addresses.

Which factor should be considered when selecting cooling fans for a PC case?

The number of installed adapter cards

Which statement correctly describes the cancellation effect?

The signals in wires in each twisted pair circuit create magnetic fields and cancel each other out

A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?

The technician interrupted a number of times to ask questions.