CIT 111 - Final Exam

What types of physical drives does Windows disable defragmenting, but provides another method of optimization? a. Virtual drives b. Foreign drives c. Solid-state drives d. Magnetic hard drive

. Solid-state drives

Manuel is working on a project in Visual Studio. He wants to keep this program showing on the entire desktop, but he also needs to have several other applications open so that he can research the project. ​ What feature in Windows 10 will allow Manuel to view Visual Studio on the full desktop and have other applications open at the same time? a. PowerShell b. Snap Assist c. Live tiles d. Task View

Task View

John is trying to find everything on his computer associated with a new application that he downloaded. Is it true or false that when using the search box in Windows 10, you can search for an app or a file or search for its name on the web? True False

True

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started? a. BIOS/UEFI setup b. Device driver c. Control Panel d. Kernel

a. BIOS/UEFI setup

George is working onsite at a client's desk. The client's phone rings during George's visit, and the client explains that she must take the call. What should George do in this situation? a. Excuse himself and check back when the call is complete. b. Leave and go to another client. c. Explain he does not have time to wait. d. Stay and work on the computer during the phone call.

a. Excuse himself and check back when the call is complete.

Which of the following is used to uniquely identify a computer on a network? a. IP address b. Network ID c. Microsoft ID d. Serial number

a. IP address

Where should a user disable virus protection settings that might prevent the boot area of the hard drive from being altered? a. BIOS/UEFI setup b. Device Manager c. Start menu d. Control Panel

a. BIOS/UEFI setup

Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card. What should Jerry do when dealing with the client? (Select all that apply.) a. Compliment the client on his knowledge. b. Check the simple things first to make sure you do not miss anything. c. Use computer jargon when talking with the client. d. Explain that you are certified and don't need his help. e. Ask the client to backtrack to see what things he tried in order to fix the computer.

a. Compliment the client on his knowledge. b. Check the simple things first to make sure you do not miss anything. e. Ask the client to backtrack to see what things he tried in order to fix the computer.

You can use what utility to convert two or more basic disks to dynamic disks? a. Disk Management b. Disk Config c. System Management d. Windows Management

a. Disk Management

Kendra, a user, would like to share her serial printer that has no networking connectivity with the other users in her small office. Which of the following would be the best choice for providing this functionality with the least effort and cost to the user? a. Enable print sharing on the computer. b. Update the current print drivers. c. Install an integrated print server. d. Enable print sharing on the printer.

a. Enable print sharing on the computer.

George is working onsite at a client's desk. The client's phone rings during George's visit, and the client explains that she must take the call. What should George do in this situation? a. Excuse himself and check back when the call is complete. b. Leave and go to another client. c. Explain he does not have time to wait. d. Stay and work on the computer during the phone call.

a. Excuse himself and check back when the call is complete.

Which of the following tools are available in Windows 10 for backing up user data or complete system images? (Select TWO.) a. File History b. Backup and Restore c. System Protection d. Custom refresh image e. Restore points

a. File History b. Backup and Restore

A small company has hired you to take over its IT needs. The company currently has seven on-site employees and 12 remote employees working from their homes and is looking to hire an additional 20 employees in the next six to eight months. The owners of the company are asking you to obtain a business service that will meet the needs of the current staff as well as scale up when the company grows. The service must provide adequate and scalable computing power and storage. Which cloud service model should you implement? a. IaaS b. SaaS c. XaaS d. PaaS

a. IaaS

During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times. ​ What should you do when you realize you understand the problem? a. Interrupt the client so that you can get to work right away. b. Ignore what the client is saying and get to work. c. Actively listen to the client until he finishes explaining the problem. d. While the client is explaining the problem, start looking up the fix for the problem on your phone.

a. Interrupt the client so that you can get to work right away.

How often does Windows automatically de fragment a hard drive or trim a solid-state drive? a. Once a week b. Once a day c. Once an hour d. Once a month

a. Once a week

A technician is using a network-attached desktop computer with a Type 2 hypervisor to run two VMs. One of the VMs is infected with multiple worms and other forms of known malware. The second VM is a clean installation of Windows. The technician has been tasked with logging the impact on the clean Windows VM when the infected VM attempts to infiltrate the clean VM through the network. a. Place both VMs on virtual NICs that are isolated from the company LAN. b. Encrypt each VM and the host OS using disk-based encryption. c. Disable the virtual network interface controller in each VM OS. d. Enable the software firewalls on each VM OS and on the host OS.

a. Place both VMs on virtual NICs that are isolated from the company LAN.

A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused. Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connection? a. RDP, port 3389 b. SSH, port 22 c. Telnet, port 23 d. DNS, port 53

a. RDP, port 3389

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services? a. SaaS b. Traditional c. PaaS d. IaaS

a. SaaS

What term refers to a major update release on Windows 7? a. Service pack b. System release c. Update pack d. Security update

a. Service pack

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons. What can Henry do about these corporate policy issues? a. Ignore the security problems. b. Confront the employees about the issue. c. Train the employees on why these issues are security concerns. d. Wait until he returns to his office and inform his supervisor.

c. Train the employees on why these issues are security concerns.

Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with. ​ What advice can you give Lane for dealing with this difficult client? (Select all that apply.) a. Just ignore her and get to work on the computer. b. When talking with her, use clarifying statements to show her you understand the problem. c. Try not to argue with her or be defensive. d. Don't dismiss what she says the problem might be

c. Try not to argue with her or be defensive. d. Don't dismiss what she says the problem might be

Mary's company has asked her to research new computers. The company wants to provide workers with minimal computers that have an operating system and a browser that will allow the workers to connect to a server. The server will do most of the necessary processing. a. Thin client b. Thick client c. Zero client d. Virtual client

a. Thin client

A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis. Which of the following Storage Spaces features describes this functionality without the need to also reconfigure the available space to users? a. Thin provisioning b. Resiliency c. Two-way mirror d. Parity e. Three-way mirror

a. Thin provisioning

A customer is looking to replace three aging network servers that are not able to keep up with the growing demand of the company's users. The customer would also like to add three additional servers to provide on-site DNS, intranet, and file services. A technician is recommending a bare metal hypervisor as the best solution for this customer. a. Type 1 hypervisor installed directly on server hardware b. Type 2 hypervisor installed on a Windows or Linux host OS. c. Hosted hypervisor installed as an application. d. Type 2 hypervisor installed directly on server hardware.

a. Type 1 hypervisor installed directly on server hardware

A company needs a way to convert 10 years of shipping records currently on paper into files that can be saved to its private cloud storage a. Use a dedicated, network-attached laser printer with a Gigabit Ethernet connection . b. Use a dedicated flatbed scanner that is connected to a workstation via USB 3.0. c. Use a dedicated ADF scanner connected to either a workstation or the LAN. d. Use the flatbed scanner on a multifunction device connected to a workstation's USB port.

c. Use a dedicated ADF scanner connected to either a workstation or the LAN.

What is it called when a partition is formatted with a file system and assigned a drive letter? a. Operating system b. Product key c. Volume d. Path

c. Volume

Molly, a technician, has been tasked with researching an emulator for the software developers to test cross-platform applications on various PCs and a variety of mobile devices. a. Verify the hypervisor software supports the emulator needed for testing. b. Verify the emulator supports NAT and bridged network connections. c. Verify the emulator supports a virtual processor. d. Verify the emulator supports virtual RAM. e. Verify the system requirements of the hypervisor.

a. Verify the hypervisor software supports the emulator needed for testing. e. Verify the system requirements of the hypervisor.

If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re-formatted during the install, where will the files from the old installation be? a. Windows b. Program Files (saved) c. Windows.old d. system32

c. Windows.old

William's supervisor wants to create a test lab at the company in order to test Windows 10 updates. He has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed. What will William use to install Hyper-V in Windows 10? a. Windows features b. Windows installation disk c. Windows Store d. Microsoft website

a. Windows features

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications. What is this area called in Windows 10? a. Control Panel b. Action Center c. Cortana d. Task View

b. Action Center

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications. ​ What is this area called in Windows 10? a. Control Panel b. Action Center c. Cortana d. Task View

b. Action Center

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi? a. File name b. File extension c. File path d. File version

b. File extension

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi? a. File name b. File extension c. File path d. File version

b. File extension

When working with customers, you should always try to keep a positive attitude. Why is it important to maintain a positive attitude when working with customers? a. Helps the customer feel confident you can fix the problem. b. Helps to establish a good customer relationship. c. Helps you to be more reliable. d. Shows that you have the knowledge needed to fix the problem

b. Helps to establish a good customer relationship.

What type of storage drive contains spinning platters? a. Optical hard drives b. Magnetic hard disk drives c. Floppy disk drives d. Solid-state drives

b. Magnetic hard disk drives

What type of software is used to control a computer? a. Interface b. Operating system c. Utility d. Application

b. Operating system

What is it called when software is used to simulate the hardware of a physical computer? a. Windows Run as Administrator b. Virtual machine c. Dual boot d. Compatibility mode

b. Virtual machine

What type of OS should you install for best performance when you have enough RAM? a. 8-bit b. 64-bit c. 16-bit d. 32-bit

b. 64-bit

Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card. What should Jerry do when dealing with the client? (Select all that apply.) a. Compliment the client on his knowledge. b. Check the simple things first to make sure you do not miss anything. c. Use computer jargon when talking with the client . d. Explain that you are certified and don't need his help. e. Ask the client to backtrack to see what things he tried in order to fix the computer.

b. Check the simple things first to make sure you do not miss anything. e. Ask the client to backtrack to see what things he tried in order to fix the computer.

A technician wants to use a hosted virtual machine to provide shared files and folders on the company LAN. Which of the following will provide the necessary network connection for the VM? a. Disable the physical NIC and enable the virtual NIC. b. Connect the virtual NIC to the host's physical NIC. c. Disable the virtual NIC and enable the physical NIC. d. Isolate the virtual NIC on its own network subnet.

b. Connect the virtual NIC to the host's physical NIC.

Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows? a. Assign drive letters to each of the separate disks. b. Convert basic disks to dynamic disks. c. Shrink each disk volume to an equal size. d. Format the separate disks using the NTFS file system.

b. Convert basic disks to dynamic disks.

If you enter a command, what three key presses can you use to terminate its execution before it is finished? a. Ctrl+C b. Ctrl+Break c. Ctrl+End d. Ctrl+Pause e. Ctrl+C

b. Ctrl+Break d. Ctrl+Pause e. Ctrl+C

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer. What should Sara do when working with the inexperienced customer? (Select all that apply.) a. Use technical jargon to teach the customer how to understand technicians. b. Keep a positive attitude. c. Explain that because of her inexperience, the customer should not try to install the printer. d. Frequently ask the customer what she sees on the screen. e. Avoid asking the customer to take steps that might destroy files or settings.

b. Keep a positive attitude. d. Frequently ask the customer what she sees on the screen. e. Avoid asking the customer to take steps that might destroy files or settings.

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer. What should Sara do when working with the inexperienced customer? (Select all that apply.) a. Use technical jargon to teach the customer how to understand technicians. b. Keep a positive attitude. c. Explain that because of her inexperience, the customer should not try to install the printer. d. Frequently ask the customer what she sees on the screen. e. Avoid asking the customer to take steps that might destroy files or settings.

b. Keep a positive attitude. d. Frequently ask the customer what she sees on the screen. e. Avoid asking the customer to take steps that might destroy files or settings.

A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions. Which of the following will support these requirements? a. FAT32 b. NTFS c. NFS d. exFAT e. CDFS

b. NTFS

A company is hiring several remote employees who will be working primarily from their homes but will need to come into the office once a month. The company is providing the workers with laptop computers and wants a way for them to access their email account whether they are at home, on the road, or in the office. a. Private cloud model b. Off-site email application c. Virtual desktop infrastructure d. Internal shared resource

b. Off-site email application

Restore points are created at regular intervals and just before you install software or hardware by what utility? a. System Restoration b. System Protection c. System Activation d. System Prevention

b. System Protection

Scott has just completed installing Windows 8.1 and needs to install several applications on the computer before returning it to his client. What should Scott check prior to installing the applications? (Select all that apply.) a. Network status b. System requirements c. CPU priority d. Hard drive space

b. System requirements d. Hard drive space

A user is attempting to format a 4 TB HDD using NTFS but only has the option to format the disk with a size of approximately 2 TB. What is the most likely reason the user is unable to format the disk to its full capacity? a. NTFS only supports up to 2.2 TB volume sizes. b. The disk is using the MBR partitioning scheme. c. The disk is using the GUID partitioning scheme. d. The user chose a primary partition instead of extended partition.

b. The disk is using the MBR partitioning scheme.

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons. What can Henry do about these corporate policy issues? a. Ignore the security problems. b. Confront the employees about the issue. c. Train the employees on why these issues are security concerns. d. Wait until he returns to his office and inform his supervisor.

c. Train the employees on why these issues are security concerns.

A technician is troubleshooting a Windows 10 x64 desktop system with a Type 2 hypervisor that is hosting four VMs that must be run simultaneously. The technician suspects the sluggish performance is due to insufficient physical RAM in the host computer and has disabled dynamic RAM allocation in the hypervisor. Assuming each operating system installed requires 2GB of RAM, what is the minimum amount of physical RAM that will need to be installed in the host system to meet the requirements of this scenario? a. 2048MB b. 12288MB c. 10240MB d. 4096MB e. 8192MB

c. 10240MB

If using a dual or multiboot configuration, what screen appears during the boot sequence? a. Secure Boot OS page b. Multi-Windows Login screen c. Boot loader menu d. OS select BIOS screen

c. Boot loader menu

A company is utilizing servers, data storage, data backup, and software development platforms over an Internet connection. a. Internal shared resources b. Client-side virtualization c. Cloud computing d. Thick client computing

c. Cloud computing

If you wish to install a new OS without disturbing the old one so that you can boot to either OS, what type of boot setup should you create? a. Cross b. Selective c. Dual d. Controlled

c. Dual

Henry wants to build a computer that will allow him to run a hypervisor program. What does Henry not need on his computer? a. Hard drives with large storage capacity b. Maximum amount of RAM motherboard can accept c. High-end video card d. High-end processor with multiple cores

c. High-end video card

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain. a. Laser b. Inkjet c. Impact d. Thermal transfer

c. Impact

A software developer is testing an application on a Windows 10 desktop computer and needs to perform testing of this same application on Windows 7, Windows 8.1, and Linux operating systems. Due to company policy, the developer must use her existing computer and must be disconnected from the company network while performing these tests. Which of the following will best meet these requirements while providing the developer the same level of usability she is accustomed to? a. Boot a Type 1 hypervisor from a flash drive and create the Windows VMs and a Linux VM. b. Install a Type 1 hypervisor and create a Windows 10 VM and the remaining VMs. c. Install a Type 2 hypervisor and create the Windows VMs and a Linux VM. d. Create a multi-boot system using Windows 10, Windows 8.1, and Windows 7 and then create a Linux VM.

c. Install a Type 2 hypervisor and create the Windows VMs and a Linux VM.

Tracy has completed installing Windows 7 on a computer and is ready to install a printer. Tracy attaches the printer to the computer and a message pops up that a new device is being installed. When the process is done, she tries to locate the printer, but the printer is not available. What can Tracy do to use the printer? a. Turn the printer off and on again. b. Check UEFI/BIOS to make sure printing is enabled. c. Install the driver from the manufacturer's website. d. Check the printer cable.

c. Install the driver from the manufacturer's website.

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general. What should Derek do to defuse the situation? a. Defend the IT department. b. Call the supervisor and ask for help with the customer. c. Let the customer vent and then restart the conversation. d. Hang up the phone.

c. Let the customer vent and then restart the conversation

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general a. Defend the IT department. b. Call the supervisor and ask for help with the customer. c. Let the customer vent and then restart the conversation. d. Hang up the pho

c. Let the customer vent and then restart the conversation.

A customer has contacted you to help him alleviate the large amount of time and effort that goes into adding and removing users who require access to a business productivity suite. The suite of applications includes word processing, spreadsheet, presentation, and email. Each time an employee is hired, a technician spends over an hour preparing a computer for the user. Likewise, when an employee leaves the company, a technician spends an hour decommissioning the computer. What aspect of cloud computing will be most beneficial in reducing a technician's time and effort while still giving the technician the ability to create and delete user accounts? a. Hybrid cloud b. Measured service c. On-demand d. Metered service

c. On-demand

A small bank with several regional branches is searching for a solution to consolidate its business services into a single site with centralized management. The service should provide secure resources for use by the bank, and these resources must be isolated from any other organization using the same service provider. a. Community cloud b. Public cloud c. Private cloud d. Hybrid cloud

c. Private cloud

What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load? a. UEFI Defender b. BitLocker c. Secure Boot d. Execute Disable Bit

c. Secure Boot

Which of the following is not considered good customer service? (Select all that apply.) a. Meet expectations. b. Follow up with the customer. c. Meet timelines, and if not possible, explain why. d. Disclose the experience on social media. e. Avoid distractions. f. Be on time.

d. Disclose the experience on social media.

Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer. ​ What should Patrick have done to avoid this situation? a. Not been distracted by text messages while working on the computer. b. Actively listened to the user. c. Provided proper documentation on the service provided. d. Offered the user different repair option

d. Offered the user different repair option

Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer. ​ What should Patrick have done to avoid this situation? a. Not been distracted by text messages while working on the computer. b. Actively listened to the user. c. Provided proper documentation on the service provided. d. Offered the user different repair options.

d. Offered the user different repair options.

What is a snapshot of the system settings and configuration called? a. Restore unit b. Rollback point c. Rollback unit d. Restore point

d. Restore point

In Windows 10, you can find this user-friendly interface to access numerous Windows settings? What is the name of this user-friendly interface? a. Computer Management console b. Control Panel c. Administrative Tools d. Settings app

d. Settings app

A user wants to make sure he can quickly restore his computer after a drive failure to the state it was in when Windows and all its apps were initially installed. a. Restore points b. File History backup c. System Restore d. System image backup

d. System image backup

If a storage pool is configured as if it has more virtual storage than the physical drives actually offer, what feature is being used? a. Thick provisioning b. Lazy zeroing c. Implicit zeroing d. Thin provisioning

d. Thin provisioning

What command creates a subdirectory under a directory? a. rd b. makedir c. cd d. md

d. md

Penny is setting up computers at a local nonprofit organization. The computers were donated by a company that was upgrading to new computers. Penny must decide whether to use a 32-bit or 64-bit version of Windows 8.1. What hardware on the computers should Penny check? (Select all that apply.) a. Processor b. Network card c. RAM d. Video card e. Hard drive f. Motherboard

e. Hard drive a. Processor c. RAM

Which of the following Windows commands will delete the files and directories at the destination location that no longer exist at the source location? a. xcopy /y b. robocopy /purge c. format /q d. copy /v

b. robocopy /purge

A help desk technician needs to run virtual machines on her laptop computer for several upcoming training sessions. Which of the following must be completed before she can use virtualization on her laptop? a. Download and flash the laptop computer's UEFI. b. Enable virtualization support in the laptop's UEFI. c. Upgrade the Windows operating system. d. Add additional RAM to the laptop computer.

b. Enable virtualization support in the laptop's UEFI.

During your service call at the residence of a customer, you discover you will need a part that you don't currently have. What should you do in this case? a. Leave and get the part and come back. b. Explain the situation and give the customer options on how to order the part and when you will return to complete the repair. c. Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer. d. Tell the customer to purchase the part and call when she receives it.er.

b. Explain the situation and give the customer options on how to order the part and when you will return to complete the repair

During your service call at the residence of a customer, you discover you will need a part that you don't currently have. What should you do in this case? a. Leave and get the part and come back. b. Explain the situation and give the customer options on how to order the part and when you will return to complete the repair. c. Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer. d. Tell the customer to purchase the part and call when she receives it.

b. Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.

You are planning to install Windows 10 on your computer and must decide which file system to use on the hard drive. What files systems are available in Windows 10 for a local hard drive? (Select all that apply.) a. exFAT b. FAT32 c. CDFS d. ext4 e. NTFS f. HFS

b. FAT32 e. NTFS

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. a. Erasure lamps b. Fuser unit c. Inked ribbon d. Primary corona e. Cleaning blade

b. Fuser unit

What two methods are available for Windows to use to partition a drive? a. UEFI b. GPT c. MBR d. exFAT

b. GPT c. MBR

When working with customers, you should always try to keep a positive attitude. Why is it important to maintain a positive attitude when working with customers? a. Helps the customer feel confident you can fix the problem. b. Helps to establish a good customer relationship. c. Helps you to be more reliable. d. Shows that you have the knowledge needed to fix the problem.

b. Helps to establish a good customer relationship.

A user is unable to install virtualization software on a Windows 8.1 computer. The user verified the host has sufficient RAM, plenty of available free disk space, and a multicore processor. Which of the following is the most likely cause for this behavior? a. The user does not have a valid product license key. b. The motherboard does not support hardware-assisted virtualization. c. Windows 8.1 does not support Type 2 hypervisors. d. The system is incompatible with Type 1 hypervisors.

b. The motherboard does not support hardware-assisted virtualization.

Which products are considered to be hypervisors? a. VMVisor b. VirtualBox c. VMware Player d. Virtual PC e. Client Hyper-V

b. VirtualBox e. Client Hyper-V

Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with. ​ What advice can you give Lane for dealing with this difficult client? (Select all that apply.) a. Just ignore her and get to work on the computer. b. When talking with her, use clarifying statements to show her you understand the problem. c. Try not to argue with her or be defensive. d. Don't dismiss what she says the problem might be.

b. When talking with her, use clarifying statements to show her you understand the problem. c. Try not to argue with her or be defensive. d. Don't dismiss what she says the problem might b

In order to ensure drive health, what command should you use to search for a repair file system error? a. Optimize b. chkdsk c. Analyze d. defrag

b. chkdsk

What command should you use to rearrange parts of files on the drive so they are contiguous? a. format b. defrag c. chkdsk d. shutdown

b. defrag

A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc. ​ What command would perform this function? a. dir *.doc b. cd.. c. dir e:\*.doc /s d. dir e:\*.doc /p

c. dir e:\*.doc /s

Isaac was assigned to work on a computer in his company's R&D department. While working on the system, Isaac received several text messages and emails from his coworkers about another issue in the data center. Isaac answered the text messages as they came in and finished working on the computer system in the R&D department. The next day Isaac was called into his supervisor's office. His supervisor told him that he received a complaint that Isaac was on his phone instead of working on the problem with the computer. ​ What should Isaac have done differently to avoid this complaint? a. Provided proper documentation. b. Clarified with the client the nature of the problem. c. Made sure he was culturally sensitive. d. Avoided distractions.

d. Avoided distractions

Which of the following is not considered good customer service? (Select all that apply.) a. Meet expectations. b. Follow up with the customer. c. Meet timelines, and if not possible, explain why. d. Disclose the experience on social media. e. Avoid distractions. f. Be on time.

d. Disclose the experience on social media.

In Windows 10, you can find this user-friendly interface to access numerous Windows settings? What is the name of this user-friendly interface? a. Computer Management console b. Control Panel c. Administrative Tools d. Settings app

d. Settings app

Manuel is working on a project in Visual Studio. He wants to keep this program showing on the entire desktop, but he also needs to have several other applications open so that he can research the project. ​ What feature in Windows 10 will allow Manuel to view Visual Studio on the full desktop and have other applications open at the same time? a. PowerShell b. Snap Assist c. Live tiles d. Task View

d. Task View

The Master Boot Record (MBR) method of partitioning hard drives is limited to what maximum size of drives? a. 1TB b. 4TB c. 1.2TB d. 2.2TB

d. 2.2TB

What is the maximum amount of memory supported by a 32-bit Windows operating system? a. 32GB b. 16GB c. 1GB d. 4GB

d. 4GB

What is the maximum amount of memory supported by a 32-bit Windows operating system? a. 32GB b. 16GB c. 1GB d. 4GB

d. 4GB

Richard has been called to the human resources department to repair a desktop computer. The woman using the computer is currently working on the company's payroll and wants to get her computer working quickly so that everyone will be paid on time. While working at her desk, Richard notices that the paperwork she is entering into the system has his coworkers' bank account information. ​ What should Richard do when he discovers this paperwork? a. Put something over the papers so that he can't see the information. b. Ignore the paper and finish working on the computer. c. This information might be useful to have, so he should take a picture. d. Ask the client to remove the documents.

d. Ask the client to remove the documents.

Isaac was assigned to work on a computer in his company's R&D department. While working on the system, Isaac received several text messages and emails from his coworkers about another issue in the data center. Isaac answered the text messages as they came in and finished working on the computer system in the R&D department. The next day Isaac was called into his supervisor's office. His supervisor told him that he received a complaint that Isaac was on his phone instead of working on the problem with the computer. ​ What should Isaac have done differently to avoid this complaint? a. Provided proper documentation. b. Clarified with the client the nature of the problem. c. Made sure he was culturally sensitive. d. Avoided distractions.

d. Avoided distractions

What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed? a. Dual boot b. In-place upgrade c. Standard d. Clean install

d. Clean install