CMN 3 - Review Questions

In "Five ways to better listening", which of the following is NOT one of the ways he describes as improving your listening. (A) All of the listed are ways described to improve your listening (B) Savoring - enjoying mundane sounds (C) Work at understanding the individual channels in "the mixer" (D) Engage in silence (E) None of the listed are ways described to improve your listening (F) Move your listening position to what's appropriate

(A) All of the listed are ways described to improve your listening

Sarah has been asked to take a couple of minutes to summarize for her subordinates the new safety policies adopted by the board of directors. Sarah's presentation is called a...? (A) Briefing (B) Explanation (C) Training (D) Proposal

(A) Briefing

Guanxi, as described by your text, is...? (A) Challenging for foreigners to develop (B) A great tasting food (C) Operates on only one level (D) Exactly like social networking (E) A new app

(A) Challenging for foreigners to develop

All of the following are logical fallacies EXCEPT...? (A) Common ground (B) Ad hominem (C) Either-or (D) Bandwagon

(A) Common ground

In "Five ways to better listening", it is noted that we are becoming __________ this is why media sensationalize headlines and stories. And is also contributing to our loss of listening to the "quiet" or subtle. (A) Desensitized (B) Biased (C) Media Literate (D) Automated

(A) Desensitized

Your text describes all of the following presentation styles used in business and professional presentations EXCEPT...? (A) Dialogue (B) Interactive (C) Monologue (D) Guided Discussion

(A) Dialogue

Which of the following is NOT a type of high-level abstraction? (A) Entropy (B) Euphemisms (C) Equivocation (D) Evasion

(A) Entropy

The sources of power lecture suggests that __________ is one of the best way to increase your leadership skills. (A) Expert (B) Affiliation (C) Legitimate (D) Referent

(A) Expert

According to the sources of power lecture, __________ is all about networking. (A) Legitimate (B) Group (C) Affiliation (D) Referent

(C) Affiliation

When Pierre doesn't understand his supervisor's instructions, he blames his boss for not making the instructions clear. According to your text, Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following assumptions about listening? (A) Phsyiological (B) Sociocultural Differences (C) False Assumption (D) Lack of Training

(C) False Assumption

When an interviewer responds to an interviewee's comment with silence, this might mean any of the following EXCEPT...? (A) I'm interested in your answer (B) Tell me more (C) I'm ready to move on to the next topic (D) I'm not satisfied with the depth of your answer

(C) I'm ready to move on to the next topic

Which of the following characteristics best describes an unstructured interview? (A) The results are easy to quantify (B) It requires less skill by the interviewer than the other interview types (C) It allows for flexibility in exploring interviewee's responses (D) It is easy for the interviewer to control the flow of the interview

(C) It allows for flexibility in exploring interviewee's responses

Considering the sources of power lecture, __________ power can extend to anyone in a managerial position. This power can be unstable if you lose the title or position. (A) Administrative (B) Coercive (C) Legitimate/Positional (D) Reward

(C) Legitimate/Positional

Adam believes that he is a good listener because he doesn't interrupt others. However, Adam doesn't paraphrase or ask clarifying questions of the speaker, and he doesn't attend to the speaker's nonverbal cues. According to your text, Adam is mistakenly assuming that...? (A) The communication model is inaccurate (B) Effective communication is the listener's responsibility (C) Listening is a passive process (D) Talking has more advantages than listening

(C) Listening is a passive process

In discussion, you reviewed the HURIER model of listening. Which of the following is NOT part of the model? (A) Remembering (B) Interpreting (C) Reflecting (D) Responding

(C) Reflecting

R.A.S.A is described in the "Five ways to better listening". This acronym includes all of the following EXCEPT...? (A) Receive (B) Summarize (C) Relate (D) Ask (E) Appreciate

(C) Relate

Which of the following elements is NOT suggested by the text as an effective method for contacting potential employers? (A) Send a tailored cover letter and resume to each company you apply to (B) Develop your personal and professional network (C) Send resumes to every company in the area that you're interested in (D) Conduct background research for potential employers of interest

(C) Send resumes to every company in the area that you're interested in

Your instructor notes that resumes...? (A) Should include as many fonts and accents in order to highlight achievements (B) Should focus on providing only role descriptions (C) Should be written with the potential employer in mind (D) Are ALL about you and should be written with that in mind

(C) Should be written with the potential employer in mind

Groupthink, as described by your text, is when bad decisions are made when there is too much agreement among members of a group/team. All of the following are characteristics of groups that succumb to groupthink EXCEPT for...? (A) Stereotyped view of other teams (B) Illusion of unanimity (C) Small group dynamic in play (D) Team pressure to conform

(C) Small group dynamic in play

Once a month, Samantha is responsible for summarizing to her immediate supervisor all the projects her research team has accomplished that month, along with an account of the team's expenses for the month. Samantha's monthly presentations are __________. (A) Trainings (B) Briefings (C) Status Reports (D) Budget Requests

(C) Status Reports

Your text notes that there are different research approaches to assessing leadership. These are __________ and __________. (A) Emergent; Designated (B) Leader; Member (C) Style; Contingency (D) Self-Directed; Participative

(C) Style; Contingency

Your instructor and text both noted that communication is irreversible. This means...? (A) Communication can't always get you what you want (B) Identity management is set at birth (C) That our actions and deeds are recorded in others' memories (D) We can't change how we communicate once we are older

(C) That our actions and deeds are recorded in others' memories

In which of the following situations would it be best to call a meeting rather than send a memo? (A) Members do not have time to prepare for the meeting (B) The reason for meeting would be routine (C) The information that is being communicated is controversial (D) Some key people are not available to attend the meeting

(C) The information that is being communicated is controversial

According to the listening overview lecture, people only remember __________ of what they hear. (A) Most (B) 15% (C) 50-75% (D) 25-50%

(D) 25-50%

According to a recent survey, which of the following is the most important in shaping a hiring decision? (A) Grade-point average (B) Work experience (C) Extra curricular activities (D) Ability to communicate effectively

(D) Ability to communicate effectively

Anita wants to encourage her classmates to read their textbooks thoroughly. To support her point, she says, "Some students think of a book as a heavy object that weighs down a backpack; other students think of a book as an expensive bill that needs to be paid at the beginning of each semester. But we can also think of a book as the key to a world of new ideas." Anita is defining a book by __________. (A) Quoting experts (B) Using negation (C) Its etymology (D) Describing its various connotations

(D) Describing its various connotations

According to lecture, nonverbal communication accounts for more than __________ of message meaning. (A) Seventy-Five Percent (B) A Quarter (C) One Third (D) Half

(D) Half

Which of the following is normally a lawful question to ask DURING an employment interview (not as verification submitted after employment)? (A) What is your date of birth? (B) Which years did you serve in the Iraq war and what type of discharge did you receive? (C) How did your parents come to this country? (D) If the company pays for additional schooling, what courses would you like to take?

(D) If the company pays for additional schooling, what courses would you like to take?

Your text describes all of the following methods of delivering a presentation EXCEPT...? (A) Impromptu (B) Extemporaneous (C) Manuscript (D) Informal

(D) Informal

Which of the following qualities is what makes a group a team? (A) Members primarily concerned with their own challenges on the team (B) Work is shaped by the manager of the team (C) Members produce individual products for the team (D) Members focus primarily on team challenges and goals

(D) Members focus primarily on team challenges and goals

Roger wants to show the chronological steps in the process of applying for college grant. Which type of visual aid would work best? (A) Pie Chart (B) Photograph (C) Map (D) Numbered List

(D) Numbered List

Which of the following is NOT a dimension of the situational context? (A) Informal-Formal (B) Public-Private (C) All of these are part of the situational context (D) Physical-Emotional

(D) Physical-Emotional

True or False: "How might you address a customer if they began to make violent threats?" is an example of an opinion question

False

True or False: According to the sources of power lecture, power is not a difficult concept to define because people know when they see it.

False

True or False: Communication apprehension only happens when people are afraid of speaking to large crowds of people

False

True or False: If you speak softly, the audience will likely conclude that you are a polite and respectful person

False

True or False: In discussion, the HURIER model was reviewed. This model is meant to be used in order, or in a chronological fashion.

False

True or False: Research shows that you can increase the effectiveness of your presentation by using long lists of statistics

False

True or False: Your instructor noted that due to your status as a college student, your resume should be at least two-pages in length

False

True or False: Your text notes that ALL informal messages are rumors or rumor-like

False

True or False: According to the Equal Employment Opportunity Commission (EEOC), during an employment interview candidates with disabilities can be questioned about their ability to perform the job they are applying for.

True

True or False: According to the listening overview lecture, research shows that better listeners hold higher positions and are promoted more often

True

True or False: According to your instructor, cover letters provide potential employers with an introduction

True

True or False: One way to reduce speech anxiety is to speak in front of others frequently

True

True or False: People tend to believe nonverbal behavior over verbal behavior because people are seen as having less control over their nonverbal

True

True or False: Your instructor notes that most professionals agree with her that the objective statement is not necessary (and considered slightly old-fashioned) for today's modern resumes

True

Which of the following discussion methods tends to result in unbalanced participation? (A) Nominal group technique (B) Asking questions that draw out silent members (C) A loosely structured informal meeting (D) Having members take turns

(C) A loosely structured informal meeting

Roselinde Torres notes that using "traditional" leadership assessments are problematic in today's digitized environment and will stunt your growth as a leader. One problem with "traditional" leadership assessment is that they provide __________ and __________. (A) False positives; lead you to think that you are more prepared than you really are (B) Wrong interpretations; don't help you grow (C) Positive assessments; may help you grow even in today's environment (D) Reliable assessments; can be useful in the 21st century environment

(A) False positives; lead you to think that you are more prepared than you really are

When Exxon's ship, the Valdez, was found responsible for an immense oil spill in the waters off Alaska, Exxon began to deliver televised presentations aimed at preserving their public image. These presentations were examples of __________. (A) Goodwill speeches (B) Sales presentations (C) Proposals (D) Motivational speeches

(A) Goodwill speeches

Janice has been babysitting her baby brother Franklin all day. Her mom comes home and asks what she spent her day doing. Janice replies, "Cleaning up a huge mess!" while she holds her arms out wide. This is an example of a(n)...? (A) Illustrator (B) Emblem (C) Affect Display (D) Adaptor (E) Regulator

(A) Illustrator

Listening __________ hearing. (A) Is not the same as (B) Is less problematic than (C) Is the same as (D) Is considered an external distraction to

(A) Is not the same as

Goal descriptions for agenda items should be __________. (A) Result-Oriented (B) Generic (C) Demanding (D) Process-Driven

(A) Result-Oriented

The lectures this week highlighted the __________ type of resume format. (A) Reverse chronological (B) Combination (C) Functional (D) Chronological

(A) Reverse chronological

STAR stands for...? (A) Situation, task, action, results (B) Single mode, test results, action, resume (C) None of the listed are correct (D) Situation, test results, action, resume

(A) Situation, task, action, results

Rob was selected by his supervisor to conduct interviews with prospective college graduates for their law firm. This is the first time Rob has ever been on the other side of the table in the interview process. He decided to prepare well in order to make a good impression on the partners of the firm. First, he developed a list of topics he felt needed to be covered. He then developed a number of open-ended questions with follow-up probes related to each of his major topics. Which type of interview schedule has Rob created? (A) Structured (B) Moderately Structured (C) Unstructured (D) Legalist

(A) Structured

Carter delivered a presentation about the need to change your car's oil on schedule. In his speech, Carter compared driving a car with dirty oil to walking a mile with small bits of gravel in your socks. This comparison illustrates a type of supporting material called a(n)...? (A) Example (B) Analogy (C) Story (D) Characteristic

(B) Analogy

Which of the following is recommended as an effective method for getting in touch with a person you want to meet with, even if they are well guarded by a gatekeeper? (A) Make your first contact by telephone (B) Ask the gatekeeper to help you (C) Announce when you will arrive to meet the person (D) Phone during regular business hours

(B) Ask the gatekeeper to help you

The recommended method for responding to an apparently unworthy (stupid) ideas is to __________. (A) Take an immediate vote on the idea (B) Asking others to enhance its value by building on it (C) Say, "that's a good idea" and move on (D) Explain why the idea won't work

(B) Asking others to enhance its value by building on it

Adam was explaining security procedures to new interns at his firm. It was difficult for the interns to understand what Adam was talking about because he used technical language they weren't familiar with. Which strategy for presenting an effective training is Adam failing to use in the above situation? (A) Incorporate activities that directly involve the audience (B) Avoid jargon (C) Explain how the information will help the audience (D) Compare unfamiliar concepts to familiar concepts

(B) Avoid jargon

Kinesics is the study of...? (A) Smell (B) Body Movement (C) Eye Movement (D) Facial Expression

(B) Body Movement

Which type of story can be used to add interest, but proof of your point? (A) Hypothetical (B) Factual (C) All of these can be used (D) Fictional

(B) Factual

Shane knew that he was not supposed to ask interviewees whether they had children. However, he found that if he asked them what they spent most of their time on outside of work, it became obvious from their answers whether they had children. What type of question is Shane using in this example? (A) Responsive (B) Indirect (C) Hypothetical (D) Secondary (E) Illegal

(B) Indirect

Which of the following does NOT describe consensus in decision-making? (A) It ranges from unanimous agreement to "well, I can live with it" (B) It can and will occur in every productive meeting (C) It occurs when members of a group support a collective decision (D) It means hammering agreements out of conflicting ideas

(B) It can and will occur in every productive meeting

If Jason refers questions from individual group members back to the entire group instead of answering them herself, she is using __________ questions. (A) Overhead (B) Relay (C) Reverse (D) Direct

(B) Relay

Chinda has been invited to a job interview that will be conducted in a behavioral format. She is changing career fields, so she has little specific work experience relevant to the position she is applying for. What should she do? (A) Look for sample answers on the internet and memorize them (B) Think of ways to explain how her prior accomplishments are relevant to the job she is seeking (C) Ask if she can have a different type of interview instead (D) Decline the interview

(B) Think of ways to explain how her prior accomplishments are relevant to the job she is seeking

Which is NOT true about disfluencies? (A) With a lot of concentration, you could learn to eliminate all disfluencies (B) Your audience will notice each disfluency, even if you only use one or two of them (C) If you speak with a lot of disfluencies, you will likely appear nervous and uncertain (D) If you deliver a speech without any disfluencies, your speech will appear canned and stilted

(B) Your audience will notice each disfluency, even if you only use one or two of them

A small team of salesmen were having a problem with their current product. They decided to have a meeting to develop potential solutions and to eliminate the existing flaws. As a result of their meeting, the company implemented the suggestions they offered, which led to a significant increase in their sales. According to the text, which of the following types of meetings did this group of salesmen engage in? (A) None listed are correct (B) Elimination protocol (C) Ritual Activity (D) Problem-Solving/Decision-Making (E) Information-Sharing

(D) Problem-Solving/Decision-Making

According to your text, self-centered listeners __________. (A) Are still well liked (B) Readily learn valuable new information (C) Are likely to be better listeners (D) Receive low rating for social attractiveness

(D) Receive low rating for social attractiveness

According to the sources of power lecture, using __________ and __________ power will help you become an influential leader. (A) Affiliate; Group (B) Expert; Legitimate (C) Group; Coercive (D) Referent; Expert

(D) Referent; Expert

Verbal communication also includes verbal fillers. An example of this is...? (A) Not replying when someone is speaking to you (B) None of these are considered verbal fillers (C) Nodding when you want someone to speak to you (D) Replying "umm" when someone is speaking to you

(D) Replying "umm" when someone is speaking to you

Well-designed visual aids should...? (A) Never need explanation by the speaker (B) Use vertical printing (C) Contain a great amount of detail (D) Show labels for all important items

(D) Show labels for all important items

__________ were used as an example in lecture to describe how perceptions of artifacts change over time. (A) Shoes (B) Women's Apparel (C) Purses (D) Tattoos

(D) Tattoos

If you are speaking to a culturally diverse business audience, it is recommended that you...? (A) Avoid using handouts (B) Use an unstructured organizational plan (C) Speak in a less formal style than you would if speaking for a US-based business presentation (D) Use nouns instead of pronouns when speaking about others

(D) Use nouns instead of pronouns when speaking about others

All of the following are closed questions except...? (A) What is your GPA? (B) When do you expect to graduate? (C) Was this course a required course for your major? (D) What are your career plans?

(D) What are your career plans?

Which of the following is NOT a barrier to listening as described in the overview lecture? (A) Bias (B) Receiver apprehension (C) Failing to limit noise (D) Working to acknowledge the speaker (E) Failing to attend to the message

(D) Working to acknowledge the speaker

In the communication model, noise can be all except...? (A) Physiological (B) Environmental (C) Situational (D) Psychological (E) Psychosomatic

(E) Psychosomatic

There are seven facial expressions that are innate, or that common across cultures. Which of the following is NOT one of them...? (A) Disgust (B) Sadness (C) Anger (D) Fear (E) Thrill

(E) Thrill