CMST 2061 Midterm
a
A good, general rule of thumb for incorporating sounds or audio clips into a presentation is Select one: a. No more than two or three sounds or audio clips in a 15-20 minute presentation. b. At least four or five sounds or audio clips for each 10 minutes of the presentation. c. A sound or audio clip for the transition between each PowerPoint slide. d. A sound or audio clip to prompt the audience to respond or react to parts of the presentation.
b
A speaker's physical appearance and ability to seem composed and confident are important for establishing his or her credibility with the audience. Select one: a. False b. True
b
According to the Moodle Handout on Monroe's Motivated Sequence, which of the following is true about the Call to Action? Select one: a. That the action you ask of the audience is something they can do b. All of these are true of the Call to Action c. That what you ask the audience to do is easy for them to perform d. That you state what you want the audience to do clearly
b
According to the Moodle Handout on Monroe's Motivated Sequence, which of the following is true about visualization? Select one: a. Offering two options can help the audience decide for themselves which is the best product or service b. Talking about how the product or service has worked before to help change people's lives can help the audience visualize c. Tell the audience to buy the product or service can help them visualize a solution for themselves d. All of these are true about what you should do in the Visualization Step
a
According to the authors, what is likely the most important step in Monroe's motivated sequence? Select one: a. Identify unfulfilled needs b. Gain the audience's attention c. Identify specific actions d. Visualize what satisfaction will mean
c
According to the authors, what is likely the most important step in Monroe's motivated sequence? Select one: a. Visualize what satisfaction will mean b. Identify specific actions c. Identify unfulfilled needs d. Gain the audience's attention
b
According to your textbook, it is best to assume that the audience will know what to do to obtain your product or service. Select one: True False
a
As a general rule of thumb, you should use 10-12 sounds or audio clips in a 15-20 minutes presentation. Select one: a. False b. True
d
As an expert in psychological reactance theory, what would you advise a persuasive speaker? Select one: a. Inoculate against counterarguments b. Avoid inflammatory words and phrases c. Use a two-sided message with refutation d. Conceal your intent
b
Attitude change is not a form of persuasion. Select one: a. True b. False
b
BFOQs are illegal. Select one: a. True b. False
b
Communication competence involves knowing what's appropriate and having the requisite communication skills to perform. What is the third factor important to defining communication competence? Select one: a. Acknowledging feedback b. Motivation c. Interpretation d. Perception
a
Communicators may possess skills and an understanding of what's appropriate in a given situation, but still lack competence. Select one: a. True b. False
a
Credibility is important to first impressions, especially when giving a presentation. What's the best way to do that? Select one: a. Pay attention to your clothing and grooming. b. Distribute to your audience a copy of your resume. c. List your credentials on PPT slides. d. Let the audience know what awards you have earned.
b
Despite the importance of finding if they are a good fit with the organization, job candidates should NOT ask questions about salary, vacation, retirements, and promotions until after a job offer. Select one: a. False b. True
b
Effective verbal listening behaviors include Select one: a. Multi-tasking b. Encouraging further talk on the topic c. Interrupting when there's no understanding d. Moving on to a new topic
b
Employees complain of feeling overwhelmed by e-mail and text messages, with some employees checking their e-mail boxes up to 40 times per hour. Such constant connection with others results in Select one: a. Stimulus apprehension b. Information overload c. Perceptual "blasts" d. Mindless messaging
a
First impressions take considerable time to develop and are based on a wide array of information. Select one: a. False b. True
b
For the Mock Interview assignment, you will learn to both ask interview questions and how to answer them Select one: a. False b. True
c
From a communication perspective, meaning is defined as Select one: a. Reasoning from concrete to abstract b. Identifying stimuli in our environment c. Subjective responses to reality d. A transactional process
b
Good listeners use their bodies to communicate receptivity. Select one: a. False b. True
b
How can the Instructor Evaluation help you? Select one: a. It will help you evaluate your classmates' presentations b. Look it over as we are working on our presentation so we understand how we will be graded c. There is not an instructor evaluation d. All of these are true about the instructor evaluation
a
How is the Interview Evaluation portion of the Mock Interview grade? Select one: a. By the instructor grading your Interview Evaluation submitted on Moodle after the interviews are complete b. None of these explain how the interview is evaluated c. Through peer evaluations from your interviewees d. By your instructor watching your interview videos and giving you an Interview Evaluation grade
a
How many note cards can you use? Select one: a. No more than 3 b. Zero, you can't use any! c. As many as you want d. You don't have to use notecards, you can use a large 8x11 piece of paper
c
Ideally, an interviewer should adhere to this conversational rule Select one: a. Provide as much information about the organization as possible. b. Provide confirming messages. c. Talk 30% of the time, listen 70%. d. Encourage the candidate to self-disclose relevant personal information.
a
If during a presentation you notice that the speaker is relying on self-disclosure through personal examples, you can probably conclude that Select one: a. The speaker is using a configural organizational pattern b. The speaker is ill-prepared for the presentation and just winging it c. The using a linear-topical organization pattern d. The speaker is a verbal exhibitionist Feedback
a
In forming first impressions, we are usually influenced equally by all of the information available to us and ignore our personal preferences. Select one: a. False b. True
a
In order to ensure you are speaking to include and not exclude, you should always mention the group membership or a person. Select one: a. False b. True
b
In some cases, BFOQs may address physical attributes and personality characteristics. Select one: a. False b. True
a
In the Moodle Handout about Monroe's, which of the following is true about the Satisfaction Step? Select one: a. All of these things should be done during the Satisfaction Step b. Help the audience realize this is not a hopeless situation c. You should briefly offer two options to satisfy the need, then narrow to the option you are pitching d. Describe how your solution can fix the need or problem
a
In the Visualization Step, it is important to paint a clear picture of what the audience's life will be with be with your product or service. This helps you increase the audience's desire for your product or service. Select one: True False
d
In which step of Monroe's Motivated Sequence do you present your solution? Select one: a. Attention step b. Action step c. Need step d. Satisfaction step
d
Intercultural communication can be problematic for business people, but you can ameliorate many of the potential difficulties by. Select one: a. Downloading the appropriate translation apps b. Speaking slowly and loudly when communicating with people from other cultures c. Understanding the cultural hierarchy and asserting yourself as the dominant culture in communication interactions d. Understanding the values, communication norms, and social and economic conditions of other cultures and countries
b
Interviewers should focus on the candidate, and refrain from promoting the organization or the position. Select one: a. True b. False
d
Janine gives a presentation on a new online Parks and Recreation interactive website to a local AARP meeting. Though the presentation provides a detailed technical overview and proved highly successful before, it falls flat this time. A likely reason for this is Select one: a. She was dealing with digital natives b. She was not viewed as an expert on the topic c. She over-accommodated her audience d. She failed to do a proper audience analysis
c
John wants to do well in an upcoming job interview. Prior to the interview, he should Select one: a. Focus solely on developing a professional profile; companies aren't interested in your personal issues. b. Clear his mind and be ready to free-associate answers, so he doesn't sound rehearsed in the interview. c. Attempt to anticipate likely interview questions and formulate answers to them. d. Get a copy of someone else's resume who obtain a similar position and mimic it when creating their resume and professional profile.
a
Listening can be demonstrated to others through our behavior. Select one: a. True b. False
b
Listening sometimes requires us to look for clues about the message's meaning that aren't explicitly communicated. Select one: a. False b. True
a
Meaning is a central concept to the communication process. From the communication perspective, meaning would best be described as. Select one: a. The subjective response of a communication to experiences and symbols used to label those experiences. b. The logical connotation of a word or phrase. c. The innate and/or significant quality of a word or object. d. The formalized definition of a word, as codified in dictionaries and other lexicons.
c
Nancy's presentation fell flat when she discovered that the audience had little or no background on her topic. What did Nancy do wrong? Select one: a. She relied on configural logic when she should have used linear. b. All the above. c. She failed to conduct a systematic audience analysis beforehand. d. She lacked the credibility required for her presentation.
c
People formulate impressions of others quickly, relying on Select one: a. The physical setting or context b. Signs of honesty or deception c. A limited amount of information d. Credibility cues
d
Planning to transmit verbal and nonverbal messages deliberately designed to create a particular set of impressions is called Select one: a. Sender initiative b. Impression preselection c. Message design d. Impression management
a
Proper evaluation of the credibility of internet sources is particularly important because of the open nature of the Web, which allows anyone to post. Select one: a. True b. False
b
Quiet communicators are often perceived as less competent than their more verbal counterparts. Select one: a. False b. True
d
Recent research reveals that posture impresses others. What else does good posture do? Select one: a. Challenges the norm of reciprocity b. Conveys emotion c. Signals proxemic territoriality d. Impresses ourselves
d
Recent theorists argue that technology has made us all think a bit more Select one: a. Rhetorically b. Critically c. Linearly d. Configurally
a
Self-talk influences your perception of what you hear. Select one: a. True b. False
a
Sensory aids should only be used if they Select one: a. All the above b. Increase audience retention. c. Clarify critical points. d. Make the presentation more interesting.
b
Social networking applications may be used in place of audience responses systems, if needed. Select one: a. False b. True
a
Supporting materials for presentations should be selected using relevance, recency, and credibility criteria. Select one: a. True b. False
c
Susan is twirling her hair around her finger as she nervously awaits a job interview. Her behavior is known as what kind of nonverbal communication behavior? Select one: a. Emblem b. Illustrator c. Adaptor d. Affect display
a
The "personalness" of new media is a measure of well they simulate face-to-face conversation. Select one: a. True b. False
c
The basic difference between informing and persuading is Select one: a. Informing is factual; persuading is hype. b. Informing describes; persuading sells. c. Informing teaches; persuading advocates d. Informing bores; persuading annoys.
b
The benefits of using sensory aids in a presentation make them always worthwhile to develop. Select one: a. True b. False
d
The chapter provides several general rules for answering interview questions. Which of the following is a good rule for responding to an interview question? Select one: a. Frequently include stories that might have some relationship to the question, however tangential. They may give you that extra edge. b. If you don't know the answer, come up with something that sounds good -- never admit you don't know something the interviewer asks. c. Start answering the question as soon as you think you can figure out where the interviewer is going with it. d. Pause before answering questions, even if you know the answer immediately.
a
The interviewer is likely to do most of the talking with Select one: a. Unstructured interviews. b. An ideal applicant profile. c. Interactive interviews. d. Structured interviews.
a
The linear model of communication is a more realistic description than the interactive model. Select one: a. False b. True
b
The most widely used structure for persuasive speaking is Select one: a. The Madison Avenue approach. b. Monroe's motivated sequence. c. The P3C method. d. The Purdue persuasive structure.
a
The specific purpose of an informative presentation is the same as its thesis statement. Select one: a. False b. True
d
The use of positive self talk to replace negative self talk works best with individuals Select one: a. Who are able to minimize distractions b. Who are mindful of their self talk c. Low in self-esteem d. High in self-esteem
b
Though team presentations are a group effort, the people involved must successfully fulfill their individual roles for the presentation to succeed. Select one: a. False b. True
b
Traditional forms of sensory aids require very little of audience members. Select one: a. False b. True
a
Use of simple, concrete language can help your audience comprehend your material. Select one: True False
b
Use of transition language, such as "in conclusion," or "in summary" should be used prior to the end of your presentation. Select one: True False
b
What are the two major types of organizational frameworks discussed in the chapter? Select one: a. Linear and topical b. Linear and configural c. Linear and multiple perspective d. Configural and narrative
c
What do your authors suggest as the first step in a sound listening plan? Select one: a. Search actively for meaning b. Mentally prepare to listen c. Be mindful of your self-talk d. Look like you're ready to listen Feedback
d
What is the goal(s) of the Attention step of Monroe's Motivated Sequence? Select one: a. To get the audience to buy your product or service b. All of these things should be included in the attention step c. To get the audience to agree, this person has what I need d. To make the audience curious and want to listen
a
What type of speaking experience is characterized by interaction among the participants themselves, facilitated by a single individual? Select one: a. Panel discussions b. Special occasion speeches c. Briefings d. Symposium
d
When an interviewer asks a closed-ended question he/she is Select one: a. Asking a question with the understanding that the answer will be confidential. b. Asking a question that, if written out, would end with a parenthetical statement. c. Signaling to the candidate that the interview is coming to a close and prompting them to provide a summary statement. d. Allowing the candidate to choose an answer from two or more alternatives, answering with a simple yes or no
a
When engaging in impression management and planning to enact the preselected impression you want to make, you must still be honest about who you are. Select one: a. True b. False
d
When making a good first impression, the first thing you must do is Select one: a. Assess the target of your self-presentation. b. Speak to be understood. c. Be nonverbally immediate. d. Preselect the impression you want to make
a
When our established beliefs, attitudes, and behaviors are threatened with a persuasive message, we may react defensively against the persuasive message. Select one: a. True b. False
c
When preparing for the interview, interviewers should first begin by Select one: a. Reviewing the EEO guidelines. b. Generating a list of questions. c. Developing an ideal applicant profile.
c
Which audience is the most difficult to influence? Select one: a. None of the above; all are difficult to persuade b. An audience that is neutral or undecided c. An audience that disagrees with your position d. An audience that agrees with your position
d
Which is a rule for developing and using digital slides? Select one: a. Limit the use of white or negative space. b. The more animation, the better. c. Rely on pre-loaded templates. d. Headlines should be written as complete sentences or questions.
c
Which is a strategy used to compel the audience to listen? Select one: a. Preview b. The use of a coherent plotline c. Famous quotation d. Using transitions and signpost
a
Which of the following are components of the Mock Interview grade? Select one: a. All of these are components of the Mock Interview grade b. Personal evaluation of interview experiences after the face-to-face interviews c. A schedule of interview questions d. An Elevator Speech activity helping you learn how to answer interview questions e. An activity helping you learn how to write and organize questions
b
Which of the following best describes what is meant by communication apprehension? Select one: a. Being anxious about opening your email inbox after not checking it for a week b. A fear about communicating with others c. The desire to constantly obtain the latest new media device d. A moment of clarity when you fully grasp and understand a message
b
Which of the following communication channels would likely be the best to use for a complex or controversial message? Select one: a. Texting b. Face-to-Face meeting c. Facebook d. Email
d
Which of the following criteria would indicate that developing a sensory aid is worthwhile? Select one: a. The sensory aid would primarily serve to boost the speaker's confidence b. None of the above c. The sensory aid would offer a distraction from difficult parts of the presentation d. The sensory aid would save time
b
Which of the following in true about first impressions? Select one: a. They are compartmentalized and not easily generalized. b. They are based on limited information. c. They are soon replaced with better-informed impressions. d. They are formed over an extended "getting to know you" time period.
b
Which of the following is NOT a function of an informative presentation Select one: a. Extend what the audience already may know b. Acquire audience information by drawing people to a booth or table c. Update old information about a topic or issue d. Provide new and unfamiliar information
b
Which of the following is NOT a recommended way to compel your audience to listen Select one: a. Humor b. Commonly cited facts and statistics c. Emotional appeal d. Repetition
c
Which of the following is a good listening behavior? Select one: a. Pretending to listen, even if you are bored b. Focusing narrowly on facts and details to get them exactly right c. Using facial expressions to communicate interest d. Formulating your response while listening, which saves time
d
Which of the following is a good strategy to use to help your audience understand and remember? Select one: a. Be repetitive but not redundant b. Be redundant but not repetitive c. Keep your explanations abstract and general d. Elicit active responses
b
Which of the following is a likely a consequence of the multi-sensory stimulation made possible by new technologies? Select one: a. People are expecting more interactive, multi-sensory presentations. b. All of the above c. People are changing the way they think, respond to, and process information. d. People are better able to feel what owning products would be like.
d
Which of the following is an objective that you should NOT plan to accomplish with the introduction to your informative presentation? Select one: a. Establish and demonstrate credibility with you topic b. Keep your audience in suspense about your main points, so they are absorbed by the mystery of your presentation c. Compel your audience to listen actively d. All of these are correct
c
Which of the following is the best example of the Need Step for a sales presentation selling a vitamin water? Select one: a. Both of these are acceptable in Monroe's b. You need to use this vitamin water so you will be more healthy c. Everyone needs a healthy way to hydrate when it's hot outside
c
Which of the following is true about the Monroe's Outline found on Moodle? Select one: a. We will use it to help us organize the presentation b. It will help us get a better grade c. All of these things are true about the outline d. We will turn it in for a grade
a
Which of the following statements best characterizes the primary purpose of persuasive presentations in the business world? Select one: a. Persuasive presentations are meant to advocate a change in beliefs, attitudes, or behaviors. b. Persuasive presentations are meant to help others view an issue in a new way. c. Persuasive presentations are meant solely to persuade people to buy a specific product or service. d. Persuasive presentations are meant to teach others about a particular point of view.
b
Which of the following strategies would likely prove most effective in helping a person with low self esteem control negative self-talk when listening? Select one: a. Look at a photo that comforts them on their smartphone during the conversation b. Checking to see if their responses are rational or emotive c. Reminding themselves "I'm good enough, I'm smart enough, and doggone it, people like me!" d. Telling themselves "I can connect well with anyone"
d
Which of the following things will be a part of the Sales Pitch final grade? Select one: a. Only the presentation uploaded to Moodle b. Only the activities on Moodle helping you build the presentation only c. All of these are true d. The presentation, the activities on Moodle we complete to prepare and peer evaluations
d
Which of the following would generally NOT be considered and an advantage of presentation software? Select one: a. It allows for the display of sensory experiences for the audience. b. It is a tool for outlining and storyboarding presentations. c. It allows easy access of the presentation by people who could not attend. d. It often comes with preloaded clip art and templates of proven and continuing effectiveness.
a
Which questions will you answer in the Interview Evaluation? Select one: a. Give examples of the closed questions you used. What information did you gain from these and were they effective? b. How did the interviewee make you feel at ease? c. All of these are questions you answer as an interviewee d. How did you answer the first question you were asked?
d
Which sales organizational pattern will this assignment use? Select one: a. Cause-Effect b. None of these is the format we'll use for the Sales Pitch c. Problem-Solution d. Monroe's Motivated Sequence
b
With regard to their uses as a strategy to help people understand and remember your presentation, repetition and redundancy refer to the same technique. Select one: a. True b. False
a
Within the healthcare industry, effective listening is a significant predictor of Select one: a. Patient compliance b. Malpractice suits c. Patient apprehension d. Patient arousal
a
You have a 4 minute time limit with a 30-second grace period, but it's ok if you go over time to 4:45 minutes. Select one: a. False b. True
b
You should always reveal what you are selling in the Need Step. Select one: True False
a
You will submit a written Elevator Speech for feedback, then upload a video. Select one: a. True b. False
