Collaboration
A
A Potential Customer explained to you that the costs of Power, cooling and pooled disk storage capacity are important. Which solution would you recommend for the client? A. Cisco Unified Communications on Cisco Unified Computing System solution B. Cisco Unified Communications Manager Express C. Cisco Intercompany Media Engine solution D. Cisco Unified Communications Manager Business Edition
A
A client that is a heavy user of mostly internal conferencing is conscious that adding users to Cisco WebEx meetings will use up the client's bandwidth. The client wants to use Cisco WebEx for anything outside the cloud as a software-as-a-service. Which the following is the proper recommendation? A. Cisco WebEx node for the media convergence server and Cisco unified meeting Place should be used. B. Cisco WebEx will be the appropriate solution for internal and external conferencing. C. Cisco Unified Mobility merges internal and external callers together. D. Cisco Unified Meeting Place will be the better products for the client's requirements
C
A potential client wants to know more about the convergence of voice and data. What would you tell the client about why convergence is important? A. Organizational and management costs decrease in separated networks. B. Convergence will offer differentiated solutions. C. Flexibility, adaptability, and simplified maintenance are supported in converged networks. D. The Internet is rapidly evolving.
D
How can Cisco TelePresence Provide a solution for the healthcare industry? A. It provides instant messaging and presence information for nurses. B. Work from home and remote office are enabled for doctors via remote access VPNs. C. When customers call, they can quickly obtain product information. D. It enables virtual care team consultation.
B
How would you respond to a customer's statement that the contact center solutions have already been available for years? A. Only an outbound contact center has been available, not inbound. B. The evolving contact center allows social customer engagement. C. The evolving contact center offers newer IP phones. D. Only a formal contact center has been available, not informal.
D
In which mode of operation does Cisco Unified Presence operate as an IM and presence server, supporting Cisco Unified Communications clients such as Cisco Unified Personal Communicator? A. SIP proxy mode B. Microsoft Office interoperability mode C. Standalone Cisco Unified Communications Manager D. Cisco Unified Communications mode
CD
In which two ways does Cisco Unified Workspace Licensing help organizations to maximize the potential of unified communications? (Choose two.) A. Cisco Unified Workspace Licensing allows you to download all Cisco Unified Communications software. B. Cisco Unified Workspace Licensing allows integration of video and the new Cisco Unified IP Phones-9900 series. C. Cisco Unified Workspace Licensing gives you the opportunity to deliver the full suite of Cisco Unified Communications applications to all users. D. Cisco Unified Workspace licensing bundles various applications in one. E. Cisco Unified Workspace Licensing allows you to integrate Microsoft Office Communicator for presents information.
BD
In which two ways will a Cisco customer benefit from the Cisco Technology Developer Program? (Choose Two) A. The customer will get immediate support from Cisco TAC. B. A company can display the Cisco Compatible logo in association with its product offering. C. The program provides three year of affordable technical support and software enhancements. D. The program exponentially expands the number and quality of rich, new business solutions. E. Companies offering these new business solutions participate in one of five successive levels.
BD
What are two benefits of the Cisco Unified IP Phones 9900 Series? (Choose two.) A. All phones support up to three expansion modules. B. They deliver high-definition voice. C. The phones reduce communications delays with rich presence and contact information. D. There is an option for an integrated video camera. E. The Cisco Unified IP Phone 9900 is a softphone.
DE
What are two generic features of value creation? (Choose two): A. Shorten the corporate value chain B. Optimize the security value chain C. Enhance the productivity of corporate management D. Increase margins through reduced costs in the value chain E. Create new revenue streams
C
What is the limitation of the Basic IP User Connect License? A. It is restricted to the Cisco Unified IP Phone 7906 and 7911 models. B. One additional softphone is allowed. C. It is primarily used for analog migration and restricted to the Cisco Unified IP Phone 6901 and 6911 models. D. Only third-party SIP phones with basic call features are supported.
B
What is the single best set of benefits from a Cisco switched campus solution? A. Software-based routing capabilities and enhanced QoS B. Network intelligence, enhanced QoS, borderless security, availability, and resiliency C. Streamlined communications customer responsiveness, and operational efficiency D. Intelligent network devices combined with integrated application modules
DE
When comparing PBX architectures to Cisco Unified Communications, which two statements are true? (Choose two.) Select exactly 2 answer(s) from the following: A. A PBX will offer increased security. B. Cisco Unified Communications will always offer more enhanced telephony features. C. A PBX architecture will offer applications like presence and seamless video. D. Cisco Unified Communications will increase productivity. E. Cisco Unified Communications has historically provided customers with a migration path for upgrades and growth.
C
When the telecommunication manager states the exiting digital phone system is delivering various features, what would be an appropriate answer? A. Cisco Collaboration integrates the existing phone system seamlessly. B. Cisco Collaboration supports voice networks for much lower cost than the existing phone system. C. Cisco Collaboration is more than just telephony; it is an elevating solution that will change the way employees work and interact. D. Cisco Collaboration has many more features than existing phone systems that offer multiple benefits for a customer.
A
Where do the business drivers of the customer derive from? Select exactly 1 answer(s) from the following; A. Corporate strategy B. Enabling technologies C. Personal visions and goals D. Changing demand in the marketplace
B
Where will an account manager find historical and current information about competitors around Cisco Collaboration? Select exactly 1 answer(s) form the following: A. Quick Start Guide for Cisco Collaboration B. Cisco Competitive Edge Portal C. Cisco Quote Builder tool D. The Cisco Quote Builder tool E. Steps to Success
E
Where will an account manager find the largest source of case studies, whitepapers, demos, and vertical-oriented information around Cisco Collaboration? Select exactly 1 answer from the following: A. Quick Start Guide for Cisco Collaboration B. Cisco Competitive Edge Portal C. The Cisco Quote Builder tool D. Steps to Success E. Cisco Collaboration business case
D
Which Statement about migration to Cisco Unified Communications is true? A. If something unexpected occurs, the phased migration provides a back-out plan that allows you to revert, with minimal effort, to the previous system, which is essentially still intact. B. A phased migration is best suited for single- site deployments, whereas a parallel cutover is better for multisite deployments. C. A phased migration allows you to revert, with minimal effort, to the previous system. D. A phased migration purchases individual components of the system as and when they are needed.
B
Which application helps knowledge workers to gain and share information with others, inside and outside the organization? A. Cisco Unified Mobility makes data available while not at the desk. B. Cisco WebEx Connect is a platform for collaborating via IM and escalation to WebEx meetings. C. The Cisco Unified Computing System stores all project-based data and makes it available independent of time and location. D. Cisco TelePresence presents project progress in front of the management board.
D
Which feature in Cisco WebEx is the most important differentiator compared to other vendors in the collaboration technology? A. Cisco WebEx is always installed on-premises B. Cisco WebEx could be installed or collocated with Cisco Unified Communications Manager. C. With an account, everyone can join Cisco WebEx meetings. D. Web conferencing service is delivered over a proprietary network, which is optimized for security, performance, and reliability.
ADEH
Which four statements about the Cisco Voice Messaging portfolio are true? (Choose four) A. Cisco Unity Express supports redundancy. B. Cisco Unity Connection could be installed on a router. C. Cisco Unity express could be installed on a Cisco MCS server. D. Cisco Unity express offers integrated auto attendant capabilities. E. Cisco Unity express supports up to 500 mailboxes. F. Cisco Unity connection messaging access is only supported via IP phones and email Clients. G. Cisco Unity is offered as an appliance running on Linux. H. Cisco Unity connection supports up to 20,000 mailboxes per sever.
D
Which of the following best describes Cisco Unified Personal Communicator? A. A softphone with eight line keys that provide telephone lines and direct access to telephony features. B. It combines state-of-the-art, wideband, speakerphone conferencing with Cisco voice communication features. C. It is similar to traditional or PBX phones and provides supplementary telephone features of a traditional phone. D. A client application that provides presence, instant messaging, visual voicemail, employee directory, communication history, video , and web conferencing.
B
Which of the following deployment scenarios will be most suitable for a customer that requires full telephony feature transparency, requires high availability and has two sites with 3000 IP phones connected via a low-delay connection? Select exactly 1 answer(s) from the following: A. Intermedia engine solution B. Clustering over the IP WAN C. Multisite WAN with centralized call processing D. Multisite WAN with distributed call processing
D
Which of the following gateways would be most suitable for a customer who is supporting only same analog phones and fax machines? A. Cisco Catalyst 3750 Series Switch B. Cisco AS5800 Universal Gateway C. Cisco Unified Border Element D. Cisco VG200 Series Gateways
C
Which of the following is a typical customer challenge today? Select exactly 1 answer(s) from the following: A. Missing political leadership B. Cisco growth C. Ability to quickly adapt to organizational and market changes D. Support of interoperability with all other vendor solutions
C
Which of the following is the proper response to an IT manager objection about the security of a Cisco Collaboration Architecture? A. Total security is an illusion; every solution is vulnerable to a certain extent. B. A single-vendor Cisco Collaboration Architecture is by nature more secure than a best-of-breed solution that integrates different systems. C. Security is an integral part of the Cisco Collaboration Architecture and is built into various components rather than as a separate layer of defense. D. Cisco uses third-party applications to secure collaboration solutions appropriately.
B
Which one of the following statements describes the three main themes of the Cisco Collaboration portfolio launch? A. Video everywhere, Microsoft integration, and Cisco WebEx Connect B. Pervasive video, cloud collaboration, and collaboration applications and devices C. Invasive video, cloud applications, and unified communication device D. Flip video reloaded, Enterprise Social Software, and Cisco Unified Communications 8.5
A
Which part of the ROI stack has the biggest impact on value creation? Select exactly 1 answer(s) from the following: A. Business ROI B. Strategic ROI C. Communication ROI D. Operational ROI E. Management ROI
C
Which statement about the Cisco ISR G2 routers is true? Select exactly 1 answer(s) from the following: A. You can install multiple images on the Cisco ISR G2 routers. B. An advanced integration module will work on the Cisco 2900 Series Integrated Services Routers. C. An existing network module can be reused in Cisco ISR G2 routers. D. Cisco ISR G2 routers are high-performance routers and include the Cisco 3800 and 3900 series.
D
Which statement best describe Cisco unified Mobility? A. WLAN support for the Nokia E-series B. Streamlined communications with Cisco IP Phone Messenger C. Operational efficiency with mobile voice mail D. Giving callers one number to dial and moving active calls between their Cisco desktop and a mobile phone
BD
Which two are typical traditional telephony terms? (Choose two.) Select exactly 2 answer(s) from the following: A. QoS B. trunk lines C. IP phone D. private branch exchange E. presence
DE
Which two characteristics would you describe as key differentiators for the Cisco ISR router compared to the competition? (Choose two.) A. Support of analog and digital voice connections B. Integration of WLAN access points C. Delivery of innovative security services as part of the self-defending network at wire speed performance D. Decoupling the delivery of software from hardware on optional service modules E. Route network traffic down alternative paths to avoid congestion, which switches cannot do
BD
Which two customer statements most strongly present business ROI? (Choose two) A. Cisco TelePresence, as part of the collaboration architecture, will reduce travel costs for the management board. B. Cisco Collaboration helps us to increase the productivity of our sales force and to gain new revenue streams through new customers. C. A Cisco Collaboration Architecture will route calls directly to appropriate experts in our customer care center. D. With Cisco Collaboration, we will engage quicker with third-party suppliers and will shorten go to market time for innovative products globally. E. With Cisco Collaboration, we can roll out extension mobility and bring unified communications features to the mobile device.
DE
Which two of the following Functions are main Business benefits of Cisco Cius? (Choose Two) A. Cisco Cius runs on Android. B. Cisco Cius has a small form factor. C. Cisco Cius supports Cisco Virtualization Experience Infrastructure. D. Cisco Cius has seamless integration with Cisco Collaboration products such as TelePresence and desk phones. E. Cisco Cius supports 3G networks
BD
Which two of the following are concerns that an operations manager may have in making a decision on Cisco Collaboration? (Choose two) A. Changing customer demands B. Fast adoption of organizational changes C. Go- to-market time of new products or services D. How to engage with external suppliers quickly E. Reliability of the company infrastructure
AB
Which two of the following are main differentiators of the Cisco Collaboration Architecture? (Choose two) A. Ability of Cisco to integrate with many other collaboration solutions B. Overall cost of the solution C. Business-to-extensibility D. Integration of presence into the solution
AB
Which two of the following are the main differentiators of Cisco Collaboration against the competition? (Choose two.) A. Cisco collaboration is designed to support interoperability with the solutions of other vendors. B. Based on a strong IP network, Cisco offers fully integrated collaboration architecture. C. Cisco is open to integration or being integrated in any other collaboration solution seamlessly. D. Cisco solutions allow customers the highest operational agility, more than competitive solutions. E. Cisco growth is organic and not based on large mergers with other leading vendors.
BD
Which two of the following are the major concerns of a desktop application manager who deploys Cisco solution? (Choose Two.) A. Integration with existing systems such as ERP or CRM B. Missing Cisco knowledge of the desktop application managers C. Huge employee training efforts while rolling out new collaboration service from Cisco D. Security issues of the Cisco Collaboration applications E. How to connect a Cisco Collaboration Architecture to existing database
BD
Which two of the following are typical questions that you might receive from a customer CFO about your unified communications solution? (Choose two.) A. How does it elevate the role and value of IT in the business? B. Does it help drive business growth and profitability? Is it a strategic investment? C. What does it do for employees? D. Does it use existing investments to add business value? E. How does it improve customer service?
BE
Which two of the following is a part of the informal buying cycle? (Choose two.) Select exactly 2 answer(s) from the following: A. supporter B. initiator C. external consultant D. project manager E. end user
AD
Which two of the following items belong to the Cisco Collaboration portfolio? (Choose two.) Select exactly 2 answer(s) from the following: A. Unified Computing System 210 B. Small Business SA500 Series Security Appliances C. Nexus 5000 Series D. Enterprise Social Software E. Conferencing
A E
Which two of the following solutions are new with the Cisco Unified Communication 8.5 release? (Choose two.) A. Cisco Enterprise Social Software B. Cisco Unified Integration for Microsoft Office Communicator C. Cisco SocialMiner D. Cisco Media Capture Platform E. Cisco Visual Voicemail
AE
Which two of the following statements are true about the Cisco Enterprise IM strategy? (Choose two) A. In accounts that have a strong MOC deployment, levering the CUCIMOC solution for advanced functionality. B. It is always best to start the conversation with Cisco WebEx Connect. C. It is always best to integrate into MOC. D. It is always best to lead with CUCIMOC. E. Lead with Cisco Collaboration story and explain integration with Microsoft using CUCIMOC.
BE
Which two reasons would make the Cisco Collaboration Architecture important for the marketing manager? (Choose two.) Select exactly 2 answer(s) form the following: A. Using Cisco solutions create a modern and state-of-the-art image among customers. B. The marking manager is interested in how Cisco Collaboration Architecture will help obtain customer feedback quicker. C. Collaboration helps to shorten the go-to-market time for new services. D. Cisco Collaboration Architecture, with its various channels like X and Y, makes it easier to stay in touch with customers. E. Cisco Collaboration Architecture can support the sales force to achieve higher productivity.
C
Why is collaboration such an important trend in the economy? Select exactly 1 answer(s) form the following: A. It opens new opportunities in global trade by offering different communication and collaboration channels. B. It can help reduce costs for communications globally. C. It can help increase the productivity of those processes and jobs that cannot be automated. D. It efficiently connects suppliers with customers and raises customer satisfaction.
A
Why is the financial manager an integral part of the decision-making process? A. Cisco TelePresence is personal, multipurpose, and immersive. B. Cisco TelePresence is a pure, high-end videoconferencing solution. C. Cisco TelePresence is low-cost video for everyone everywhere. D. Cisco TelePresence is personal, single-purpose, and immersive.
C
Why is the financial manager an integral part of the decision-making process? Select exactly 1 answer(s) from the following: A. The financial manager is the influencer in the informal buying center. B. The financial manager is responsible for buying new infrastructure equipment in a company. C. The financial manager is appointed to potential investments. D. One of the financial manager duties is to negotiate every new investment with the supplier.
B
Why should the HR manager become part of the decision-making process? A. Because the HR manager is concerned about making the work employees visible with Cisco Collaboration Architecture B. Because the Cisco Collaboration Architecture can support learning and development initiatives with the company C. Because the HR department has to adopt new collaboration features as well D. Because the HR manger has to recruit skilled personnel to maintain the Cisco Collaboration Architecture
C
Your customer wants to offer Cisco Smart Care. Why is it important to have sophisticated management tools, such as Cisco Monitor Manager or Cisco Monitor Director, to offer this service? A. These management tools are suited to manage various service contracts from different customers. B. With sophisticated management tools, you can open cases at Cisco TAC. C. These management tools enable views into potential problems before they impact a customer's business. D. Cisco Smart Care is a responsive service.
