COM 1053 Exam 1

During a project review meeting, Rachel wanted to use the technique of ritual apology while speaking. Which statement would best suit Rachel's need, and how would using such an approach benefit her?

"I am sorry, but I want to share my point of view on this topic"; to appear less abrupt

Which types of people are relationship specialists?

Amiable

Which types of people are low on both responsiveness and assertiveness?

Analytical

Midway through the meeting, April asked the facilitator to change the venue to a different conference room. She did so because the room was close to the pantry area with a breakfast nook that was noisy and had people walking back and forth along the hallway. What was the reason for the request?

April was distracted by the sights, sounds, and smells.

The manager of an organization is making all the key group decisions without consulting her fellow team members. This is hampering productivity and growth. In this scenario, what strategy should the manager use?

Ask for opinions

During the weekly team meeting, Wayne was unable to comprehend the points of discussion explained by the team leader. He was confused and did not understand what his role was supposed to be for the next project. What strategy should Wayne have applied in this scenario?

Ask questions

In an organization, employees are provided freedom to express their different views and to stand up for themselves without attacking another employee. If they see something wrong, an employee can request that a higher authority help solve the problem. Which social style is the organization promoting?

Assertiveness

Tina, a team leader, has been assigned a new project. She creates a plan to help the team meet the expected targets and then calls a group meeting. In the meeting, she tells each team member what is expected of them—their roles, their deadlines, and their reporting structure. What strategy did Tina adopt?

Be direct and straightforward

While discussing how best to schedule deadlines for the upcoming project, Richard, an American; Kei, a Japanese; and Dev, an Indian; were facing numerous conflicts and disagreements. Their diverse cultural backgrounds were interfering with them communicating effectively. In such a scenario, what approach can best diffuse the situation?

Be patient

Jenny was having problems with the tight schedule and failed to meet several deadlines on her new project. She was reluctant to analyze her issues and blamed others instead of taking responsibility. What should Jenny do in this situation?

Be positive

Sam, a senior doctor at Princeton-Plainsboro Hospital, was asked to present the importance of learning CPR to a group of engineering students. During the presentation, Sam used certain words, phrases, and slang that are common medical terminology. This confused the students, however, and they could not understand the significance of the presentation properly. How did Sam manage to confuse his audience?

By not using jargon carefully

Carly was presented with a golden stethoscope by the CEO of her company for not missing a single workday in the previous financial year. What factor that contributes to the culture of an organization was illustrated in this scenario?

Ceremonies

Which factor reflects the organizational culture when longevity is valued and rewarded in a company?

Ceremonies

Binny's, an apparel company, rewards those who produce the maximum dresses in a month. The design is provided to them, and all they have to do is cut and sew the material. What kind of leadership approach should the company follow, and why?

Classical; to keep the assembly line organized and running round the clock

The HR manager of Sportrack Labels found that employees who could not effectively interact with their colleagues in a written or verbal capacity tended to underperform at their jobs. Which skill do these employees lack?

Communication

Which types of statements qualify what is being said and leave room for interpretations?

Conditional

Which types of statements are conveyed as truths and leave no room for analysis?

Declarative

What can be described as shortcuts that allow individuals to communicate with others, especially in scenarios when using verbal messages is not an option?

Emblem

Marlon is unpopular at work. When faced with a difficult situation, he resorts to name-calling and criticizing his colleagues. He accuses others of being incompetent at their jobs and later tries to rectify the situation by attempting to win their affection by flattering them. Which type of behavior does Marlon display, and how can this issue be resolved?

Evaluative "You" language; by following the descriptive "I" language verbal communication strategy

A system architect is consulted on the application software to use and the corresponding hardware requirements for an upcoming project in the banking sector. When choosing the technology for the upcoming project, what power source gives the system architect's choice more value?

Expert power

What are the cultural and psychological characteristics associated with our biological sex called?

Gender

What can be defined as the physiological process of decoding sounds?

Hearing

In which types of cultures are nonverbal cues extremely important to interpret messages?

High-context

What is the process of understanding everything that happens in this world and sharing that understanding with others with the help of verbal and nonverbal messages?

Human communication

Miller, a doorman, works enthusiastically all day long. When asked why, he says the owner of the building wishes him a good day every morning and says good night every evening, and always enquires about his well-being, which makes him feel important. Which type of approach is this assumption based on?

Human relations

What allows people to clarify or strengthen the meaning of their messages?

Illustrator

An art aficionado used a vibrant voice and dynamic gestures to explain the decor at the opening of a new gallery. The excitement showed in his facial expressions and energetic body movements. What element of nonverbal cues is the aficionado portraying?

Interest

A manager wanted to reprimand one of her underperforming employees. So she walked up to the employee, stood within a foot of him, and chided him for his continued mediocre quality of work. The manager invaded which spatial zone of the employee?

Intimate

Even though Joshua was aware of all the points of discussion prior to the weekly project review meeting, he couldn't follow what was being discussed during the meeting. No matter how hard he tried to focus, he felt lost. He was overwhelmed by the sheer volume of the presented data, statistics, and analysis. Finally, after the two-hour-long team meeting, Joshua gathered the courage to ask his manager to help prioritize his individual task roles and functions. What made Joshua distracted and unfocused during the meeting, and why?

Joshua thought there was too much information; he could not process all of it.

In his appraisal, Tom credited his manager for his high job satisfaction. Tom explained how his manager gave the team members a lot of freedom in how they do their work and how they set their deadlines. What type of leader is Tom's manager?

Laissez-faire

Russell, the manager of Biz World, calls his team together for a project meeting. In the meeting, he motivates them, sets their work agenda, and tells them that he is concerned about the company's long-term goals. What role is Russell playing in this situation?

Leader

Fiona, the Managing Director of Fin Corp., is a skillful leader. She remains tuned in to her team members' needs while communicating with them. She never says or does anything mindlessly. She always pays attention to factors that drive and motivate her subordinates. Which principle of communication is Fiona following, and how is it helpful?

Leaders are aware of their communication with themselves and others; it provides awareness of one's own thoughts, assumptions, communication behavior, as well as the behavior of others.

Which ability is enhanced automatically when you develop your communication competence?

Leadership

When the mayor proposes a further cut in funding for the community recreation center, a board counselor challenges the decision. What type of power does the counselor occupy?

Legitimate

A lawyer listens to her client's version of the story with interest. She mentally checks if she is able to understand the situation better while she is listening. This enables her to ask relevant and insightful questions to her client. What is the lawyer doing to process the situation?

Linking the details with the main ideas of the message

During the process of _____________, we accept the message, decode or assign meaning to it, and then let the other person know that the message was received.

Listening

A paint manufacturing company wants to organize a suppliers' meeting to discuss various customer concerns. Ruth is asked to tell all of the suppliers the time and place of the meeting. What method of communication should Ruth use, and why?

Media-lean; it is used when the information is routine and noncontroversial.

Steven, a manager, and Eva, a new Puerto Rican intern, had become very good friends at work. When Steven noticed that his sandwich was missing from his desk, he asked Eva whether she had anything to do with its disappearance. Upon hearing this, Eva moved farther away from Steven and vehemently denied taking the sandwich. However, Steve noticed that, while speaking, Eva turned red, looked down, and shuffled her feet. Steven instantly knew that Eva was lying. Which feature of nonverbal messages was illustrated in this scenario, and how did Steven gauge Eva's insincerity?

Nonverbal messages express truth; by interpreting Eva's nonverbal leakage cues

After answering all the questions in her viva voce examination, Ashley asked her examiner how she had performed. The examiner gave her a thumbs-up sign and said that she had performed admirably. But, the manner in which the examiner replied made Ashley think he was being insincere. Which feature of nonverbal communication does this scenario exemplify?

Nonverbal messages form relationships

What dimension of nonverbal cues is interpreted when a person uses forward body lean, head nods, direct eye contact, smiling, open body orientation, and expressive gestures and voice?

Pleasure

Which types of words most accurately express meaning?

Precise

Michelle is always in a rush when she attends meetings. Due to her hasty nature, she is always distracted and unfocused during meetings. Hence, she is unable to process the discussed information completely. What strategy should Michelle follow to ensure she gets the whole message?

Prepare by arriving early to meetings

What strategy should be followed to avoid distractions during serious discussions or interactions?

Prepare by setting the scene for attentive listening

Vinny becomes anxious and disoriented when he sits across from his manager. His nonverbal cues are very discouraging to the supervisor as well. What strategy should Vinny follow and how should he prepare to listen to his manager?

Prepare physically; he should unfold his arms, remove obstacles between him and the supervisor, and maintain proper eye contact.

Luke and Brian meet to discuss their company's new product launch. Brian starts the conversation and Luke listens carefully. Once Brian finishes his explanation, he asks Luke if he understands the concept. Which role does Luke play in this scenario?

Receiver

Jessie was awarded the best new employee in her company. While handing over the trophy to her, her manager said "Well done," but Jessie noticed her manager's lack of enthusiasm and his lack of eye contact and immediately knew that he was not happy with her work. Which dimension of communication message is implied by the manager?

Relational

________is the stage in the process of listening where one is able to retrieve the message from memory.

Remembering

By what process can listeners let the speaker know how well they understand the message, how the message affects them, and whether they agree with the message?

Responding

When we use words and nonverbal cues such as facial expressions, clothing, gestures, etc. to communicate our thoughts and ideas to others, we say that communication is about

Sharing sense

The students in a class were having trouble understanding a complex concept that their teacher was explaining. Finally, a student said, "I'm confused. Can you explain with another example?" How did the student respond verbally to the teacher?

She communicated messages that let the teacher know she needed clarification.

What is the process of stepping away from one's own thoughts and attempting to experience the feelings of another person called?

Social decentering

Jimmy and Mike meet in a cafeteria to discuss an issue. Jimmy starts the conversation and shares his ideas and thoughts with Mike, who understands what Jimmy says and replies appropriately. What role does Jimmy play in this scenario?

Source

While clarifying the queries of his students during a Q&A session, Professor Sylvan was relaxed in his posture. He displayed less direct body orientation and tilted his head downward. What dimension of nonverbal cues did Professor Sylvan communicate?

Status

What is the process of adapting your communication to how others communicate?

Style flexing

__________ represent thoughts, concepts, objects, or experiences.

Symbols

As a manager at Sigma Corporation, Robert has the power and authority to take action. What does this signify about Sigma Corporation, and why?

That it follows a centralized organizational culture; because it values a narrow distribution of power

Martin Croydon revolutionized the mobile, music, computer, and animation technologies. He influenced his employees by building a shared vision and challenging existing ways of thinking. He gave them a glimpse of the future, energized them, and gave the organization a new structure. What type of leadership approach did he represent and how did his approach change the organization?

Transformational; he influenced innovation and creativity among his employees.

Darlene is a fabulous public speaker. In her speeches, she always ensures that her statements are succinct and to the point. She strives to weed out any redundant words or phrases from her speech. Darlene uses which strategy to communicate clearly?

Use concise messages

When can a word be termed concrete?

When people can experience what the word refers to (the referent) with one of their senses

In a speech to the organization's employees, a company CEO credited her first supervisor and then others who guided her with various skills and knowledge to help the company reach its current position. She hoped that all the members in the organization would reach great heights in the future. How do leaders nonverbally communicate the organization's culture?

When they act as role models, coaches, and teachers

The __________approach to motivation is based on the assumption that the leader's job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible.

classical

The components of communication are source, message, channel, receiver, noise, feedback, and

context

A learned system of knowledge, behavior, attitudes, beliefs, values, and norms shared by a group of people is called

culture

A(n) ________ leader seeks to join in the process of influencing the group into action through dialogue.

democratic

A professor had scheduled a presentation at 9 a.m. Even though only twenty out of an expected seventy-five students had arrived at the scheduled time, he started his presentation without waiting for the other students. In this scenario, the professor has a

displaced point pattern

Carlos is the manager of a real estate company. He asks his sales team to gather for a meeting where he tells them to implement various strategies to increase sales. His team dutifully responds to his directive and puts his strategies into action. Every person in the team is said to be a good

follower

The approach where leaders perform essential tasks or behaviors that help an organization achieve its goals is called the ________ approach.

functional

The ________approach assumes that people are motivated when leaders empower them to solve problems and make decisions.

human resource

People belonging to ________ cultures use fewer contextual cues to send and interpret information.

low-context

The person who is appointed to coordinate and facilitate organizational processes is called a(n)

manger

Which types of messages are likely to express meaning about the quality of any given interaction?

nonverbal

The type of sexual harassment in which a manager threatens to not promote an employee unless the employee has sex with the manager is called

quid pro quo sexual harassment

Jane saw Tom, an old classmate from high school, after many years of not seeing one another. Upon meeting, they greeted each other with a warm handshake. Their handshake is an example of a

social/polite touch.

When we communicate with a person who is physically present, the communication is said to be

transactional

Which factors reflect the organizational culture when cues are given through formal and informal communication channels?

written rules and policies