Com 202 midterm/ final after 143
emotional intelligence
-ability to perceive and express emotions to understand and use them and to manage them to foster personal growth -helps you identify/perceive emotions -emotion can be used to facilitate thought-solve problems -importnt to understand emotions-center to understanding the progression of emotions -managing emotions-understand effect you have on others and how to control it -essential tot he listening process BC it highlights the importance of emotions when interacting and listening to others
IFF model: mechanical
-addresses learned behaviors, ex. learning how to drive
Communication Apprehension
-anxiety we fell when communicating with others -generalized anxiety-personality based, thinking "I can't do this" -conditioned anxiety-experience based, sweaty palms or nausea
IFF model: emotional
-attitudes (your view if something is good or bad), values (what ought to be), beliefs (perceotions of the real world) that guide you life -this combination provides the foundation of your emotional processes
IFF model
-emotional-attitudes (your view if something is good or bad), values (what ought to be), beliefs (perceotions of the real world) that guide you life -this combination provides the foundation of your emotional processes -mechanical-addresses learned behaviors, ex. learning how to drive -instinctive-physiological functioning of the human system, function of 5 senses where you receive external stimuli -cognitive-thought and active processing info influenced by memory priming and framing
empathetic listening
-emotionally connect with others, feeling with someone -empathetic responsiveness, perspective taking, sympathetic responsiveness -factors affecting empathy-gender, culture (individualistic cultures v collectivism cultures)
traits
-enduring personality qualities or attributes that influence behavior across situations -motivational in nature -stylistic driven, predispositions
Define and provide one example that you believe demonstrates an event schema, occupational schema, and gender schema.
-event schemata-appropriateness of someone's behavior -gender schemata-culturally defined, cognitive representations of traits, attitudes, behaviors, occupations and other things associated with maleness and femaleness -occupational schemata-trustworthiness of ppl holding the position, certain jobs should be for certain genders
appreciative listening
-listening for sensory stimulus or enjoyment -when the speaker derives pleasure from the form, rthmn and or tone of aural stimuli -critical in expanding ability to understand and accept cultures other than the one we grew up in
temperament
-part of personality that's inborn -tempermental traits form the biological basis of our personalities and is inheritable, temperament is stable
perceptual screens
-phycological filters that affect how you perceive the stimulus -ex. stereotypes of ppl
IFF model: Instinctive
-physiological functioning of the human system, function of 5 senses where you receive external stimuli
obstacles of effective memory
-repression and distortion-change BC of our values and beliefs-selective listening -retroactive inhibition-memory that we learn gets mixed up with other info we are already storing -primary recemvy effect-better remember 1sy and last things in a sequence of info -rigid thinking-the info is on the tip of our tongue, use association to recall this info Path to a better memory-eat right, increase creativity-help memory strategy, try more right brain activities, reduce stres
personality states
-shaped by your experiences with your environment and the ppl within in -learned adaptive, personality driven, situational
therapeutic listening
-show support for someone who is troubles -focusing attention, demonstrating attending behaviors, dev a supporting communication climate, listening with empathy, responding appropriately -Arnold's typology-red, yellow, green listening
external stimuli
-sings, signals or any stimuli transmitted by sources other than the receiver and picked up through senses, ex. hearing and seeing
The Role of family stories: expressiveness
-the level to which families are encouraged to express viewpoints, ideas and emotions
critical listening
-think about the message, make inferences and evaluate the speaker and the message -factual v fiction, recognize discrepancies between verbal and nonverbal messages -reasons for inconsistent msgs-conflicting intentions, disconnect between what's being said v what the speaker means, information is unpleasant
cognitive complexity
-underlies a variety of communication related skills and abilities affecting our perception as well as out message generation and reception -cognitive complexity-how you perceive incoming messages, organize it and use it to interpret the communication event -polarization-ppl have less Cognitive complexity, see things in black and white, good or bad -person centeredness-more cognitive complexity, assign causes or reasons for why a person does a particular thing
The type of listening that helps us identify if we are in harm's way after hearing a sound is a. discriminative listening b. comprehensive listening c. appreciative listening d. critical listening
Discriminative listening
Briefly describe how empathy, gender, and sociability are inter-related.
Empathy is more present depending on gender and sociability of a person. Girls are more likely to approach situations with empathy compared to boys their age. Sociability also affects the empathy of a person also including their gender. Girls are more likely to have an expressive vocabulary and partake in turn taking. Meaning they have a high sociability and also high empathy.
Ralph Nichols
Father of listening
Structures that promote a particular evaluation of a message are called __________.
Frames
According to your textbook, how much responsibility do students bear for their learning?
Full responsibility
During peak shopping periods in December, mall employees help co-workers whenever necessary to keep aisles clean and lines short, demonstrating __________.
Instrumental support
Min has a headache that is preventing her from fully paying attention during class lecture. Min is experiencing a. physical internal stimuli b. internal noise c. cognitive internal stimuli d. external interference
Internal noise
Based on the research of Rittle-Johns, Saylor, and Swygerty, if Lavanny wants to teach her son an effective way to problem-solve, which of the following would be the best method?
Lavanny should listen while her child explains a problem's solution.
How does listening affect the ability of a person to learn language?
Listening affects the ability of a person to learn a language because to be able to effectively understand and communicate in a language you have to be able to listen. Babies form the basics for all languages and by listening they can learn and decipher different noises and learn them through hearing to be able to speak a language.
What is one of the primary goals of instituting a Listening Across the Curriculum program?
Listening education should consist of more than one class.
Listening MATTERS model
M-mental stimulus A-awareness T-translation E-evaluation R-recall R-responding S-staying connected
Mollie's dating script is as follows: The man asks her out on a date, plans the date, and picks her up for the date. If Mollie's date violates her script, research covered in the text suggests she will do which of the following?
Mollie will view the relationship less positively
Lydia opens conversation with a man beside her by saying, "Your legs must be tired because you have been running through my mind." Based on research on opening lines, which of the following would most accurately describe the man's reaction?
The man would feel flattered by Lydia.
Tyson enjoys watching reality television. His favorite show chronicles the lives of a group of single men who are trying to develop and manage relationships while working high-profile jobs. What effect listed below will Tyson most likely experience as a regular viewer of this show?
Tyson will carry the gender roles he sees on the show into his own dating life.
The Role of family stories: scripts
expectations, beliefs, norms help us to assign meaning to an interaction and act as a guide to behavior—when broken ppl feel violated
Myers-Briggs Type Indicator
extraversion/introversion, thinking/feeling, sensing/intuiting, judging/perceiving (important in job satisfaction)
Barkley claims that her grandfather will give her a higher sum of money for her birthday if her grade point average stays above a 2.9. Barkley's grandfather doing this will most likely provide
extrinsic motivation
first friendships ( ages 4 and younger) typically are based on what?
familiarity
The Role of family stories: perspective taking
family members ability to confirm the perspectives of the member and take those perspectives and experiences into account when telling a story
If a thinker is task-oriented, then a __________ is people-oriented.
feeler
Susan Scott discusses the importance of conversations that are
fierce
parent-child conflict:tangible conflict
focus on specific elements of the conflcit, like what time curfew should be
According to Arnold's Typology of Listening, a red listener
focuses on his or her own needs
"If you have an apple a day, the doctor will stay away" is framed as a __________-__________statement.
gain-framed
Profs Bavelas, Coates, and Johnson-2 types of listening responses
genetic response or the back channel (nonverbal actions like nodding or "mhmm"-listening noises), specific response (directly tied to what the speaker in saying)-speakers are sensitive to facial expression and eye gaze
An individual with low interaction involvement is most likely to
have difficulty choosing conversation strategies
Professor Williams looks across the room throughout his lecture, walking around with a wireless microphone attached so that the whole class can hear him, no matter where he is. Professor Williams usually incorporates a few jokes throughout the lecture, as well. According to research, students with receiver apprehension who are in Professor Williams' class will likely respond by
having less receiver apprehension
Friendships in children five-eight years old are likely to be based on behaviors demonstrating a. helpfulness b. proximity c. familiarity d. aggressiveness
helpfulness
Which of the following is NOT a benefit of good organizational listening?
higher systematic change
The Role of family stories: turn taking
how dynamic and or polite family members are when they listen
The Role of family stories: avoidance
how members avoid conflict -give perception of individual power, view of community, self-concept, help to communicate family identity
The Role of family stories: structural traditionalism
how members embrace conventional notions of marriage and family life
The levels of listening most obviously address which one of the following?
how much effort one puts into listening
frames
how speakers compose their message and cognitive structures that guide info processing
How can emotional intelligence effect academic listening?
how you handle emotions can influence how you approach assignments and how you work with peers
Which of the following is NOT a goal for a good mediator?
imposing a solution on both parties
The use of technology has ____________ our overall communication time and ___________ overall time spent speaking and listening. a. increased/increased b. increased/decreased c. decreased/increased d. decreased/decreased
increased/decreased
working memory (short term memory)
information you use as you listen-helps us to process and store info helps you navigate between awareness, translation, evaluation functions as you process incoming mental stimuli -strategies-repetition, chunking (group items together), identification of logical patterns
A hospital sends out surveys to its employees, who reply with feedback that the food service is not adequately meeting their needs. The hospital installs a coffee and pastry cart in the main lobby, even though the employees were indicating that changes were needed in cafeteria options. The hospital is experiencing __________ failure.
input
__________ is the art of asking questions.
inquiry
Which of the following type of support focuses most on doing favors for co-workers?
instrumental
The Mozart Effect links listening to Mozart's Sonatas to increases in __________.
intelligence
Mary Renck Jalongo claims that academic listening is
interactive and constructive
In her career choices, Pilar desires to be a part of "something bigger than herself" so she can contribute to the larger whole. Pilar's desire demonstrates an
intrinsic attribute
Levi decides he wants to purchase a home because it will be a good investment. He visits a house with a realtor and decides to place an offer. His realtor suggests that he look at more houses or do more research on the surrounding community, but Levi tells his realtor, "I just got a good feeling from this house." Levi would be best described as a(n)
intuitor
Levi decides he wants to purchase a home because it will be a good investment. He visits a house with a realtor and decides to place an offer. His realtor suggests that he look at more houses or do more research on the surrounding community, but Levi tells his realtor, "I just got a good feeling from this house." Levi would be best described as a(n) a. extrovert b. intuitor c. sensor d. feeler
intuitor
The game "Phenomena"
is a computer-based game for children with language problems
Why will a good crisis negotiator avoid problem-solving during negotiation?
it is problematic if the person tries to problem solve before all sides of the situation are heard
Doctors who do NOT develop ongoing relationships with their patients will likely experience higher
job burnout
Parent child conflict: inter-parental conflict
kids blame themselves for the conflict and experience emotional distress
The "predict then confirm" strategy of note-taking would be best for a student who
likes to have questions prepared for class
comprehensive listening
listening for the understanding of the message -pay attention to the whole person, store information in our memory banks -use schemata patterns to organize and interpret info -allows us to understand and remember info
Comprehensive listening is most important in which context of juror listening?
listening to judge instructions
speaker effect
listening to the pitch, precision, and patterns of emphasis -ppl do have difficulty recognizing words BC it is of another dialect of the same language (southern v northern accents)
Maddie can recall the basic and supporting details of a conversation. This ability is called __________ comprehension according to the National Communication Association? demonstrative
literal
Margot's father allows Margot to make her own curfew rules as long as Margot lets her father know when she will be home, and explains to her father why she set the rule into place. Margot's family dynamic in the above information could be described as having __________ orientation.
low conformity
Not feeling free to share opinions with other members of the family reflects a __________ orientation.
low conversation
Which of the following is an assumption reflected in the two-way symmetrical model?
managing perceptions of various viewpoints
Each morning, Mina lets the dog out, grinds coffee beans, and then lets the dog back in. This information is most likely in which of Mina's information processing bins?
mechanical
A physician who spends more time discussing x-ray results and treatment options rather than asking what issues might have caused the injury is focusing on the voice of
medicine
Cognitive models primarily address which of the following elements of listening?
memory
Vocal fillers, incomplete thoughts, and speaker repetition are part of a speaker's
micro-structure
A __________ illustrates a complex process in an easily-understood way.
model
person centeredness
more cognitive complexity, assign causes or reasons for why a person does a particular thing
A high conversation and low conformity family will have
more members who self-disclose to each other
internal stimuli
nerve impulses received by the brain as a result of your own physiological or emotional state, ex. hunger
reception
neural reception of the stimulus
external interference
noise that makes it impossible or difficult to perceive or identify external stimulus
According to your textbook, a good critical listener knows that the majority of a message comes from the speaker's
nonverbal behavior
internal noise
occurs at a subconscious or conscious level (ppl standing too close v distracted thoughts)
The Role of family stories: engagement
overall responsiveness and liveliness of other family members
individual receiver apprehension
pairs our ability to manage info, people who have high receiver apprehension don't want to listen
One responsive technique used during active listening to show understanding of a speaker's message and feelings is called
paraphrasing
The level of listening identified by Van Slyke that involves one person sitting quietly while another talks is __________ listening.
passive
When listening to impassioned speeches from her classmates, Zoe can usually identify classmates' moods and sometimes assumes the joy or concern displayed by her classmates. Which listening style preference would best describe Zoe?
people-oriented
The ability to assign meaning to another person's behavior is
perceptiveness
About 91 percent of questions asked during a health interview are asked by the
physician
Polorization
ppl have less Cognitive complexity, see things in black and white, good or bad
Myers-Briggs Type-sensing
practical and pragmatic
Seth listens to his cubicle mate in order to show interest and sustain a helpful work relationship, and Seth listens to his department coordinator in order to receive instruction. These different motives for listening are described in which aspect of the Systems Model?
presage
Grice's Maxims
quantity, quality, relevance, manner
A student who is anxious about understanding detailed lectures might have __________ apprehension.
receiver
discriminative listening
reception of stimulus-decide what to ignore and what to pay attention to, you develop this in utero
"It took a while, but I think we've done a great job and made a great decision," would most likely be said during which of Fisher's phases of jury deliberation?
reinforcement
Lucy scratches her husband's prize sports car pulling it out of the garage. Lucy wonders if she should tell her husband about the damage, or try to get it repaired without telling him what happened. Lucy's dilemma is one of __________ __________.
relational maintenance
Conversations take place in the context of settings as well as __________.
relationships
Frederico is taking a vegetable gardening class because he wants to know more about growing his own food to be environmentally sustainable. Fiona is taking the class for college credit. On the first day of class, Frederico likely feels more __________ toward the class than Fiona.
relevance
While he was at lunch with his officemate, John broke eye contact to look at the passing dessert tray, but then looked back a few seconds later. Based on research on listener participation, what is John's officemate likely to do after John broke eye contact?
restart the sentence
Donna is re-telling a story about a recent restaurant experience. The food she received at the restaurant was not prepared how she ordered it, and the restaurant smelled of fish. Donna does not plan to return to the restaurant. When Donna's friend asks about the cleanliness of the restaurant and the wait staff, Donna doesn't remember specific details and says, "Oh, I feel like everything was just dirty. It was just so bad." Donna's response to her friend includes
schema-based distortion
Which of the following techniques for counselors is most related to listening for emotionally charged language?
selective reflection
How individuals construct their own social worlds is known as
self verification
The impressions that we form of others are called
social perception
In which country below would it be most acceptable to use a cell phone while dining out with friends?
south korea
__________ models focus on discriminating among pieces of a stimulus.
speech science models
Your friend comments that you acted strange during your recent surprise birthday party. She doesn't know that you had a surprise birthday party last year where people really scared you when they jumped out of hiding places and threw confetti at you. The way that you acted during your recent party could be most accurately described as a
state
Myers-Briggs Type-thinker
strong analytical skills
Darlene was able to give a description of suspect immediately after she witnessed a crime, but the trial proceedings took a year to begin. Darlene did not remember as much a year later. This variable is a(n)
system variable
Which of the following terms describes what one might do with information that he or she wants to retain and possibly use to develop new schemata?
tag
Which of the following aspects of personality are considered to be most stable?
temperament
Which of the following aspects of personality are considered to be most stable? a. temperaments b. states c. polarization d. sociability
temperament
Researchers divide personality into which two of the following categories? a. temperament and traits b. personality and states c. temperament and personality d. traits and biology
temperament and personality
The auditory area of the brain is the a. cognitive field b. terrestrial section c. temporal lobe d. audio-emotive area
temporal lobe
Grice's Maxims: Relation
the info received will be relevant to the purpose and flow of the convo-when violated confusion follows
Which of the following is NOT a reason for inconsistency in verbal and nonverbal messages?
the information is pleasant but the speaker is not
Glenn defined listening as
the process of receiving, constructing meaning from and responding to spoken and/or nonverbal messages
Grices Maxim: manner
the speaker will be brief, orderly, and unambiguous-we rely on politeness and tactfulness to counter an uneven level of knowledge
IFF model: cognitive
thought and active processing info influenced by memory priming and framing
A person who checks his cell phone for the time and then interrupts a rambling speaker would best be described as a(n) __________-oriented listener.
time
Listening is important as adolescent friendships develop because at that stage, adolescents are learning
to understand emotional differences between friends
Conversations, by including both an active sender and receiver, are processes that are
transactional
According to survey data, customer service scores are predicted largely by
trust
It can be argued that the most important factor to building provider-patient respect is establishing
trust
ones perception of something as true or real
value
Myers-Briggs Type-judger
value time and efficiency
Myers-Briggs Type-feeler
values empathy, sympathy and harmony, want to belong
The __________ of families today makes studying listening in the family context challenging.
variety of shape
Jean can look at a pie chart and then remember the important information to write down. Jean is a/an __________ learner.
visual
The researchers who recently identified individual listening style preferences are
watson and baker
self monitoring
we attempt to manage the impressions we leave with others
Grice's maxim of manner guides a speaker to be a. organized b. well-mannered c. useful d. truthful
well-mannered
In communicating with older adults, it is important to acknowledge that as people age, they tend to develop problems with __________ memory.
working
One of Dominic's classmates tells him in a conversation before class that it is her birthday. Dominic says, "Happy Birthday." Then class starts. Dominic used which type of memory in this listening situation before class?
working
The Role of family stories: coherence
working together to tell a story
Bostrom and Waldhart found relationships between memory and listening
Including long and short term memory
Men and women in the United States are seen as part of a more __________ culture emphasizing self-expression.
Individulaistic
Elijah is providing advice to his friend on how to prepare for a meeting with an attorney. Which of the following is the best piece of advice Elijah could give his friend?
"Recognize your own emotions surrounding the case."
What is meant by the phrase "empathetic split?" Give an example of when/how a person might experience such a split.
"is that people listeners are trying to control their emotions so they can be prepared to offer assistance or help in some active way. These listeners might feel that if they identify too closely with the other person, it might impair their ability to be helpful."
Shannon-Weaver Model of Communication
(sender>message>channel>receiver>feedback to sender)
Strong families display multiple characteristics and similarities. Identify the six characteristics of family strength discussed in this textbook, and explain how family talks might be important to reinforcing these characteristics.
1. Commitment to the family and well-being of its members 2. Positive communication and the ability to engage in constructive conflict management 3. Regular expression and confirmation of emotion 4. Enjoyment of quality time together 5. A feeling of spiritual well being. 6. Ability to effectively manage stress and crisis situations.
Kolb's Experiential Learning Model has four stages. Identify and briefly define each stage.
1. Concrete experience( sensing/feeling) 2. abstract conceptualization(thinking) 3. active experimentation( doing) 4. reflective observation(watching)
According to researchers, being aware of Emotional Intelligence can inform one's decision-making in what four ways?
1. Helps identify and perceive emotion 2. Can be used to facilitate thoughts 3. Understand emotion 4. Manage emotion
What are the six levels of listening identified by Van Slyke?
1. Passive Listening- Sit quietly while someone else is talking 2. Responding Listening- Making acknowledgments either nonverbal or verbal. 3. Selective Listening- Engage brain to listen for only things that support our beliefs 4. Attentive Listening- Listening with an agenda includes questions 5. Active Listening- Total sensory listening 6. Empathetic Listening- listening with intent to accept and understand another persons view.
The Integrative Listening Model focuses on distinct stages of listening. Please label and define each stage.
1. Preparing to listen- establishing listening goals ahead of time, analyzing the interaction context and addressing potential listening filters. 2. Applying the listening process model- receiving, comprehending, evaluating, interpreting and responding. 3. Assessing listening effectiveness- reflecting on ones listening performance by oneself and others. 4. Establishing goals for future listening- ongoing development of listening goals based on self-assessment and feedback.
What are Grice's conversational maxims? Identify and describe each one.
1. Quality- We expect people to tell the truth. Expecting useful information from the speaker. 2.Quantity-useful info we don't already know without overwhelming is 2. Relation- that the information given will have purpose relating to the conversation. 3. Manner- Expects the speaker to be brief orderly and unambigous. Assumes same intelligence amongst speaker and listener.
WFH model(Witkin)
1. Speech communication 2. Cognitive model 3. Speech science model
In adult friendships, partners tend to use five explicit strategies to maintain relationships. What are these five strategies? Give a specific example of how each one is shown in the relationship.
1. openness 2. assurance( supportiveness) 3. joint activities (spending time together) 4. positivity( working to keep exchanges pleasant) 5. avoidance (avoiding talking about people or things)
Bannon Four Stage Conflict Process
1. you should inquire 2. empathize by connecting with the other person on his or her emotional level 3. asking for permission-what explanation would be helpful? 4. explain and offer choices-offer diff sources of info
Listening functions in two critical roles in organizational conflict resolution. Identify and explain these two roles.
1.channel used to get information. If representatives don't take the necessary time to listen won't know what the other party wants 2. Reduce personal issues of the conflict. by taking the time to listen it will calm the emotions and will make it easier to listen
effective communication
20% speaking, 80% listening
Will asks, "Would you like me to help you find more information on the subject?" demonstrating the __________ step in the Four Stage Conflict Process.
3rd
suggestions to model kids listening behavior
6 suggestions: avoid distractions, be a good role model, be direct, ask kids to paraphrase, allow kids to look away (gaze aversion is a sign the the kid is taking time to formulate a response), reward good behavior
The average amount of time a patient can talk before being interrupted by a physician is
8-23 seconds
Studying listening in the family context can be difficult because a. family make-up varies widely today b. families are private about their communication c. family dynamics are predictable d. families are in more conflict than ever before
A. family makeup varies widely today
Aiden is in the second stage of an attorney-client interview. Which of the following is most likely to happen during this stage?
Aiden's attorney will ask questions for information.
Kai is interested in studying listening between managers and subordinates, acknowledging the power differences between both parties. Which of the following scales would be most helpful for Kai to use?
BFF Situational Assessment Scale
According to the research presented in your book, what is the commonality in how Native and Asian Americans prefer to handle conflict?
Both Native and Asian Americans prefer bringing in a third party to mediate.
The type of listening that addresses the physical reception of a stimulus is a. discriminative listening b. comprehensive listening c. appreciative listening d. critical listening
Discriminative listening
The relationship functions of maintaining liking, conflict resolution, and emotional support were suggested by scholars
Dindia and Timmerman
HURIER model
H-hearing U-understanding R-remembering I-interpreting E-evaluating R-responding
Jane is talking on her phone to her mother while walking to her next class. She has an exam the class, so she also is trying to look at vocabulary flash cards as she walks. In this situation, Martha is experiencing which of the following? a. Low motivation b. Low cognitive filtering c. High cognitive load d. High mental stimulus
High cognitive load
Of the four individual listening style preferences, which best reflects the characteristics associated with a "Feeler" personality?
Higher need for belonging, value sympathy, empathy and harmony. Are more subjective
In terms of the amount and type of questions, under what circumstances will a witness most accurately recall information during an investigative interview? When is accuracy worst?
If they are able to describe what they saw with limited questions. Accuracy is worse when many questions are asked that are specific and also late cases
Luke is listening to his younger brother talk about the bully at school. The bully is bothering Luke's brother, and even though Luke's brother wants to deal with the issue alone, Luke decides to do something to help. Based on the standards provided in your textbook, has Luke been a good therapeutic listener?
No, Luke should keep listening but not get involved.
As a regular viewer of reality television dating show, how might one's schemata regarding dating be reinforced or changed?
One would expect much more passion
Identify and describe the most prevalent approach to counseling today.
Patient centered approach meaning the counselor helps the person to find a solution but the client identifies ways to solve their own problems.
Which scholar indicated that regular viewers of court programming, when called for jury duty, will expect the judge in their courtroom to act like the judges seen on television?
Podlas
Which of the following is NOT an action technique?
Reinforcement
The Intrapersonal Information Flow model was adapted from an earlier model developed by
Roach, Barker, and Fitch-Hauser
Who wrote the seminal research indicating that when narrative information triggers a familiar story line, one might rely on a script instead of incoming information?
Schank and Abelson
You are dating someone from an individualistic culture. Which of the following best describes your partner's self-disclosure?
You are likely to hear about your partner's accomplishments.
One nonverbal way in which patients might indicate to a physician that they are about to make an important disclosure is by
a long pause while talking
A listening safe zone is
a place where people feel like they can speak their minds freely
Voir dire can best be described as
a process of deselecting jurors
speech intelligibility
a sender and listener who processes the signal to arrive at some level of understanding or intelligibility
Communicators tend to model communication behaviors after
anyone we observe communicating
According to Gassmann and Grawe, the best therapists are able to
assess patient strengths
long-term memory
ability to recall info and use this info-strategies (association, categorization, meditation, imagery, mnemonic)
Myers-Briggs Type-intuitor
abstract thinking
Judy having a conversation with her mother. Her mother is discussing why it is important to have a specific time set aside each day to complete homework. Judy acknowledges her mother's points and can see that her mother feels passionately about the subject, but, even after asking directly, Judy doesn't understand why her mother is so concerned about homework. In this scenario, which level of listening would best describe Judy?
active
Which type of listening suggested by Bodie is considered other-oriented?
active-empathetic listening
script
address the sequence of actions associated with a particular event
Parent child conflict: intangible conflict
addresses what makes your family unique and binds you together
A nurse says to a patient, "Come on, Miss Flannigan. I see it's time to reassess your blood pressure medication. How are you feeling, honey?" best demonstrates a. rapportism b. elderspeak c. paralanguage d. seniortalk
b. elderspeak
Chelsea is an event planner. She is creative, enjoys working with other people, and regularly attends other events from which to draw inspiration. She also enjoys coordinating the different teams and personalities to produce a successful event. Chelsea is most likely a(n) a. converging learner b. divergent learner c. accommodating learner d. assimilating learner
b. divergent learner
During an investigative interview, Officer Simmons asks a witness, "Now during the burglary, did you notice a weapon? How would you describe it?" If the witness did not focus on the weapon during the burglary and does not remember one, the witness is likely to a. tell the officer there was no weapon b. incorporate a weapon into memory c. retract their statement out of safety concerns d. engage in relational listening
b. incorporate a weapon into memory
Research indicates that most telecommuters a. are decreasing in number as people return to on-site workplaces b. prefer knowing less about day-to-day operating information than people on-site c. want daily updates on their organization through e-mail instead of phone messages d. would rather be working in a stable physical workplace
b. prefer knowing less about day-to-day operating information than people on-site
Grices Maxims: quantity
be given use info that we don't know without overwhelming us with too much-we rely on our storage of knowledge
Individuals that value providing emotional support are likely
be more popular
One's perception of something as true or real is called what? a. belief b. attitude c. script d. value
belief
Stage one of an attorney-client interview is primarily focused on which of the following?
building rapport
Which of the following is NOT one of the four central beliefs about the role of listening as reported by students in the Listening Concepts Inventory?
displaying immediacy
Which of the following methods of teaching gives students the greatest amount of control over their own learning? a. direct methods b. indirect methods c. integrated methods d. diverging methods
c. integrated methods
Listening is important as adolescent friendships develop because at that stage, adolescents are learning a. to identify their emotions b. to be more competitive c. about relational maintenance d. to understand emotional differences between friends
c. about relational maintenance
Primes
clues imbedded in a message that signal how the info should be interpreted
Schema
cognitive structure consisting of representations of some defined area
Both doctors and patients should be aware of __________ that might impact their interactions and information processing.
communication
According to your textbook, listening is an important competency for which two of the following?
communication and life
Which marital conflict style is the most regulated?
conflict engagers
Marco is likely to research his illness symptoms online and bring ideas to his doctor, demonstrating a __________ approach.
consumeristic
Which listening style would be most helpful for a juror in the courtroom who needs to closely analyze the evidence for each side of a case?
content-orentated
Calla's family has a time twice a week where the whole family sits together and any member of the family can discuss what is on their mind. This activity demonstrates her family's high __________ orientation.
conversation
When an organization fails to live up to its stated values, it exhibits
culture gaps
Myers-Briggs Type-perceiving
curious, flexible and keep options open
Stage one of an attorney-client interview is primarily focused on which of the following? a. outlining goals b. gathering information c. counseling the client d. building rapport
d. building rapport
Which of the following is NOT one of the four central beliefs about the role of listening as reported by students in the Listening Concepts Inventory? a. organizing information b. building relationships c. critiquing messages d. displaying immediacy
d. displaying immediacy
A counselor is most likely to be called to assist in Alternative Dispute Resolution for which type of dispute?
emotionally-oriented
Grice's Maxims:quality
expect to tell/be told the truth or what they believe is the truth
According to the predominant approach to counseling, the person in a counseling relationship who can best determine the way to solve a patient's problem is a. a personal mentor b. a close family member c. the patient's therapist/counselor d. the patient
d. the patient
Raul likes working at the coffee shop. He thinks that the shop is successful. The manager is clear and detailed with directions. Also, the employees have a chance to choose entertainers for open mic and poetry nights. He thinks his co-workers like working at the shop, too. These are Raul's perceptions of a. collaboration b. social support c. symmetry d. climate
d.climate
Ari does not realize that Gene's heavy sighs during conversation are a sign of frustration, and Gene does not understand that Ari looking down at the floor signals that Ari is tired of the conversation. The misunderstandings of Ari and Gene in this situation are called
decoding deficits
listening
defined by the ILA and NCA is an active, conscious communication act
Purpose of an organization
describes what the organization is there to do
Regarding the use of the medical system, women are more likely than men to
develop a consumeristic approach toward patient-provider interactions