Combo with Management Ch 9 and 5 others

Which of the following specifically refers to a performance appraisal by peers, subordinates, supervisors, and sometimes even clients?

360-degree appraisal

_____ is negotiation between labor unions and managers to resolve conflicts and disputes about important issues such as working hours, wages, working conditions, and job security.

Collective bargaining

Which of the following is required by the group to ensure that it can control members' behavior and channel it in the direction of high performance and group goal accomplishment?

Conformity

_____ is a technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time.

Customer relationship management

When a member of the group fails to act consistently with a group norm, which of the following has occurred?

Deviance

Which of the following is a major problem that self-managed work teams can encounter?

Disciplining team members

_____ can contribute to leadership effectiveness in multiple ways, including encouraging and supporting creativity among followers.

Emotional intelligence

Which of the following theories focuses on the perceptions of workers of the fairness of their work outcomes relative to their work inputs?

Equity theory

Which of the following theories states that outcomes such as pay should be distributed in proportion to inputs?

Equity theory

Which of the following theories postulates that motivation of employees will be high when employees believe that a high level of effort will lead to high performance, but only when they believe that high performance leads to the attainment of outcomes that they desire?

Expectancy theory

Which of the following media of communication has the highest information richness?

Face-to-face communication

Which of the following is the correct order of the stages of group development?

Forming, storming, norming, performing, adjourning

_____ refers to the changes in meaning that occur as information passes through a series of senders and receivers, which reduces the quality of information.

Information distortion

Which of the following is NOT a kind of leader behavior described in the path-goal model?

Initiating structure

Under a _____ inventory system, parts and supplies arrive at the organization:

JIT; when needed.

According to the trait model, which of the following traits of leadership helps managers avoid acting selfishly, control their feelings, and admit when they have made a mistake?

Maturity

Establishing and maintaining good interpersonal relations and being liked are characteristics of individuals who can be rated high on which of the following?

Need for affiliation

_____ is a general term that refers to anything that hampers any stage of the communication process.

Noise

Which of the following theories describes how employees learn to perform behaviors that lead to desired consequences, and to avoid behaviors that lead to undesired consequences?

Operant conditioning theory

Which of the following is NOT a tool that managers use in the selection process?

Performance appraisals

Which of the following is an example of extrinsically motivated behavior?

Praise

According to Maslow's hierarchy of needs theory, which of the following is the highest level of needs of workers?

Self-actualization

Which type of leader is primarily concerned with ensuring that subordinates perform their work at a high quality level?

Task-oriented

Information is shared between two or more people in which phase of the communication process?

Transmission

James, a production manager at a growing company, has mastered the processes and procedures of overall management of the ongoing production operations by walking around and watching other managers as they worked. This is an example of which type of learning?

Vicarious learning

The set of behaviors and tasks that a member of the group is expected to perform because he/she is a member of the group is known as:

a group role.

An enthusiastic, self-confident leader who is able to clearly communicate his/her vision of how good things could be is known as a:

charismatic leader.

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

communication

The process in which the receiver interprets and tries to make sense of the message is known as:

decoding.

Labor productivity is most commonly used to:

draw efficiency comparisons between different organizations.

In the _____ stage of the product life cycle, a product has yet to gain widespread acceptance; customers are unsure what a product, has to offer, and demand for it is minimal.

embryonic

According to expectancy theory, high motivation will occur when:

expectancy, instrumentality, and valence are all high.

The way in which machines, robots, and people are grouped together in the production process is known as:

facilities layout.

The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is known as:

forming

The degree to which the members of a group are attracted to membership in the group is known as:

group cohesiveness.

One of the reasons to increase product quality is that higher product quality can _____ efficiency, _____ operating costs, and _____ profits.

increase; lower; increase

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as:

job analysis.

The process of identifying and describing in writing the tasks, duties, and responsibilities for a specific job results in a:

job description.

The process by which one person exerts influence over others and inspires, motivates, and directs their activities is known as:

leadership.

The authority that a manager has because of his/her position in the organizational hierarchy is known as:

legitimate power.

In the typical organization, increased efficiency leads to:

lower production costs.

When managers pass through work areas and talk informally with workers, they are engaging in:

management by wandering around.

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers require training and what types of skills and knowledge these managers require to develop. This process is known as:

needs assessment.

Achieving superior responsiveness to customers through improving quality and efficiency:

often requires a change in organizational culture.

The specific ways in which a manager chooses to influence others is known as:

personal leadership style.

The ability of a leader to get others to act in certain ways is known as that leader's:

power

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as:

process reengineering.

In an attempt to promote innovation in a work group, the supervisor should do all of the following EXCEPT:

provide detailed procedures to the group.

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:

recruitment and selection

A process layout often _____ efficiency and is well suited for _____ products.

reduces; custom-made

An operations manager is responsible for all of the following in an organization's production system EXCEPT:

reducing responsiveness to consumers.

Information that is useful to the particular circumstances facing a manager is known as _____ information.

relevant

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the _____ of the test.

reliability

The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as:

social loafing.

According to the goal-setting theory, the most motivating goals are:

specific and difficult.

In terms of group performance, the idea that "the whole is more than the sum of its parts" is the fundamental point in the concept of:

synergy.

According to Fiedler's model, when a situation is very unfavorable for a leader, he/she will be more effective if he/she is:

task-oriented.

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:

training and development.

A(n) _____ system processes _____ transactions while a(n) _____ system provides managers with information to be used in their _____ decisions.

transaction-processing; routine; operations information; nonroutine

The degree to which a test measures what it is supposed to measure is called the _____ of the test.

validity