Combo with "Management Chapter 1-4 Quizzes" and 1 other
The American epidemic of obesity among U.S. youth is an example of which external force? A. Sociocultural B. Special interest C. Demographic D. Political-legal E. Media
A. Sociocultural
________ forces are influences and trends originating in human relationships and values that may affect an organization. A. Sociocultural B. Special-interest C. Demographic D. Political-legal E. Media
A. Sociocultural
______ skills consist of the job-specific knowledge needed to perform well in a specialized field. A. Technical B. Action C. Conceptual D. Physical E. Human
A. Technical
Which of the following is an event that helped spur the inception of the global economy? A. The opening of Asian markets to foreign investors. B. Improved race relations worldwide. C. The industrial revolution. D. The invention of the Internet. E. The increasing regulation of economies across the world.
A. The opening of Asian markets to foreign investors.
Colin takes notes at executive council meetings and prepares summaries to present to middle managers and supervisors at a monthly meeting. This task is part of a(n) _______ role. A. disseminator B. entrepreneur C. monitor D. leadership E. visionary
A. disseminator
Inflation is an example of ______ forces in an organization's general environment. A. economic B. technological C. political-legal D. sociocultural E. demographic
A. economic
Tracy, a manager at a busy warehouse, was slow to hire new employees, preferring instead to encourage improvements from his current staff. He carefully watched his other costs too, performing equipment maintenance on a regular basis to improve its lifespan. Tracy would best be described as a(n) _____ manager. A. efficient B. ethical C. innovative D. effective E. micro
A. efficient
To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely. He is acting in the ______ role. A. entrepreneur B. disturbance handler C. resource allocator D. negotiator E. liaison
A. entrepreneur
Standards of right and wrong that influence behavior are known as A. ethics. B. morals. C. a value system. D. ethical behavior. E. values.
A. ethics.
Christine prefers not to deviate from the practices she has always used as a U.S. manager, even though she is now working at an Asian subsidiary. She has been heard saying that she is "just ensuring the job gets done right." Christine is most likely a(n) ________ manager. A. ethnocentric B. concentric C. prejudicial D. polycentric E. geocentric
A. ethnocentric
The __________ is the rate at which one country's currency can be exchanged for another country's currency. A. exchange rate B. GATT C. terms of transaction D. interest rate E. return rate
A. exchange rate
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called A. first-line managers. B. middle managers. C. general managers. D. functional managers. E. initial managers.
A. first-line managers.
After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ______ role. A. leadership B. negotiator C. liaison D. authority E. entrepreneur
A. leadership
Eli Lilly has agreed to let a South African company manufacture several of Eli Lilly's diabetes drugs and pay Eli Lilly a fee to distribute the drugs with a different brand name in South Africa. Eli Lilly is engaging in A. licensing. B. franchising. C. countertrading. D. a strategic alliance. E. a greenfield venture.
A. licensing.
The International Red Cross is an example of a A. multinational organization. B. multigovernment organization. C. international social corporation. D. multinational corporation. E. global philanthropy.
A. multinational organization.
When a company uses a supplier outside itself to provide goods and services, it is A. outsourcing. B. countertrading. C. franchising. D. licensing. E. privatizing.
A. outsourcing.
People who can claim an organization as their legal property are called A. owners. B. the board of directors. C. financial institutions. D. customers. E. employees.
A. owners.
A manager's duty to take actions that will benefit the interests of society as well as of the organization is known as A. social responsibility. B. philanthropy. C. ethics. D. moral rights. E. the society motive.
A. social responsibility.
Management theorist Peter Drucker compared the workplace of the future to a A. pyramid. B. symphony orchestra. C. flattened oval. D. chess game. E. warship.
B. symphony orchestra.
The EU has recently agreed to cut the taxes it charges on bananas imported from Central and South America. This tax is a type of A. embargo. B. tariff. C. import quota. D. predatory selling. E. boycott.
B. tariff.
Distributors are part of the ______ environment of organizations. A. alliance B. task C. sociopolitical D. general E. internal
B. task
Marie recently became a managing partner at her law firm. Though her job has changed, she still needs to have the necessary ______ skills to advise and review the contracts of the real estate attorneys that she manages. A. performance B. technical C. conceptual D. human E. physical
B. technical
Multinational Corporation
BHP Billilton is an Australian mining company with operations in Brazil, Canada, South Africa, and the United States, among other countries. This company is a
Explain the three primary barriers to free trade that can exist, and why a country might erect such barriers. Give an example of each.
Barriers include protective tariffs, import quotas, and embargoes. Countries often use such barriers as a form of trade protectionism, the use of government regulations to limit the import of goods and services, to protect their domestic industries against foreign competition. The justification they often use is that this saves jobs. Tariffs are duties or taxes levied on imports. Tariffs may be used to raise money for the government (revenue tariffs) or to protect domestic production (protective tariffs). An example of the second type is the U.S. tariff on Chinese tires. Import quotas are limits on the numbers of a product that can be imported. These also protect domestic industries. The United States has also used this technique to protect domestic steel production against Japanese competition. Embargoes are complete bans on import or export of particular products. This may be done to protect domestic production or for reasons of foreign policy or protection of technological secrets. For example, the United States has banned the import of Cuban cigars and sugar for political reasons.
Strategic Planning
Because of the frequency with which world competition and information technology alter marketplace conditions, a company's ________ may have to be done closer to every 1 or 2 years than every 5.
Outsourcing
Billie runs a successful cell-phone accessory store online. She loves designing and marketing the products, and she manages others who do the production, but the shipping had become a real problem. She decided to contract with FedEx to handle this logistical part of her business. Billie is
Closed-system
Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure.
Polychronic
Bradley was working for the summer in Costa Rica. He had made arrangements with a business associate to give him a ride to a nearby town at 10 a.m. He was very upset when his ride had still not appeared by 10:30. Bradley did not understand that ______ time is common in Latin America.
Taking corrective action.
Apple has a plan to generate buzz for its new products by maintaining secrecy about them. Apple has learned that strong measures are required to protect such mysteries, so it has enhanced its security and even fired and sued employees for leaking news about the products. These efforts would be considered which part of the planning/control cycle?
An internal stakeholder
As part of his overall stock portfolio, Jason bought a few shares of Facebook. In this context, he would best be described as ______ of Facebook.
Internal Stakeholders
As part of his overall stock portfolio, Jason bought a few shares of Facebook. In this context, he would best be described as ______ of Facebook.
On GLOBE dimensions, the U.S. managerial sample scored high on _____________.
Assertiveness and Performance Orientation
Which of the following approaches is characteristic of a manager using the contingency viewpoint?
Assessing the characteristics of particular situation before deciding what to do.
Vision
Avon, the world's leading direct seller of beauty products, has a(n) ________ statement, which is "to be the company that best understands and satisfies the product, service, and self-fulfillment needs of women globally."
Controlling
Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function?
Which of the following is a primary reason that companies expand internationally? A. Political expediency B. Lower labor costs C. Higher tariffs D. More diverse employees E. Prevention of counterfeiting
B. Lower labor costs
The __________ is designed to monitor and enforce trade agreements. A. World Bank B. WTO C. IMF D. GATT E. EU
B. WTO
According to management recruiters, ______ demonstrates independence, resourcefulness, and entrepreneurship to potential employers. A. importing goods from another country B. foreign work experience C. holding school leadership positions D. speaking a second language E. studying the fine arts
B. foreign work experience
Pizza Hut provides the use of its name plus operating know-how to companies in Costa Rica in return for a fee plus a percentage of profits. Pizza Hut is A. exporting. B. franchising. C. countertrading. D. involved in a strategic alliance. E. involved in a greenfield venture.
B. franchising.
The movement of goods and services among nations without political or economic obstruction is called A. trade policy. B. free trade. C. trade protectionism. D. privatization. E. trade embargo.
B. free trade.
The trend of the world economy toward becoming a more interdependent system is called A. international cooperation. B. globalization. C. world partnership. D. economic defragmentation. E. international unification.
B. globalization.
Research has shown that all of the following are characteristics of an entrepreneur except which? A. self-confident B. highly experienced C. belief in personal control of destiny D. high energy level and action orientation E. high tolerance for ambiguity
B. highly experienced
The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of A. business intelligence. B. intrapreneurship. C. business invention. D. corporate design. E. entrepreneurship.
B. intrapreneurship.
In a(n) ______, shared meanings are primarily derived from written and spoken words rather than situational cues. A. core values system B. low-context culture C. expatriate system D. societal value system E. high-context culture
B. low-context culture
The general environment of an organization is also known as its A. forcefield. B. macroenvironment. C. global sphere of influence. D. task environment. E. control climate.
B. macroenvironment.
Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health organization. He receives most of his strategic direction from the organization and supervises several department managers in his workplace. Derrick is a A. first-line manager. B. middle manager. C. tactical manager. D. functional manager. E. coordination manager.
B. middle manager.
The _________ effect states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone. A. proliferation B. multiplier C. managerial D. halo E. additive
B. multiplier
After her divorce, Jillian had to go back to work. While she interviewed to return to her previous accounting profession, she began a custom wedding invitation business. Jillian would best be described as a(n) A. motivated entrepreneur. B. necessity entrepreneur. C. opportunity entrepreneur. D. performance entrepreneur. E. chance entrepreneur.
B. necessity entrepreneur.
Seref purchases handcrafted Turkish rugs overseas and brings them to the United States to sell in his retail store. He is involved in A. outsourcing. B. countertrading. C. importing. D. franchising. E. exporting.
C. importing.
Finding ways to deliver new or better goods or services is called A. advancement. B. streamlining. C. innovation. D. efficiency. E. quality control.
C. innovation
Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called A. executional managers. B. first-line managers. C. middle managers. D. functional managers. E. general managers.
C. middle managers.
Billie runs a successful cell-phone accessory store online. She loves designing and marketing the products, and she manages others who do the production, but the shipping had become a real problem. She decided to contract with FedEx to handle this logistical part of her business. Billie is A. countertrading. B. franchising. C. outsourcing. D. licensing. E. privatizing.
C. outsourcing.
Setting goals and deciding how to achieve them is called A. controlling. B. managing. C. planning. D. organizing. E. leading.
C. planning.
Eliza is a new manager, and she frequently feels it necessary to threaten her employees with a variety of punishments in order to get them to follow the rules. The level of personal moral development at which Eliza is operating is the ______ level according to Kohlberg. A. conventional B. unconventional C. preconventional D. postconventional E. reconventional
C. preconventional
Two different project teams recently submitted proposals for very promising ideas, but the budget will not allow both to go forward this year. Amanda is making the tough decisions about which should be the focus this time, as a part of her ______ role. A. leadership B. disseminator C. resource allocator D. negotiator E. entrepreneur
C. resource allocator
The primary measure of success of a nonprofit organization is typically A. the total revenue. B. ROI. C. the effectiveness of the services delivered. D. the market share. E. the number of services available.
C. the effectiveness of the services delivered.
Customers are likely to put up with poor-quality products only if your organization is A. underperforming in innovation. B. using computerized customer service. C. the only one of its kind. D. in a very competitive industry. E. lacking strong environmental policies.
C. the only one of its kind.
When conducting business in English in Asia, if the answer to a question is "yes," one should assume that means A. with certainty. B. no. C. the question is understood. D. I can be persuaded. E. this is fair.
C. the question is understood.
Conceptual skills are particularly important for ______ managers. A. first-line B. functional C. top D. middle E. general
C. top
The earliest forms of communication, the hallmark of great civilizations, were based on A. personal relationships. B. technology. C. transportation. D. warfare. E. agriculture.
C. transportation.
In considering a large-scale layoff, a manager performs a cost-benefit analysis and determines that profits will be greatest if she proceeds. She is using the ______ approach to guide her decision regarding an ethical dilemma. A. individual B. responsibility C. utilitarian D. moral-rights E. justice
C. utilitarian
Skoda Auto, originally a Czech company and one that still manufactures there as well as in other international locations, is one of the largest automakers in Central Europe. In 2000, its acquisition by Germany's Volkswagen Group was complete, and it is now one of four brands for that company. Skoda is now a ______ of Volkswagen. A. maquiladora B. strategically C. wholly owned subsidiary D. greenfield venture E. licensee
C. wholly owned subsidiary
The defining difference between an entrepreneur and an intrapreneur is that the latter A. is the person responsible for funding the former with a startup investment. B. is working on multiple opportunities simultaneously. C. works within an existing organization, using its resources to exploit an opportunity. D. usually runs a small business. E. works in a team setting to develop an idea to fruition.
C. works within an existing organization, using its resources to exploit an opportunity.
The defining difference between an entrepreneur and an intrapreneur is that the latter A. is the person responsible for funding the former with a startup investment. B. is working on multiple opportunities simultaneously. C. works within an existing organization, using its resources to exploit an opportunity. D. usually runs a small business. E. works in a team setting to develop an idea to fruition.
C. works within an existing organization, using its resources to exploit an opportunity.
Ethnocentric
Christine prefers not to deviate from the practices she has always used as a U.S. manager, even though she is now working at an Asian subsidiary. She has been heard saying that she is "just ensuring the job gets done right." Christine is most likely a(n) ________ manager.
Strategic Goal
Cimarron Saddlery expects to improve profitability of the organization by 15% over the next three years. This is an example of a(n)
Scientific and administrative management are part of the ________ viewpoint.
Classical
McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?
Classical Viewpoint
Systems
Classical, behavioral, and quantitative viewpoints about management are collectively referred to as the ________ perspective.
Many technology companies are hesitant to involve customers in the development of their products, since they are trying to protect their latest products and ideas from competitors' attempts to replicate them. This typically results in a fairly ______ system.
Closed
Which type of non profit organization offers services to all clients within its jurisdiction?
Commonweal
Over her years as a manager, Rose has had a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings. Rose should consider the ______ viewpoint of management in this case.
Contingency
Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function?
Controlling
Monitoring performance and taking corrective action as needed is called ______.
Controlling
Of the following, which is one of the functions of management described by Fayol?
Coordinating
The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as _________.
Corporate Governance
Kelly runs a growing business in Birmingham and wants to do more than lead a successful and law-abiding company. She intends to make a difference in her community by helping with issues like poverty and high unemployment. Kelly believes in ___________.
Corporate Social Responsibility
Kelly runs a growing business in Birmingham and wants to do more than lead a successful and law-abiding company. She intends to make a difference in her community by helping with issues like poverty and high unemployment. Kelly believes in...
Corporate social responsibility
Recently, the Chinese government exchanged 212 railway trucks full of mango juice for a passenger jet from a Russian company. The Russian company is involved in ______________.
Countertrading
Which of the following is most likely to help build a learning organization?
Create a psychologically safe environment.
Amazon.com maintains an easy-to-use website, has an accessible service phone number, and offers an inexpensive annual shipping fee primarily in an effort to serve which stakeholders?
Customers
A __________ is a person or organization that helps another organization sell its goods and services to customers. A. financier B. supplier C. strategic ally D. distributor E. special-interest group
D. distributor
To be ______ as a manager means to make the right decisions and successfully carry them out to achieve goals. A. productive B. ethical C. efficient D. effective E. innovative
D. effective
Jeremy Stoppelman and Russel Simmons, founders of Yelp, a website with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as A. business developers. B. inventors. C. sole proprietors. D. entrepreneurs. E. intrapreneurs.
D. entrepreneurs.
A company that is producing goods domestically and sells them outside the country is involved in A. countertrading. B. outsourcing. C. importing. D. exporting. E. franchising.
D. exporting.
Employees at Zachary's Chicago Pizza in California can purchase company stock and thus become owners through a device called A. a trustees arrangement. B. participative management. C. bond sharing. D. an employee stock ownership plan. E. profit sharing.
D. an employee stock ownership plan.
A group of people who work together to achieve some specific purpose is/are called A. managers. B. a collaboration. C. a team. D. an organization. E. a community.
D. an organization
If your Chinese coworker in Hong Kong tells you that you have gained weight, you should interpret this comment as A. an insult. B. flirtation. C. a misunderstanding. D. friendliness. E. too personal.
D. friendliness.
A ______ manager is responsible for just one organizational activity. A. specialist B. first-line C. singular D. functional E. top-level
D. functional
The concept of a "flat" world means A. employees are learning to suppress negative emotion in the workplace. B. corporations are developing a preference for a new, flatter organizational structure. C. a recession now slows the economies of most nations simultaneously. D. globalization has leveled the playing field for emerging economies. E. businesspeople are now more conservative in their approach to investment.
D. globalization has leveled the playing field for emerging economies.
How much pride and loyalty people should have for their family or organization is a cultural dimension in the GLOBE project known as A. institutional collectivism. B. power distance. C. social egalitarianism. D. in-group collectivism. E. human egalitarianism.
D. in-group collectivism.
Chemka is speaking at a press conference to discuss the company's plans to close three underperforming branches after several years and several rounds of changes in trying to keep them open. Chemka is performing the _______ role. A. disseminator B. monitor C. liaison D. spokesperson E. figurehead
D. spokesperson
A U.S. company agrees with a foreign company to start a new enterprise together in a foreign country, sharing the risks and the rewards. This is called a A. countertrade. B. greenfield venture. C. wholly owned subsidiary. D. strategic alliance. E. maquiladora.
D. strategic alliance.
The music industry has been changed dramatically by consumers' ability to download songs from the Internet. This is an example of ______ forces in an organization's ______ environment. A. technological; task B. economic; general C. sociocultural; general D. technological; general E. economic; task
D. technological; general
The company's culture most directly affects A. the number of competitors a firm has. B. the number of products a company makes. C. the amount charged for the firm's products or services. D. the manager's happiness. E. the education of the workforce.
D. the manager's happiness.
In labor disputes, hourly workers are typically represented by ________, while salaried workers are represented by professional associations. A. special-interest groups B. government regulators C. mass media D. unions E. financial institutions
D. unions
Jessica is an employee in a manufacturing plant who works the graveyard shift, midnight to 8 a.m. One night, she saw one of her managers dumping some chemicals down a storm drain in the parking lot. When she confronted him, he said this was standard procedure for some waste materials to avoid other costly disposal measures. When Jessica wrote a letter about it to the local newspaper she was a(n) A. victim's advocate. B. activist. C. gossip. D. whistle-blower. E. disloyal employee.
D. whistle-blower.
Defining
During which managerial function do you make a blueprint for action that describes what you need to do to realize your goals?
Planning
During which managerial function do you make a blueprint for action that describes what you need to do to realize your goals?
Paul has been tasked with creating a new microsite on his engineering company's intranet. The site will house company-approved design procedures and efficiency strategies for all employees. Creating the design microsite is a form of A. strategy management. B. e-management. C. project management. D. knowledge management. E. morale management.
D. knowledge management.
Oxfam International is a nonprofit that works in 90 countries on issues of poverty advocacy and eradication, as well as disaster relief. Oxfam is a(n) A. multinational corporation. B. global aid firm. C. international philanthropy. D. multinational organization. E. global charity.
D. multinational organization.
Abbie recently joined a professional organization for certified public accountants, and was happy that her firm offered to pay the dues. This type of group is an example of a(n) ______ organization. A. for-profit B. nonprofit C. administrative D. mutual-benefit E. aid-based
D. mutual-benefit
Which of the following is more characteristic of an entrepreneur than a manager? A. High need for achievement B. External locus of control C. Belief in personal control of destiny D. Motivated by organizational rewards E. Tolerance for risk
E. Tolerance for risk
Which of the following is more characteristic of an entrepreneur than a manager? A. High need for achievement B. External locus of control C. Belief in personal control of destiny D. Motivated by organizational rewards E. Tolerance for risk
E. Tolerance for risk
Recently, the Chinese government exchanged 212 railway trucks full of mango juice for a passenger jet from a Russian company. The Russian company is involved in A. importing. B. franchising. C. pseudo-exporting. D. outsourcing. E. countertrading.
E. countertrading.
For convenience, you purchase tickets to see the Black Keys through StubHub rather than from the venue itself. In this case, StubHub acts as a A. strategic ally. B. supplier. C. repackager. D. special-interest group. E. distributor.
E. distributor.
Wheat producers in the United States claim that the Canadian Wheat Board is selling wheat imported into the United States at unreasonably low prices, and they fear depression of their own prices. The U.S. producers are accusing the Canadians of A. creating an embargo. B. unfair foreign advantage. C. export crashing. D. loss transactions. E. dumping.
E. dumping.
Demographic forces are part of the __________ environment of organizations. A. internal B. mechanical C. controllable D. task E. general
E. general
Meredith is a seasoned American manager, currently working in Brazil. She has noticed that some of her management techniques work well in her overseas position, but sometimes she finds it more effective to defer to the practices of her Brazilian counterparts. Meredith can be described as a(n) ______ manager. A. parochial B. ethnocentric C. expatriate D. polycentric E. geocentric
E. geocentric
Bradley was working for the summer in Costa Rica. He had made arrangements with a business associate to give him a ride to a nearby town at 10 a.m. He was very upset when his ride had still not appeared by 10:30. Bradley did not understand that ______ time is common in Latin America. A. variable B. monochronic C. multitask D. delayed E. polychronic
E. polychronic
According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but A. renewable resources. B. government support. C. highly innovative technology. D. a young workforce. E. skilled, effective managers.
E. skilled, effective managers
According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but A. renewable resources. B. government support. C. highly innovative technology. D. a young workforce. E. skilled, effective managers.
E. skilled, effective managers.
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as A. environmentalism. B. globalization. C. ethics. D. the bottom line. E. sustainability.
E. sustainability.
Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be A. first-line managers. B. functional managers. C. middle managers. D. general managers. E. top managers.
E. top managers.
Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be A. first-line managers. B. functional managers. C. middle managers. D. general managers. E. top managers.
E. top managers.
When a government uses measures like tariffs and import quotas, it is called A. ethnocentrism. B. free trade. C. a trade bloc. D. an embargo. E. trade protectionism.
E. trade protectionism.
Fairness in hiring practices is an example of an organization's A. cost-benefit analysis. B. morality. C. competitive advantage. D. long-term interests. E. values.
E. values.
Inflation is an example of ______ forces in an organization's general environment.
Economic
Which of the following forms the base of Carroll's global corporate social responsibility pyramid? A. Economic responsibility B. Moral responsibility C. Ethical responsibility D. Legal responsibility E. Philanthropic responsibility
Economic Responsibility
Which of the following forms the base of Carroll's global corporate social responsibility pyramid?
Economic responsibility
Which of the following forms the base of Carrolls global corporate social responsibility pyramid?
Economic responsibility
To be ______ as a manager means to make the right decisions and successfully carry them out to achieve goals.
Effective
Management is defined as the pursuit of organizational goals in what manner?
Efficiently and effectively
Internal Stakeholders
Employees of an organization are considered to be
A situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal is called a moral challenge.
FALSE
A supplier is a person or an organization that provides materials or labor to consumers.
FALSE
A tariff is a limitation on the numbers of products allowed into a country, imposed by its government to protect domestic industries
FALSE
A vice president of production is a general manager
FALSE
According to Mintzberg, the three broad types of managerial roles include interpersonal,analytical, and critical.
FALSE
According to Peter Drucker, "knowledge workers" have very little technical skill.
FALSE
Among cultural patterns of which one should be aware is the importance of making direct eye contact most of the time with Japanese businesspeople.
FALSE
Among the negative effects of global interdependency are outsourcing and higher-priced goods.
FALSE
An import quota is a trade barrier in the form of a customs duty, or tax, levied mainly on imports
FALSE
Arabs prefer a larger interpersonal space when communicating than Americans.
FALSE
As a result of recent negotiations, the General Agreement on Tariffs and Trade (GATT) is expected to supersede the WTO by 2015.
FALSE
As of 2011, the United States was the world's top exporter
FALSE
Automated telephone systems are typically both very effective and very efficient
FALSE
Bay-traders are those who trade seafood from the Chesapeake Bay for other goods rather than selling it on the open market.
FALSE
Competitors compete solely for customers and raw materials.
FALSE
Policy
One type of standing plan, the __________, outlines the general response to a designated problem or situation.
A(n) _______ system continually interacts with its environment.
Open
A(n) system continually interacts with its environment.
Open
Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner. This work is typical of ________.
Operations management
Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner. This work is typical of...
Operations management
______ focuses on managing the production and delivery of an organization's products or services more effectively.
Operations management
A group of people who work together to achieve some specific purpose is/are called a(n) ______.
Organization
A group of people who work together to achieve some specific purpose is/are called a(n) ________.
Organization
Corporate social responsibility (CSR) is the notion that corporations are expected to create a positive and enriching environment for employees.
FALSE
Countertrading refers to a company producing goods domestically and selling them outside the country
FALSE
Customers have more faith in health insurance companies to handle complaints than they have in apparel outlets.
FALSE
Despite continued immigration, the proportion of racial or ethnic groups in the United States is expected to be stable well into the next century.
FALSE
Efficiency and effectiveness are terms used interchangeably and equivalently in management
FALSE
Entrepreneurs typically have a much higher need for achievement and a stronger belief in personal control of destiny than do typical managers.
FALSE
Ethical behavior is defined as a behavior that creates the greatest good for the greatest number of people.
FALSE
Ethical responsibility is at the top of Carroll's corporate social responsibility pyramid.
FALSE
Exceptional managers have a gift that can't be taught
FALSE
Factors such as unemployment conditions and interest rates would be considered part of demographic forces in an organization's general environment.
FALSE
Far East Chop House is an American restaurant that purchases beef from a Nebraska company that raises Japanese cattle. The Nebraska company would best be described as a distributor for the Far East.
FALSE
First-line managers make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.
FALSE
For established companies, financial institutions are not external stakeholders.
FALSE
For international expansion, joint ventures have a lower level of risk than franchising.
FALSE
Geocentric policies have been linked to recruiting difficulties and high turnover
FALSE
Globalization is defined as the elimination of all trade barriers worldwide.
FALSE
Good executive functioning includes heavy multitasking and answering every e-mail nearly instantly.
FALSE
Having a Board of Directors whose outside membership is chosen by the CEO or works closely with the company itself strengthens corporate governance.
FALSE
Having require technical skills is most important among top managers at the highest level of leadership levels.
FALSE
Human skills become less critical as one's career progresses, and are least important for top managers.
FALSE
If you can describe a job precisely, or write rules for doing it, it is protected against offshoring
FALSE
In a corporation, the chief executive is typically elected by the stockholders of the firm.
FALSE
In an organization's environment, internal stakeholders include the customers of an organization.
FALSE
In business, the extended environment is another name for general environment.
FALSE
In interpersonal managerial roles, a manager acts as entrepreneur, disturbance handler, or negotiator.
FALSE
In recent years, white-collar crime in the United States has become very rare.
FALSE
Integration management is the implementation of systems and practices to increase the sharing of knowledge and information throughout an organization.
FALSE
It is still unclear whether ethical behavior and social responsibility give an organization a competitive advantage.
FALSE
When a manager at a software company is determining whether to hire more full-time programmers or possibly more temporary ones, he is engaged in _________.
Organizing
Which of the following is one of the four principal functions of management, also known as the management process?
Organizing
Curran Investments has had a very profitable year in its business of providing financial advice. The profit would be considered a(n) ______ of the system.
Output
NAFTA
Over 682,000 U.S. workers have lost their jobs because they were moved south of the border as a result of
People who can claim an organization as their legal property are called ________.
Owners
John Hammergren's compensationof $145 million in 2010 as CEO of health care technology firm McKesson is typical for CEOs in North America today.
FALSE
Maquiladoras are manufacturing plants allowed to operate in South and Central America with special privileges in return for employing citizens in these countries.
FALSE
Meetings that are connected via telecommuting use video and audio links along with computers to let people in different locations see, hear, and talk with one another
FALSE
Most managers require lengthy, uninterrupted periods during the regular workday to accomplish their work and make themselves unavailable to subordinates to create them.
FALSE
Most of what we know about our native culture we have learned through formal education
FALSE
Most people prefer to have a combination of a high level skill and low level of challenge while at work
FALSE
One's experience in management remains very insulated from the company's culture.
FALSE
Only those with an ownership interest in a company are known as stakeholders.
FALSE
Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness, and efficiency.
FALSE
Political-legal forces are changes in the economic, political, legal, and technological global system that may affect an organization.
FALSE
Polycentric managers accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective.
FALSE
Power distance refers to how loosely or tightly people are socially bonded.
FALSE
Prior to its natural gas pipeline explosion, Pacific Gas and Electric (PG&E) had an incentive system that encouraged crews to find leaks, which led to steep increases in repair costs.
FALSE
Rafael sits on the board of directors for Pierson Fabrication, Inc., but he is not among the executive leadership of the organization. In fact, he works for an American carmaker. Therefore Rafael is an external stakeholder for Pierson.
FALSE
Since the 1960s research conducted by Mintzberg, the typical general manager has reduced her work week to the traditional 40 hours.
FALSE
Smart phones, e-mail, and videoconferencing have all but eliminated the need for international business travel.
FALSE
Studying management is likely to help you once you are in a manager role, but is unlikely to be beneficial before then.
FALSE
Successful companies have been called "gazelles" because of a characteristic they possess, namely an acute sensitivity to danger in the environment.
FALSE
Tariffs are common today and still growing in number since they have a long history of successfully protecting jobs in this country.
FALSE
Text messages and documents transmitted over a computer network are called cyber-messages.
FALSE
The GLOBE project is a large, ongoing effort to find technological improvements to assist world trade.
FALSE
The Internet has made it more difficult for small firms to get started because now everyone must compete on a global scale.
FALSE
The Josephson Institute suggests a TEAM (Teach, Enforce, Advocate, Model) approach for parents to encourage good financial habits in children.
FALSE
The Mercosur is composed of countries in southeast Asia
FALSE
The National Rifle Association is an example of a government regulator.
FALSE
The United States exports more to China than to any other nation
FALSE
The approach to ethical behavior that is guided by respect for fairness and equity is the integrity approach.
FALSE
The decline in revenue in the newspaper industry is due to a sharp drop in the number of people reading American newspapers.
FALSE
The economic integration of the European Union can best be considered part of the economic forces.
FALSE
The first stage of personal moral development is known as the conventional level.
FALSE
The global economy refers to the heightened economic regulation of many national markets as they protect themselves from one another.
FALSE
The majority of American adults are likely to purchase from companies with ethical business practices only if their prices are not higher.
FALSE
The mass media is part of an organization's general environment.
FALSE
The percentage of the labor force represented by unions has steadily increased since the 1950s.
FALSE
The psychological mechanism of motivated blindness discourages cheating among students.
FALSE
The purpose of a code of ethics is to state an organization's expectations for the behavior of all its external stakeholders.
FALSE
The purpose of granting "most favored nation" status to another country is to promote tourism
FALSE
The rate at which one country's currency can be swapped for another country's currency is called the substitution rate.
FALSE
The religion with the most followers worldwide is Hinduism.
FALSE
The term global village refers to the tendency for various cultural groups to cluster in small pods throughout the world.
FALSE
The traditional organizational model is often represented by a funnel shape.
FALSE
The two parts of the external environment are the task environment and the socio-political environment.
FALSE
Trade protectionism is a term for government measures that promote and preserve free trade globally.
FALSE
Tucker recently attended a dinner for the new CEO. He came away feeling very excited and anxious to do his part to help the company achieve its goals. In this instance, the CEO was performing the management function known as planning.
FALSE
Two of the reasons companies expand internationally are to take advantage of the availability of suppliers, or to charge tariffs or impose import quotas
FALSE
Two types of entrepreneurs include the extrapreneur and the intrapreneur.
FALSE
Unless you work outside of the United States, international management is likely to have little relevance during your career.
FALSE
Using cash from newer investors to pay off older ones is known as a Kohlberg scheme.
FALSE
Using in-name-only offshore headquarters to minimize U.S. tax burdens is an example of corporate social responsibility.
FALSE
Viral staffing is the term used to describe working from home or remote locations using a variety of information technologies.
FALSE
When Barnett, a college administrator, is determining which of several degree programs his campus will offer, he is involved in the management function of controlling.
FALSE
When DuPont agrees to let a Brazilian company make its product Teflon, the nonstick coating, in its local market for a fee it is called franchising.
FALSE
When he or she does not speak the local language, a manager should rely on gestures and symbols since their consistency of meaning provides a form of universal communication throughout the world.
FALSE
When managing for competitive advantage, the first "law" of business is "take care of the shareholders"
FALSE
When the independent, high-end U.S. Grant hotel in downtown San Diego joined Starwood's Luxury Collection of hotels to gain "worldwide exposure," it was an example of a distributor relationship.
FALSE
Whereas generations ago organizations rewarded employees for their efficiency, today the emphasis is on length of service.
FALSE
The buying and selling of goods or services over computer networks is known as e-exchange.
FALSE (e-commerce)
Hugo Munsterberg
Father of industrial psychology.
Customers lined up for hours to be among the first to purchase the new iPad. The excitement for the product would be considered ______ in the system.
Feedback
Owners
People who can claim an organization as their legal property are called
Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This is an example of corporate ______.
Philanthropy
Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This is an example of corporate ________.
Philanthropy
Franchising
Pizza Hut provides the use of its name plus operating know-how to companies in Costa Rica in return for a fee plus a percentage of profits. Pizza Hut is
Setting goals and deciding how to achieve them is called ______.
Planning
Matthew, the president of a diesel engine research firm, was welcoming potential partners from a large automobile corporation in Europe. Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field-testing operations as part of which managerial role?
Figurehead
Innovation
Finding ways to deliver new or better goods or services is called
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called ______.
First-line Managers
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called ________.
First-line managers
Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs.
Fitness for use
Tonya is a structural engineer who works for a large international firm. She designs the concrete and steel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a ______.
Knowledge worker
Economic
Inflation is an example of ______ forces in an organization's general environment.
Marcus works on an assembly line for a U.S. automobile manufacturer. He would be considered a(n) ______ of this system.
Input
The belief that you control your own destiny is called...
Internal locus of control
According to Mintzberg's work, which of the following is one of the three broad types of roles that managers play?
Interpersonal
The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of?
Intrapreneurship
John recently received his CPA license and plans to run a small tax consulting business, so he just put up a website. What advantage does his business have over larger competitors?
It can change direction quicker
An Ethical Dilemma
Jack is working overseas, and has been asked by a superior to present a government official with a cash payment in order to secure a contract. This makes Jack uncomfortable since he does not feel it is right, yet he worries about upsetting his boss. Jack is facing
Whistle-blower
Jessica is an employee in a manufacturing plant who works the graveyard shift, midnight to 8 a.m. One night, she saw one of her managers dumping some chemicals down a storm drain in the parking lot. When she confronted him, he said this was standard procedure for some waste materials to avoid other costly disposal measures. When Jessica wrote a letter about it to the local newspaper she was a(n)
The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December.
Management science
______ focuses on using mathematics to aid in problem solving and decision making.
Management science
List the three levels of management in the traditional pyramid. Give an example of a task that a manager at each level might perform.
Managers may be classified into three levels: top, middle, and first-line. Top managers make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. They need to pay a lot of attention to the environment outside the organization, being alert for long-run opportunities and problems and devising strategies for dealing with them. Thus, executives at this level must be future oriented, dealing with uncertain, highly competitive conditions. Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel.
Middle Managers
Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called
First-line Managers
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called
Focusing on the performance of workers and urging employees to strive for zero defects is called ______.
Quality assurance
The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as ________.
Quality assurance
Statistical sampling to locate errors by testing just some of the items in a particular production run is a ______ technique.
Quality control
The strategy for minimizing errors by managing each stage of production is called ______.
Quality control
Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.
Quantitative
Management science and operations management are the two branches of ______ management.
Quantitative
Scientific and administrative management are part of the ________ viewpoint.
Quantitative
Countertrading
Recently, the Chinese government exchanged 212 railway trucks full of mango juice for a passenger jet from a Russian company. The Russian company is involved in
A state government offered a German solar research company a tax break if it located its U.S. headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred, resulting in little company growth and few new jobs. As a result, the state instituted a ______ by rescinding the tax breaks.
Reformation
Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage?
Relying too heavily on advertising, rather than customer subscriptions, for revenue.
Fredrick Taylor and Gilbreths were proponents of which of the following?
Scientific Management
Embargo
South Korea recently lifted its ban on beef and beef products imported from Canada, one that had originated because of cases of bovine spongiform encephalopathy (BSE) among Canadian cattle. The ban is an example of a(n)
Tactical
Southwest Airlines acquisition of rival AirTran Airways may have been responsible for a sharp decline in on-time arrivals, which is one of Southwest's ________ goals, supporting a larger goal of being highly profitable.
Aaron is a manager at a local live music venue. He is developing a new online system for advance ticket sales. Some of the shows have been so popular that tickets sell out quickly and regular patrons have complained that with a slow Internet connection they have no chance to purchase. In an effort to be fair to all prospective customers, Aaron is using what approach to ethical behavior?
Justice
Ethics
Standards of right and wrong that influence behavior are known as
Two organizations who join forces to achieve advantages neither can perform as well alone would be called ______.
Strategic Allies
Which of the following is more characteristic of an entrepreneur than a manager?
Tolerance for risk
A senior vice president is an example of what level of manager?
Top
Conceptual skills are particularly important for ______ managers.
Top
According to Mintzberg's research, managers rely more on verbal than on written communication because of the time it takes to accomplish the latter.
TRUE
According to the GLOBE project, the United States is among the countries highest in the cultural dimension of performance orientation.
TRUE
Air travel and electronic media have made the global village phenomenon possible.
TRUE
An effective manager has a multiplier effect on the organization, meaning his or her influence is multiplied beyond the results achievable by just one person.
TRUE
An example of a trading bloc is the European Union.
TRUE
An inherent weakness of the European Union is that stronger countries may have to rescue weaker ones that are in financial crisis.
TRUE
An interest in health and fitness leading to a boost in sales of athletic shoes demonstrates a sociocultural force.
TRUE
An organization's value system stressing financial performance may conflict with its value system stressing cohesion among employees.
TRUE
Andrew Carnegie, steel magnate and supporter of free libraries, is an example of a philanthropist.
TRUE
As a manager, you cannot control the forces in the general environment
TRUE
Becoming a world citizen includes learning how not to be an "ugly American."
TRUE
Cheating may be done as a way to redress perceived unfairness.
TRUE
Collaborative computing involves using state-of-the-art computer software and hardware to help people work better together.
TRUE
Cuban cigars and sugar cannot legally be imported into the United States because of a trade embargo
TRUE
Customers are those who pay to use an organization's goods or services.
TRUE
Deglobalization is a trend to move production back to the United States over fears about geopolitics or energy prices.
TRUE
Demographic forces include influences on an organization arising from changes in the characteristics of a population, such as age or ethnic origin.
TRUE
Distributors have been hurt by the rise in popularity of the Internet.
TRUE
The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as _________.
Total Quality Management
The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as...
Total quality management
Why has there recently been renewed interest in corporate governance? How can it be improved?
When the CEOs of firms such as Enron, WorldCom, Tyco, and Adelphia were doing the things that got them convicted for fraud, their directors did not seem to be protecting the stockholders and other stakeholders by keeping an eye on senior management. Indeed, after the Enron and other scandals, there was a resumed interest in what is known as corporate governance, the system of governing a company so that the interests of corporate owners and other stakeholders are protected. Perhaps the biggest problem in corporate governance concerns the independence of the directors. Inside directors may be members of the firm, outside directors are supposed to be elected from outside the firm. But in some companies, the outside directors have been handpicked by the CEO because they are friends, because they have a business relationship with the firm, or because they supposedly "know the industry." In such instances, the board of directors may be too lenient on the CEO when he or she asks for leeway to pursue certain policies. Now more attention is being paid to strengthening corporate governance so that directors are clearly separated in their authority from the CEO. While directors are not supposed to get involved with day-to-day management issues, they are now feeling more pressure from stockholders and others to have stronger financial reporting systems and more accountability.
Dumping is the practice of a foreign company exporting products abroad at a lower price than the price in the home market, or even below the costs of production, in order to drive down the price of the domestic product.
TRUE
E-commerce refers to the buying and selling of products and services through computer networks.
TRUE
Entrepreneurship means taking risks to try to create a new enterprise.
TRUE
Ethics training can enhance high ethical standards in the workplace, even when a company has of a strong code of ethics.
TRUE
Amazon.com maintains an easy-to-use website, has an accessible service phone number, and offers an inexpensive annual shipping fee primarily in an effort to serve which stakeholders? A. Distributors B. Strategic allies C. Government regulators D. Financial institutions E. Customers
E. Customers
Ethnocentrism is a form of parochialism
TRUE
External stakeholders include labor unions.
TRUE
Free trade is the movement of goods and services among nations without political or economic obstruction
TRUE
General Motors working with Shanghai Automotive Industry Group to build Buicks in China is an example of a strategic alliance.
TRUE
Government regulators are regulatory agencies that establish ground rules under which organizations may operate.
TRUE
Great communications systems have been a hallmark of great civilizations.
TRUE
Having to attend too many meetings or feeling a lack of respect are typical reasons that some people don't find being a manager fulfilling.
TRUE
Herman Miller, maker of office furniture, practices corporate social responsibility through sustainability efforts
TRUE
Human trafficking is unethical according to the moral-rights approach
TRUE
If Toys R Us provides the use of its name plus its operating know-how to a company in Poland in return for an upfront fee plus a percentage of the profits, Toys R Us would be participating in franchising.
TRUE
If a country's currency drops dramatically and it is unable to import the goods it needs, then an exporter who trades with that country may turn to countertrading.
TRUE
If you enjoy mentoring and helping others grow, management is a great job.
TRUE
In China, it is permissible for office colleagues to inquire about the size of your apartment and your salary.
TRUE
In business, innovation is defined as finding ways to deliver new or better goods or services.
TRUE
In polychronic time, time is viewed as being flexible and multidimensional.
TRUE
In some cases, the IRS financially rewards whistle-blowers.
TRUE
Internal stakeholders include the employees of an organization.
TRUE
Jobs that requires face-to-face or physical contact, or those that require recognition of complex patterns, are unlikely to be offshored.
TRUE
Knowing the cultural tendencies of foreign business partners and competitors can give you a strategic competitive advantage.
TRUE
Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources
TRUE
Managers who take the view that native managers in foreign offices best understand native personnel and practices, and so the home office should leave them alone, are called polycentric managers
TRUE
Mergers have surged in the past 20 years because many industries are not suited to midsize or small companies
TRUE
Mexico is part of NAFTA
TRUE
Mingjin is a branch manager in Albuquerque who reports to the CEO in Denver and to whom three other managers at her facility report, so she would be termed a middle manager.
TRUE
Offshoring is defined as using suppliers outside the home country to provide labor, goods, or services
TRUE
One advantage of e-business is that organizations and teams are no longer as bound by time zones and locations.
TRUE
One advantage of small companies over large ones is the former's ability to change direction faster.
TRUE
One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer
TRUE
One of the rewards of being a manager is that you can build a catalog of successful products or services.
TRUE
One reason e-business is so important is that the Internet dramatically lowers the cost of communication.
TRUE
One way to avoid a tariff is to create a subsidiary to produce the product in the foreign country imposing that tariff
TRUE
Opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.
TRUE
Organizing is the arranging of tasks, people, and other resources to accomplish work.
TRUE
Personality tests can be used to identify potentially dishonest people before they are hired.
TRUE
Philanthropy means making charitable donations to benefit humankind.
TRUE
Project management software allows managers to plan and schedule the people, costs, and resources to complete a project on time.
TRUE
Recently, the International Monetary Fund has had a high-profile role in assisting some weaker European countries, including making loans to Greece, Portugal, and Ireland.
TRUE
Researcher Robert Katz determined that through duration and experience managers acquire technical, conceptual, and human skills.
TRUE
Shareholders of Chesapeake Energy sued the company, demanding corporate governance reforms.
TRUE
Some firms do not have a board of directors.
TRUE
Strategic allies may be organizations that are traditional rivals but combine their efforts to overcome a new competitor or other threat in the environment.
TRUE
Studies show that students who cheat and don't actually do the assigned work are more likely to fail anyway
TRUE
Successful international managers are most likely to be geocentric rather than ethnocentric or polycentric
TRUE
Taking care of the customer applies equally well to nonprofit and for-profit businesses
TRUE
The "management process" is sometimes called the "four management functions"
TRUE
The GLOBE cultural dimension that examines the extent to which a society should minimize gender discrimination and role inequalities is known as gender egalitarianism.
TRUE
The Sarbanes-Oxley Act was a response by Congress to an array of high-profile U.S. business scandals at the beginning of the 21st century.
TRUE
The World Health Organization is an example of a multinational organization
TRUE
The flaw in the individual approach is that what results in the individual's best interests is not always what is in everyone's interest long term.
TRUE
The global economy has had a revitalizing effect on some parts of industrial America.
TRUE
The global economy refers to worldwide conditions by which goods, people, and money can move more freely.
TRUE
The internet is a global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.
TRUE
The main purpose of a nonprofit organization is to offer services to some clients.
TRUE
The monitor function is an example of the informational roles often played by managers.
TRUE
The organization that assists in smoothing the flow of money between nations is the International Monetary Fund
TRUE
The reasons that companies expand internationally typically have to do with making or saving money.
TRUE
The recent recession has caused an increasing number of Americans to look for work overseas
TRUE
The standards of right and wrong that influence behavior are called ethics.
TRUE
The task environment consists of groups that present workers with daily tasks to handle
TRUE
There are managers at three levels of an organization: top, middle, and first-line.
TRUE
There are stakeholders in both an organization's internal and its external environments.
TRUE
Time and task management are major challenges for every manager.
TRUE
To a commercial airline, the Federal Aviation Agency (FAA) is an example of a stakeholder.
TRUE
To be efficient in management means to use resources wisely and cost effectively
TRUE
Turnover rates are higher among managers returning from overseas assignments than for those who do not go abroad.
TRUE
Unsustainable business practices have resulted from an often accepted but untrue notion that natural resources are limitless.
TRUE
Values are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior.
TRUE
Virgnia Rometty CEO of IBM, believes that her success is due in part to her ability to take risks
TRUE
When Carla revises the waitstaff schedule at her restaurant to have more personnel available during the newly busy breakfast rush, she is engaging in organizing.
TRUE
When Shannon reviews and determines that she has four underperforming salespeople with whom she will need to talk, she is performing the controlling managerial function.
TRUE
When U.S. companies hire UPS to conduct some of their logistics functions for them it is known as outsourcing
TRUE
When a manager is motivating others to work hard and achieve the organization's goals, she is engaged in the management function of leading.
TRUE
In seeking competitive advantage, the first law of business is to...
Take care of the customer
Distributors are part of the ______ environment of organizations.
Task
______ skills consist of the job-specific knowledge needed to perform well in a specialized field.
Technical
Competitive Advantage
The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called its
Which of the following is not a chief skill companies seek in top managers today?
The ability to give a wide range of orders authoritatively.
Conceptual skills needed by managers include...
The ability to understand how parts of the organization work together.
Engineering
The adaptive cycle portrays businesses as continuously cycling through three kinds of business decisions: entrepreneurial, ______, and administrative.
Explain the various ways that companies can expand internationally. List them in order of lowest to highest risk and investment.
The alternatives are: 1. Global outsourcing: using suppliers outside the country to provide goods and/or services. 2. Importing, exporting, and countertrading: buying foreign products for domestic resale, selling domestic products outside the country, or trading for goods. 3. Licensing or franchising: allowing a foreign company to distribute a good or service for a fee, or allowing a foreign company to use a brand name and organizational know-how in return for a fee and percentage of profits. 4. Joint venture: allying with a foreign company to start a new enterprise together in a foreign country. 5. Wholly owned subsidiary: buying or starting a foreign subsidiary.
Management
The art of getting things done through people.
The group important in setting the organization's overall strategic goals and for approving major decisions and salaries of top management is known as
The board of directors
List the characteristics that most entrepreneurs have.
The characteristics that most entrepreneurs have include: high need for achievement, belief in personal control of destiny, high energy level and action orientation, high tolerance for ambiguity, and self-confidence and tolerance for risk.
Skilled, effective managers
The scarcest, most valuable resource in business is not financial capital but
Which of the following is not a component of TQM?
Urge employees to strive to "zero effect".
Television
Which form of technology was exploding when the notion of a "global village" was first developed?
Scandals among CEOs who were eventually convicted of fraud.
Which of the following sparked renewed interest in corporate governance
Scandals among CEOs who were eventually convicted of fraud.
Which of the following sparked renewed interest in corporate governance?
Which of the following is the most likely payoff of studying management as a discipline?
You will understand how to relate to and interact with your supervisors and co-workers.
Lenders
______ are in an organization's external task environment.
Scientific Management
______ emphasized the scientific study of work methods to improve productivity of individual workers.
Deadlines
______ help you ignore extraneous matters in favor of focusing on what's important, which is realizing the goals on time and on budget.
Most Favored Nation
______ is a trading status that describes a condition in which a country grants other countries favorable trading treatment such as a reduction of import duties.
Insider Trading
______ is the illegal buying or selling of a company's stock by people using confidential company information.
Monochronic
______ time is a preference for doing one thing at a time.
Tactical; strategic
________ goals are set by and for middle managers and focus on the actions needed to achieve ________ goals.
Dumping
__________ is the practice of a foreign company exporting products abroad at a lower price than the price in the home market or even below the costs of production in order to drive down the price of the domestic product.
Ethnocentric
__________ managers believe that their native country, culture, language, and behavior are superior to all others.
Administrative Management
__________ was concerned with managing the total organization and was pioneered by Fayol and Weber.
Multiplier Effect
a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone.
Clear division of labor
a positive feature of bureaucracy, according to Max Weber?
Despite the appeal of the opportunity, Samantha decided to delay taking her product to foreign markets because she felt her current personnel did not have enough experience. She was exhibiting ____skills.
conceptual
The ability to think analytically is associated with ____skills.
conceptual
case analysis: Which of the management functions identified in the text is most related to the issue of showrooming as was described in the case? Controlling Which of the following managerial challenges discussed in this chapter was NOT something that was apparent in this case? Managing for Diversity—The Future Won't Resemble the Past Which of the following statements is accurate concerning how Target is trying to combat show rooming? The management of Target is working to grow and maintain the business, which is what it means to be a manager. Which of the skills an exceptional manager needs would be most important to Target's endeavors to combat show rooming? Conceptual
direct answers
Behavioral Viewpoint
emphasizes the importance of understanding human actions and of motivating employees toward achievement?
Which of the following is recommended to improve corporate governance?
ensuring that directors are clearly separated in their authority from the CEO
As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for
ethical standards
"True is better than new" is one of the truths of
evidence- based management
Jill, a native of New Orleans, was living in Berlin and working for a US news magazine. Jill would best be termed a(n)
expatriate
Efficient
getting the most output from the least amount of inputs.
Which of the following statements about the mass media is true?
in a crisis, the media should be used to communicate frequently and honestly with the public.
Marcus works on an assembly line for a US automobile manufacturer. He would be considered a(n) _______
input
Controlling
is the management function known as
After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ____role
leadership
__ are stakeholders of organizations because they rely on the tax base companies help create, as well as their employee payrolls, to thrive.
local communities
Which of the following is a primary reason that companies expand internationally?
lower labor costs
The general environment of an organization is also known as its
macroenvironment
According to technology philosopher Nicholas Negroponte, the global market driven by electronic information results in an increase of minifirms and
megamergers
Aaron is a manager at a local live music venue. He is developing a new online system for advance ticket sales. Some of the shows have been so popular that tickets sell out quickly and regular patrons have complained that with a slow Internet connection they have no chance to purchase. In an effort to be fair to all prospective customers, Aaron is using what approach to ethical behavior?
moral rights
Which of the following statements about a code of ethics is most true?
most codes of ethics offer guidance on how to treat stakeholders
The ____ effects states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone
multiplier
A narrow view in which people see things solely through their own perspective is known as
parochiamlism
Human skills are important for ________ managers.
All levels of
The essence of the classical viewpoint is that...
A rational approach can be used to boost productivity.
Code of Ethics
A(n) ______ consists of a formal written set of ethical standards guiding an organization's actions.
________ are in an organizations external task environment.
Lenders
When a company allows a foreign firm to pay it a fee to make or distribute the first company's product or service it is called _________.
Licensing
The individual approach is guided by what will result in the individual's ________ best interests, which ultimately are in everyone's self-interest.
Long-term
Which of the following is a negative effect for the United States of global economic interdependency? A. Loss of well-paying jobs B. Lower standards of living C. Decreased economic activity D. More expensive products E. Poorer quality goods
Loss of well-paying jobs
The general environment of an organization is also known as its ________.
Macroenvironment
One way to think of ______ is "the art of getting things done through people."
Management
The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called ________.
Management
____Focuses on using mathematics to aid in problem solving and decision making.
Management Science
______ focuses on using mathematics to aid in problem solving and decision making.
Management Science
Efficiently and effectively
Management is defined as the pursuit of organizational goals in what manner?
Matt has developed a mathematical model for the film distribution company that employs him. The model will help in determining release dates and the desirable number of screens for new movies. This model is an application of...
Management science
A problem typically associated with interconnected databases on the Internet is the potential to overwhelm employees with too much information
TRUE
A wholly owned subsidiary is the global expansion strategy with the highest risk and investment.
TRUE
According to Milton Friedman, the social justification of a business's existence is in its benefit to stockholders, creation of jobs, and expansion of the economy.
TRUE
It is concerned with improving efficiency
Which of the following is true of the classical viewpoint of management?
World Trade Organization
Which of the following organizations succeeded GATT?
Which of the following is not a reward for practicing management?
You can become exempt from many society's ethical standards.
A foreign subsidiary that is totally owned and controlled by an organization is called a multinational
FALSE
A revenue tariff is designed to protect domestic products from foreign imports by raising the price of the latter.
FALSE
When conducting business in English in Asia, if the answer to a question is "yes" one should assume that means
the question is understood
Sociocultural
. ________ forces are influences and trends originating in human relationships and values that may affect an organization.
Studying management can be helpful even before you become a manager. List at least three of the rewards of studying management.
(1) You will understand how to deal with organizations from the outside. It helps to understand how organizations work and how the people in them make decisions. (2) You will understand how to relate to your supervisors. Since most of us work in organizations and most of us have bosses, studying management will enable you to understand the pressures managers deal with and how they will best respond to you. (3) You will understand how to interact with co-workers. Studying management can give you the understanding of teams and teamwork, cultural differences, conflict and stress, and negotiation and communication skills that will help you get along with fellow employees. (4) You will understand how to manage yourself in the workplace. Management courses give you the opportunity to realize insights about yourself—your personality, emotions, values, perceptions, needs, and goals. We help you build your skills in areas such as self-management, listening, handling change, managing stress, avoiding groupthink, and coping with organizational politics.
A greenfield venture is a foreign subsidiary created to exploit previously untapped natural resources in another country
FALSE
Boeing translating its learning into best practices and bringing those best practices to their suppliers is most in line with which of the following? Evidence-based management The managerial practices being used at Boeing do not appear to be very consistent with the principles associated with _____________, which emphasizes improved individual productivity through the scientific study of work methods. scientific management Based on the systems viewpoint, Boeing's involvement with helping its suppliers improve their operations is directly related to which part of a system? Inputs The managerial practices being used at Boeing are most consistent with which management viewpoint? Quality-management Which of the following activities in which Boeing might partake would best represent Boeing as a learning organization? Proactive involvement with its suppliers based on previous production glitches.
5/5 correct
Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault.
85%; 15%
Travis, an accounting manager at a hospital equipment company, has just attended software training where he learned new processes that could benefit his staff. On the plane home he began planning how he would train everyone in order to help the department reach its goals. Travis's approach is most characteristic of what type of organization?
A Learning Organization
specific, measurable, attainable, results-oriented, and has target dates.
A SMART goal is one that is
Strategic Alliance
A U.S. company agrees with a foreign company to start a new enterprise together in a foreign country, sharing the risks and the rewards. This is called a
Distributor
A __________ is a person or organization that helps another organization sell its goods and services to customers.
Nonprofit
A commonweal organization offers services to a more complete group of clients than other types of ________ organizations.
Countertrading
A company that barters goods for other goods is involved in
Exporting
A company that is producing goods domestically and sells them outside the country is involved in
Franchising
A company that is producing goods domestically and sells them outside the country is involved in
Milton Friedman would have agreed with which of the following statements about social responsibility?
A company will become distracted from its task to maximize profits when it practices social responsibility.
native managers in foreign offices best understand native personnel and practices
A polycentric manager believes that
Which of the following is an example of an external stakeholder for the department store chain Macy's?
A customer who purchases a mattress at Macy's.
Revenue Tariff
A duty imposed on imported goods designed simply to raise money for the government is known as a(n)
Provides clues to the meaning of your managers' decisions
A good reason for studying theoretical perspectives of management is that it
Strategic Allies
A large athletic shoe company has agreed to work with a smaller company that has a new line of athletic clothing since the bigger firm does not have a similar offering and the smaller firm has limited experience in marketing and distribution. The two firms could be described as
Travis, an accounting manager at a hospital equipment company, has just attended software training where he learned new processes that could benefit his staff. On the plane home he began planning how he would train everyone in order to help the department reach its goals. Travis's approach is most characteristic of what type of organization?
A management science organization.
List Mintzberg's findings about the nature of managerial work.
A manager relies more on verbal than on written communication. A manager works long hours at an intense pace. A manager's work is characterized by fragmentation, brevity, and variety.
Parochialism
A narrow view in which people see things solely through their own perspective is known as
parochialism.
A narrow view in which people see things solely through their own perspective is known as
According to Deming, quality stemmed from a steady focus on the organization's mission and...
A reduction in production variation.
Program
A single-use plan encompassing a range of projects or activities is a(n)
What is the difference between a stakeholder and a stockholder? What type of stakeholder is a shareholder?
A stakeholder is a broad term for the people whose interests are affected by an organization's activities. It can be applied to both internal and external groups. For example, employees, owners, and the board of directors represent the internal stakeholders of an organization. Therefore, stockholders are just one of these internal stakeholders (owners)—those who have a financial interest in the organization. External stakeholders include customers, competitors, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, special-interest groups, and mass media.
Clawback
A state government offered a German solar research company a tax break if it located its U.S. headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred, resulting in little company growth and few new jobs. As a result, the state instituted a ______ by rescinding the tax breaks.
What is a trading bloc? Identify four major trading blocs and the area of the world in which the member countries are located.
A trading bloc is a group of nations in a particular geographic area that agree to join together to remove trade barriers with one another. The major trading blocs are: NAFTA: United States, Canada, Mexico EU: Europe ASEAN: Southeast Asia APEC: countries of the Pacific Rim, including the United States, Canada, and China Mercosur: Latin America CAFTA: Central America
David is an architect, and the steps he takes in designing and drawing commercial buildings would be considered which part of his organization's system?
A transformation process
Which of the following is the best example of managing for ethical standards? A. Deciding what to do with an outgoing delivery that was dropped prior to shipping. B. Approving persuasive but true copy on a print ad for a new product. C. Reviewing prices for competing products in the marketplace. D. Assessing the risk involved in expanding sales into a new foreign country. E. Hiring temporary workers for an expected rush during the holiday season.
A. Deciding what to do with an outgoing delivery that was dropped prior to shipping.
Jocelyn's staff is upset because they normally receive their paychecks or direct deposits on Fridays and occasionally on Thursdays if there is a holiday. Tomorrow is Friday, July 4, and the bank did not process payments today as expected, so Jocelyn is on the phone trying to get the situation resolved as part of which managerial role? A. Disturbance handler B. Monitor C. Spokesperson D. Negotiator E. Resource allocator
A. Disturbance handler
_________ means taking risks to try to create a new enterprise. A. Entrepreneurship B. Incorporation C. Franchising D. Joint venturing E. Acquisition
A. Entrepreneurship
Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage? A. Environmental action B. Being responsive to customers C. Innovation D. Quality E. Efficiency
A. Environmental action
Matthew, the president of a diesel engine research firm, was welcoming potential partners from a large automobile corporation in Europe. Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field-testing operations as part of which managerial role? A. Figurehead B. Analytical C. Monitor D. Visionary E. Disseminator
A. Figurehead
Which of the following is a cultural dimension in the GLOBE project? A. Humane orientation B. Power seeking C. Ethnic egalitarianism D. Failure avoidance E. Group performance
A. Humane orientation
Which of the following is believed to have contributed to the Pacific Gas and Electric natural gas pipeline explosion in 2010? A. Inspection crew incentives that encouraged false reporting. B. Undetected earthquake damage. C. Illegal field practices by construction crews. D. Lack of a formal code of ethics. E. Sabotage by a competitor.
A. Inspection crew incentives that encouraged false reporting.
______ is a trading status that describes a condition in which a country grants other countries favorable trading treatment such as a reduction of import duties. A. Most favored nation B. Liberty status C. Protected trade D. Mercosur E. Free trading status
A. Most favored nation
Over 682,000 U.S. workers have lost their jobs because they were moved south of the border as a result of A. NAFTA. B. WTO. C. Mercosur. D. IMF. E. EU.
A. NAFTA.
Which of the following is one of the four principal functions of management, also known as the management process? A. Organizing B. Scheduling C. Motivating D. Executing E. Monitoring
A. Organizing
Which of the following sparked renewed interest in corporate governance? A. Scandals among CEOs who were eventually convicted of fraud. B. Advances in technology that have dramatically improved communication. C. Rising oil prices as well as higher prices for many other natural resources. D. High-profile businesspeople creating charitable foundations. E. An increasingly diverse workforce.
A. Scandals among CEOs who were eventually convicted of fraud.
Which of the following is a cultural dimension measured in the GLOBE project? A. Uncertainty avoidance B. Hierarchical structure C. Ethnic egalitarianism D. Profit seeking E. Ethical orientation
A. Uncertainty avoidance
The ______ is controversial because it has been accused of financing projects, which harm the environment and of helping countries that permit sweatshops or suppress religious freedom. A. World Bank B. WTO C. ASEAN D. GATT E. EU
A. World Bank
Which of the following organizations succeeded GATT? A. World Trade Organization B. World Bank C. EU D. International Monetary Fund E. NAFTA
A. World Trade Organization
A state government offered a German solar research company a tax break if it located its U.S. headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred, resulting in little company growth and few new jobs. As a result, the state instituted a ______ by rescinding the tax breaks. A. clawback B. reallocation C. tax amendment D. reformation E. levy turnabout
A. clawback
An ethical _________ represents employee's perceptions about the extent to which work environments support ethical behavior. A. climate B. atmosphere C. code D. structure E. hierarchy
A. climate
The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called its A. competitive advantage. B. quality. C. efficiency. D. innovation. E. effectiveness.
A. competitive advantage.
An organization's board of directors is part of its ______ environment. A. internal B. uncontrollable C. external D. task E. general
A. internal
The belief that you control your own destiny is called A. internal locus of control. B. entrepreneurship. C. intrapreneurship. D. power centering. E. manifest destiny.
A. internal locus of control.
Tonya is a structural engineer who works for a large international firm. She designs the concrete and steel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker. B. blue-collar worker. C. self-managed worker. D. first-line worker. E. first-line manager.
A. knowledge worker.
After the disastrous oil spill in the gulf, many consumers decided to avoid BP products, many even joining a popular "Boycott BP" Facebook page. Stuart runs an independent BP gas station in Louisiana and his business suffered from this consumer response. In this instance, boycotters would be considered a ______, part of the gas station's ______ environment. A. special-interest group; task B. local community; task C. demographic force; general D. sociocultural force; task E. local community; general
A. special-interest group; task
The economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as A. sustainability. B. ethical growth. C. economic security. D. strategic planning. E. philanthropic growth.
A. sustainability.
The principal organization that provides low-interest loans to developing nations for improving, for example, their transportation or education systems is A. the World Bank. B. the World Trade Organization. C. the International Monetary Fund. D. APEC. E. GATT.
A. the World Bank.
Which of the following is a major trading bloc
APEC
Describe Carroll's global corporate social responsibility pyramid.
According to University of Georgia business scholar Archie B. Carroll, corporate social responsibility rests at the top of a pyramid of a corporation's obligations, right up there with economic, legal, and ethical obligations. That is, while some people might hold that a company's first duty is to make a profit, Carroll suggests the responsibilities of an organization in the global economy should take the following priorities: 1. Be a good global corporate citizen, as defined by the host country's expectations. (Top of pyramid, philanthropic responsibility) 2. Be ethical in its practices, taking host-country and global standards into consideration. (Ethical responsibility) 3. Obey the law of host countries as well as international law. (Legal responsibility) 4. Make a profit consistent with expectations for international business. (Pyramid base, economic responsibility)
Human
According to researcher Robert Katz, which of the following is one of three principal skills acquired by experienced managers?
how much the people of a society expect power to be unequally shared.
According to the GLOBE project, power distance is
"Mindfulness" is characterized by which of the following attributes?
Active Engagement
__________ was concerned with managing the total organization and was pioneered by Fayol and Weber.
Administrative management
special interest group ; task
After the disastrous oil spill in the gulf, many consumers decided to avoid BP products, many even joining a popular "Boycott BP" Facebook page. Stuart runs an independent BP gas station in Louisiana and his business suffered from this consumer response. In this instance, boycotters would be considered a ______, part of the gas station's ______ environment.
special-interest group; task
After the disastrous oil spill in the gulf, many consumers decided to avoid BP products, many even joining a popular "Boycott BP" Facebook page. Stuart runs an independent BP gas station in Louisiana and his business suffered from this consumer response. In this instance, boycotters would be considered a ______, part of the gas station's ______ environment.
Theory X
Amanda was a tough manager and made it a regular practice to check up on her staff, looking for cheating on timesheets and people coming back late from lunch. Her employees were often dissatisfied with Amanda since she was a(n) ________ manager.
Customers
Amazon.com maintains an easy-to-use website, has an accessible service phone number, and offers an inexpensive annual shipping fee primarily in an effort to serve which stakeholders?
Political-Legal
American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force?
Climate
An ethical _________ represents employee's perceptions about the extent to which work environments support ethical behavior.
Which of the following is considered a demographic force? A. Rising unemployment rates B. Integration of the European Union C. A well-developed legal system D. Interest in healthy living E. An increase in multigenerational households
An increase in multigenerational households
Internal
An organization's board of directors is part of its ______ environment.
What are the advantages to your career of working overseas?
Anyone with international experience is likely to have a leg up, higher salary, and be more marketable. Foreign experience demonstrates independence, resourcefulness, and entrepreneurship, according to management recruiters. People who have worked abroad can generally move quickly and are nimble with inquiring minds. People who have worked and supported themselves overseas tend to be adaptive and inquisitive—valuable skills in today's workplace.
A moral-rights approach to ethical behavior taken by a manager would often result in her performing a "cost-benefit" analysis.
FALSE
Which of the following is considered a demographic force? A. Integration of the European Union B. An increase in multigenerational households C. Interest in healthy living D. A well-developed legal system E. Rising unemployment rates
B. An increase in multigenerational households
Which of the following is an example of an external stakeholder for the department store chain Macy's? A. A member of the Macy's board of directors. B. A customer who purchases a mattress at Macy's. C. A sales associate at Macy's. D. Owners of Macy's stock. E. The CEO of Macy's.
B. A customer who purchases a mattress at Macy's.
Which of the following is a major trading bloc? A. GATT B. APEC C. GLOBE D. IMF E. WTO
B. APEC
Of the following, which is one of the functions of management described by Fayol? A. Accommodating B. Coordinating C. Arbitrating D. Collaborating E. Tasking
B. Coordinating
__________ is the practice of a foreign company exporting products abroad at a lower price than the price in the home market or even below the costs of production in order to drive down the price of the domestic product. A. Export crashing B. Dumping C. Predatory selling D. Loss transaction E. Alien advantage
B. Dumping
Which of the following forms the base of Carroll's global corporate social responsibility pyramid? A. Philanthropic responsibility B. Economic responsibility C. Ethical responsibility D. Moral responsibility E. Legal responsibility
B. Economic responsibility
__________ managers believe that their native country, culture, language, and behavior are superior to all others. A. Expatriate B. Ethnocentric C. Geocentric D. Polycentric E. Global
B. Ethnocentric
Who anticipated some of today's concepts of "self-managed teams" and "worker empowerment." A. Fayol B. Follett C. Munsterberg D. Mayo E. Gilbreth
B. Follett
The ________ has had a role in trying to shore up some weaker European countries during the recent financial crisis, including making loans to Greece, Portugal, and Ireland. A. World Bank B. IMF C. WTO D. EU E. GATT
B. IMF
Which of the following statements about a code of ethics is most true? A. A code of ethics is rarely a written document but instead an informal understanding between people who work for a particular organization. B. Most codes of ethics offer guidance on how to treat stakeholders. C. The purpose of a code of ethics is to keep top management out of jail. D. Codes of ethics typically prohibit bribes unless it is the accepted way of doing business in a foreign country. E. Workforce diversity is not covered in a code of ethics; instead it is usually covered in a separate diversity code.
B. Most codes of ethics offer guidance on how to treat stakeholders.
Which of the following statements about a manager's worklife is not among the findings of management scholar Henry Mintzberg? A. Managers work long hours. B. Most managerial tasks require lengthy periods of time for completion. C. Managers rely more on verbal than on written communication. D. Managers work at an intense pace. E. Managers' work is characterized by variety.
B. Most managerial tasks require lengthy periods of time for completion.
The United Way and Nature Conservancy are examples of which type of organization? A. For-profit B. Nonprofit C. Administrative D. Mutual-benefit E. Aid-based
B. Nonprofit
Which of the following countries is a member of Mercosur? A. China B. Paraguay C. Greece D. Panama E. Mexico
B. Paraguay
Only about a fifth of American managers reach which level of personal moral development? A. Internalized B. Postconventional C. Expectational D. Enlightened E. Cooperative
B. Postconventional
Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage? A. A poorer standard for news-gathering. B. Relying too heavily on advertising, rather than customer subscriptions, for revenue. C. Decline in newspaper readership over the last 70 years. D. Preference of customers for getting news in a nonverbal format. E. An increase in salaries and material costs within the industry.
B. Relying too heavily on advertising, rather than customer subscriptions, for revenue.
Which of the following is the most likely payoff of studying management as a discipline? A. You will understand how to brand your organization. B. You will understand how to relate to and interact with your supervisors and co-workers. C. You will understand how to manage your family and close friends more effectively. D. You will understand how to deal with the media in a crisis. E. You will understand how to advance your career without guilt.
B. You will understand how to relate and interact with your supervisors and co-workers.
Which of the following is the most likely payoff of studying management as a discipline? A. You will understand how to brand your organization. B. You will understand how to relate to and interact with your supervisors and co-workers. C. You will understand how to manage your family and close friends more effectively. D. You will understand how to deal with the media in a crisis. E. You will understand how to advance your career without guilt.
B. You will understand how to relate to and interact with your supervisors and co-workers.
Jack is working overseas, and has been asked by a superior to present a government official with a cash payment in order to secure a contract. This makes Jack uncomfortable since he does not feel it is right, yet he worries about upsetting his boss. Jack is facing A. political-legal trends. B. an ethical dilemma. C. a moral-rights approach by his boss. D. an idealistic situation. E. sociocultural trends.
B. an ethical dilemma.
As part of his overall stock portfolio, Jason bought a few shares of Facebook. In this context, he would best be described as ______ of Facebook. A. being part of the task environment B. an internal stakeholder C. an economic force D. being part of the general environment E. a member of the board of directors
B. an internal stakeholder
A company that barters goods for other goods is involved in A. outsourcing. B. countertrading. C. importing. D. exporting. E. franchising.
B. countertrading.
A multinational corporation is a nonprofit organization with operations in several countries
FALSE
Petra is a new manager for a household products company, after getting a promotion from an administrative job that she found boring. But now she frequently experiences ______, like when she had to explain the new product her team is developing to the CEO and several board members. As psychologist Csikzentmihalyi predicts, her ideal state would be an emotional zone between that and boredom. A. overload B. anxiety C. immodesty D. fear E. pressure
B. anxiety
The optimism of the human relations movement came to be considered too simplistic for practical use, so more recently this view has been superseded by A. the systems viewpoint. B. behavioral science. C. cooperative science. D. scientific management. E. operations management.
B. behavioral science.
The ability to think analytically is associated with ______ skills. A. comprehension B. conceptual C. human D. abstract E. intuitive
B. conceptual
A nation's __________ is the shared set of beliefs, values, knowledge, and patterns of behavior common to its people. A. economic policy B. culture C. social pattern D. demography E. political process
B. culture
By mid-century, the percentage of Hispanics (of any race) in the U.S. population is expected to ______, and the percentage of non-Hispanic whites is expected to ______. A. stay the same; increase B. double; decrease C. decrease; increase D. double; increase slightly E. stay the same; decrease
B. double; decrease
Import quotas are designed to prevent A. embargoes. B. dumping. C. exports. D. tariffs. E. outsourcing.
B. dumping.
To achieve maximum efficiency and effectiveness, JetBlue must decide which planes are to fly where and when. To do this, JetBlue uses the techniques of A. behavioral science. B. operations management. C. classical management. D. scientific management. E. administrative management.
B. operations management.
When a manager at a software company is determining whether to hire more full-time programmers or possibly more temporary ones, he is engaged in A. planning. B. organizing. C. managing. D. leading. E. controlling.
B. organizing.
Focusing on the performance of workers and urging employees to strive for zero defects is called A. quality control. B. quality assurance. C. operations research. D. total quality management. E. operations management.
B. quality assurance.
Two organizations who join forces to achieve advantages neither can perform as well alone would be called A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions.
B. strategic allies.
A large athletic shoe company has agreed to work with a smaller company that has a new line of athletic clothing since the bigger firm does not have a similar offering and the smaller firm has limited experience in marketing and distribution. The two firms could be described as A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions.
B. strategic allies.
Conceptual skills needed by managers include A. the job-specific knowledge needed to perform well in a specialized field. B. the ability to understand how parts of the organization work together. C. the work experiences necessary to make complex decisions. D. the ability to work well with other people to get things done. E. the communication talents to motivate and engage others.
B. the ability to understand how parts of the organization work together.
In the traditional management pyramid, managers are classified into ______ levels. A. two B. three C. four D. five E. six
B. three
A senior vice president is an example of what level of manager? A. first-line B. top C. leadership D. middle E. merit
B. top
Polo Ralph Lauren, Tommy Hilfiger, and Wrangler manufacture jeans at plants in Mexico, thanks to the inexpensive labor there and various tax breaks from the Mexican government. These companies are A. repatriating. B. using maquiladoras. C. countertrading. D. franchising. E. licensing.
B. using maquiladoras.
A parochial manager is able to consider decisions and events from a variety of viewpoints
FALSE
The economic community that includes China and Thailand is the A. NAFTA. B. EU. C. ASEAN. D. Mercosur. E. IMF.
C. ASEAN.
Shareholders at Chesapeake Energy were most concerned about what corporate governance issue when they sued the company? A. Sustainability B. Philanthropy C. Executive compensation D. Embezzlement E. Intrapreneurship
C. Executive compensation
Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume. A. videoconferencing B. meeting C. e-mail D. telecommuting E. collaborative computing
C. e-mail
According to researcher Robert Katz, which of the following is one of three principal skills acquired by experienced managers? A. Intuitive B. Evaluative C. Human D. Comprehensive E. Coordination
C. Human
Which of the following statements about the mass media is true? A. Johnson & Johnson, maker of Tylenol, has an unblemished record when it comes to successful media strategy during a crisis. B. The power and the reach of mass media are declining. C. In a crisis, the media should be used to communicate frequently and honestly with the public. D. Very few companies feel the need to have public-relations people to communicate with the press. E. Only top-level executives need special instruction on how to deal with the media.
C. In a crisis, the media should be used to communicate frequently and honestly with the public.
______ is the illegal buying or selling of a company's stock by people using confidential company information. A. A whistle-blower B. Stock exploitation C. Insider trading D. Tip abuse E. A Ponzi scheme
C. Insider trading
______ time is a preference for doing one thing at a time. A. Singular B. Unichronic C. Monochronic D. Absolute E. Unitary
C. Monochronic
Which of the following is an example of a decisional role that managers play? A. Figurehead B. Spokesperson C. Resource allocator D. Liaison E. Monitor
C. Resource allocator
Which form of technology was exploding when the notion of a "global village" was first developed? A. Newspapers B. Telephones C. Television D. Cell phones E. The Internet
C. Television
On GLOBE dimensions, the U.S. managerial sample scored high on A. power distance and uncertainty avoidance B. in-group collectivism and future orientation C. assertiveness and performance orientation D. institutional collectivism and uncertainty avoidance E. masculinity and humane orientation
C. assertiveness and performance orientation
Omar is a human resources manager for a large landscaping and exterior construction company called Northwest Patios. A local news station has just done a story on several dissatisfied customers and their complaints of shoddy work. Omar has had two other media outlets contact him this morning too. Based on research on the effects of such publicity, Omar should expect that A. job applications will increase, though rates of candidates accepting job offers will decline. B. employee retention will improve. C. both rates of candidates accepting job offers and employee retention will slide. D. job applications will decrease but employee retention will stay the same. E. no substantive changes in applications, offer acceptance or retention will occur.
C. both rates of candidates accepting job offers and employee retention will slide.
Personal and emotional justifications for ________ include its usefulness as a shortcut and it being a way to redress perceived unfairness. A. a utilitarian approach B. deceptive advertising C. cheating D. whistle-blowing E. a lack of corporate governance
C. cheating
Kelly runs a growing business in Birmingham and wants to do more than lead a successful and law-abiding company. She intends to make a difference in her community by helping with issues like poverty and high unemployment. Kelly believes in A. corporate paternal accountability. B. the fair skies concept. C. corporate social responsibility. D. the corporate protection concept. E. corporate welfare.
C. corporate social responsibility.
South Korea recently lifted its ban on beef and beef products imported from Canada, one that had originated because of cases of bovine spongiform encephalopathy (BSE) among Canadian cattle. The ban is an example of a(n) A. revenue tariff. B. boycott. C. embargo. D. protective tariff. E. import quota.
C. embargo.
As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for A. your own happiness. B. globalization. C. ethical standards. D. sustainability. E. diversity.
C. ethical standards.
Jill, a native of New Orleans, was living in Berlin and working for a U.S. news magazine. Jill would best be termed a(n) A. countertrader. B. franchisor. C. expatriate. D. outsourcer. E. refugee.
C. expatriate.
Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers. She is a(n) A. directional manager. B. middle manager. C. first-line manager. D. general manager. E. area manager.
C. first-line manager.
The systems, contingency, and quality-management viewpoints are part of the ________ perspective on management.
Contemporary
China does not allow foreign car manufacturers to sell vehicles independently in its country but instead requires them to partner with a Chinese company. This type of partnership is known as a A. franchise agreement. B. countertrade. C. joint venture. D. maquiladora. E. greenfield venture.
C. joint venture.
A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month. This is an example of A. planning. B. organizing. C. leading. D. controlling. E. marketing.
C. leading.
Creating, acquiring, and transferring knowledge are among the required activities for A. quality assurance. B. quality control. C. learning organizations. D. total quality management. E. evidence-based management.
C. learning organizations.
When a company allows a foreign firm to pay it a fee to make or distribute the first company's product or service it is called A. outsourcing. B. franchising. C. licensing. D. countertrading. E. a joint venture.
C. licensing.
One way to think of ______ is "the art of getting things done through people." A. supervision B. motivation C. management D. leadership E. strategy
C. management
One way to think of ______ is "the art of getting things done through people." A. supervision B. motivation C. management D. leadership E. strategy
C. management
The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December. A. scientific management B. soldiering C. management science D. the Hawthorne studies E. efficiency management
C. management science
A U.S. paper mill purchases wood from a Canadian logging company to make wood pulp in its production of paper, so in this case the logging company is a A. customer. B. strategic ally. C. supplier. D. distributor. E. special-interest group.
C. supplier.
In seeking competitive advantage, the first law of business is to A. take care of your shareholders. B. take care of your stakeholders. C. take care of the customer. D. take care of the environment. E. take care of your employees.
C. take care of the customer.
The group important in setting the organization's overall strategic goals and for approving major decisions and salaries of top management is known as A. employees. B. stockholders. C. the board of directors. D. investors. E. intrapreneurs.
C. the board of directors.
What is competitive advantage? Explain the importance of each of the four areas in which an organization must stay ahead of its competitors.
Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do, thus outperforming them. This means an organization must stay ahead in four areas: customer responsiveness, innovation, quality, and efficiency. Being responsive to customers. The first law of business is: Take care of the customer. Without customers—buyers, clients, consumers, shoppers, users, patrons, guests, investors, or whatever they're called—sooner or later there will be no organization. Innovation is finding ways to deliver new or better goods or services. Quality. If your organization is the only one of its kind, customers may put up with products or services that are less than stellar. However, if you are not a unique organization, which is more likely, customers will begin to buy from the company with better quality for the same price. Efficiency. In today's organizations, the emphasis is on efficiency: Companies strive to produce goods or services as quickly as possible using as few employees (and raw materials) as possible.
The study of how order and pattern arise from very complicated, apparently chaotic systems is known as ______.
Complexity theory
The study of how order and pattern arise from very complicated, apparently chaotic systems is known as _______.
Complexity theory
Despite the appeal of the opportunity, Samantha decided to delay taking her product to foreign markets because she felt that her current personnel did not have enough international experience. She was exhibiting ______ skills.
Conceptual
The ability to think analytically is associated with ______ skills.
Conceptual
Systems, contingency, and quality-management viewpoints are part of the ________ perspective.
Contemporary
A narrow view in which people see things solely through their own perspective is known as A. concentrism. B. polycentrism. C. geocentrism. D. expatriatism. E. parochialism.
E. parochialism.
Milton Friedman would have agreed with which of the following statements about social responsibility? A. A company will produce higher quality products when it practices social responsibility. B. A company will increase its sales when it practices social responsibility. C. A company will be able to create better jobs when it practices social responsibility. D. A company will become distracted from its task to maximize profits when it practices social responsibility. E. A company will provide improved value when it practices social responsibility.
D. A company will become distracted from its task to maximize profits when it practices social responsibility.
Which of the following is a form of trade protectionism? A. A trade bloc B. A countertrade C. A revenue tariff D. An embargo E. Outsourcing
D. An embargo
Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function? A. Repairing B. Organizing C. Monitoring D. Controlling E. Executing
D. Controlling
Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal? A. Ethics question B. Ethical behavior C. Moral decision D. Ethical dilemma E. Morality situation
D. Ethical dilemma
John recently received his CPA license and plans to run a small tax consulting business, so he just put up a website. What advantage does his business have over larger competitors? A. It has greater access to capital. B. It has superior distribution. C. It has more access to young talent. D. It can change direction quicker. E. It has well-defined bureaucratic systems.
D. It can change direction quicker.
Aaron is a manager at a local live music venue. He is developing a new online system for advance ticket sales. Some of the shows have been so popular that tickets sell out quickly and regular patrons have complained that with a slow Internet connection they have no chance to purchase. In an effort to be fair to all prospective customers, Aaron is using what approach to ethical behavior? A. Utilitarian B. Individual C. Moral-rights D. Justice E. Environmental
D. Justice
______ are in an organization's external task environment. A. Employees B. International forces C. Owners D. Lenders E. Demographic forces
D. Lenders
________ are stakeholders of organizations because they rely on the tax base companies help create, as well as their employee payrolls, to thrive. A. Special-interest groups B. Government regulators C. Mass media D. Local communities E. Financial institutions
D. Local communities
Which of the following is a negative effect for the United States of global economic interdependency? A. Decreased economic activity B. Poorer quality goods C. Lower standards of living D. Loss of well-paying jobs E. More expensive products
D. Loss of well-paying jobs
Which of the following is one of the seven primary challenges facing managers today? A. Maintaining good records of what worked in the past. B. Dealing with a stubbornly static and immobile environment. C. Staying ahead of competitors through corporate espionage. D. Managing to achieve one's own happiness and life goals. E. Collaborating with competitors.
D. Managing to achieve one's own happiness and life goals.
American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force? A. Special interest B. Economic C. Sociocultural D. Political-legal E. Demographic
D. Political-legal
Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering? A. Give workers the training and incentives to do the task properly. B. Carefully select workers with the right abilities for the task. C. Study each part of the task scientifically. D. Reward employees equally and consistently. E. Use scientific principles to plan the work methods.
D. Reward employees equally and consistently.
Which of the following is an example of an internal stakeholder of an organization? A. A local news station. B. The distributor for one of the finished products. C. A newly formed union. D. The largest stockholder of the company. E. The suppliers of raw materials for one of the products.
D. The largest stockholder of the company.
The "holier than thou" effect has been cited as a psychological mechanism that may result in A. a lack of innovation. B. increased training costs. C. decreased diversity. D. cheating. E. poor customer service.
D. cheating.
An organization that is a(n) ______ system ignores feedback from the environment that could prevent failures. A. integrated B. open C. perforated D. closed E. transformational
D. closed
Staying ahead of competitors in customer responsiveness, innovation, quality, and efficiency will result in A. sustainability. B. entrepreneurship. C. effectiveness. D. competitive advantage. E. organization.
D. competitive advantage.
Despite the appeal of the opportunity, Samantha decided to delay taking her product to foreign markets because she felt that her current personnel did not have enough international experience. She was exhibiting ______ skills. A. comparative B. human C. intangible D. conceptual E. intuitive
D. conceptual
The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as A. corporate social responsibility. B. the ethical climate. C. philanthropy. D. corporate governance. E. the utilitarian approach.
D. corporate governance.
David was feeling very anxious, confused, and out of place since he arrived for his new job in Taipei, Taiwan. It seemed like just about everything was different from what he was used to. David was experiencing A. overseas difficulties. B. sociological struggles. C. complexity issues. D. culture shock. E. adjustment pains.
D. culture shock.
The individual approach is guided by what will result in the individual's ________ best interests, which ultimately are in everyone's self-interest. A. shared B. immediate C. credible D. long-term E. observable
D. long-term
The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called A. employment. B. career planning. C. competitive advantage. D. management. E. strategic planning.
D. management
In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates. A. figurehead B. negotiator C. spokesperson D. monitor E. disseminator
D. monitor
A polycentric manager believes that A. organizations should maximize the number of managers from different countries in foreign operations. B. her country and culture are superior. C. managers in foreign countries should follow corporate procedures. D. native managers in foreign offices best understand native personnel and practices. E. managers in foreign countries should use whatever techniques are most effective.
D. native managers in foreign offices best understand native personnel and practices.
Armed with a stack of market research, Jalen, a marketing department manager, is in the research and development manager's office attempting to convince him to eliminate two features his engineers plan to add to a product, and replace them with two others based on customer preference. Jalen is operating in the ______ role. A. entrepreneur B. resource allocator C. disturbance handler D. negotiator E. liaison
D. negotiator
Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This is an example of corporate A. fairness. B. correctness. C. greenworks. D. philanthropy. E. sustainability.
D. philanthropy.
Monitoring performance and taking corrective action as needed is called A. improvising. B. planning. C. organizing. D. improving. E. controlling.
E. controlling.
Ethnocentrism among international managers has been linked to A. higher performance by foreign subsidiaries. B. lower turnover among employees in foreign subsidiaries. C. fewer lawsuits over personnel policies within foreign subsidiaries. D. recruitment difficulties for foreign subsidiaries. E. poor-quality products from foreign subsidiaries.
D. recruitment difficulties for foreign subsidiaries.
A duty imposed on imported goods designed simply to raise money for the government is known as a(n) A. protective tariff. B. income quota. C. income embargo. D. revenue tariff. E. import quota.
D. revenue tariff.
85%, 15%
Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault.
characteristics of a population.
Demographic forces are influences on an organization arising from changes in
General
Demographic forces are part of the __________ environment of organizations.
The most significant flaw in the classical viewpoint is that it ________.
Discounts the importance of human needs
The most significant flaw in the classical viewpoint is that it...
Discounts the importance of human needs.
Colin takes notes at executive council meetings and prepares summaries to present to middle managers and supervisors at a monthly meeting. This task is part of a(n) _______ role.
Disseminator
For convenience, you purchase tickets to see the Black Keys through StubHub rather than from the venue itself. In this case, StubHub acts as a __________.
Distributer
A __________ is a person or organization that helps another organization sell its goods and services to customers.
Distributor
Task
Distributors are part of the ______ environment of organizations.
Jocelyn's staff is upset because they normally receive their paychecks or direct deposits on Fridays and occasionally on Thursdays if there is a holiday. Tomorrow is Friday, July 4, and the bank did not process payments today as expected, so Jocelyn is on the phone trying to get the situation resolved as part of which managerial role?
Disturbance handler
Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume.
China and the United States are both part of what trading bloc? A. NAFTA B. EU C. ASEAN D. Mercosur E. APEC
E. APEC
Which type of nonprofit organization offers services to all clients within its jurisdiction? A. Administrative B. Mutual-benefit C. Aid-based D. Authority E. Commonwealth
E. Commonwealth
Which of the following is recommended to improve corporate governance? A. Getting directors involved in the day-to-day management issues of the firm. B. Instituting an employee vote to hire or fire the CEO. C. Setting up "golden parachutes" for CEOs. D. Instituting a "cradle-to-grave" conceptualization of all new products. E. Ensuring that directors are clearly separated in their authority from the CEO.
E. Ensuring that directors are clearly separated in their authority from the CEO.
Tyler has coffee with one of his direct reports almost daily. He does this to inquire in an informal way about progress on the job, and to provide coaching and support, as well as appropriate congratulations for special efforts. Tyler is exhibiting which type of managerial skill? A. Cohesion B. Conceptual C. Intuitive D. Engagement E. Human
E. Human
______ skills consist of the ability to work well in cooperation with other people to get things done. A. Support B. Conceptual C. Personal D. Intuitive E. Human
E. Human
According to Mintzberg's work, which of the following is one of the three broad types of roles that managers play? A. Analytical B. Professional C. Interdependent D. Disciplinary E. Interpersonal
E. Interpersonal
Which of the following is true of the classical viewpoint of management? A. It includes behavioral management. B. It includes quantitative management. C. It focuses on motivating employees. D. It focuses on customer behaviors. E. It is concerned with improving efficiency.
E. It is concerned with improving efficiency.
Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function? A. Planning B. Clarifying C. Organizing D. Controlling E. Leading
E. Leading
Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function? A. Planning B. Clarifying C. Organizing D. Controlling E. Leading
E. Leading
Which of the following is a way to become a world citizen? A. Dress comfortably and casually, so you are ready for any activity. B. To gain an early upper hand, be very vocal and assertive. C. Be and think globally. D. Speak English at all times since it is the world's language. E. Learn rituals of respect.
E. Learn rituals of respect.
Issues like privacy, health and safety, and due process that are described as basic rights are typically tied to which of the following approaches to deciding ethical dilemmas? A. Utilitarian B. Justice C. Individual D. Liberty E. Moral rights
E. Moral rights
The Sarbanes-Oxley Act of 2002 requires that a company's chief executive officer and chief financial officer must comply with which of the following? A. Open personal lines of credit. B. Hire an ethics officer. C. Set procedures and guidelines for the board of directors. D. Hire a diversity officer. E. Personally certify financial reports.
E. Personally certify financial reports.
Which of the following is not a chief skill companies seek in top managers today? A. The ability to motivate and engage others. B. The ability to communicate. C. Work experience outside the United States. D. High energy levels to meet the demands of global travel and a 24/7 world. E. The ability to give a wide range of orders authoritatively.
E. The ability to give a wide range of orders authoritatively.
Which of the following is not a reward for practicing management? A. You can build a catalog of successful products or services. B. You and your employees can experience a sense of accomplishment. C. You can stretch your abilities and magnify your range. D. You can be rewarded with money and status for your efforts. E. You can become exempt from many of society's ethical standards.
E. You can become exempt from many of society's ethical standards.
Human skills are important for ________ managers. A. top B. functional C. first-line D. middle E. all levels of
E. all levels of
A florist should consider the grocery store chain Kroger to be a ________ because consumers are able to purchase the same products at Kroger stores as it sells in its own. A. customer B. strategic ally C. supplier D. distributor E. competitor
E. competitor
Last summer a representative of OSHA, the agency responsible for enforcing health and safety regulations, visited one of Emilio's construction sites and his company, Gutierrez Construction, was fined for several violations. To this company, OSHA represents a ______, part of an organizations' ______. A. special-interest group; task environment B. government regulator; general environment C. political-legal force; general environment D. special-interest group; external environment E. government regulator; task environment
E. government regulator; task environment
According to technology philosopher Nicholas Negroponte, the global market driven by electronic information results in an increase of minifirms and A. multinational corporations. B. unstable governments. C. nonprofit organizations. D. intercorporate conflict. E. megamergers.
E. megamergers.
BHP Billilton is an Australian mining company with operations in Brazil, Canada, South Africa, and the United States, among other countries. This company is a A. multiregional conglomerate. B. multinational organization. C. global concern. D. multiregional firm. E. multinational corporation.
E. multinational corporation.
To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely. He is acting in the ______ role.
Entrepreneur
Jeremy Stoppelman and Russel Simmons, founders of Yelp, a website with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as ______.
Entrepreneurs
_________ means taking risks to try to create a new enterprise.
Entrepreneurship
Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage?
Environmental Action
Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage?
Environmental action
Jack is working overseas, and has been asked by a superior to present a government official with a cash payment in order to secure a contract. This makes Jack uncomfortable since he does not feel it is right, yet he worries about upsetting his boss. Jack is facing a(n) ________.
Ethical dilemma
As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for ________.
Ethical standards
Christine prefers not to deviate from the practices she has always used as a U.S. manager, even though she is now working at an Asian subsidiary. She has been heard saying that she is "just ensuring the job gets done right." Christine is most likely a(n) ________ manager.
Ethnocentric
Describe ethnocentrism and the dangers of being an ethnocentric manager when working overseas, and discuss what other approach may be superior.
Ethnocentric managers believe that their native country, culture, language, and behavior are superior to all others. Ethnocentric managers tend to believe that they can export the managers and practices of their home countries to anywhere in the world and that they will be more capable and reliable. Ethnocentrism can be bad for business. A survey of 918 companies with home offices in the United States, Japan, and Europe found that ethnocentric policies were linked to such problems as recruiting difficulties, high turnover rates, and lawsuits over personnel policies. Successful international managers are geocentric instead; that is, they accept the differences and similarities between domestic and foreign people and cultures and use whatever management techniques are most effective in particular situations.
recruitment difficulties for foreign subsidiaries.
Ethnocentrism among international managers has been linked to
System
Even though the Russian government is inefficient in the way it collects taxes, it is still an example of a(n)
One of the challenges for managers is managing personal happiness and life goals. Explain why this is a challenge for managers. Discuss how you think these ideas apply to you in the future.
Every person must consider whether his job (managerial or otherwise) helps him or her reach his or her own happiness and goals. Many managers find the job of management to be unfulfilling—they often feel they have to give up too much of their personal lives because of the long hours or travel, or they don't enjoy the constant activity that management entails. Also, many managers feel caught in the middle between upper levels of management and their employees. The student should offer an example of how this may or may not affect her in the future.
Among the recommendations of Mary Parker Follett was that...
Everyone should understand their roles: managers as order-givers, and employees as order-takers.
________ management means translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process.
Evidence-based
Motion
Frank and Lillian Gilbreth identified 17 basic units of ______, each of which they called a "therblig."
Time
Frank and Lillian Gilbreth identified 17 basic units of ______, each of which they called a "therblig."
Who was known as "the father of industrial psychology"?
Frederick Taylor
The movement of goods and services among nations without political or economic obstruction is called ______.
Free Trade
A ______ manager is responsible for just one organizational activity.
Functional
Demographic forces are part of the __________ environment of organizations.
General
The concept of a "flat" world means...
Globalization has leveled the playing field for emerging economies.
Last summer a representative of OSHA, the agency responsible for enforcing health and safety regulations, visited one of Emilio's construction sites and his company, Gutierrez Construction, was fined for several violations. To this company, OSHA represents a ______, part of an organizations' ______.
Government regulator; general environment
Which of the following is not a part of Frederick Taylors's work in scientific management?
Hierarchy of human needs
Research has shown that all of the following are characteristics of an entrepreneur except which?
Highly experienced
Classical, behavioral, and quantitative viewpoints about management are collectively referred to as the ________ perspective.
Historical
In-Group Collectivism
How much pride and loyalty people should have for their family or organization is a cultural dimension in the GLOBE project known as
According to researcher Robert Katz, which of the following is one of three principal skills acquired by experienced managers?
Human
Tyler has coffee with one of his direct reports almost daily. He does this to inquire in an informal way about progress on the job, and to provide coaching and support, as well as appropriate congratulations for special efforts. Tyler is exhibiting which type of managerial skill?
Human
______ skills consist of the ability to work well in cooperation with other people to get things done.
Human
Which of the following is one of the phases in the development of the behavioral viewpoint?
Human relations movement
all types
Human skills are important for ________ managers.
The ___ has had a role in trying to shore up some weaker European countries during the recent financial crisis, including making loans to Greece, Portugal, and Ireland
IMF
A Reactor
If a business lacks insight or fails to use the adaptive cycle properly, it is likely to be which of the following?
Steady-State
If you are happiest being a "hands-on" professional rather than becoming a manager, you may prefer a(n) ______ career.
Dumping
Import quotas are designed to prevent
Seref purchases handcrafted Turkish rugs overseas and brings them to the United States to sell in his retail store. He is involved in ______.
Importing
Monitor
In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates.
Which of the following statements about the mass media is true?
In a crisis, the media should be used to communicate frequently and honestly with the public.
3
In the traditional management pyramid, managers are classified into ______ levels.
How much pride and loyalty people should have for their family or organization is a cultural dimension in the GLOBE project known as ______________.
In-Group Collectivism
Customers are likely to put up with poor-quality products only if your organization is...
In a very competitive industry
Low-context Culture
In a(n) ______, shared meanings are primarily derived from written and spoken words rather than situational cues.
take care of the customer.
In seeking competitive advantage, the first law of business is to
Take care of the customer
In seeking competitive advantage, the first law of business is to . . .
Prospector
In the current broadband environment, consumers are able to download products like music, movies, and books. Netflix was aggressive in taking advantage of this fact, offering web streaming and game console access to its customers before competitors. According to Miles and Snow, Netflix would be a(n)
Discuss the cultural differences in language, interpersonal space, time orientation, and religion. Why are these factors important to successful international business?
Language: Only 20% of the people of the world speak English, and over 3,000 different languages are spoken. Even when speaking English, how particular words are to be interpreted can vary. Interpersonal space: People of different cultures have different ideas about what is acceptable interpersonal space—that is, how close or far away one should be when communicating with another person. This can lead to cross-cultural misunderstandings and discomfort. Time orientation: Individuals in cultures with monochronic time prefer doing one thing at a time, and perceive time as being limited, precisely segmented, and schedule driven. Those with polychronic orientation find multitasking acceptable, and view time as flexible and multidimensional. This can lead to cross cultural misunderstandings. Religion: Major religions include Christianity, Islam, Hinduism, Buddhism, Judaism, and Chinese traditional religions; members of these religions vary widely in their most important work-related values.
After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ______ role.
Leadership
A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month. This is an example of ______.
Leading
Managers at Montaigne Prefecture Glass needed to take some important steps to get out ahead of the growing competition. Recently, new talent had been hired, the training and development budget had been doubled, and cross-functional teams were added to improve information flow. It appears that Montaigne is attempting to become a ______ organization.
Learning
Organizations that actively create, acquire, and transfer knowledge within themselves and are able to modify their behavior to reflect this new knowledge are called __________ organizations.
Learning
Geocentric
Meredith is a seasoned American manager, currently working in Brazil. She has noticed that some of her management techniques work well in her overseas position, but sometimes she finds it more effective to defer to the practices of her Brazilian counterparts. Meredith can be described as a(n) ______ manager.
Melissa runs a residential-cleaning service and has noticed that some of her staff are much more efficient than others and can clean a house in about half the average time. She would like to reward these workers with a higher wage by implementing what would be known by Taylor as a(n)...
Merit pay system
Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called ________.
Middle managers
Summarize the debate for and against social responsibility. What is your opinion, and why?
Milton Friedman represents the view against social responsibility, as he said, "The social responsibility of business is to make profits." That is, unless a company focuses on maximizing profits, it will become distracted and fail to provide goods and services, benefit the stockholders, create jobs, and expand economic growth—the real social justification for the firm's existence. The argument in favor of corporate social responsibility includes the following: 1. Businesses have an ethical obligation to contribute to society's welfare. 2. Businesses create problems, and should help solve those problems. 3. Businesses have resources to solve problems that other entities do not have. 4. Socially responsible behavior can create a favorable public image, which in turn makes the business more profitable.
In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates.
Monitor
Controlling
Monitoring performance and taking corrective action as needed is called
Loss of well paying jobs
Monochronic time is a preference for doing one thing at a time. In this perception, time is viewed as being limited, precisely segmented, and schedule driven. Which of the following is a negative effect for the United States of global economic interdependency?
Issues like privacy, health and safety, due process that are described as basic rights are typically tied to which of the following approaches to deciding ethical dilemmas?
Moral rights
Between the years 2010 and 2030, the number of U.S. citizens over the age of 65 is expected to...
More than double
Which of the following statements about a manager's worklife is not among the . findings of management scholar Henry Mintzberg?
Most managerial tasks require lengthy periods of time for completion.
Frank and Lillian Gilbreth identified 17 basic units of ______, each of which they called a "therblig."
Motion
After her divorce, Jillian had to go back to work. While she interviewed to return to her previous accounting profession, she began a custom wedding invitation business. Jillian would best be described as a(n) ______.
Motivated Entrepreneur
The _________ effect states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone.
Multiplier
After her divorce, Jillian had to go back to work. While she interviewed to return to her previous accounting profession, she began a custom wedding invitation business. Jillian would best be described as a(n) ______.
Necessity entrepreneur
Armed with a stack of market research, Jalen, a marketing department manager, is in the research and development manager's office attempting to convince him to eliminate two features his engineers plan to add to a product, and replace them with two others based on customer preference. Jalen is operating in the ______ role.
Negotiator
A commonweal organization offers services to a more complete group of clients than other types of ________ organizations.
Nonprofit
assertiveness and performance orientation
On GLOBE dimensions, the U.S. managerial sample scored high on
Identify and describe the four managerial functions. Give a specific example of each.
Planning is setting goals and deciding how to achieve them. Organizing is arranging tasks, people, and other resources to accomplish the work. Leading is motivating, directing, and otherwise influencing people to work hard to achieve the goals. Controlling is monitoring performance, comparing it to goals, and taking corrective action as needed. The student should give an example of each.
American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force?
Political-legal
using maquiladoras
Polo Ralph Lauren, Tommy Hilfiger, and Wrangler manufacture jeans at plants in Mexico, thanks to the inexpensive labor there and various tax breaks from the Mexican government. These companies are
Operation Planning
Portia is meeting with her subordinates to determine which workers from her department need training in order to handle production increases expected during the next nine months. Portia is involved in
Only about fifth of American managers reach which level of personal moral development?
Post conventional
______ is the illegal buying or selling of a company's stock by people using confidential company information.
Postconventional
A good reason for studying theoretical perspectives of management is that it...
Provides clues to the meaning of your managers' decisions.
Two different project teams recently submitted proposals for very promising ideas, but the budget will not allow both to go forward this year. Amanda is making the tough decisions about which should be the focus this time, as a part of her ______ role.
Resource allocator
Which of the following is an example of a decisional role that managers play?
Resource allocator
Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering?
Reward employees equally and consistently.
Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering? A. Reward employees equally and consistently. B. Carefully select workers with the right abilities for the task. C. Give workers the training and incentives to do the task properly. D. Study each part of the task scientifically. E. Use scientific principles to plan the work methods.
Reward employees equally and consistently.
Fredrick Taylor and the Gilbreths were proponents of which of the following?
Scientific management
_____ emphasized the scientific study of work methods to improve productivity of individual workers
Scientific management
______ emphasized the scientific study of work methods to improve productivity of individual workers.
Scientific management
Behavioral science relies on __________ for developing theories about human behavior that can help managers.
Scientific research
The term learning organization was coined by
Senge
The term learning organization was coined by ______.
Senge
Planning
Setting goals and deciding how to achieve them is called
Executive Compensation
Shareholders at Chesapeake Energy were most concerned about what corporate governance issue when they sued the company?
According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but...
Skilled, effective managers
Wholly Owned Subsidiary
Skoda Auto, originally a Czech company and one that still manufactures there as well as in other international locations, is one of the largest automakers in Central Europe. In 2000, its acquisition by Germany's Volkswagen Group was complete, and it is now one of four brands for that company. Skoda is now a ______ of Volkswagen.
Which of the following is a discipline that is part of behavioral science?
Sociology
Taylor called the tendency for people to deliberately work at less than full capacity ________.
Soldiering
reward employees when they meet objectives.
Sultan is a new manager, and he is using MBO for the first time with his subordinates. It is essential for Sultan to
A U.S. paper mill purchases wood from a Canadian logging company to make wood pulp in its production of paper, so in this case the logging company is a __________.
Supplier
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as ______.
Sustainability
The contemporary perspective includes which of the following viewpoints?
Systems
A first-line manager directs the daily tasks of non managerial personnel.
TRUE
A general manager typically oversees several departments within an organization.
TRUE
Define the three types of principal skills that managers need according to Robert Katz. At which level of management is each skill most important?
Technical skills consist of job-specific knowledge needed to perform well in a specialized field. Having the requisite technical skills seems to be most important at the lower levels of management—that is, among first-line managers. Conceptual skills consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together. Conceptual skills are particularly important for top managers, who must deal with problems that are ambiguous but that could have far-reaching consequences. Human skills are the ability to work well with others to get things done. These skills—the ability to motivate, to inspire trust, to communicate with others—are necessary for managers of all levels.
The music industry has been changed dramatically by consumers ability to download songs from the internet. This is an example of ________ forces in an organizations ________ environment.
Technological; general
The music industry has been changed dramatically by consumers' ability to download songs from the Internet. This is an example of ______ forces in an organization's ______ environment.
Technological; general
Behavioral science research suggests that ________ doesn't necessarily promote excellence, and actually can make people hostile.
The Hawthorne effect
Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity?
The Hawthorne studies
Multinational Organization
The International Red Cross is an example of a
World Bank
The ______ is controversial because it has been accused of financing projects, which harm the environment and of helping countries that permit sweatshops or suppress religious freedom.
Justice Approach
The ______ to ethics is guided by respect for impartial standards of fairness and equity.
Systems
The ______ viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback.
WTO
The __________ is designed to monitor and enforce trade agreements.
Exchange Rate
The __________ is the rate at which one country's currency can be exchanged for another country's currency.
Identify at least three benefits for companies of expanding internationally, and provide an example of each.
The benefits include: 1. Availability of supplies. For years oil companies, for example, have expanded their activities outside the United States in seeking cheaper or more plentiful sources of oil. 2. New markets for old products. Sometimes a company will find, as cigarette makers have, that the demand for their product has declined domestically but that they can still make money overseas. 3. Lower labor costs. For example, the rationale for using maquiladoras, manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens, is that they provide less expensive labor for assembling everything from appliances to cars. 4. Access to financial capital. Sometimes a foreign government will offer a subsidy in hopes of attracting a company that will create jobs, as Ireland did in the 1970s for Lotus sports-car maker John DeLorean. 5. Avoidance of trade barriers. For example, Japan imposes tariffs on agricultural products, such as rice, imported from the United States. To avoid these penalties, a company might create a subsidiary to produce the product in the foreign country.
globalization has leveled the playing field for emerging economies.
The concept of a "flat" world means
Systems
The contemporary perspective includes which of the following viewpoints?
Sustainability
The economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as
The primary measure of success of a nonprofit organization is typically...
The effectiveness of the services delivered.
Joint Set Objectives
The first step in the MBO process is to
Identify and define the approaches to deciding ethical dilemmas
The four approaches are utilitarian, individual, moral-rights, and justice. The utilitarian approach seeks to maximize the greatest good for the greatest number of people. The individual approach is guided by what will result in the individual's best long-term interests. The moral-rights approach is focused on respecting the fundamental rights of human beings. The justice approach is guided by impartial standards of fairness and equity.
Identify at least four forces in the general environment of organizations and provide an example of each for an industry or business. How do these forces differ from the external stakeholders in the task environment?
The general environment forces are economic, technological, sociocultural, demographic, political-legal, and international. Economic forces consist of the general economic conditions and trends—unemployment, inflation, interest rates, economic growth—that may affect an organization's performance. Technological forces are new developments in methods for transforming resources into goods or services. For example, biotechnology may well turn health and medicine upside down in the coming decades. Sociocultural forces are influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization. The interest in health and fitness, for instance, led to a decline in sales of cigarettes, whiskey, red meat, and eggs. Demographic forces are influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin. The birthrate is up for all racial and ethnic groups, but the increase for Hispanics is the largest. Political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization. In the United States, whatever political view tends to be dominant at the moment may be reflected in how the government handles antitrust issues, in which one company tends to monopolize a particular industry. International forces are changes in the economic, political, legal, and technological global system that may affect an organization. For example, economic integration of the European Union is creating threats and opportunities for American companies. These forces differ from external stakeholders in the task environment because an organization may be able to influence or control elements in its task environment, but rarely in its general environment.
Macroenviornment
The general environment of an organization is also known as its
What is meant by the term global economy? How will it positively and negatively affect the United States?
The global economy refers to the growing tendency of the economies of the world to interact with one another as one market instead of many national markets. This positively affects the United States by providing additional markets for U.S. products, which will mean domestic growth. In addition, foreign firms are building plants in the United States, revitalizing parts of industrial America. Foreign direct investment makes up 15% of the country's gross domestic product (total value of all goods and services). Companies based overseas provide jobs for approximately 10% of the U.S. workforce. It negatively affects the United States because economic problems in other parts of the world are more likely to affect the U.S. economy. There are risks associated with financially intertwined markets. Another negative effect is the movement, or outsourcing, of formerly well-paying jobs overseas as companies seek cheaper labor costs, particularly in manufacturing.
Not Measurable
The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is
Board of Directors
The group important in setting the organization's overall strategic goals and for approving major decisions and salaries of top management is known as
Describe the history of communication and how it has been important to great civilizations through the modern day, and the concept of the "global village."
The hallmark of great civilizations has been their great systems of communications. In the beginning, communications was based on transportation: the Roman Empire had its network of roads, as did other ancient civilizations, such as the Incas. Later the great European powers had their far-flung navies. In the 19th century, the United States and Canada unified North America by building transcontinental railroads. Later the airplane reduced travel time between continents. Transportation began to yield to the electronic exchange of information. Beginning in 1844, the telegraph ended the short existence of the Pony Express and, beginning in 1876, found itself in competition with the telephone. The amplifying vacuum tube, invented in 1906, led to commercial radio. Television came into being in England in 1925. During the 1950s and 1960s, as television exploded throughout the world, communications philosopher Marshall McLuhan posed the notion of a "global village," which refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for the people of the globe to communicate with one another. Then the world became even faster and smaller. Fifteen years ago, cell phones, pagers, fax, and voice-mail links barely existed. Then came the Internet, the worldwide computer-linked "network of networks," of which there were an estimated 1.7 billion users throughout the world in late 2000. The arrival of the Web quickly led to e-commerce, or electronic commerce, the buying and selling of products and services through computer networks.
Mary Parker Follet
The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by
Long-term
The individual approach is guided by what will result in the individual's ________ best interests, which ultimately are in everyone's self-interest.
Understanding how to relate to and interact with your supervisors and co-workers.
The most likely payoff of studying management as a discipline?
Discounts the importance of human needs
The most significant flaw in the classical viewpoint is that it
Free Trade
The movement of goods and services among nations without political or economic obstruction is called
Canada
The nation to which the United States exports the most is which of the following countries?
the World Bank
The principal organization that provides low-interest loans to developing nations for improving, for example, their transportation or education systems is
Complexity Theory
The study of how order and pattern arise from very complicated, apparently chaotic systems is known as
Identify at least five of the external stakeholders of organizations that lie in the task environment. Explain why each of these is important to the organization.
The task environment consists of competitors, customers, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, special-interest groups, and mass media. These are all important to the organization because they are the source of some input the organization needs. For example, customers bring in money when they buy a product, suppliers bring in needed materials, and distributors help to sell products.
Senge
The term learning organization was coined by
Identify and discuss the purpose of the three principal organizations designed to facilitate international trade.
The three organizations are the WTO, the World Bank, and the IMF. The WTO (World Trade Organization) serves as a forum for agreements between nations about international trade, and a means to resolve disputes in that area. The World Bank provides low-interest loans to developing countries for improving their infrastructure, including transportation, education, health, and communications. The IMF (International Monetary Fund) assists in the flow of money between nations, and operates as a last-resort lender that makes short-term loans to countries in financial difficulties.
Globalization
The trend of the world economy toward becoming a more interdependent system is called
An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of ________.
Theory Y
Discuss at least three ways that an organization can promote ethics.
There are several ways an organization may promote high ethical standards on the job, as follows: Create a strong ethical climate: An ethical climate represents employees' perceptions about the extent to which work environments support ethical behavior. It is important for managers to foster ethical climates because they significantly affect the frequency of ethical behavior. Screen prospective employees: Companies try to screen out dishonest, irresponsible employees by checking applicants' résumés and references. Some also use personality tests and integrity testing to identify potentially dishonest people. Institute an ethics code and training program: A code of ethics consists of a formal written set of ethical standards guiding an organization's actions. Most codes offer guidance on how to treat customers, suppliers, competitors, and other stakeholders. The purpose is to clearly state top management's expectations for all employees. Reward ethical behavior and protect whistle-blowers: It's not enough to simply punish bad behavior; managers must also reward good ethical behavior, as in encouraging (or at least not discouraging) whistle-blowers. A whistle-blower is an employee who reports organizational misconduct to the public, such as health and safety matters, waste, corruption, or overcharging of customers.
In the traditional management pyramid, managers are classified into ______ levels.
Three
When a government uses measures like tariffs and import quotas, it is called ______________.
Trade Protectionism
Strategic Allies
Two organizations who join forces to achieve advantages neither can perform as well alone would be called
In labor disputes, hourly workers are typically represented by ________, while salaried workers are represented by professional associations.
Unions
Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?
When Scott needs another employee, he deliberately looks for someone who will bring something new to the organization.
Licensing
When a company allows a foreign firm to pay it a fee to make or distribute the first company's product or service it is called
Outsourcing
When a company uses a supplier outside itself to provide goods and services, it is
Prospector
When a firm responds to uncertainty in its environment as a(n) ________, its continual pursuit of product and market innovation may lead to a loss of efficiency, but is likely to make competitors nervous.
Trade Protectionism
When a government uses measures like tariffs and import quotas, it is called
Ten to twenty years
Which of the following best represents the strategic planning time frame that Jeff Bezos of Amazon prefers?
Operational Planning
Which of the following comes LAST when an organization makes a plan?
Paraguay
Which of the following countries is a member of Mercosur?
Economic Responsibility
Which of the following forms the base of Carroll's global corporate social responsibility pyramid?
Assertiveness
Which of the following is a GLOBE dimension for which U.S. managers score highly?
Humane Orientation
Which of the following is a cultural dimension in the GLOBE project?
Uncertainty Avoidance
Which of the following is a cultural dimension measured in the GLOBE project?
Sociology
Which of the following is a discipline that is part of behavioral science?
APEC
Which of the following is a major trading bloc?
Loss of well-paying jobs
Which of the following is a negative effect for the United States of global economic interdependency?
Lower Labor Costs
Which of the following is a primary reason that companies expand internationally?
Personal development
Which of the following is a type of objective for MBO?
Learn Rituals of Respect
Which of the following is a way to become a world citizen?
Learn rituals and respect
Which of the following is a way to become a world citizen?
Learn rituals of respect
Which of the following is a way to become a world citizen?
Resource Allocator
Which of the following is an example of a decisional role that managers play?
A customer who purchases a mattress at Macy's
Which of the following is an example of an external stakeholder for the department store chain Macy's?
Largest Stakeholder in the Company
Which of the following is an example of an internal stakeholder of an organization?
Giving a wide range of orders authoritatively
Which of the following is not a chief skill companies seek in top managers today?
Enviornmental Action
Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage?
Reward employees equally and consistently
Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering?
Finding Time to Plan
Which of the following is one of the challenges of planning?
Reactor
Which of the following is one of the organizational responses organizations make when confronted with uncertainty, as identified by Miles and Snow?
The defining difference between an entrepreneur and an intrapreneur is that the latter...
Works within an existing organization, using its resources to exploit an opportunity.
Ethical Dilemma
Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal?
Hawthorne Studies
Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity?
Jessica is an employee in a manufacturing plant who works the graveyard shift, midnight to 8 a.m. One night, she saw one of her managers dumping some chemicals down a storm drain in the parking lot. When she confronted him, he said this was standard procedure for some waste materials to avoid other costly disposal measures. When Jessica wrote a letter about it to the local newspaper she was a(n) ______.
Whistle-blower
Hugo Munsteberg
Who was known as "the father of industrial psychology"?
skoda Auto, originally a Czech company and one that still manufactures there as well as in other international locations, is one of the largest automakers in Central Europe. In 2000, its acquisition by Germany's volkswagen Group was complete and it is now one of four brands for that company.. Skoda is now a ___of Volkswagen.
Wholly owned subsidiary
To create a learning organization, managers must perform three key functions or roles: build a commitment to learning, work to generate ideas with impact, and...
Work to generalize ideas with impact.
Human skills are important for ____ managers.
all levels of
CASE: Inputs: floats boogey boards umbrellas and lounge chairs ANDDD employees' helpful and friendly attitude Transformation process: employee brings umbrella to the customer's location and sets it up ANDDD customers approach the rental wagon to inquire about rates and rent the items Outputs: satisfied customers ANDDD customers' great vacation experience Feedback: asking current customer what would make their rental experience better ANDDD sam's profitability returns to record-high levels
answers are right
A state government offered a German solar research company a tax break if it located its U.S. headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred, resulting in little company growth and few new jobs. As a result, the state instituted a ______ by rescinding the tax breaks.
clawback
Click and Drag 1: POLC develop sales projection, meet w/ sales team, offer sales incentive and cruise, measure and benchmark
click and drag
angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers. She is a(n)
first line manager
Managers who make short term operating decisions and direct the daily tasks of the non managerial employees are called
first line managers
Joseph Juran defined quality as ____, which meant that is product or service should satisfy a customer's real needs.
fitness for use
According to management recruiters, ____demonstrates independence, resourcefulness, and entrepreneurship to potential employers
foreign work experience
The trend of the world economy toward becoming a more interdependent system is called
globalization
Which of the following sparked renewed interest in corporate governance?
scandals among CEO's who were eventually convicted of fraud
A US paper mill purchase wood from a Canadian logging company to make pulp in its production of paper, so in this case the logging company is a
supplier
Even though the Russian government is inefficient in the way it collects taxes, it is still an example of a(n)
system
The companys culture most directly affects
the managers happiness
