COMM 103 - FINAL

Visual Aids

graphic devices used in a speech to illustrate or support ideas

Task Norms

group norms that govern the way members handle the job at hand

Audience Analysis

a consideration of characteristics, including the type, goals, demographics, beliefs, attitudes and values of listeners

Working Outline

a constantly changing organizational aid used in planning a speech

Orientation Stage

a stage in problem solving groups when members become familiar with one another's position and tentatively volunteer their own

If the objective of your speech is to _________ you add a third step, describing the desired audience reaction to the structure of your speech. A. actuate B. coerce C. dissuade D. entertain E. inform

A. Actuate

__________ is the degree to which people like or appreciate one another. A. Affinity B. Respect C. Immediacy D. Control E. Desire

A. Affinity

______________ refers to the emotional tone of a relationship. A.Communication climate B.Relational Component C. Emotional Climate D. Relationship Climate E.Interpersonal Component

A. Communication Climate

________ refers to the believability of a speaker. A. Credibility B. Competence C. Character D. Charisma E. Charm

A. Credibility

According to the Gibb categories, ___________ is often described as "You Language." A. evaluative language B. control language C. certainty language D. superiority language E. descriptive language

A. Evaluative Language

A(n) __________ outline uses a consistent format and set of symbols to identify the structure of ideas. A. formal B. keyword C. official D. working E. written

A. Formal

An informative specific-purpose statement will usually be worded to stress ___________________. A. knowledge and ability B. knowledge and attitude C. ability and attitude D. ability and interest E. comprehension and goodwill

A. Knowledge and Ability

________ is the process of motivating someone, through communication, to change a particular belief, attitude, or behavior. A. Persuasion B. Coercion C. Entertaining D. Educating E. Persecuting

A. Persuasion

."After listening to my speech, the audience will understand how to fill out a local ballot."This purpose statement is effective because it: A. tells what the audience will be able to do B. explains what the speaker will do C. tells what the audience what to think D. is not adapted to the audience E. gets the attention of the audience

A. tells what the audience will be able to do

Which of the following options is considered to be the ideal number of main points in a formal outline? A. 1 or 2 B. 3 to 5 C. 5 or 6 D. 7 or 8 E. 8 or more

B. 3 to 5

Which of the following options is considered to be the ideal number of subpoints for each main point in an outline? a. 1 or 2 b. 3 to 5 c. 5 or 6 d. 7 or 8 e. 8 or more

B. 3 to 5

__________ are used in market research by sponsoring organizations to survey potential users or the public at large regarding a new product or idea. A.Breakout groups B. Focus groups C. Forums D. Panel discussions E. Symposiums

B. Focus Groups

Information overload is also commonly known as ________________. A. redundancy B. information anxiety C. information phenomenon D. information hunger E. data overflow

B. Information Anxiety

__________ occurs when people treat one another as unique individuals, regardless of the context in which the interaction occurs or the number of people involved. A. Qualitatively impersonal communication B. Qualitatively interpersonal communication C. Quantitatively interpersonal communication D. Quantitatively impersonal communication E. Contextually interpersonal communication

B. Qualitatively interpersonal communication

One of the effective ways a speaker can emphasize important points is by using _________________. A. banners B. repetition C. complex ideas D. instructions E. memory tricks

B. Repitition

___________ is the degree to which we admire others and hold them in esteem. A. Affinity B. Respect C. Immediacy D. Control E. Desire

B. Respect

__________ is the process of deliberately revealing information about oneself that is significant and that would not be normally known by others. A. Self-discovery B. Self-disclosure C. Self-dialect D. Self-analysis E. Self-introspection

B. Self-Disclosure

According to the Gibb categories, _________ communication focuses on the speaker's thoughts and feelings instead of judging the listener. A. evaluative B. certainty C. descriptive D. neutral E. controlling

C. Descriptive

Which is the strongest confirming response? A.Recognition B. Agreement C. Endorsement D.Inattention E. Sponsorship

C. Endorsement

A discussion format in which audience members are invited to add their comments to those of the official discussants is called a __________. A. dialogue B. focus group C. forum D. panel discussion E. symposium

C. Forum

___________ describes the degree of interest and attraction we feel toward and communicate to others. A. Affinity B. Respect C. Immediacy D. Control E. Desire

C. Immediacy

A session that uses __________ observes specific rules about how topics may be discussed and decisions made. A. groupthink B. the nominal group technique C. parliamentary procedure D. participative decision making E. a problem census

C. Participative Decision Making

Which of the following would be considered a group? A. An army battalion fighting a battle in a foreign country B. A crowd of onlookers at a baseball game C. A small classroom of students listening to a lecture D. A six person committee developing a policy initiative E. A bunch of friends hanging out at a coffeeshop

D. A six person committee developing a policy initiative

In a persuasive presentation, the best represents the listener's point of view. A. latitude of acceptance B. latitude of rejection C. latitude of non-commitment D. anchor E. latitude of actuation

D. Anchor

__________ is the amount of influence communicators seek. A. Affinity B. Respect C. Immediacy D. Control E. Desire

D. Control

Displaying nonverbal cues that minimize interest, closeness, or availability is a distancing tactic known as __________. A. humoring B. avoidance C. discounting D. non-immediacy E. inattention

D. Non-Immediacy

When group members become familiar with one another's position and tentatively volunteer their own, they are in the __________ stage. A.breakout B. conflict C. emergence D. orientation E. reinforcement

D. Orientation

A sentence that states, "After listening to my speech, my audience will be able to . . ." is an example of a ____________________. A. thesis B. briefing C. central idea D. specific-purpose statement E. signpost

D. Specific-Purpose Statement

The major difference between groups and teams is that teams __________. A. have fewer members B. have more consistent norms C. exhibit less conflict D. work at a higher level E. show democratic leadership

D. Work at a higher level

__________ pattern organizes a speech based on chronology. A. cause-effect B. problem-solution C. space D. time E. topic

D. time

The fallacy is represented by a speaker who attempts to weaken an opponent's argument by attacking the person's integrity. A. post hoc, propter hoc B. reduction ad absurdum C. argumentum ad verecundiam D. argumentum ad populum E. ad hominem

E. Ad Hominem

__________ are official guidelines that govern what the group is supposed to do, while __________ are unspoken standards that govern how the group interacts with one another. A. Traits; Norms B. Agendas; Norms C. Norms; Rules D. Agendas; Traits E. Rules; Norms

E. Rules; Norms

A discussion format in which participants divide the topic in a manner that allows each member to deliver in-depth information without interruption is called a __________. A. dialogue B. focus group C. forum D. panel discussion E. symposium

E. Symposium

Purpose Statement

a complete sentence that describes precisely what a speaker wants to accomplish

Citation

a brief statement of supporting material in a speech

Johari Window

a window that describes the relationship between self-disclosure and self-awareness

Fallacy

an error in logic

Conflict

an expressed struggle between at least two interdependent parties who perceived incompatible goals, scarce rewards and interference from the other party in achieving goals

Passive Aggression

an indirect expression of aggression delivered in a way that allows the sender to maintain a facade of kindness

Reward Power

the ability to influence others by the granting or promising of desirable consequences

Persuasion

the act of motivating a listener through communication to change a particular belief, attitude, value or behavior

Credibility

the believablility of a speaker or other source of information

Immediacy

the degree of interest and attraction we feel toward and communicate to others

Nominal Leader

the person who is identified by title as the leader of a group

Coercive Power

the power to influence others by the threat or imposition of unpleasant consequences

Self-Disclosure

the process of deliberately revealing information about oneself that is significant and that would not normally be known by others

Cohesiveness

the totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group