comm 2200 smb ch 9

It should take about Blank______ to complete a routine business message.

5 to 15 minutes

The Blank______ planning process can be completed quickly for most routine messages.

AIM

A routine message should be written with which two of the following questions in mind?

How would my audience want to receive this information? How much detail does my audience expect?

Which of the following are true of routine business messages?

They convey straightforward information. Readers are unlikely to resist them. Readers usually respond positively to them.

Which of the following might you use to highlight key ideas when drafting a routine message?

bullets external links numbering

Managers and supervisors need to Blank______, even if they are afraid of going beyond their authority.

communicate clear expectations

Establishing clear expectations, especially when you are the supervisor or manager, directly

cultivates interpersonal trust. improves your credibility.

All routine business messages should contain which of the following components?

details the primary message in the subject line the primary message within the first two sentences

Numerous routine messages are handled daily. Therefore they need to be produced with

efficiency.

In a routine business message, how long should the primary message be?

no more than 10 words

When drafting a routine message, you should strive for a Blank______ tone.

reader-oriented helpful professional

Proofreading and requests for feedback should take place during the Blank______ stage of routine message development.

reviewing

By a large margin, most business messages are

routine messages.

Routine messages that include directions are much like those that

set expectations.

When you justify a routine request, you should provide

the rationale for the request in your message.

What is the biggest challenge in a routine business message?

to get your readers to pay attention

Which of the following take place during the reviewing stage of a routine message?

• proofreading the message• rereading the message• getting feedback for a group message