Comm: Chapter 8

In the Ethical Challenge feature "Unconditional Positive Regard" your textbook explains that psychotherapist Carl Roger believed that treating a help seeker with unconditional positive regard meant judging the rightness or wrongness of the help seeker's thoughts and actions.

False

In the On the Job feature "Listening in the Workplace" your textbook states that listening is not as important in careers that involve cold facts as in those that involve a lot of one-on-one interaction.

False

In the Reading feature "How to Help ... and Not Help" Barry Goldman suggests that people who are suffering from trauma often find advice helpful.

False

It's never appropriate to practice mindless listening.

False

Listening is a natural ability, and therefore doesn't require special training.

False

According to research, advice is actually unhelpful as often as it is helpful. Which statement below gives a good tip for how to use advising as a listening response?

Give advice on a topic with which you have had successful experience in the past and offer the advice in a sensitive manner.

In some cases, the best response a listener can give is a small nudge to keep the speaker talking. This is called ________.

prompting

Which factors have the largest influence on hearing?

Background noise and physiological factors.

The teenager who perceives her parents' questions about her friends and activities as distrustful snooping uses which of the following types of ineffective listening?

Defensive listening.

What does the term listening fidelity refer to?

How well the message that a listener understands matches the message that the speaker intended to convey.

Which statement below best describes mindful listening?

It involves consciously and carefully paying attention to a message

"That's a good idea," "You're on the right track now," or "An attitude like that won't get you anywhere" are examples of which listening response?

Judging

When we move beyond hearing and start to listen, researchers note that we process information in two very different ways. Which terms do social scientists use to describe these ways of processing information?

Mindful and mindless

Janet appears to be an attentive listener because she looks you in the eye, nods, and smiles while you talk; however, the show of attention is a polite façade because her mind is somewhere else. Janet's behavior suggests that she is __________________.

a pseudolistener

In the In Real Life feature "Paraphrasing on the Job" the conversation between two coworkers shows how paraphrasing can help solve problems and sound natural when combined with sincere questions and other helping styles.

True

In the Looking at Diversity feature "Culture and Listening Responses" Austin Lee says that in his country of origin, Korea, people show their connectedness with good-natured interruptions to help the conversation flow, but only when talking to peers or subordinates, not when a higher-up is talking.

True

In the Reading feature "Texting to Save Lives" Alice Gregory states that texting counselors are trained that open-ended questions are good and "why" questions are bad.

True

Which of the following is not good advice for how to be a better listener?

Try to evaluate the message and the speaker as quickly as possible.

People who are ________ respond to the superficial content in a message but miss the more important emotional information that may not be expressed directly.

insensitive listeners

Whenever a topic arises that listeners would rather not deal with, those who engage in ________ simply fail to hear or acknowledge it.

insulated listening