Comm Final Exam Study Guide

Which of the following is not a key component for credibility? a. Competence b. Communication c. Character d. Charisma

B - Communication

Identification is the primary function of what?

Body Appearance

The degree to which a family enforces uniformity of attitudes, values, and beliefs is their what orientation?

Conformity

What is the family type where all members are encouraged to make their voices heard but decisions are still made hierarchically?

Consensual Families

What are rules of meaning?

Constitutive rule

Rachel shouts unsubstantiated insults at her husband when they fight. Which of the 4 horsemen of the apocalypse is this?

Contempt

What dimension deals most typically with the "informational or behavioral" aspects of the message?

Content

The degree of openness a family has discussing a range of topics is their what orientation?

Conversation

What are the 4 key principles to help you become and effective mentor?

Withness, Intentional, Teachable Moments, and Have fun & patience

What replaces verbal messages with a precise meaning?

Emblems

The idea that we develop relationships in which we gain as much as we lose (give as much as we take) is called what?

Equity Theory

Intuition, experience, sense/reason, and word of authority are all components of what?

Ethical Compass

What is used to adjust our facial displays of emotion to achieve an effect that is appropriate according to our culture?

Facial Management Techniques

Pearce and Cronen designed what?

Hierarchy Model of Communication

Resist compliance by offering reasons why you should not comply is which type of resisting power?

Justification

What is the type of family where there is a general lack of involvement with each other and decision making is individual?

Laissez-Faire Families

What are the 3 steps to asking good questions during mentorship?

Launching, Applying, Probing

Cultures where the verbal message is king are what kind of cultures?

Low context cultures

When our will is "squeezed" by the 4 key dimensions of the self, what do we do?

Make decisions and take action

Resist by trying to manipulate the image of the person making the request is which type of resisting power?

Identity Management

Social comparison theory involves two dimensions of comparison. What are they?

Superior or inferior and similar or different

For the purpose of this class, what is the definition of mentoring?

friendship with a vision

Constitutive rules are...

what things mean

Regulative rules are...

what we should do

What is the style of conflict in stable marriages where couples prefer to ignore issues rather than confront them?

Avoidant

Ignoring or staying away from conflict is which general conflict style?

Avoiding

Rachel tries to justify every action, even when she's clearly in the wrong. Which of the 4 horsemen is this?

Defensiveness

SHAPE is the acronym for what makes each apprentice unique. What does it stand for?

Struggles, heart, ability, personality, experiences

How many positive interactions must a couple have to balance out one negative interaction?

5

Which of these is a principle of interpersonal communication? a. communication can be intentional or unintentional b. communication can be fact or fiction

A - communication can be intentional or unintentional

We are likely to develop relationships with others along the lines of 6 major factor of what?

Attraction

Allowing others to have their way instead of asserting your opinion is which general conflict style?

Accommodating

Novelty vs Predictability represents the pull between what two opposite forces?

Adventure and familiarity

Pursing one extreme now and the other later represents what strategy to cope with tensions?

Alternation

Interpersonal repair involves what?

Analyzing external components of the relationship (their stuff)

Intrapersonal repair involves what?

Analyzing internal components of relationship (your stuff)

Interpersonal communication is NOT... a. continuous transactional process b. through the exchange of messages which are effected by noise c. a process involving rapport and communication goals d. involving participants who occupy different but overlapping environments

C - a process involving rapport and communication goals

Your relatively constant will is your...

Character

What are the key areas mentors should help apprentices develop in?

Character, Knowledge, Vision, and Skills

Finding a solution that satisfies the needs and goals of everyone involved is which general conflict style?

Collaborating

Differentiating, circumscribing, stagnating, avoiding, and terminating are all part of what?

Coming apart

Initiating, experimenting, intensifying, integrating, bonding are all part of what?

Coming together

What is the ability to accomplish one's personal goals in a manner that maintains rapport?

Communication competence

A win-lose situation where the outcome is either-or is which general conflict style?

Competing

Meeting in the middle so that both parties can be partially satisfied is what general conflict style?

Compromising

Personal power is largely base upon ________ which is largely based on __________.

Credibility, Perception

What is at the top of the hierarchy model of communication?

Culture

Continually pursuing one extreme of a dialectic while ignoring the other is what strategy for coping with tensions?

Denial

What are the constant tensions that relationships face as they try to manage contradictory forces at work within the relationship?

Dialectical Tensions

Semantic meaning is...

Dictionary definition

What are the 4 keys to negotiating interpersonal conflict?

Distinguish between person and problem, Emphasize interests not positions, Assess your BATNA, Look for objective criteria to help you decide

True or False? - "Cultural influence" is one of the 4 key dimensions of the self

False

True or False? - Communication is repeatable

False

Seconds, hours, days, weeks, months, and years are examples of what?

Formal time

Societies which value individual freedom, independence, and personal achievement are what type of culture?

Individualistic cultures

What are the steps to building communication competence?

Information, imitation, innovation

Autonomy vs Connection represents the pull between what two opposite forces?

Integration and independence

An expressed struggle between at last two parties who perceive incompatible goals, is part of the definition of what?

Interpersonal conflict

What are the 3 key components of love, according to the Triangular Theory or Love?

Intimacy, passion, and commitment

What is the second principle of verbal communication?

Meanings are denotative and connotative

What is the first principle of verbal communication?

Meanings are in people not words

The semantic differential was created to...

Measure the connotative meaning of concepts

What is the third principle of verbal communication?

Messages vary in abstraction

What is the fourth principle of verbal communication?

Messages vary in directness and by extension, politeness

Talking specifically about our communication is...

Metacommunication

The desire to be autonomous and have the right to do as we wish is...

Negative face

Attempting to accommodate the other and to compromise aka meet the request half, is which type of resisting power?

Negotiation

My roommate leaves me post-it notes with snarky comments on them instead of telling me what's wrong. What is this?

Passive Agression

What is the first step in the cognitive theory of emotions?

Perceive some emotion-provoking stimuli

The person we believe ourselves to be is the...

Perceived self

Joe enjoys cuddles and when his partner brings home wine. What are his love languages?

Physical Touch and Receiving Gifts

What is the type of family where all family members are encouraged to discuss decisions but ultimately it is up to each individual?

Pluralistic Families

The desire to be viewed positively by others, to be thought of favorably is...

Positive face

Indirect messages are used to...

Preserve negative and positive face

Hadassah's office is her...

Primary territory

Although it isn't her office, the Carol often meets with students in the student center. What territory is this for Carol?

Secondary

Simply stating your refusal without any qualification is which type of resisting power?

Non negotiation

Messages expressed by nonlinguistic means is...

Nonverbal communication

What is the type of family where the family emphasizes obedience to authority and reluctance to share thoughts and beliefs?

Protective Families

What is a rule that says what we should do?

Regulative rule

Power depends on the ____________.

Relationship

What dimension deals most typically with issues of power/status and emotion between interactants?

Relationship

What are the two dimensions of communication?

Relationship and content

The basic unit of family systems is...

Relationships

What holds a family system together?

Relationships, Rules, and Roles

Compartmentalizing aspects of the relationship so that some parts can contain one extreme and other can contain others is what?

Segmentation

Sam picks up 20 color copies from Mr. Print. They are 5ft apart during the payment process. What interpersonal distance?

Social

The idea that we develop relationships that will enable us to derive more rewards than costs is called what?

Social Comparison Theory

Rachel ignores her husband when they get upset. Which of the 4 horsemen is this?

Stonewalling

What is the social clock?

The cultural idea of the "right" time to do important things in life

True or False? - Communication is irreversible

True

The principle of less interest means...

The less a person needs a relationship, the more powerful they are and the more a person needs a relationship, the less powerful they are

Openness vs Privacy represents the pull between what two opposite forces?

Transparency and secrecy

Which type of conflict style in stable marriages is the ideal way of communicating according to Holman and Jarvis?

Validating

What are sounds we make while laughing, crying, screaming , coughing, sneezing, etc?

Vocalizations

What is the style of conflict where couples have intense heated arguments, sometimes over small issues?

Volatile

A communication system is...

a group of interacting and interdependent parts that function as a whole