COMM LM 4 PRACTICE
Important aspect of virtual teams 0 they need this time
"Face time"
Which of the following indicate that a meeting is most likely justified?
- A challenge involves multiple solutions or approaches - The creative talents of several people are desired on the task - There are no fixed outcomes for a task
Which of the following are characteristics typical of a group that succumbs to groupthink?
- An illusion of unanimity - A willingness to ignore ethical consequences - Self censorship
Which of the following are effective ways to counteract groupthink?
- Appointing a "devil's advocate" to take a position contrary to the thinking of the majority - Encouraging a diversity of voices which will broader outlooks and enrich dicussions
As outlined in the ideas of "lateral leadership", which of the following are suggestions by authors Roger Fisher and Alan Sharp for what a team member can do to lead others?
- Ask thoughtful, sincere questions to get others to think creatively and contribute ideas - Offer ideas to help the team while inviting others to challenge your thoughts
Teams are likely to ___________ then individuals working alone
- Be more accurate - Have greater productivity
According to Ernest Bormann's theory of the method of residues, which of the following are leading causes for rejection as a potential leader in the first phase of selection?
- Being dogmatic - Incompetence - Being quiet
Which of the following actions can help you function more effectively on a team?
- Creating desirable norms early - Complying with established norms whenever possible
It's possible for a person to be an emergent leader and which of the following?
- Have an official title - Not be officially recognized - Be officially recognized
Members of a winning team
- Have unified commitment - Believe in the team's purpose
Which of the following statements are true regarding brainstorming?
- Ideas cannot be evaluated or criticized during the early stages of brainstorming - New combinations of ideas are sought - More ideas are generated when brainstorming is anonymous
Members (as opposed to leaders) as a group can exert reward power through which of the following?
- Increased goodwill - Voluntary assistance on a job
Which of the following are factors that promote an optimal level of cohesiveness in an organization?
- Interdependence among members - Shared norms or values - Shared or compatible goals
Which of the following are effective ways to guard against the collective blindness of groupthink and risky shift, especially in very cohesive teams?
- Leaders who are highly influential should avoid stating their opinions early in the discussion - The group should seek the opinions of outsiders
Among the advantanges of virtual teams is the fact that they
- Level or reduce, status differences - Make it easier for lower-ranking team members to express themselves
Which of the following statements about cohesiveness are accurate?
- Members of highly cohesive teams tend to be happier than their counterparts on less cohesive teams - Workers on cohesive teams have higher rates of job satisfaction and make better decisions - Cohesiveness is like a magnetic force that attracts group members, giving them a collective identity
Leader-member exchange theory views leadership as a collection of which of the following types of relationships with members?
- Multiple - Unique
Which of the following are team process variables associated with productivity?
- Norms encourage high performance, quality, success, and innovation - The team spends time defining and discussing problems it must solve or decisions it must make
Larger group size does not translate into grater effectiveness because, in a larger group
- People tend to behave in formal ways - Members have fewer chances to participate - A few talkative members are likely to dominate
Larger group size does not translate into greater effectiveness because, in a larger group
- People tend to behave in formal ways - Members have fewer chances to participate - A few talkative members are likely to dominate
Which of the following statements about position power are correct
- Position power is the ability to influence that comes from the position someone holds - We often do things for the boss precisely because he or she holds that title - A person in a specialized role may have the position power to tell the company CEO what will or will not work
A workgroup is a(n) __________________ collection of people with a common identity
- Small - Interdependent
Which . of the following statements about meetings are correct?
- Studies reveal that approximately half of all business meetings are considered unproductive - Managers reported that more than 25% of the meetings they attended could have been replaced by another means of communication - Studies shows that workers believe that they go to too many meetings
A team would likely be superior to an individual in a situation involving which of the following types of tasks
- Tasks requiring a broad range of talents and knowledge - Tasks that are complicated
Which . of the following statements are true when a group is seen as distinct?
- The addition or loss of a member feels significant - Members feel that their own image is in some way tied to that of the group
Task functions
- The direction giver provides instructions - The summarizer reviews what has been said
Which of the following are task functions as opposed to relational functions?
- The summarizer reviews what has been said, identifying progress or common themes - The direction-giver provides instructions regarding how to perform the task at hand
Characteristics of groups as opposed to teams
- The work is shaped by the manager - The members produce individual products - The members are primarily concerned with their own challenges and goals
Which of the following statements accurately characterizes leader-member exchange (LMX) theory?
- There is a strong connection between the quality of a worker's relationship with the leader and overall job satisfaction - Communication in high quality LMX relationships is typically positive and reinforcing, whereas the opposite is true of low-quality LMX relationships - Research suggests that doing a good job is often the best way for a worker to improve his or her relationship with the leader
Which of the following statements accurately characterize leader-member exchange (LMX) theory?
- There is a strong connection between the quality of a worker's relationship with the leader and overall job satisfaction - Communication in high-quality LMX relationships is typically positive and reinforcing, whereas the opposite is true of low-quality LMX relationships - Research suggests that doing a good job is often the best way for a worker to improve his or her relationship with the leader
Which of the following statements are true of emergent leaders?
- They do not necessarily have an official title - They may be chosen officially or informally
Which of the following statements are true of emergent leaders
- They may be chose officially or informally - They do not necessarily have an official title
Which of the following statements about norms are correct
- They may shaped social interaction on a team - They may govern the way tasks are handled
Steps team members may take against a violator of group norms
1. Members talk about the problem but do not approach the violator, hoping that the person will change without having to take action 2. Members tease the violator about the problem behavior, hoping that the subtle message will be received 3. Members confront the violator about their concerns about the violator's behavior 4. Members begin demanding a change in behavior, which may trigger a defensive response on the part of the violator 5. Members either ask the violator to leave the group or, if this is not possible, begin to shun and isolate the violator
Research about groups
10 person groups and teams producer better results than groups of several hundred people
Emergent leader
A person who has been chosen by the members of a group to be their leader
Direct - Question
A question posed by the meeting leader to a particular attendee by name
Reverse - Question
A questions of the meeting leader that is referred back to the original asker
Management team
A team that works collaboratively on a daily basis . within organizations to help them perform their missions
Risky shift
A type of harmful conformity in which a group takes positions that are ore extreme than what individuals would choose on their own
A virtual meeting is best described . as a meeting that includes team members who
Are at different physical locations
A preferred method for balancing participation during a meeting is for the meeting leader to
Ask questions of the attendees
Members of a virtual team interact and function without
Being at the same place at the same time
Example - Direct
Bill, how has your department implemented the new sales plan?
The creative approach to problem solving that encourages free thinking and minimizes conformity is known as
Brainstorming
Which of the following statements does not accurately reflect Paul Hersey and Kenneth Blanchard's situational leadership model?
By the time a worker has mastered a particular task, he or she is functioning at a medium level, and any reinforcements are now primarily external
The degree to which members consider themselves part of a team . and want to remain with that team is called the __________ of the group
Cohesiveness
The challenge of establishing norms is especially great when members
Come from different cultural backgrounds
Personal goals are harmful to a team or organization if they ____________ the goals of that team or organization
Conflict with
If you decide to deal with a team member's hidden agenda directly, it's almost always best to
Confront the member privately
Power that comes from being linked in some way to . important or influential people insider or outside the organization is known as ________ power
Connection
Early research favored the __________ style of leadership
Democratic
When a group has an identity, both members and outsiders view it as a(n) __________ entity
Distinct
Example - Reverse
Excellent question, Marie. Do you think that sales approach would work well in your department?
Contingency approaches are based on the idea that the "best" management style is
Flexible
Which of the following best explains communication researcher Ernest Bormann's theory of the method of residues?
Groups select a leader through a process of elimination
It is possible for the members of a team to agree with one another too much, a phenomenon researcher Irving Janis has labeled
Groupthink
Personal goals that are not made public are called
Hidden agendas
Which of the following is not one of the major approaches to the subject of leadership?
Identity approach
Which of the following statements about coercive power is not correct?
In order to exert coercive power over someone, a person must have formal authority over them
What does expert power have in common with most other forms of power, including position, coercive, and reward power?
In specific situations, lower-ranking people can exert this power of their superiors
In a team, the power to shape events
Is possessed by every member
Authors Roger Fisher and Alan Shard present their ideas of "__________ leadership" as a way to avoid the extremes of doing nothing or bossing others
Lateral
Traditionally, in one group endeavors, success or failure is often attributed to
Leadership
Referent power stands out among the various forms of power because it most clearly points out the difference between designated leaders and
Members with influence
Informal, often unstated guidelines regarding what sort of behavior is acceptable in a group are known as
Norms
Newly formed teams do best when members can meet in _________, whereas established teams work equally well in
Person;cyberspace
The ability to influence that comes from the role or title someone holds is known as ___________ power
Position
Expert and information power
Power about what you know
Referent power
Power about who respects you and the way others feel about you
Connection power
Power about who you know
Coercive power
Power to punish - What you can do to others
A team that works on a specific task, usually a task for a finite period of time, is a(n) _________ team
Project
Bormann's method of residues, but a tip suggests that potential leaders should
Provide a solution in a time of crisis
Researchers have identified a number of steps to take in order to emerge as a leader. Many of these reflect ideas in Bormann's method of residues (participate early and often, demonstrate your competence, do not push too hard), but a fourth tip suggests that potential leaders should
Provide a solution in a time of crisis
A tendency for a group that succumbs to groupthink is to________ negative information
Rationalize or discount
The opposite of coercive power is.....
Reward power
Groups that are responsible for managing their own behavior to get a task done are known as
Self-directed work groups
Unlike guests at a reception or attendees at a convention, members of an effective workgroup should have a clear sense of
Shared purpose
A group that interacts over a period of time is likely to develop ________ . of appropriate behavior regarding such things to how promptly meetings begin
Shared standards
Paul Hersey and Kenneth Blanchard's _________ theory suggests that a leader's concern for tasks and relationships ought to vary
Situational leadership
Paul Hersey and Kenneth Blanchard's _____________ theory suggests that a leader's concern for tasks and relationships ought to vary
Situational leadership
The functional roles that play an important part in accomplishing the job at hand are known as _________ roles
Task
The types of functional roles that group members use to work together
Task & relational
In the work of a team, "diagnoser" and "energizer" are ______ roles, and "harmonizer" and "empathetic listener" are _____ roles
Task; relational
Because of the positive connotations of the word "_____________" managers are sometimes tempted to apply that label to any collection of workers, but it actually has a very specific meaning
Team
a teleconference is basically a multiparty
Telephone call
Example - Relay
Terry raises a good question. Does anyone have an answer?
Lassiez Faire Leadership
The leader gives up power and transforms the group into a leaderless collection of equals
Democratic Leadership
The leader invites members to help make decisions
Authoritarian Leadership
The leader uses the power at his or her disposal to control members
Which of the following is not one of the three factors that psychologist Fred Fiedler identified as important in deciding whether to emphasize task or relationship issues in a given situation?
The power structure
Teams run into a problem if there is nobody to fill an important functional role if
There are too many people filling a particular functional role
Reasons very large groups tend to be less effective than small ones
There is a great diversity of backgrounds, skills, and opinions
Which of the following is not one of the reasons very large groups tend to be less effective than small ones?
There is great diversity of backgrounds, skills, and opinions
Functional perspective
This defines influence in terms of what it takes to get the job done rather than simply what a person's formal title is
The ________ approach, popular in the 1930s, was based on the idea that leaders possessed certain qualities, such as physical attractiveness, that made them more effective
Trait
At financial services giant Charles Schwab, one person in every meeting serves as an observer-diagnoser. This is an example of
Transforming a functional role into a formal one
T/F: In contrast to groups with democratic leadership style, those with autocratic . leaders are more productive in stressful situations
True
Information power is different from expert power because information power involves
Valuable and difficult to obtain knowledge, rather than expertise based on training or education
