Communications 2813

In content and form, a business message should typically

Avoid any form of self-centeredness

It is especially important to review persuasive messages because nearly all of them are

high-stakes communications

The writing style of most persuasive messages tends to be

indirect and implicit

When texting, women are more likely than men to

write long and complex messages

Which of the following is useful advice on conducting business across cultures with those who have limited English ability?

Allow those with limited English ability time to process their thoughts into English.

Which statement describes how writers should address the priorities of their targeted audience during the AIM planning process?

Assign importance to things, such as projects, goals and tasks.

Which of the following can help keep email-induced distractions at bay?

Checking your messages just two to four times a day

Logan dislikes email and texting because he cannot hear the person's tone of voice or see facial expressions. Logans frustration is related to a lack of

Cues

Analyzing a business problem typically involves

Deducting conclusions from facts

The best way to help recruiters grasp your abilities is to put long lists of skills in your resume.

False

Typically, an announcement is broadcast to very few receivers

False

When describing accomplishments and experience in a resume, begin statements with descriptive adjectives or adverbs.

False

Paul always hits "Reply to all" whenever he answers an email, even if the email has question posed by one other person and directed only to Paul. When he initiates an email about his project, he sends it to everyone in his department. Judging only from this information, what impact does Paul have on his department communications?

He is contributing to email overload in his department.

Minh takes a job in Germany. On his first day, his manager tells him that he will be respected if he can motivate himself to succeed. Minh is encouraged to think about where he wants to go in the company and to discuss long-term strategies for achieving his goals. From this, Minh concludes that he is in a society with

High priority on future orientation

Which statement accurately describes persuasion in the post-trust era?

In the post-trust era, persuasion is becoming increasingly difficult

The ___________ Age is characterized by mass two-way communication and respect for expertise and position

Information

When making requests, _____________ goes a long way in maintaining goodwill.

Showing respect for the receipts time

The evolution of the internet from Web 1.o to Web 2.0 platforms is the primary driver of the

Social Age

In a business message, the function of a call to action is

to state explicitly what you want readers to do.

When choosing between bullets or numbered lists in responding to an inquiry, consider whether the order of the term is important

True

When Lilly does a self inventory, she lists her knowledge of excel, her proficiency in bookkeeping, and her training in customer service. These go under the category of

abilities

Amira is managing the development of a reference book. She is in New York. Her lead writer is in California, and her fact-checking team is in India. The team is working under a tight budget. All parties need to communicate about strategy and schedule. Which communication channel is most likely going to meet their needs?

an electronic discussion thread

Veronica, a sales manager at West Wind Apparel company, is reviewing the performance of her team. She observes that one of her subordinates, Melissa, has performed poorly in the last quarter. When giving Melissa a negative performance review, Veronica should ensure that she

asks for Melissa's perspective on her poor performance

One potential drawback of using social media in the workplace is that social media

cause distraction from work and too much socializing.

The degree to which bad-news messages receiver can alter the outcome is referred to as

controllability

In the context of developing persuasive messages, which o the following is most likely to demonstrate a voice competence?

developing strong ideas in the interest of your audience

Salina, the expeditor at RingPro Gasket Manufacturer, wires a memo asking her manager to buy her a new computerized system for tracking customer orders. She claims that if she does not get the system, chronically late deliveries will ensure. Her manager turns down her request. Salina made the mistake of

either/or logic

To show your sincerity in an appreciation message, you should

focus exclusively on the recipient

Which of the following is a feature if cultures with low performance orientation

Expressions of loyalty and sympathy are valued

According to communication specialist Dave Zielinski, communicators should avoid openness when delivering bad news.

False

Business professionals who fail to do audience analysis for routine messages lose credibility.

False

Cultural intelligence is a measure of your knowledge of business practices in other cultures

False

Ella always sends a thank-you note after every job interview. This will make her seem like an insincere flatterer.

False

Email is a form of synchronous communication, because the individuals involved can pay attention to and respond to communications at a time of their choosing

False

Marta is a German woman who was just hired by a multicultural company. It will be helpful for her to assume that her colleagues in Brazil will conceptualize time the same way she does

False

Mass sales messages in the form of emails have high success rates

False

Preparing for the job application process is completely different from preparing for other forms of business communication.

False

Strong sounds and verbs make the persuasive messages seem dull or mundane.

False

What is the advantage of front-loading a routine message?

It makes it easier to grab the readers attention.

Which of the following is an example of bad-news message that is characterized by high severity and low credibility

Laying off an employee

Which of the following must be kept in mind while building cross-cultural relationships?

People across cultures interpret behavior differently

Which of the following is an appropriate tone for persuasive messages

Positive

Which of the following is a component of a persuasive message?

Provide a rationale

Malik uses appraisal software to provide regular feedback to his employees. Which of the following is an example of something he should not do with the software?

Rank each employee's performance on a scale from 1-10

Which of the following is most likely to be communicated in writing?

Rejection of a colleagues idea

A less rich channel of communication is more likely to be appropriate for bad news messages that are relatively controllable, unlikely, and/or sever.

True

Appreciation messages should not appear self-serving in any way.

True

In content and form, a business message should show that you have the interests of your audience in mind

True

It is important for employees to become familiar with that companies' acceptable-use policies for social networking websites.

True

Meta messages are the overall messages people take away from a communication

True

The post-trust era has made persuasion more difficult.

True

Which of the following additional information adds value to a resume

licensure

Social media tools

make developing a personal brand very easy

Overall and underlying messages that others decode from your online communications are referred to as ____________ messages.

meta