CompTIA A+ 1002 (Core 2) - Sections 1.4 to 1.6

You want to enforce a password history policy for local users on a Windows 10 PC. What utility would you use? A) Computer management B) Group policy C) Local security policy D) Task manager CA) THIS is a Windows utility that can be used to set and administer security policies, including password policies, for a local computer. PC) THIS is created by a domain administrator and is used to create settings for a system or systems. - These settings include the desktop appearance, security settings, drive mappings, and more. WA1) THIS is a utility within Windows that is used to view event logs, manage and edit disk storage, folder shares, local users, and more. WA2) THIS is a Windows utility that is used to list currently running tasks. - It can also be used to display network traffic.

C) Local security Policy PC) Group Policy WAs) A, D.

Which of the following is NOT one of the available Windows power plans? A) Balanced B) Power Saver C) Standby D) Ultimate performance CA) (also known as Sleep) THIS is a power saving feature that allows a system to save data to RAM (Random Access Memory) and then enter a minimal power state. - When the system is resumed, it returns to full power and data is removed from RAM. - If a system loses power during sleep, the data in RAM is lost. WA1 to 3) THESE are preset power saving plans in Windows. - A power saving plan is used to accommodate power saving features while considering system performance.

C) Standby WAs) A, D, B.

What is a standard PC monitor's typical refresh rate? A) 60Hz B) 120Hz C) 240Hz D) 1080p CA) THIS is a typical and standard refresh rate for most standard and even high-end monitors. - A refresh rate defines how quickly a monitor can display changing frames. - This is especially important in gaming and video production. WA1 and 2) These ARE NOT typical and standard refresh rate for most standard and high-end monitors. - High performance monitors can go above our correct answer. WA3) THIS is not a monitor refresh rate but rather an HD (High Definition) resolution.

A) 60Hz WA1 and 2) 120Hz & 240 Hz WA3) 1080p

A user has installed an application that sends data to and from a client site on Transmission Control Protocol (TCP) port 3211. The application is not communicating properly. Which of the following should fix the problem? A) Add an exception to the user's workstation in Windows Firewall. B) Disable the user's anti-virus software from blocking the port. C) Grant the user Administrator access to allow the port connection. D) Set the Internet security in Internet Properties to Low. CA) THIS is used to protect a computer from malicious network communication. - Both inbound and outbound traffic is monitored. - A Transmission Control Protocol (TCP) exception can be made on port 3211 to allow communication here. WA1) THIS being on the user's computer is in place to stop viruses and should not be disabled. WA2) The current access the user has would not impact the applications ability to communicate. - DOING THIS would not help. WA3) THESE that are found in Internet Explorer's Internet options would not help or prevent an application from communicating. - THEY are in place to safeguard from malicious activity while browsing web sites.

A) Add an exception to the user's workstation in Windows Firewall. WAs) B, C, D.

A user reports a message stating the system is out of memory or there is not enough memory. What step can be taken to remedy the problem quickly? A) Adjust the virtual memory settings through advanced system properties. B) De-fragment the hard drive and run the SFC (System File Checker) command line tool. C) Reboot the system when it displays the error. D) Run a full virus scan. CA) This message indicates that the virtual memory settings are not optimized for the system. - The settings should be adjusted according to usage patterns, the amount of physical memory, the and disk size. - While adding more physical memory would be best, using virtual memory is a way for the computer to accomplish more than the limits of what its physical memory can perform. WA1) DOING THIS will enhance disk performance and running THIS other command will check the operating system for corrupt files and will attempt to repair them. - Both, however, it will not address the low memory issue. WA2) THIS will only temporarily solve the problem. However, once the user continues a workflow and stresses the system, the error message is likely to return. WA3) DOING THIS will check files for malicious content. - However, it will not address the memory problem.

A) Adjust the virtual memory settings through advanced system properties. WAs) B, C, D.

A user's system has been experiencing errors and blue screen crashes. You have decided to look at the event viewer to see if system logs show anything out of the ordinary. Which of the following is NOT an event viewer Windows log? A) Administrative B) Application C) Security D) System CA) THIS is not a log type, but in this case a general term. - Event logs, for example are used for THESE purposes. WA1) THIS event log will log any events that are considered as application issues. - The failure to start THIS is an example of THIS type of event that would be logged. WA2) THIS event log will log any events that are considered as ______ issues. - An invalid login attempt is an example of THIS type of event that would be logged. WA3) THIS event log will log any events that are considered as OS issues. - Failure to access a hardware device such as a drive would be logged in the system log.

A) Administrative WAs) Apps, Security, System.

You are installing Windows 10 on a new computer. During the installation a local user account is created. What type of account is this account? A) Administrator B) Group C) Guest D) System CA) THIS account has privileges to the entire operating system and applications. - This account is created during the operating system installation. WA1) THIS is a limited access default account created when a Windows operating system is installed. - This account can be used by those who do not have an account on the system. - By default, this account is disabled. WA2) THIS is a collection of users. - THIS simplifies management by allowing permissions to be assigned once rather than to each individual user. WA3) THIS account is a special use account created by the operating system. - It is usually used automatically for system services and other processes that require an account.

A) Administrator WAs) Guest, Group, System.

A user has been adjusting settings in Internet Explorer and now they are not able to browse webpages properly. Which tab in Windows Internet options is used to reset settings to the default? A) Advanced B) Content C) General D) Privacy CA) THIS tab in Windows Internet settings allows a user to set a variety of accessibility, browsing, and security settings. - It also allows a user to reset Internet Explorer's settings to the defaults with the click of one button. WA1) THIS tab in Windows Internet settings allows a user to set the default home page, clear the browser history, and appearance settings. WA2) THIS tab in Windows Internet settings allows a user to manage certificates, feeds, and adjust autocomplete settings. WA3) THIS tab in Windows Internet settings allows a user to turn on the pop-up blocker, manage location settings, and disable toolbars.

A) Advanced WAs) General, Content, Privacy.

Which of the following is NOT a category in the Windows 10 troubleshooting utility found in control panel? A) Appearance and personalization B) Hardware and sound C) Network and Internet D) Programs CA) THIS is a Windows feature that allows users to control the look and feel of the Windows experience. - Customizations include colors, wallpaper, themes, and fonts. WA1) THIS is an area within the troubleshooting utility that allows users to check programs for compatibility. - Windows can apply suggested settings for problematic programs during the check. WA2) THIS is an area within the troubleshooting utility that allows users to check printers and audio issues. WA3) THIS is an area within the troubleshooting utility that checks and tests network connections and settings for problems. - When a problem is found, a fix is suggested.

A) Appearance and personalization WAs) D, B, C.

Which Windows 7 task manager tab allows a user to close a problematic program? A) Applications B) Performance C) Processes D) Services CA) THIS tab displays a list of applications currently running on a system. - From this list, it is possible to close an application by choosing end task. WA1) THIS tab displays a list of processes with the corresponding CPU utilization, memory usage, and disk usage for each. WA2) THIS tab displays a list of services and the corresponding PID (process ID). - It can be started and stopped from this display. WA3) THIS tab displays an overview of the system's physical memory, kernel memory, CPU usage, and a system summary of threads, handles, and processes.

A) Applications WAs) Processes, Services, Performance.

A user travels often with a laptop that contains sensitive files. You decide to encrypt the entire drive for security. Which option do you use? A) BitLocker B) Credential manager C) Encrypting file system D) Windows firewall CA) THIS is a technology that is used to encrypt an entire hard disk in a Windows computer system. - It works in conjunction with a required TPM (Trusted Platform Module) chip that is located on the motherboard. PC) THIS is used to encrypt selected files and folders. Unlike our correct answer, THIS does not require any special hardware. WA1) THIS is a windows security component that is used to help protect a system from malicious network traffic. WA2) THIS saves a cached copy of passwords for websites and for Windows/network accounts. - Website credentials are viewable in plain text, but Windows/network credentials are not.

A) BitLocker PC) EFS WAs) D, B.

You are troubleshooting a Windows 10 PC. You would like to boot into safe mode to diagnose a problem. How can you enable safe mode? A) Boot tab in msconfig B) F8 key at boot C) F12 key at boot D) Startup tab in msconfig CA) THIS utility contains the option to boot into safe mode, to choose a non-GUI (Graphical User Interface) boot, and more. WA1) THIS was used in previous versions of Windows to access safe mode. WA2) THIS contains the option to view the task manager to selectively disable unused startup items that may slow the system down. WA3) THIS is used on many systems to access a BIOS menu that allows for entering the BIOS to make changes or to select a boot device from a quick boot menu.

A) Boot tab in msconfig WAs) B, D, C.

While troubleshooting a Windows system, you use diskpart, sfc, and chkdsk. In what context are these tools used? A) Command line B) Mmc (Microsoft management console) C) Msinfo32 D) Services CA) THIS utility is used to launch a command line session. - While Windows offers many GUI (Graphical User Interface) tools, there are also many equivalents HERE. WA1) THIS utility is a system tool used to view system services. - THESE are applications that can run at startup or as needed and use a set of system credentials to execute. WA2) THIS command is a utility that is used for administrative console tools. - By using THIS, custom consoles can be created by adding tools and then saved for later use. WA3) THIS utility is a system utility the displays system hardware and other valuable information for record-keeping or troubleshooting.

A) Command Line (CMD) WAs) Services, MMC, Msinfo32.

You need to register a new server COM application to a Windows 10 PC. Which utility do you use? A) Component services B) Data source administrator C) Group policy D) Regedit CA) THIS is a utility to manage COM (Component Object Model) objects. - COM is a means for developers to allow software to link through Windows services such as OLE (Object Linking and Embedding). WA1) The ODBC (Open Database Connectivity) ____ _____ ____________ allows for the management of data connections drivers on the system. - A ____ _____ allows a client application to share data from a server application. WA2) THIS allows for direct editing of the Windows registry. - The registry, which is a database, is composed of settings from numerous Windows utilities including those found in control panel and other administrative tools. WA3) THIS is created by a domain administrator and is used to create settings for a system or systems. - These settings include the desktop appearance, security settings, drive mappings, and more.

A) Component services WAs) B, D, C.

Which Windows utility allows for the viewing and management of users, groups, folder shares, and hard disks? A) Computer management B) Event viewer C) Group policy settings D) System properties CA) THIS is a utility within Windows that is used to view event logs, manage and edit disk storage, folder shares, local users, and more. It is not used to view network properties or settings. WA1) THIS is used for viewing basic system information including operating systems specifics, memory, and the type of CPU. - Domain and workgroup settings can also be modified HERE. WA2) THIS is a Windows utility that displays various logs that report system issues. - Logs include system, application, and security. - Information from these logs can help to identify reasons for a system crash among other things. - In this case, ping is a best first step. WA3) THIS is used to create settings for a system or systems. - Desktop appearance, security settings, drive mappings, and more can be set HERE.

A) Computer management WAs) D, B, C.

What utility can be used to clear saved passwords in a Windows system? A) Credential manager B) Ease of access center C) User accounts D) User account control CA) THIS saves a cached copy of passwords for websites and for Windows/network accounts. Website credentials are viewable in plain text, but Windows/network credentials are not. WA1) THIS is a utility where users can be created, managed, and deleted. - Resetting a password or changing a user role are popular user account features. WA2) THIS is a feature that protects users from making accidental system changes. - A warning prompt will alert a user if a program is trying to make a change to the system. WA3) THIS is used to assist in making the computer easier to use. - Ease of access includes text narration, screen magnifying, and high-contrast.

A) Credential manager WAs) C, D, B.

You have added a new USB device to a Windows 10 PC and it is not showing as available. What utility can be used to scan for hardware changes in order to re-add the device? A) Device manager B) Group policy C) System properties D) Task manager CA) THIS is a Windows utility that displays an overall list of devices. - Devices can be enabled, disabled, and removed using THIS. - Devices can also be added, for example, by using the scan for hardware changes option. WA1) THIS is used to create settings for a system or systems. Desktop appearance, security settings, drive mappings, and more. WA2) THIS is a Windows utility that is used to list currently running tasks. - It can also be used to display network traffic. WA3) THIS is used for viewing basic system information including operating systems specifics, memory, and the type of CPU. - Domain and workgroup settings can also be modified HERE.

A) Device manager WAs) B, D, C.

How can a scanner be manually added to a Windows computer? A) Devices and printers B) Command line C) Control panel D) System properties CA) THIS is a Windows control panel utility that is used to view, manage, and install new devices including printers and scanners. - By using the add a device link, a scanner can be added by providing drivers. WA1) THIS is a Windows control panel utility that is used to view basic Windows properties including the operating system version, the amount of memory, and the processor speed. WA2) THIS is a Windows utility that provides access to categories of utilities and tools to manage a Windows system. WA3) THESE are used for various system tasks. It is not useful in adding a scanner to a computer.

A) Devices and printers WAs) D, C, B.

A new Windows PC is having difficulty playing audio files. The user reports there is no sound. What utility can be used to diagnose sound related hardware problems? A) DxDiag (DirectX Diagnostic Tool) B) Mmc (Microsoft management console) C) Msinfo32 D) Regedit CA) THIS utility is used to view graphics and audio related hardware and settings. - It was introduced with Windows 98 Second Edition and systems with DirectX version 6.0 or later. WA1) THIS utility is a system utility that displays system hardware and other valuable information for record-keeping or troubleshooting. WA2) THIS utility is a system tool that is used to view and modify the Windows registry. - The registry is a set of databases that contain hardware, software, and user settings. WA3) THIS command is a utility that is used for administrative console tools. - By using it, custom consoles can be created by adding tools and then saved for later use.

A) DxDiag WAs) msinfo32, regedit, MMC

A user is having trouble connecting to a website to download updates for a piece of unique software. How can you be sure that access to the website is allowed? A) In Windows control panel use Internet options, to add the site to the trusted sites list. B) In Windows control panel disable user account control in user settings to enable the update. C) In Windows firewall select advanced settings and create a new rule using the site name. D) In the c:\windows\system32\drivers\etc directory use notepad to modify the hosts file with the site name. CA) THIS should be added to the trusted sites list. This will allow connections to the site to succeed in the event the connection is being blocked. WA1) THIS would not be helpful in this case. Adding a website is not possible. Rules are created using applications or ports. WA2) THESE are used to warn a user of an application's possibility of making system changes. These settings are not for websites. WA3) THIS is used for name resolution between host names and IP (Internet Protocol) address. Modifying the file would not be helpful.

A) In Windows control panel use Internet options, to add the site to the trusted sites list. WAs) C, B, D.

You would like to create a new drive on a Windows 10 computer. The option to select a drive letter is not available. Which of the following would NOT be a reason why you can't assign a drive letter? A) It is an NTFS volume. B) It is a recovery partition. C) It is unallocated space. D) It is an uninitialized disk. CA) THIS can be assigned a drive letter if it is HEALTHY. WA1) THIS cannot be assigned a drive letter. - THIS is raw disk space that has not yet been assigned to a volume or formatted - Once assigned and formatted, assigning a drive letter is possible. WA2) THIS is usually a disk that is new and has just been installed. - DOING THIS to a disk prepares it for use by Windows. - Once done, the disk can be used in a volume, formatted, and assigned a drive letter. WA3) THIS is something created by the system manufacturer. - It usually contains a full installation of the operating system for recovery purposes. - This is NOT assigned a drive letter.

A) It is an NTFS Volume. WAs) C, D, B.

You want to check a Windows 10 system to quickly see which services are disabled. Which utility do you use? A) Msconfig B) Performance monitor C) System properties D) Task manager CA) The services tab in THIS utility contains the option to view a list of Windows services and the option to selectively enable or disable them quickly. WA1) THIS is a Windows utility that is used to list currently running tasks. - It can also be used to display network traffic. WA2) THIS is used for viewing basic system information including operating systems specifics, memory, and the type of CPU. - Domain and workgroup settings can also be modified with system properties. WA3) THIS is a Windows utility that is used to view system performance data in real time or from a log file.

A) Msconfig WAs) D, C, B.

While troubleshooting a system for a user you decide to make notes and instructions for troubleshooting. You decide to use a plain text editor for this purpose. Which of the following is a plain text editor? A) Notepad B) Regedit C) Word D) WordPad CA) THIS is a Windows text editing application. - It is a plain text editor meaning that it does not include text styling features such as fonts, bold, or underlining. WA1) THIS is a Windows basic word processing application. - Unlike (CA), it does include text styling features such as fonts, bold, or underlining. WA2) THIS utility is a system tool that is used to view and modify the Windows registry. - The registry is a set of databases that contain hardware, software, and user settings. WA3) THIS is a feature rich word processing application. - It is also not included as part of a Windows operating system license and is sold separately.

A) Notepad WAs) D, B, C.

Typing cmd in the Windows instant search box and then pressing the CTRL+SHIFT+ENTER keys together performs what action? A) Opens an elevated command prompt B) Opens the registry editor C) Opens the windows notepad D) Opens user account control settings CA) The command prompt window allows a user to issue command line commands. - Some commands can alter a system and require administrative privileges. - Using this key combination opens a command prompt window as an administrator. WASs) Are not opened with this key combination. WA1) THESE settings warn a user if an application is going to make changes to the system. - THIS is not helpful in this case. WA2) THIS is used to modify the Windows registry. - It is a database of settings for Windows. WA3) THIS application is a basic plain text editor.

A) Opens an elevated command prompt WAs) D, B, C.

You are navigating through directories on a Windows computer using the command line. You would like to move to a different directory. Which command do you use? A) cd B) dir C) md D) ren CA) THIS command is to change directories. - The syntax for THIS command varies based on the desired results. - At its most basic, this command can be used as such: __ c:\windows to change to the Windows directory on drive c. WA1) THIS command is used to obtain a directory listing from the current directory. - Syntax varies depending on the desired result. - The command ___ *.docx will display any files in the current directory that have a docx extension. WA2) THIS command is used to rename a file. - The syntax for renaming a file is as follows: ___ oldfilename newfilename. WA3) THIS command is used to create a directory. The syntax to create a directory in the current directory would be __ directoryname.

A) cd WAs) dir, ren, md (in that order.)

You are navigating through directories on a Windows computer using the command line. You are currently in the c:\user\files\finance directory and want to navigate up one level to c:\user\files. Which command do you use? A) cd.. B) cd\ C) cd files D) cd user\files CA) THIS command will navigate up one level in a directory structure. - Issuing THIS command in the c:\user\files\finance directory would change the location to c:\user\files which is one level up. WA1) THIS command will navigate to the root level of the drive. - Issuing THIS command in the c:\user\files\finance directory would change the location to c:\ which is the root of the drive. WA2 to 3) THESE commands have the incorrect syntax. - The correct syntax would be cd c:\users\files. - It is quicker to navigate up one level by using the correct answer here.

A) cd.. WA1) B WA2 to 3) D, C

The Windows xcopy command can be used to copy files and directories from one location to another. Sub-directories that are empty can be included or excluded. What is the correct syntax for an xcopy command to include empty subdirectories? A) xcopy c:\folder1 d:\folder2 /e B) xcopy c:\folder1 d:\folder2 /h /p C) xcopy c:\folder1 d:\folder2 /t D) xcopy c:\folder1 d:\folder2 /s CA) The correct syntax for copying all files, directories, and subdirectories, even if the subdirectories are empty is xcopy c:\folder1 d:\folder2 __. - THIS switch is used to specify the inclusion of empty subdirectories. WA1) THIS command will copy the files within folder1 to folder2. - FIRST switch will copy any hidden files. - SECOND switch will prompt when creating each destination file. WA2) THIS command will copy all files and only subdirectories with content from folder1 to folder2. - THIS switch copies subdirectories except those that are empty. WA3) THIS command will create a directory structure in the destination folder but will not copy any files. - THIS switch is used for a directory structure only.

A) xcopy c:\folder1 d:\folder2 /e WAs (in this order.)) 1) xcopy c:\folder1 d:\folder2 /h /p 2) xcopy c:\folder1 d:\folder2 /s 3) xcopy c:\folder1 d:\folder2 /t

A new infrastructure has been put in place at work for web access. A proxy server is now being used for web traffic. Which tab would be used for configuring a proxy server in Windows Internet options? A) Advanced B) Connections C) General D) Privacy CA) THIS tab in Windows Internet settings allows a user to manage connection methods. - This includes, LAN, VPN, and dial up connections. - Proxy server settings are also managed on the connections tab. WA1) THIS tab in Windows Internet settings allows a user to turn on the pop-up blocker, manage location settings, and disable toolbars. WA2) THIS tab in Windows Internet settings allows a user to set the default home page, clear the browser history, and appearance settings. WA3) THIS tab in Windows Internet settings allows a user to set a variety of accessibility, browsing, and security settings. - It also allows a user to reset Internet Explorer's settings to the defaults with the click of one button.

B) Connections WAs) Privacy, General, Advanced.

When working with files and folders, which of the following will result with NTFS permissions being inherited from the destination folder? A) Copying files and folders to a FAT32 partition B) Copying files and folders on the same NTFS volume C) Moving files and folders to a FAT32 partition D) Moving files and folders on the same NTFS volume CA) When DOING THIS, the write permission is required for the destination folder and the read permission is required for the source folder. - NTFS permissions are inherited from the destination folder. PC) When DOING THIS, the write permission is required for the destination folder and the modify permission is required for the source folder. - NTFS permissions are retained when files or folders are moved on the same NTFS volume. WAs) All permissions and NTFS attributes are lost as they are not supported by FAT32 in these cases. WA2) When DOING THIS, the modify permission is required for the source folder. WA3) When DOING THIS, the read permission is required for the source folder.

B) Copying files and folders on the same NTFS volume PC) Moving files and folders on the same NTFS volume WAs) C, A.

You are working with a Windows image file and need to update drivers included in the image. Which utility do you use? A) Diskpart B) DISM (Deployment Image Servicing and Management) C) Format D) SFC CA) THIS is a utility for servicing Windows image files. - These files can be .wim. ffu, .vhd, .vhdx file types. - Servicing an image includes adding and removing features and adding or removing drivers. WA1) THIS is a Windows command line utility that is used for working with disk partitions. - With THIS, partitions can be viewed, created and deleted. WA2) THIS is a Windows command line utility that is used to check the consistency of operating system files. - THIS is useful when Windows is experiencing crashes and the integrity of the operating system needs to be checked. WA3) THIS is a Windows command line equivalent of its graphical counterpart. - Syntax varies depending on the desired result and command line switches are used to perform different actions.

B) DISM WAs) A, D, C.

A user needs to be able to connect an Excel spreadsheet with a SQL server. Which utility could be used to manage the connection? A) Component services B) Data source administrator C) Group policy D) Regedit CA) A.K.A. ODBC (Open Database Connectivity.). - THIS allows for the management of data connections drivers on the system. - THIS allows a client application to share data from a server application. WA1) It's a utility to manage COM (Component Object Model) objects. - COM is a means for developers to allow software to link through Windows services such as OLE (Object Linking and Embedding). WA2) THIS allows for direct editing of the Windows registry. - The registry, which is a database, is composed of settings from numerous Windows utilities including those found in control panel and other administrative tools. WA3) THIS is used to create settings for a system or systems. - Desktop appearance, security settings, drive mappings, and more. - THIS is set by a domain administrator.

B) Data source administrator WAs) A, D, C.

Which of the following is used to optimize disk access time? A) Command (CMD) B) Defragment C) DxDiag (DirectX Diagnostic Tool) D) System restore CA) THIS is a system utility that can be used to optimize disk access times. - It does so by analyzing a disk and rearranging data so that related data is as contiguous as possible. - This process reduces drive seek time. WA1) THIS utility is used for starting a command line session. WA2) THIS utility is used to view graphics and audio related hardware and settings. - THIS tool was introduced with Windows 98 Second Edition and systems with DirectX version 6.0 or later. WA3) THIS provides an option to roll back any changes to a specific point in time. - Points for THIS can be created manually or automatically.

B) Defragment WAs) CMD, DxDiag, System Restore.

You have recently attached a USB (Universal Serial Bus) scanner to a Windows 10 PC. The scanner doesn't seem to be usable. Where can you check for system hardware issues? A) Administrative tools B) Device manager C) Ease of access center D) System Properties CA) THIS is a Windows utility that is used to view all internal components and externally attached hardware. - Properties for each device can be viewed and managed, including drivers. Device manager is also useful in troubleshooting hardware issues. WA1) THIS is used to assist in making the computer easier to use. - THIS includes text narration, screen magnifying, and high-contrast. WA2) THIS is an area where a summary of system specifications is displayed. - THIS also allows for joining a workgroup or domain. WA3) THIS is a grouping of tools that are used to manage a system. - While our correct answer itself is not in this exact group, computer management which contains our correct answer is.

B) Device Manager WAs) C, D, A.

Which Windows utility is at the core of browsing files and folders? A) Command B) Explorer C) MMC (Microsoft management console) D) Msinfo32 CA) THIS is a Windows utility that is used for browsing resources. - By viewing local resources within Windows file explorer, files and folders can be viewed and manipulated. - Entering an Internet URL within Windows file explorer will launch the system's default web browser. WA1) THIS utility is used for starting a command line session. WA2) THIS utility is a system utility the displays system hardware and other valuable information for record-keeping or troubleshooting. WA3) THIS command is a utility that is used for administrative console tools. - By using THIS, custom consoles can be created by adding tools and then saved for later use.

B) Explorer WAs) CMD, Msinfo32, MMC.

You would like to set Internet Explorer to delete browsing history on exit. Which tab would be used for this setting in Windows Internet options? A) Content B) General C) Privacy D) Security CA) THIS tab in Windows Internet settings allows a user to set the default home page, clear the browser history, and appearance settings. WA1) THIS tab in Windows Internet settings allows a user to set security levels for zones. - Zones are logical locations including the Internet, an internal intranet, a list of trusted sites, and a list of restricted sites. - Using zones allows Internet Explorer to use security at varying levels based on the destination site. WA2) THIS tab in Windows Internet settings allows a user to turn on the pop-up blocker, manage location settings, and disable toolbars. WA3) THIS tab in Windows Internet settings allows a user to manage certificates, feeds, and adjust autocomplete settings.

B) General WAs) Security, Privacy, Content.

You are troubleshooting a Windows 10 PC. You would like to boot into a diagnostic mode which only loads basic drivers and services. How can you accomplish this? A) Boot tab in msconfig B) General tab in msconfig C) Startup tab in msconfig D) Tools tab in msconfig CA) THIS tab in the msconfig utility contains diagnostic startup options. - A diagnostic startup mode is available as well as selective startup mode that allows for the optional selection of loading system services and other startup items. WA1) THIS tab in the msconfig utility contains the option to boot into safe mode, to choose a no GUI (Graphical User Interface) boot, and more. WA2) THIS tab in the msconfig utility contains the option to view the task manager to selectively disable unused startup items that may slow the system down. WA3) THIS tab in the msconfig utility contains system administrative components that can be used to modify certain areas of the system's behavior.

B) General tab in msconfig WAs) A, C, D.

You have made changes to a Windows group policy. You apply the changes to the system and now you need to see Resultant Set of Policy (RsoP) information. Which command line would you use? A) Msconfig B) Gpresult C) Gpupdate D) Gpupdate / force CA) THIS is a Windows command line utility that is used to display the results of applied group policies. - The result shows the Resultant Set of Policy (RsoP) information for a user and computer. WA1) THIS is a Windows command line utility that is used to immediately apply group policy settings to a computer. - Running THIS will only update a policy that is new or has changed. - Any other policies will not be updated. WA2) Running THIS will update all policies, even those that are not new or have not changed. WA3) THIS s a utility within Windows that allows for the modification of Windows settings such as the enabling or disabling startup programs.

B) Gpresult WAs) C, D, A (in that order.)

Which power feature would save the current session to disk before powering off the system? A) Hibernate B) Lock C) Shut down D) Sleep CA) THIS is a power saving feature that allows a system to write all data to disk and then power off. - By writing the data to disk, the system can be powered back on and used as it was by automatically reloading that data. WA1) THIS is a power saving feature that allows a system to save data to RAM (Random Access Memory) and then enter a minimal power state. - When the system is resumed, it returns to full power and data is removed from RAM. - If a system loses power during sleep, the data in RAM is lost. WA2) THIS is a security feature and not a power saving feature. - Doing THIS to a computer can happen automatically with a timeout setting, or initiated by a user. - Doing THIS to a system requires authentication, such as a password, to unlock it. WA3) THIS would power off the PC. - During this process, applications are closed, and any open data such as a document is lost.

B) Hibernate WAs) Sleep, Lock, Shut down.

You are adding a dynamic disk from an older Windows 7 computer to a newer Windows 10 computer. It is a secondary drive for storing files. You notice the disk is not appearing in Windows file explorer. What step must you take in disk management to use the drive without losing data? A) Format disk B) Import foreign disk C) Initialize disk D) Rescan disks CA) THIS is required. - It can be a dynamic disk that was removed from another system. - Selecting the disk and choosing import will make the disk available for use. WA1) THIS is a disk management feature that will reexamine all disks in the system for display in disk management. - THIS is helpful if an additional disk has been added. - A dynamic disk from another scan will need to be imported regardless of a scan. WA2) DOING THIS will erase the disk's content and establish a file system. - A disk from another system simply needs to be imported. WA3) DOING THIS prepares a new unused disk for use by Windows. - Once initialized, the disk can be used in a volume, formatted, and assigned a drive letter.

B) Import foreign disk WAs) D, A, C.

You have installed a new hard disk into a Windows system. You want to perform a high-level format of the disk. How do you perform this process? A) In Windows file explorer, right-click the disk and then choose to format it. B) In Windows disk management, initialize the disk. C) In Windows file explorer, right-click the computer object and then select properties. D) In Windows disk management, import the foreign disk and then choose to format it. CA) When installing a new hard disk into a Windows system, it needs THIS. - By right-clicking the disk in HERE, the drive can have this take place. WA1) When installing a dynamic type hard disk into a Windows system that was removed from another Windows system it needs to be imported. WA2) A disk can be formatted in Windows explorer by DOING THIS - This would be a low-level format. - Additionally, the disk is not ready for use and would not yet appear in explorer. WA3) By DOING THIS, the system properties window can be displayed. - System properties contains a summary of system information and would not be used to format a hard disk.

B) In Windows disk management, initialize the disk. WAs) D, A, C.

When a new hard disk is installed into a Windows system, what action needs to happen to the disk first? A) Import B) Initialization C) Partition D) Mount point CA) A new hard disk needs to be THIS when first used in a system. - DOING SO to a disk erases it, and prepares it for use by Windows. WA1) THIS is a Windows feature in disk management that allows a volume to be mounted at a point in the system folder structure rather than as a disk with a drive letter. - For example, THIS for a disk volume could be the my documents folder. WA2) THIS is a logical section of a physical disk drive. - THESE are created to be bootable operating system volumes, volumes for data storage, and more. WA3) A foreign disk would need to have THIS implemented in a Windows system. - A foreign disk can be a dynamic disk that was removed from another system. - Selecting the disk and choosing THIS OPTION will make the disk available for use.

B) Initialization WAs) Mount Point, Partition, Import.

Your computer is not resolving network computer names correctly. You need to clear the cache to remedy the problem and decide to use the command line to do so. Which command do you use? A) Ipconfig /all B) Ipconfig /flushdns C) Ipconfig /release D) Ipconfig /renew CA) Ipconfig is a Windows command line utility that displays network adapter settings. By using switches, the functionality of ipconfig can be extended. - THIS switch clears DNS (Domain Naming System) cache and helps with name resolution issues. WA1) THIS switch will request a new IP (Internet Protocol) address from the DHCP (Dynamic Host Protocol) server. WA2) THIS switch will release the currently assigned IP (Internet Protocol) address. WA3) THIS switch displays extended IP address information whereas only basic information is displayed without.

B) Ipconfig /flushdns WAs) D, C, A.

Which of the following provides a quick access list to system management utilities including registry editor, user account control settings, and programs and features? A) Control panel B) Msconfig tools tab C) Performance monitor D) Task manager CA) THESE tabs offers a list of commonly used system management utilities. - While these utilities are found elsewhere in Windows, this tab provides easy and convenient access. WA1) THIS is an area of Windows that allows for system management. - It does not however offer direct access to registry editor, and user account control settings. WA2) THIS is a Windows utility that is used to view system performance data in real time or from a log file. WA3) THIS is a Windows utility that is used to list and interact with currently running applications and processes. - It can also be used to display network traffic.

B) Msconfig tools tab WAs) A, C, D.

A user's new Windows PC has just arrived. You would like to view an overview of system statistics. Which command will display non-editable system information such as hardware resources, components, and the software environment? A) DxDiag (DirectX Diagnostic Tool) B) Msinfo32 C) Mstsc (Microsoft terminal services client) D) Regedit CA) THIS is a system utility that displays system hardware and other valuable information for recordkeeping or troubleshooting. WA1) THIS utility is a system tool that is used to view and modify the Windows registry. - The registry is a set of databases that contain hardware, software, and user settings. WA2) THIS command is an executable that is used for remote desktop connections. WA3) THIS utility is used to view graphics and audio related hardware and settings. - THIS tool was introduced with Windows 98 Second Edition and systems with DirectX version 6.0 or later.

B) Msinfo32 WAs) D, C, A.

A user is having difficulty using a currently mapped drive. The drive is mapped on the user's system, but an error message is received when trying to access the drive. You would like to disconnect the drive mapping using a command line. Which command do you use? A) Gpupdate B) Net use C) Shutdown D) Taskkill CA) THIS is a Windows command line utility that can be used to assign network resources to a user. - For example, net use W: \\servername\sharename would map drive W to a share on the server. - This command can also be used to disconnect resources. - For example, ___ ___ W: /delete would remove the drive W mapping. WA1) THIS is a Windows command line utility that is used to immediately apply group policy settings to a computer. WA2) THIS is a Windows command line utility that is used to end a running task. - To use THIS, a process ID of the process to end is required. - To view a list of process IDs, the "tasklist" command utility can be used. WA3) THIS is a Windows command line utility that can be used to shut down or reboot a computer. - To reboot a computer the /r switch would be used (for example) to initiate a reboot.

B) Net use WAs) Gpupdate, Taskkill, Shutdown (in that order.)

You need to use a command line to view routing tables and protocol statistics on a problematic PC. Which command line do you use? A) Dism (Deployment Image Servicing and Management) B) Netstat C) Net Use D) SFC CA) THIS is a Windows command line utility that is used to display networking information such as incoming and outgoing connections, routing tables, and protocol statistics. WA1) THIS is a Windows command line utility that is used to check the consistency of operating system files. - THIS is useful when Windows is experiencing crashes and the integrity of the operating system needs to be checked. WA2) THIS is a Windows command line utility that is used to repair the underlying system image. WA3) THIS is a Windows command line utility that can be used to assign network resources to a user. For example, ___ ___ W: \\servername\sharename would map drive W to a share on the server.

B) Netstat WAs) SFC, Dism, Net Use (in that order.)

On a Windows system, which of the following drive status messages indicates a newly installed unpartitioned disk? A) Foreign B) Not initialized C) Online D) Unreadable CA) When a new disk is installed in a Windows system, the disk management console will show THIS exact status. - By selecting the disk, it can be such. - Once done, it may be partitioned and formatted. WA1) When a disk is in a healthy state in a Windows system, the disk management console will show THIS status. WA2) When a disk is in a problem state in a Windows system, the disk management console will show this status. - An action such as running the chkdsk utility is recommended to test the disk. WA3) When a disk is in an unusable state in a Windows system, the disk management console may show THIS status. - This means it is a dynamic disk that was removed from another system. - Selecting the disk and choosing import will make the disk available for use.

B) Not initialized WAs) C, D, A.

Which Windows 7 task manager tab allows a user to view an overview of system utilization? A) Applications B) Performance C) Processes D) Services CA) The task manager performance tab displays an overview of the system's physical memory, kernel memory, CPU usage, and a system summary of threads, handles, and THIS. WA1) The task manager services tab displays a list of services and the corresponding PID (Process ID). - THESE can be started and stopped from this display. WA2) The task manager applications tab displays a list of THESE currently running on a system. From this list it is possible to close an application by choosing end task. WA3) The task manager processes tab displays a list of THESE with the corresponding CPU utilization, memory usage, and disk usage for each.

B) Performance WAs) D, A, C.

A user is reporting a PC is running slow. You would like to log utilization statistics over time and run a report of the results. Which utility do you use? A) Device manager B) Performance monitor C) System properties D) Task manager CA) THIS is a Windows utility that is used to view system performance data in real time or from a log file. - Data collector sets are used as a basis for information gathering. WA1) THIS is a Windows utility that is used to list currently running tasks. - It can also be used to display network traffic. - Basic system performance data can be viewed but not logged using THIS. WA2) THIS is used for viewing basic system information including operating systems specifics, memory, and the type of CPU. - Domain and workgroup settings can also be modified with THIS. WA3) THIS is a Windows utility that displays an overall list of devices. - Devices can be enabled, disabled, and removed using THIS. - Devices can also be added, for example, by using the scan for hardware changes option.

B) Performance Monitor WAs) D, C, A.

Which Windows 7 task manager tab allows a user to view CPU (Central Processing Unit) utilization and memory usage for each running task? A) Applications B) Performance C) Processes D) Services CA) THIS tab displays a list of processes with the corresponding CPU utilization, memory usage, and disk usage for each. WA1) THIS tab displays a list of applications currently running on a system. - From this list it is possible to close an application by choosing end task. WA2) THIS tab displays a list of services and the corresponding PID (process ID). - THESE can be started and stopped from this display. WA3) THIS tab displays an overview of the system's physical memory, kernel memory, CPU usage, and a system summary of threads, handles, and processes.

B) Processes WAs) Apps, Services, Performance.

A user needs to access applications on a Windows computer while out on leave. Which solution do you configure? A) Remote Assistance B) Remote Desktop C) Remote Settings D) Telnet CA) THIS allows a user to remotely connect to and control a computer. - The remote session works as if the user were sitting directly in front of the remote computer. - This is useful when a user needs access to applications on a computer. PC) THIS allows a user to request remote help. By enabling this, an invitation can be used to allow access to the system for troubleshooting. WA1) THESE allow a user to configure remote desktop and remote assistance, including what user accounts may access the system. - THESE can be accessed from system properties. WA2) THIS is a remote connection application that allows a user to connect to a remote system. - THIS session is a text-based and provides access to certain data. - It does not give access to applications on a Windows computer.

B) Remote Desktop PC) Remote Assistance WAs) C, D.

The system protection tab in system properties allows a user to configure which of the below? A) PC reset B) Restore points C) Windows backup D) Windows firewall CA) THESE are system snapshots that are used to roll back a change to a certain point in time. - The snapshots contain system settings and are usually created automatically before a software install. - They can also be created manually, and settings can be found on the system protection tab in system properties. WA1) THIS allows a user to create a system image of a Windows computer. - The backup and restore utility can be found in control panel. WA2) THIS is a startup recovery option that a user can use to reinstall Windows on a computer. - HERE, system files are recopied, and settings are returned to factory default. WA3) THIS is is used to protect a system from malicious inbound and outbound traffic. W - THIS can be found through control panel.

B) Restore points WAs) C, A, D.

You have a variety of internal and external storage disks connected to a Windows 10 Enterprise edition computer. You would like to create a dynamic storage disk array using these drives. Which of the following drive types is supported? A) eSATA (external SATA) B) SATA (Serial Advanced Technology Attachment) C) Thunderbolt D) USB (Universal Serial Bus) CA) Dynamic storage allows for the creation of volumes that can span multiple disks. - THIS is a support device for this configuration. - HERE, a typical device is a hard disk. WA1 to 3) THESE, such as an external hard drive, are ALL not supported for this configuration.

B) SATA WAs) A, C, D.

You are using remote desktop to troubleshoot a Windows 10 system. You would like to restart the computer with a command line. Which command would you use? A) Net use B) Shutdown C) SFC D) Taskkill CA) THIS is a Windows command line utility that can be used to shut down or reboot a computer. - To reboot a computer the /r switch would be used to initiate a reboot. WA1) THIS is a Windows command line utility that is used to end a running task. - To use it, a process ID of the process to end is required. - To view a list of process IDs, the "tasklist" command utility can be used. WA2) THIS is a Windows command line utility that can be used to assign network resources to a user. For example, ___ ___ W: \\servername\sharename would map drive W to a share on the server. WA3) THIS is a Windows command line utility that is used to check the consistency of operating system files. - THIS is useful when Windows is experiencing crashes and the integrity of the operating system needs to be checked.

B) Shutdown WAs) Taskkill, Net Use, SFC (in that order.)

You realize after installing Windows on a computer that only a single partition was created on the disk. You would rather have two. Which of the following is the easiest way to create the second partition? A) Extend the partition in Disk Manager. B) Split the partition in Disk Manager. C) Start over and create two partitions during installation. D) Use a third-party disk utility to change the partition table. CA) Creating a second partition can be done easily with the Windows disk management utility found in computer management. - DOING THIS involves shrinking the current partition and then using the remaining unused space as a new partition. WA1) DOING THIS in the Windows disk management utility would make the current partition larger. - This would require available space to expand into. - In this case, THIS is not required. WA2) Reinstalling Windows is an option; however, it is easiest to use our correct answer. WA3) THIS kind of software package may also have a cost involved. Use our correct answer, instead for best results.

B) Split the partition in Disk Manager. PC) Extend the partition in Disk Manager. WAs) C, D.

You are using the command prompt window to run a command. You receive a message stating that the requested operation requires elevation. What step should you take? A) The account logged into the computer needs to be the administrator account. B) The command prompt window needs to be opened as the administrator. C) The permissions on the folder where the command was run need to be modified. D) The user account control settings need to be modified. CA) The command prompt window allows a user to issue command line commands. - Some commands can alter a system and require administrative privileges. - DOING THIS would be required. WA1) THESE warn a user if an application is going to make changes to the system (DUH!). - User account control is not helpful in this case. WA2) THESE will dictate what can be performed. There is no need to modify any permissions as the command requires elevated privileges (DUH!). WA3) THIS will still need to run the command prompt window as an administrator (DUH!).

B) The command prompt window needs to be opened as the administrator. WAs) D, C, A.

You are working with a hard disk on a Windows 10 workstation. A disk is running low on space and you have decided to extend it. Which of the below is NOT criteria for extending a volume on a disk? A) The volume can be a basic volume. B) The volume can be formatted with FAT(32) (File Allocation Table). C) The volume can be formatted with NTFS. D) The volume can be unformatted. CA) When extending a volume, free space on a disk is added to an existing volume. - This process is completed by using the disk management tool. - THESE volumes are not supported with extending a volume. WA1) THIS is supported with extending a volume as it would be formatted with (2). WA2) THESE formatted volumes are supported; however, anything involving our correct answer is not supported with extending a volume. WA3) THIS can be extended with free space on the same physical disk.

B) The volume can be formatted with FAT(32) (File Allocation Table). WA1) Unformatted WA2) NTFS (New Technology File System) WA3) Basic Volume

You are working on user's boot drive in a Windows 10 PC. You decide to use a command line to view volume information. Which command should you use? A) dir B) diskpart C) dism (Deployment Image Servicing and Management) D) ren CA) THIS is a Windows utility that is used for working with disk partitions. With THIS, partitions can be viewed, created and deleted. WA1) THIS command is used to obtain a directory listing from the current directory. - Syntax varies depending on the desired result. - The command ___ *.docx will display any files in the current directory that have a docx extension. WA2) THIS command is used to rename a file. - The syntax for renaming a file is as follows: ___ oldfilename newfilename. WA3) THIS command is used for servicing Windows image files. - These files can be .wim. ffu, .vhd, .vhdx file types. Servicing an image includes adding and removing features and adding or removing drivers.

B) diskpart WAs) dir, ren, dism (in that order.)

You decide on using the robo-copy command to copy files on a Windows PC from one hard disk to another. Which switch is used to copy sub-directories including those that are empty? A) /copyall B) /dcopy C) /e D) /s CA) Robo-copy is a command line utility that replaces Xcopy and is used for file and folder copy purposes. - THIS switch is used to copy sub-directories, even if they are empty. WA1) THIS is used to copy sub-directories but does not include those that are empty. WA2) THIS witch is used to determine what is copied for directories. - The options are data, attributes, and timestamps. WA3) THIS switch is used to specify copying all file properties such as owner information, time stamps, and attributes.

C) /e WAs) /s, /dcopy, /copyall (in this order.)

Which Windows 10 utility allows a user to change settings for the quick access feature? A) Default programs B) Device manager C) File explorer options D) Windows firewall CA) THESE allow a user to modify how Windows file explorer behaves. - The quick access feature displays commonly visited folders in one convenient location. WA1) THESE let a user choose which program should be used by default within Windows. - For example, setting a default image viewer is an option. WA2) THIS allows a user to enable or disable communication protection for a Windows system. Protection can be set for both incoming and outgoing traffic by application or by port. WA3) THIS allows a user to view all hardware components on a Windows system. - It can be used to identify what devices are not working properly.

C) File explorer options WAs) A, D, B.

You have made changes to a Windows group policy. You want to apply the changes to the system from the command line with only the new policy. Which command should you use? A) Msconfig B) Gpresult C) Gpupdate D) Gpupdate / force CA) THIS is a Windows command line utility that is used to immediately apply group policy settings to a computer. - Running THIS will only update a policy that is new or has changed. - Any other policies will not be updated. WA1) Running THIS will update all policies, even those that are not new or have not changed. WA2) THIS s a utility within Windows that allows for the modification of Windows settings such as the enabling or disabling startup programs. WA3) THIS is a Windows command line utility that is used to display the results of applied group policies. - The result shows the Resultant Set of Policy (RsoP) information for a user and computer.

C) Gpupdate WAs) D, A, B (in that order.)

A user is having trouble connecting to a website to download updates for a piece of unique software. How can you be sure that access to the website is allowed? A) In the c:\windows\system32\drivers\etc directory use notepad to modify the hosts file with the site name. B) In Windows control panel disable user account control in user settings to enable the update. C) In Windows control panel use Internet options, to add the site to the trusted sites list. D) In Windows firewall select advanced settings and create a new rule using the site name. CA) The updated site should be added HERE. - This will allow connections to the site to succeed in the event the connection is being blocked. WA1) THIS would not be helpful in this case. Adding a website is not possible. Rules are created using applications or ports. WA2) THESE settings are used to warn a user of an application's possibility of making system changes. These settings are not for websites. WA3) THIS is used for name resolution between host names and IP (Internet Protocol) address. Modifying the file would not be helpful.

C) In Windows control panel use Internet options, to add the site to the trusted sites list. WAs) D, B, A.

Which of the following reasons would be reason to reduce the color depth in Windows display settings? A) High detail photo editing B) Increased refresh rate C) Legacy application support D) Reduced resolution CA) THIS is a reason to reduce the color depth in display settings if needed. - Color depth refers to how many colors are available. - This setting is usually represented in bits, such as, 16-bit color. WA1) DOING THIS with applications such as Adobe Photoshop would normally need a high color depth. - A digital photo would contain a defined color depth. WA2) THIS is possible on some monitors. - A refresh rate refers to how quickly the monitor can redraw a frame. - This is especially important in gaming and video production. WA3) THIS would impact the number of pixels available on the screen. - It would not define color depth.

C) Legacy application support WAs) A, B, D.

You need to routinely manage a Windows system. Rather than having to open several console windows, you would like to customize a single window to contain the most commonly used management tools. Which command will you use to create this console? A) Regedit B) Services.msc C) Mmc (Microsoft management console) D) Mstsc (Microsoft terminal services client) CA) THIS command is a utility that is used for administrative console tools. - By using THIS, custom consoles can be created by adding tools and then saved for later use. WA1) THIS command is an executable that is used for remote desktop connections. WA2) THIS utility is a system tool that is used to view and modify the Windows registry. - The registry is a set of databases that contain hard, software, and user settings. WA3) THIS is a Microsoft management console specifically used for viewing and manipulating Windows services.

C) Mmc (Microsoft management console) WAs) D, A, B.

You are working with a new disk within a Windows 10 system. You choose to allocate the volume as part of the my documents folder rather than assign it a drive letter. What disk management feature have you used? A) Basic disk B) Dynamic disk C) Mount point D) Partition CA) THIS is a Windows feature in disk management that allows a volume to be mounted at a point in the system folder structure rather than as a disk with a drive letter. - For example, having this for a disk volume could be the "my documents" folder. WA1) THIS is a logical section of a physical disk drive. - THESE are created to be bootable operating system volumes, volumes for data storage, and more. WA2) THIS is a logical disk type within Windows. - By default, disks are of what (3) describes. - THESE support a number of features including striped and spanned volumes. WA3) THIS is a logical disk type within Windows. - By default, disks are of this exact type. - THESE do not support many features found with using (2), including the ability to create a RAID-5 (Redundant Array of Independent Disks) volume.

C) Mount Point WAs) D, B, A.

You are attempting to add a local user account to a Windows PC by using the command line. Which of the following is the correct syntax to add a username with a password? A) Net user username password B) Net user username password /active C) Net user username password /add D) Net user username /fullname CA) THIS is a command line utility that is used for managing users in a Windows system. - To add a new user while setting a password, the command net user username password with THIS switch is used. WA1) To specific a user's full name, THIS switch is used. WA2) To mark an account as active, THIS switch is used.

C) Net user username password /add PC) A (/add is missing.) WAs) D, B (in that order.)

You are going to use the Windows 7 task manager networking tab to view network adapter utilization. Which measurement unit is the utilization displayed in? A) Data B) Ethernet C) Percentage D) Processes CA) THESE values are used in the task manager networking tab to view network adapter utilization measurements. - Utilization is relative to the link speed. - For example, a link speed of 10Gbps (Gigabits Per Second) transferring data at 1Gbps is 10/100 utilized at that moment. WA1) THIS is transmitted over a network in the form of packets. - It is not a utilization measurement used in task manager. WA2) THIS is a networking standard and not a utilization measurement. Modern wired and wireless networks use this standard for data communication. WA3) THESE are applications that use system resources and are not a method of utilization measurement.

C) Percentage WAs) A, B, D.

You are having difficulty reaching a website and printing to a local network printer from your Windows system. The network cable is plugged in, and the network interface card (NIC) drivers are installed properly. Other users can browse the website and use the printer. What diagnostic tool could best help investigate the issue? A) Event viewer B) Group policy C) Ping D) Task manager CA) THIS is a diagnostic tool that uses the ICMP (Internet Control Message Protocol) protocol to check the response of a node at a designated IP (Internet Protocol) address. - The website and the printer should be checked using THIS. - If no response is received, there is an IP address configuration problem. WA1) THIS is a Windows utility that is used to list currently running tasks. - It can also be used to display network traffic. - In this case, there would be no traffic displayed. In this case, our correct answer is a best first step, over either of these: WA2) THIS is a Windows utility that displays various logs that report system issues. - Logs include system, application, and security. Information from these logs can help to identify reasons for a system crash amongst other things. WA3) THIS is used in Windows to create policies for system use. -Policies can cover appearance and functionality of Windows components.

C) Ping WAs) D, A, B.

A user has mentioned that while using the Internet, the browser often prompts for permission to know the computer's physical location. In which area can this be turned off in Windows Internet options? A) Advanced B) General C) Privacy D) Security CA) THIS tab in Windows Internet settings allows a user to turn on the pop-up blocker, manage location settings, and disable toolbars. WA1) THIS tab in Windows Internet settings allows a user to set the default home page, clear the browser history, and appearance settings. WA2) THIS tab in Windows Internet settings allows a user to set a variety of accessibility, browsing, and security settings. - It also allows a user to reset Internet Explorer's settings to the defaults with the click of one button. WA3) THIS tab in Windows Internet settings allows a user to set security levels for zones. - Zones are logical locations including the Internet, an internal intranet, a list of trusted sites, and a list of restricted sites. - Using zones allows Internet Explorer to use security at varying levels based on the destination site.

C) Privacy WAs) General, Advanced, Security.

What Windows utility allows a user to view installed updates? A) Default Programs B) File History C) Programs and features D) System (Properties) CA) THIS is a control panel utility that allows a user to add and remove programs, and to review and manage Windows features. T - here is also an option to view installed updates. WA1) THIS is a Windows utility that is used to manage applications and associated files. - For example, a particular image viewing application could be selected as the default to open all image files. WA2) THIS is an area where a summary of system specifications is displayed. - THIS also allows for joining a workgroup or domain. WA3) THIS is a windows feature that allows the automatic saving of copies of important files in the event they are lost and damaged.

C) Programs and features WAs) A, D, B.

You need to adjust security settings to a user's Internet options. Which of the following is NOT a zone that settings can be applied to? A) Internet B) Local Intranet C) Protected mode D) Trusted Sites CA) The security tab in Windows Internet settings allows a user to set security levels for zones. - Also, on this tab is the ability to use protected mode. - THIS helps protect a system by disallowing and prompting users before executing code. CA and WAs) These zones allow Internet explorer to behave differently to online content based on the zone. WA1) THIS zone applies to public content. WA2) THIS zone applies to local network content, such as an Intranet. WA3) THIS zone allows users to specifically white list sites as safe.

C) Protected Mode WAs) Internet, Local Intranet, Trusted Sites.

You have purchased a new monitor for your PC. In display settings, which setting shows the monitor at 1080 x 1920? A) Graphics settings B) Orientation C) Resolution D) Scaling CA) THESE settings are used to change the screen resolution for a monitor. - Common types are 1024 x 768 which has a 4:3 aspect ratio and 1920 x 1080 which has a 6:9 widescreen aspect ratio. WA1) THESE settings are used to adjust the magnification of screen elements. - By default, Windows is set at 100% _____. - Bumping THIS up to 125% will make items, including icons and text, slightly larger. WA2) THESE settings are used to change between portrait and landscape views. - This is especially helpful when a widescreen monitor can rotate. WA3) THESE settings are used to control the graphics properties for specific applications. - For example, an application setting can be modified to use power saving or high-performance graphics settings.

C) Resolution WAs) Scaling, Orientation, Graphics.

Your PC is experiencing several errors related to system .dll files. How can you quickly try to remedy these errors with the command line? A) Dism B) Netstat C) SFC D) Taskkill CA) THIS is a Windows command line utility that is used to check the consistency of operating system files (such as .dll files). - THIS is useful when Windows is experiencing crashes and the integrity of the operating system needs to be checked. WA1) THIS is a Windows command line utility that is used to repair the underlying system image. WA2) THIS is a Windows command line utility that is used to display networking information such as incoming and outgoing connections, routing tables, and protocol statistics. WA3) THIS is a Windows command line utility that is used to end a running task. - To use THIS, a process ID of the process to end is required. - To view a list of process IDs, the "tasklist" command utility can be used.

C) SFC WAs) Dism, Netstat, Taskkill (in that order.)

You need to use a command line tool to reboot a Windows system. You would like to reboot immediately. Which of the following would be most effective? A) Shutdown /a B) Shutdown /e /t 0 C) Shutdown /f /r /t 0 D) Shutdown /r CA) Shutdown is the Windows command line tool to shut down or restart a computer. 1) FIRST switch forces any running applications to close immediately. 2) SECOND switch designates that the computer should reboot 3) THIRD switch indicates how many seconds the computer should wait before shutting down. WA1) THIS switch is used to abort a shutdown. WA2) THIS switch enables a reason for shutdown to be entered.

C) Shutdown /f /r /t 0 1) The /f switch 2) The /r switch 3) The /t switch WAs) The a/switch, The e/switch (in that order.)

A Windows 10 workstation has a simple volume with plenty of free space. You would like to use some of that free space as a new volume. The combined steps to accomplish this is known as what? A) Creating a partition B) Extending a volume C) Splitting a volume D) Shrinking a volume CA) THIS would create a new second volume. - This would involve the steps of first shrinking the existing volume and then partitioning new space for a second volume. WA1) THIS is the process of taking a volume that has available space and reducing its size. - This leaves the resulting free space to be used as another volume. - DOING THIS may be restricted due to files that cannot be moved on the disk. WA2) THIS is the process of using available unused space and adding it to an existing volume. WA3) THIS is the process of taking a section of a disk from available unused space to be used as a disk volume.

C) Splitting a volume WAs) Shrinking, Extending, Creating a partition.

A user needs access to server-based files while out of the office. There is currently no VPN (Virtual Private Network) or RDP (Remote Desktop Protocol) solution configured. Which Windows feature do you decide to use? A) Indexing options B) Storage spaces C) Sync center D) Windows to go CA) THIS is a windows utility for managing Windows file and folder synchronization settings. - It allows users to have local offline copies of network files. WA1) THIS is a Windows feature that allows a group of internal and external hard disks to be pooled together for redundancy purposes. WA2) THIS is a feature that enables a portable version of windows to be booted from a USB (Universal Serial Bus) external drive. - Although the USB device is portable, it does not offer a direct solution to access server-based files. WA3) THESE allow a user to manage what locations are indexed. - Doing this helps to speed up searches.

C) Sync Center WAs) B, D, A.

Which one of the following is NOT a way to view Windows services? A) Computer management B) Services.msc C) System properties D) Task manager CA) THIS displays a summary of operating system and hardware data. - This includes operating system version, CPU type, installed memory. - Services are not viewed HERE. WA1) THIS is a utility that provides access to a variety of management areas including users, groups, and disks. - It also provides access to (2). WA2) THIS utility is a system tool used to view system services. - THESE are applications that can run at startup or as needed and use a set of system credentials to execute. WA3) THIS is a Windows utility that can be used to view and end system processes, and view system utilization statistics such as CPU and memory usage. - It also provides access to (2).

C) System properties WAs) A, B, D.

You decide to enable system protection features on your Windows PC. One feature will enable restore points. Which feature uses restore points? A) System refresh B) System reset C) System restore D) Recovery image CA) THIS is an option to roll back any changes to a specific point in time. - THESE points can be created manually, or automatically. WA1) THIS is an option that was added beginning with Windows 8. - With THIS, Windows is reinstalled while keeping certain settings and personal files intact. WA2) THIS is an option that will perform a reinstall to default Windows out of the box settings. WA3) THIS is an install image that is provided by the system manufacturer. - It is typically located on a disk partition and includes all software and drivers that shipped with the system.

C) System restore WAs) Refresh, Reset, Recovery Image.

User account control settings help to protect a computer from malicious activity. Which of the following is the type of activity this setting protects? A) When a new user account is created B) When a user account type is changed C) When changes are made to Windows settings D) When a user password is changed CA) After THIS, user account control can help to prevent any unintended changes by prompting the user. - By default, user account control is turned on and can be accessed through the user management control panel window. WA1) After THIS, user account control does not warn a user. - DOING THIS is performed through the user management control panel window. WA2) After THIS, user account control does not warn the user. - DOING THIS is performed through the user management control panel window. - A password must be entered twice for confirmation, and a password hint is also required. WA3) After THIS, user account control does not warn the user. - Creating a password is performed through the user management control panel window. - DOING THIS might include changing a standard user to an administrator.

C) When changes are made to Windows settings WAs) A, D, B.

You are thinking of setting up print sharing between several Windows 10 computers. You go to use the print management administrative tool, but you cannot find it on the system. Which version of Windows are you using? A) Windows Education B) Windows Enterprise C) Windows Home D) Windows Professional CA) THIS edition does allow printers to be shared but it does not include the print management administration tool. - Print management allows for the management of multiple printers, drivers, and print servers. WA1) THIS edition contains features similar to (3) edition and it does include the print management administration tool. WA2) THIS edition does include the print management administration tool. - The edition of Windows is popular with business users but does not have all of the features found in (3). WA3) THIS edition has similar features to (1) and it does include the print management administration tool.

C) Windows Home WAs) Education, Professional, Enterprise.

A user is experiencing very slow system performance. After looking at the system you see very high utilization of a process related to svchost.exe. Which of the following is likely causing the high utilization A) Explorer B) Notepad C) Services.msc D) Windows update CA) THIS is a system process that is used to provide operating system, security, and device driver updates to a Windows system. - It can also keep applications such as Microsoft Office up to date. - THIS can be a very system intensive process that will appear in task manager as svchost.exe. WA1) THIS is a Windows utility that is used for browsing resources. - It is possible for THIS to hang either by a system fault or by malicious activity. - This process is _______.exe. WA2) THIS is a Windows text editing application. - It is a plain text editor meaning that it does not include text styling features such as fonts, bold, or underlining. - This process is _______.exe. WA3) THIS is a Microsoft management console specifically used for viewing and manipulating Windows services. - This console would not cause high utilization.

C) Windows Update WAs) Explorer, Notepad, Services.

A computer you are troubleshooting may be experiencing memory problems. Which of the following tools will require a reboot to test the installed memory? A) Computer management B) Performance monitor C) Windows memory diagnostics D) Windows resource protection CA) THIS is a Windows utility that can scan system memory for issues. - This utility has the option to set a scan the next time the system reboots or to immediately reboot and begin the scan. WA1) THIS is a Windows utility that is used to view system performance data in real time or from a log file. - Data collector sets are used as a basis for gathering information for analysis. WA2) THIS is a utility that provides access to a variety of management areas including users, groups, and disks. - It also provides access to services. WA3) THIS is a Windows integrity technology that prevents the replacement of essential system files, folders, and registry keys.

C) Windows memory diagnostics WAs) B, A, D.

You are navigating directories on a Windows PC. You are currently in the c:\user\files\finance directory and wish to navigate down one level into a budgets folder. Which command do you use? A) cd.. B) cd\ C) cd budgets D) cd\budgets CA) THIS command uses correct syntax. - To move down one directory using a long-form command would be cd c:\user\files\finance\budgets. WA1) THIS command will navigate up one level in a directory structure. - Issuing THIS command in the c:\user\files\finance directory would change the location to c:\user\files which is one level up. WA2) THIS command will navigate to the root level of the drive. - Issuing THIS command in the c:\user\files\finance directory would change the location to c:\ which is the root of the drive. WA3) THIS command uses incorrect syntax. - The correct syntax to move down one directory is our correct answer.

C) cd budgets WAs) A, B, D.

A disk drive in a Windows computer might be failing. You decide to check the disk to find and fix errors. Which command will dismount the volume for the check? A) Chkdsk /f B) Chkdsk /r C) Chkdsk /v D) Chkdsk /x CA) Chkdsk is a Windows utility that is used to check a disk and fix errors. Chkdsk has several optional switches that can be used to extend its capabilities. - THIS switch will dismount the volume during the check. WA1) THIS switch will check the disk for bad sectors and errors. WA2) THIS switch will check the disk for errors. WA3) THIS switch will display file names during the check.

D) Chkdsk /x WAs) chkdsk /r, chkdsk /f, chkdsk /v (in that order.)

A user's Windows computer is having problems running a software package. A support document suggests using the Registry editor. Which root key in the registry contains hardware information? A) HKEY_CLASSES_ROOT B) HKEY_CURRENT_CONFIG C) HKEY_CURRENT_USER D) HKEY_LOCAL_MACHINE CA) The Windows registry is structured as a set of five root keys that contain databases. - THIS key contains hardware information such as bus type, system memory, and device drivers. WA1) THIS key contains OLE (Object Linking and Embedding) data as well as file association data. WA2) THIS key contains profile information for the currently logged in user. - This includes desktop settings, environment variables, and application preferences. WA3) THIS key contains system and software configuration information specific to a session.

D) HKEY_LOCAL_MACHINE WAs) A, C, B.

You are installing a new piece of software on a Windows computer that can optionally run as a service. You decide to configure the service startup. Which of the following is NOT a service startup type? A) Automatic B) Disabled C) Manual D) Manual (Delayed Start) CA) A service can be disabled, automatic, automatic (delayed start), or manual. 1) A manual start means the service would need to be started by the user. 2) An automatic startup type will start the service as the operating system is starting. 3) A disabled service type will not load the service at all.

D) Manual (Delayed Start) - There is, however, am Automatic (Delayed Start). WAs) A, B, C.

You need to create a remote desktop connection shortcut on a user's Windows laptop. Which command will you use in the shortcut? A) Command (CMD) B) Mmc (Microsoft management console) C) Msinfo32 D) Mstsc (Microsoft terminal services client) CA) THIS command is an executable that is used for remote desktop connections. - A shortcut to this executable can be created on a user's desktop for easy access. WA1) THIS command is a utility that is used for administrative console tools. - By using THIS, custom consoles can be created by adding tools and then saved for later use. WA2) THIS utility is used for starting a command line session. WA3) THIS utility is a system utility that displays system hardware and other valuable information for record-keeping or troubleshooting.

D) Mstsc (Microsoft terminal services client) WAs) B, A, C.

You are working on setting up an email client on a PC. You want to verify DNS (Domain Name Server) records are in place before doing so. Which command line can you use to view DNS resource records? A) Dism (Deployment Image Servicing and Management) B) Net use C) Netstat D) Nslookup CA) THIS is a utility that is used to check a DNS (Domain Name Server) for existing resource records. - By querying a domain name with this command, resource records such as SPF (Sender Policy Framework), MX (Mail Exchange), and A (Alias) records can be viewed. WA1) THIS is a Windows command line utility that is used to display networking information such as incoming and outgoing connections, routing tables, and protocol statistics. WA2) THIS is a Windows command line utility that can be used to assign network resources to a user. For example, ___ ___ W: \\servername\sharename would map drive W to a share on the server. WA3) THIS is a Windows command line utility that is used to repair the underlying system image.

D) Nslookup WAs) Netstat, Net Use, Dism (in that order.)

A user is testing an in-development web page with Internet Explorer. Being able to specify an HTML (Hypertext Markup Language) editor would be helpful. In which area can this be configured in Windows Internet options? A) Advanced B) Content C) General D) Programs CA) THIS tab in Windows Internet settings allows a user to set Internet Explorer as the default web browser, manage add-ons, select an HTML (Hypertext Markup Language) editor, and other default Internet applications. WA1) THIS tab in Windows Internet settings allows a user to set the default home page, clear the browser history, and appearance settings. WA2) THIS tab in Windows Internet settings allows a user to manage certificates, feeds, and adjust autocomplete settings. WA3) THIS tab in Windows Internet settings allows a user to set a variety of accessibility, browsing, and security settings. - It also allows a user to reset Internet Explorer's settings to the defaults with the click of one button.

D) Programs WAs) General, Content, Advanced.

You've created a new partition by splitting the original partition on a disk. How do you assign a drive letter to the new partition? A) In Windows Explorer, right-click the Computer object, select Properties B) In Windows Explorer, right-click the Computer, select add a network location, and follow the wizard C) Open a command prompt window, enter net use z: \\computername\partitionname D) Right-click the partition in Disk Manager, select Change Drive Letter and Paths CA) A new partition is not recognized outside of Windows disk manager until it has a drive letter assigned. - To assign a drive letter to a new partition, open disk manager, DO THESE 2 STEPS, and click the add button to select a drive letter. WA1) Local drives can be accessed by browsing the computer object in Windows explorer. - By DOING THIS, the system properties window can be displayed. - System properties contains a summary of system information. WA2) Using THIS is used to add a network resource to the computer. - This LINE OF CODE would map a drive z to a network share from computer-name with a shared folder of partition-name. WA3) DOING THIS offers an option to add a network location. - THIS would be used to add a network resource to the computer.

D) Right-click the partition in Disk Manager, select Change Drive Letter and Paths WAs) A, C, B.

You are trying to diagnose a problem in Windows 10. You need to disable several services. How can this be done efficiently? A) Computer management B) Group policy C) Services.msc D) Services tab in msconfig CA) THIS utility contains the option to view a list of Windows services and the option to selectively enable or disable them quickly. PC) THIS utility console in Windows lists all services. - It does not, however, offer a quick and efficient way to disable them. - Each of THESE must be opened individually to be enabled or disabled. WA2) THIS is used to create settings for a system or systems. - Desktop appearance, security settings, drive mappings, and more can be set HERE. WA3) THIS is a utility within Windows that is used to view event logs, manage and edit disk storage, folder shares, local users, and more. - Services can be viewed, but they cannot efficiently be enabled or disabled.

D) Services tab in msconfig PC) Services.msc WAs) B, A.

You are considering removing a system from a Windows homegroup. Which of the following options is NOT a choice when prompted to leave? A) Don't leave, and don't change anything B) Don't leave, but change what I'm sharing C) Leave the homegroup D) Share with other computers CA) THIS is a share setting for joining a Windows homegroup. - Options include documents, pictures, music, videos, and printers. WA1) THIS is an option for leaving. - With the option the computer will be removed from the group and all resources will no longer be shared. WA2) Doing This will cancel the process of leaving a homegroup. - No changes will be made. WA3) Doing This will allow the share settings to be modified. - The options of sharing documents, pictures, music, videos, and printers can be changed.

D) Share with other computers WAs) C, A, B.

A Windows 10 workstation has a simple volume with plenty of free space. You would like to use some of that free space as unallocated space for future use. Which step should you take? A) Create the partition B) Extend the volume C) Import the disk D) Shrink the volume CA) THIS is the process of taking a volume that has available space and reducing its size. - This leaves the resulting free space to be used as another volume. - THIS process may be restricted due to files that cannot be moved on the disk. WA1) A foreign disk would need to HAVE THIS take place in a Windows system. - A foreign disk can be a dynamic disk that was removed from another system. - Selecting the disk and choosing THIS OPTION will make the disk available for use. WA2) THIS is the process of using available unused space and adding it to an existing volume. WA3) THIS is the process of taking a section of a disk from available unused space to be used as a disk volume.

D) Shrink the volume WAs) C, B, A.

Which power feature would save the current session to memory before putting the system into a minimal power state? A) Balanced B) Hibernate C) Power Saver D) Sleep CA) THIS is a power saving feature that allows a system to save data to RAM (Random Access Memory) and then enter a minimal power state. - When the system is resumed, it returns to full power and data is removed from RAM. - If a system loses power during sleep, the data in RAM is lost. WA1) THIS is a power saving feature that allows a system to write all data to disk and then power off. - By writing the data to disk, the system can be powered back on and used as it was by automatically reloading that data. WA2 to 3) THESE are preset power saving plans in Windows. - A power saving plan is used to accommodate power saving features while considering system performance.

D) Sleep WAs) Hibernate, Balanced, Power Saver (in that order.)

A user would like to change a Windows system sound for an event. With which sound settings tab can this be accomplished? A) Communications B) Playback C) Recording D) Sounds CA) THIS tab in the sound utility is used to assign sounds to Windows events. - Examples of events are calendar reminder, program error, and device connect. - A collection of assigned _____ can be saved as a _____ scheme. WA1) THIS tab in the sound utility is used to manage playback devices. - These devices include speakers and headphones. - A default device can be selected, and sound quality can be adjusted as well. WA2) THIS tab in the sound utility is used to manage _________ devices. - These devices include microphones and any other audio input devices. - A default device can be selected and its _________ levels can be set as well. WA3) THIS tab in the sound utility is used to manage communications settings. T - This tab is used to set volume levels for when the PC may be used as a communication device for making calls.

D) Sounds WAs) Playback, Recording, Communications.

You are adjusting settings on a Windows Firewall with Advanced Security. Which of the following is NOT a state setting? A) Firewall state B) Inbound connections C) Protected network connections D) Specify logging settings CA) THIS is not a firewall state setting. - This provides a way for firewall activity to be reviewed for troubleshooting and malicious activity investigating. WA1) THIS is itself a state setting. - The options are to turn the firewall on or off. - Momentarily turning the firewall off allows for testing and troubleshooting application communication. WA2) THIS state setting provides a quick way to allow or block inbound communication to the Windows system. WA3) THIS setting allows for applying firewall settings to specific network adapters installed on the system. - For example, a wireless adapter can be selected as not protected, while a wired adapter can be set as protected.

D) Specify logging settings WAs) A, B, C.

A user has a Windows laptop. When attending a meeting, the user would like the laptop to enter a minimal power mode whenever the lid is closed. What setting do you use? A) Ease of access B) Hibernate C) Lock D) Standby CA) THIS is a feature that saves power and retains data in memory. - A Windows system can be set to enter this specific mode through actions such as closing a laptop lid. - Resuming is quick as power is already present and data is already in memory. WA1) THIS is a feature that completely powers down a system. - During this power down, data is written to disk. Upon resume, the data is reloaded from the disk. WA2) Doing THIS to is a feature that completely powers down a system. - During this power down, data is written to disk. - Upon resume, the data is reloaded from the disk. WA3) THESE settings are used to assist in making a computer easier to use. - THIS includes text narration, screen magnifying, and high-contrast.

D) Standby WAs) Hibernate, Lock, Ease of access.

A Windows 10 computer at work is very slow at startup. You would like to disable any unused programs as the system loads. Which of the following is the best way to do this? A) Boot tab in msconfig B) Computer management C) Group policy D) Startup tab in msconfig CA) THIS tab in the msconfig utility contains the option to view the task manager to selectively disable unused startup items that may slow the system down. WA1) THIS is used to create settings for a system or systems. - Desktop appearance, security settings, drive mappings, and more can be set HERE. WA2) THIS tab in the msconfig utility contains the option to boot into safe mode, to choose a no GUI (Graphical User Interface) boot, and more. WA3) THIS is a utility within Windows that is used to view event logs, manage and edit disk storage, folder shares, local users, and more. - Services can be viewed, but they cannot efficiently be enabled or disabled.

D) Startup tab in msconfig WAs) C, A, B.

You have a variety of internal and external storage disks connected to a Windows 10 Home edition computer. You would like to pool these disks together for redundancy. What feature can you use? A) Basic volume B) Dynamic disk C) Dynamic storage D) Storage space CA) THIS is a Windows feature that allows a mix of internal and external storage devices to pool together for redundancy purposes. - For example, a mix of these storage devices can be used to create a disk mirror. WA1) THIS is a disk type available in a Windows operating system. - THESE allow for features not available on basic disks, such as volumes that span multiple disks. WA2) THIS is a volume that is found in a Windows operating system and exists on a single physical disk. WA3) THIS allows for the creation of volumes that can span multiple disks. - Disk spanning and striping are both examples.

D) Storage Space WAs) B, A, C.

Which one of the following is NOT one of the four basic account types in Windows? A) Administrator B) Guest C) Standard D) Supervisor CA) THIS account does not exist in Windows. - This account is like an _____ account. Some systems including legacy systems have this account rather than an _____ account. WA1) THIS account is an account that has administrative privileges to an entire computer system. WA2) THIS account is provided in Windows systems for very basic use of the system. - It has very limited access to the system. WA3) THIS account is a user account that is typically assigned to users of a system. - This account does not have the permission to install software or to make system changes.

D) Supervisor WAs) Administrator, Guest, Standard.

Which of the following would NOT be accessed through the Windows network and sharing center? A) Adapter settings B) Advanced sharing settings C) Set up a new connection D) Sync center CA) THIS is a windows utility for managing Windows file and folder synchronization settings. This allows users to have local offline copies of network files. WA1) THESE allow a user to change adapter properties. - Modifications can be made to protocols that are being used and settings for those protocols including network addressing. WA2) THIS allows users to set profile preferences for sharing. - This includes turning off sharing when on a public network and enabling password protected sharing. WA3) DOING THIS allows users to create a new Internet connection that requires specific settings or to create a VPN to connect to a workplace network.

D) Sync center WAs) A, B, C.

A Windows system is performing slow. Multiple users remote into the system at the same time which might be taxing resources. What utility can be used to view user connections? A) Group policy B) Performance monitor C) System properties D) Task manager CA) THIS is a Windows utility that is used to list currently running tasks. - It can also be used to display network traffic. - The users tab offers a display of currently connected users and the ability to disconnect them. WA1) THIS is a Windows utility that is used to view system performance data in real time or from a log file. - Data collector sets are used as a basis for gathering information for analysis. WA2) THIS is used for viewing basic system information including operating systems specifics, memory, and the type of CPU. - Domain and workgroup settings can also be modified HERE. WA3) THIS is used to create settings for a system or systems. These settings include security settings, drive mappings, and more. - THIS is set by a domain administrator.

D) Task Manager WAs) B, C, A.

You have written a small script that you would like to run daily at noon on a Windows PC. How could you accomplish this? A) Batch file B) PowerShell C) Regedit D) Task scheduler CA) THIS is used to schedule tasks, such as running a program or a script. - With THIS, a schedule is created to perform the task with options such as which user account to use and if the task can run when a user is not logged onto the system. WA1) THIS is a modern scripting language found in recent Windows operating systems. - As a script has already been written, this is not needed. WA2) THIS is a type of script file that is used to accomplish tasks on a Windows system. - As a script has already been written, this is not needed. WA3) THIS is a Windows system utility that is used to edit the system registry. - This would not be useful in automating the script.

D) Task scheduler WAs) B, A, C.

Your PC is experiencing a problem with an application not responding. How can you remedy the issue with the command line? A) Msconfig B) Netstat C) SFC D) Taskkill CA) THIS is a Windows command line utility that is used to end a running task. - In this case there is a task that is not responding. - To use THIS, a process ID of the process to end is required. - To view a list of process IDs, the "tasklist" command utility can be used. WA1) THIS is a Windows command line utility that is used to check the consistency of operating system files (such as .dll files). - THIS is useful when Windows is experiencing crashes and the integrity of the operating system needs to be checked. WA2) THIS is a utility within Windows that allows for the modification of Windows settings such as the enabling or disabling startup programs. WA3) THIS is a Windows command line utility that is used to display networking information such as incoming and outgoing connections, routing tables, and protocol statistics.

D) Taskkill WAs) SFC, msconfig, Netstat (in that order.)

You would like to know the path that network traffic uses when you browse to an internal resource at work. What diagnostic tool should you use? A) ARP B) Nslookup C) Ping D) Tracert CA) THIS is a command line tool that is used to trace the route of network communications to an IP (Internet Protocol) address. - The results show the hops (routers) that are encountered during the trace. WA1) THIS is a utility that uses the ICMP (Internet Control Message Protocol) protocol to check the response of a node at a designated IP (Internet Protocol) address. WA2) THIS is used to display a MAC (Media Access Control) with its corresponding IP (Internet Protocol) address. WA3) THIS is a utility that is used to check a DNS (Domain Name Server) for existing resource records.

D) Tracert WAs) Ping, ARP (Address Resolution Protocol), Nslookup.

A user's Windows workstation is having problems running an application. You suspect the firewall may be the issue. What firewall setting can be best used to quickly test the application? A) Block all incoming connections, including those in the list of allowed programs. B) Create firewall rules to allow or block connections to specified programs or ports. C) Notify me when Windows firewall blocks a new application. D) Turn off the Windows firewall. CA) DOING THIS momentarily provides a method for testing whether the firewall is interfering with the application's functionality. - It is not recommended to DO THIS for a long period of time. WA1) Setting the firewall to DO THIS is the default firewall setting. - THIS being in place may have already been presented and missed as the application has already been executed. WA2) DOING THIS is not entirely helpful. - The issue is potentially an outgoing issue. WA3) DOING THIS may prove to be useful once it is determined if the firewall is indeed causing the program to not function properly.

D) Turn off the Windows firewall. WAs) C, A, B

A user would like the file extensions hidden from view on their Windows 10 PC. Which approach do you take? A) Select the H attribute in the file properties window. B) Select the hide protected operating system files in advanced settings. C) Uncheck the show all folders option in the navigation pane. D) Use the view tab in Windows file explorer. CA) THIS tab found on the windows file explorer is used to hide file extensions from view. - File extensions are the characters found after the last period in a filename. - For example, the file extension in the file document.docx is docx. WA1) THIS can be used to find and edit many properties for a file. - One such property is the H attribute which marks the file as hidden. - This means when browsing a folder, the file with an H attribute will not be visible. WA2) THIS option here is the location for hiding such files in a Windows 7 operating system. WA3) THIS option here in the navigation pane simply hides folders within a certain view but does not hide files or set the H attribute.

D) Use the view tab in Windows file explorer. WAs) A, B, C.

A user is working with a variety of files and would like to be able to see file extensions for files. Which Windows folder options contains this setting? A) General B) Search C) Share D) View CA) THIS tab in Windows is used to customize the view and settings when working with file explorer. While this setting option is found in a slightly different location between Windows 7 and Windows 10, it behaves the same. WA1) THIS option allows for a user to set file search behavior on the system. - This is helpful for searches in various system locations. WA2) THIS tab allows a user to set file explorer behavior including the option to open folders in the same window or a new window. WA3) THIS tab found in Windows 10 offers users a quick way to share a file by email, burning to a disc, and more.

D) View WAs) Search, General, Share.

A user is reporting that a desktop folder that was once on the PC is now gone. How can the folder potentially be found? A) Compatibility mode B) Computer management C) Event viewer D) View hidden items CA) THIS is an option in Windows 10 that is found in file explorer. - It is possible that the folder was marked as hidden. - THIS will display any files or folders that are hidden from view. WA1) THIS is a Windows utility that displays various logs that report system issues. - Logs include system, application, and security. - Information from these logs can help to identify reasons for a system crash among other things. WA2) THIS is a utility within Windows that is used to view event logs, manage and edit disk storage, folder shares, local users, and more. WA3) THIS is used to run legacy applications as a prior version of Windows for compatibility purposes.

D) View hidden items WAs) C, B, A.

Which of the following improves system performance by using an area of a hard disk? A) Dynamic Disk B) User Account Control C) Solid state drive D) Virtual Memory CA) THIS improves a system's performance by using an area of a hard disk as RAM (Random Access Memory). - A paging file is used with this setting and can be set to a certain size or it can sized by the operating system. WA1) THIS specific technology helps a system's performance by using flash storage media rather than moving parts. - It also can hold a paging file. WA2) THIS is a feature that allows system protection from changes that may be malicious. - It is not used for system performance. WA3) THIS is a disk type within Windows. - It offers features such as striping and spanning. - It also can hold a paging file.

D) Virtual Memory WAs) C, B, A.

You are visiting a local coffee shop and using the complimentary Wi-Fi connection. You want to be sure that your system is protected from intruders. What feature should you confirm as running? A) BitLocker B) Encrypting file system C) User account control D) Windows firewall CA) THIS is a windows security component that is used to help protect a system from malicious network traffic. - It should be confirmed as on while on a public network. WA1) THIS is used to encrypt selected files and folders. Unlike (2), THIS does not require any special hardware. WA2) THIS is a technology that is used to encrypt an entire hard disk in a Windows computer system. - It works in conjunction with a required TPM (Trusted Platform Module) chip that is located on the motherboard. WA3) THIS is a feature that protects users from making accidental system changes. - A warning prompt will alert a user if a program is trying to make a change to the system.

D) Windows firewall WAs) B, A, C.

You intend on copying many files from an old PC to a new PC using Xcopy. As a start you would like to copy only the folder structure (no files) over to the new PC for review. Which command do you use? A) Xcopy /d B) Xcopy /e C) Xcopy /s D) Xcopy /t CA) Xcopy is a command used to copy files and folders. - THIS switch is used to copy the folder structure and not any files to the destination. WA1) THIS switch is used to copy all subfolders and content, and all empty subfolders to the destination. WA2) THIS switch is used to copy all subfolders and content to the destination, except empty subfolders. WA3) THIS switch is used to copy only files that have changed. - A comparison is made between the file dates of the source and destination files. - Only newer files are copied.

D) Xcopy /t WAs) Xcopy /e, Xcopy /s, Xcopy /d (in that order.)

You are working at the command prompt on a Windows PC. You want to use the directory command to obtain a directory listing. How would you use the command to display file owner names? A) dir /a B) dir /o C) dir /p D) dir /q CA) The dir command is a command line command that is used to obtain a directory listing of files and folders on a PC. - THIS switch can be used to obtain the owner's name as part of the listing. WA1) THIS switch can be used to obtain the listing in a sorted order. WA2) THIS switch can be used to pause the listing at each full screen of information. WA3) THIS switch can be used to obtain files with specific attributes as part of the listing.

D) dir /q WAs) dir /o, dir /p, dir /a (in that order.)

You need to format a new hard drive and have decided to experiment using the command line. How would you specify to dismount the volume for the format? A) format /c B) format /fs C) format /q D) format /x CA) The format command line utility with THIS switch is used to dismount a volume for formatting. - During the dismount, any open files will display errors for users. WA1) The format command line utility with THIS switch is used to perform a quick format. - A quick format does not scan for bad sectors. WA2) The format command line utility with THIS switch enables compression if NTFS (New Technology File System) is the file system being used. WA3) The format command line utility with THIS switch specifies the target file system. - For example, to specify the file system as NTFS (New Technology File System) the syntax is: format /__:ntfs.

D) format /x WAs) /q, /c, /fs (in that order.)

A new technician is learning how to use the dir command on a windows system. They would like to use a command switch but can't remember which one. How can help for this command be obtained? A) /? B) /c C) /n D) /x CA) The dir command will display a directory's contents. - THIS switch used with a command will display the switches available for that command. - It will also outline the expected syntax. - Most switches are a single character, and they are not the same across different commands. WA1) THIS switch displays a long list with file names. WA2) THIS switch displays a long list with file names but also includes a generated list of short names based on the 8dot3 naming scheme. WA3) THIS switch displays a the thousands separator in file sizes.

a) /? WAs) /n, /x, /c (in that order.)